资源简介

(共58张PPT)
Intelligent Learning Business English
智学商务英语
视听说教程4
Viewing, Listening&Speaking
Management
Unit 1
Management
Unit 1
Learning Objectives
After completing this unit, you should be able to:
· learn useful phrases about management;
· know the definition and the functions of management;
· know how to be a good manager.
Western Dining
In the field of management, there are different dimensions. Match the different fields of
management 1~6 to the pictures A~F and translate them into Chinese.
C 人力资源管理
D 项目管理
E 财务管理
B 供应链管理
F 市场营销管理
A 客户关系管理
In the field of management, there are different dimensions. Match the different fields of
management 1~6 to the pictures A~F and translate them into Chinese.
Directions: In the following two tasks, you are going to hear a dialogue and a passage which introduce what management is. You are required to complete the exercises.
mixed-upadj.头脑不清楚的，迷惑不解的goal-orientedadj.目标导向的
fulfillmentn.完成，满足，履行
inlieuof代替
framev.制订；拟订
implementv.执行，实施，落实
confusionn.惶惑，混淆
utilizationn.利用
stabilityn.稳定性
inaccordancewith按照
oardofdirectors董事会
managingdirector常务董事
chiefexecutiveofficer(CEO)首席执行官
chiefoperatingofficer(COO)首席运营官
chiefinformationofficer(CIO)首席信息官chieffinancialofficer(CFO)首席财务官
generalmanager总经理
branchmanager分公司经理
Directions: In the following two tasks, you are going to hear a dialogue and a passage which introduce what management is. You are required to complete the exercises.
departmentmanager部门经理
first-linemanager生产组基层管理人员
　　As an intern of a management consulting agency, Anna is confused and she is asking her manager, Bill, for help. Listen to the dialogue and decide whether the statements 1~5 are true(T) or false(F), and then answer the questions 6~10.
What is management
(　 ) (1) Anna feels confident because she has a clear career plan.
(　 ) (2) Bill does not want to talk too much about a manager because Anna is a beginner now.
(　 ) (3) Management will guide, direct, control human effort and frame policies.
(　 ) (4) Management is not that critical because it is just the follower of the
administration instead of the central controller of the company.
( 　) (5) Managers change and modify the resources in accordance with the changing
environment of the society.
F
F
F
F
T
(6) According to Bill, what should a beginner do when being afraid
　　A beginner had better focus on learning and trying when being afraid, take practice and get prepared before being a manager.
(7) What is the reward of management
(8) What kind of enterprise can survive without management
　　It gets a salary or a part of the profit in lieu of its services.
　　No enterprise can survive without management even if it possesses huge money, the best machinery, and expert manpower.
(9) What will happen if there is no management
　　Without management, it will be all confusion, and nobody knows what to do.
(10) What is the contribution of managers
　　Managers provide new ideas and vision to the organization to do better. They also provide stability to the company by changing and modifying the resources in accordance with the changing environment of the society.
　　　　　　　　　　　　　What is management
A: Anna, an intern B: Bill, her manager, a consultant
A: Good morning, Bill.
B: Good morning, Anna. Can I help you
A: Yes. I feel mixed-up about my career since I began my internship in our company. I don't know anything about what I am doing and where I will be in the future.B: Have you thought about your career plan
A: I want to be a manager in 3 years.
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B: I can say that you are goal-oriented, which is very important for your success. But you should realize that as a beginner you had better focus on learning and trying even if you are afraid. Before becoming a manager, you need to take practice and get prepared.
A: I agree. And can you tell me something about management What is it in fact
B: Of course. Management may be defined as the art of work done through people, with the satisfaction of the employer, employees, and the public. To do this, it is necessary to guide, direct, control human effort towards the fulfillment of the goal of the enterprise. In conclusion, management is an executive act that actively directs the human effort to a common goal.
A: But is this also what the boss does
B: Management is the follower of the administration. It gets a salary or a part of the profit in lieu of its services.
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A: OK I understand! So management does not direct a company.
B: You are right. Management does not frame policies. It only implements the policies laid down by the administrator.
A: Can I say that management is not that important
B: No enterprise can survive without management even if it possesses huge money, the best machinery, and expert manpower. Because without management, it will be all confusion, and nobody knows what to do. Management guides and controls the activities of manpower for maximum utilization of the company’s resources.
A: OK! So the role of managers can be critical.
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B: Managers provide new ideas and vision to the organization to do better. They also provide stability to the company by changing and modifying the resources in accordance with the changing environment of the society. Management helps personality development thereby raising efficiency and productivity.
A: That's what I want to do in several years! Thank you so much! I am clearer and more confident now!
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　　You are going to hear a passage which introduces 3 levels of management. Please choose the right positions of each level from A~L in the box and complete the main responsibilities of each level.
Levels of Management
C, D, E, F, J, L
overall direction
planning
coordinating
A, B, G
directional
managerial
implementers
A, B, G
directional
managerial
implementers
H, I, K
distribute jobs and responsibilities
manage the performance
Levels of Management
　　Management is about getting work done through others. There are 3 levels of management.
　　First, top-level management. It consists of the board of directors, managing director, chief executive officer (CEO), chief operating officer (COO), chief information officer (CIO) and chief financial officer (CFO). They are responsible for the overall direction and the organization through planning and coordinating.
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　　Second, middle-level management. General managers, branch managers and department managers are known as the middle-level managers. Their main role is the directional and managerial function of an organization. They are the implementers of a company’s strategy who figure out the HOW to do the WHAT.
　　Third, operative-level management including supervisor, office manager and first-line manager, their primary responsibility is to distribute jobs and responsibilities to a variety or workers, and manage the performance of entry-level employees.
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Directions: Watch a video which introduces the four main functions of management and what questions the managers ask for each function, and fill in the table.
What do managers really do
Planning
What do we want to accomplish
Organizing
What resources are needed to get the job done
Leading
How will we motivate and inspire our employees
Controlling
How are we performing against our goals
What do managers really do
　　What does a manager really do I’m sure you’ve asked that question before.
　　Scholars and even managers themselves have been debating that question for more than a century. Henri Fayol, CEO of a large steel company in the 1900s and one of the founders of the fields of management, argued that the success of a company depends more on the administrative abilities of its leaders than on technical abilities. More than 100 years later, Google came to the same conclusion after a 2 year study. It found that the most important trait of a manager to have is a clear vision and strategy for the team.
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　　Most textbooks today recommend that managers do this by referring to the four functions of management, planning, organizing, leading and controlling. Managers use these four functions, whether they are the CEOs of large companies, department managers at retail stores, or managers of small restaurants. Studies indicate that managers who perform these management functions are more successful, more likely to receive promotions and more likely to generate profits for their companies.
　　Let’s look at each of the four functions of management.
　　Planning is the management function concerned with defining performance goals and plan to attain them. And the planning function, um... managers ask the question: what do we want to accomplish
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　　Organizing involves assigning tasks, grouping tasks into department, and allocating resources. In other words, managers ask what resources are needed to get the job done.
　　Leading means using influence to motivate employees to achieve the organization’s goal. Managers ask, how will we motivate and inspire our employees.
　　Controlling is concerned with monitoring employees’ activities, keeping the organization on the track to meet its goals and making adjustments as necessary. Managers ask, how should we do to achieve our goals
　　The evidence is clear. Managers serve their companies when they plan, organize, lead and control.
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1. Language Points
What should a beginner do
As a beginner you had better focus on learning and trying.
Before becoming a manager, you need to practice and get prepared.
What is management
Management is an executive act that actively directs the human effort to a common goal.
Management is the follower of the administration.
It gets a salary or a part of the profit in lieu of its services.
Management does not frame policies. It only implements the policies laid down by the
administrator.
No enterprise can survive without management even if it possesses huge money, the best
machinery, and expert manpower.
Without management, it will be all confusion, and nobody knows what to do. Management
guides and controls the activities of manpower for maximum utilization of the company’s
resources.
Studies indicate that managers who perform these management functions are more
successful, more likely to receive promotions and more likely to generate profits for their
companies.
What issues should managers consider
What do we want to accomplish
What resources are needed to get the job done
How will we motivate and inspire our employees
How should we do to achieve our goal
2. Oral Practice
　　You should finish this task with another two partners. First, watch a video clip. After
watching the video clip, two of you should supply the dubbing voice of the animals to tell the
story and the other one speaks aside to introduce how to manage a conflict.
Dubbing A Video Clip
2. Oral Practice
　　Choose a topic below that interests you. Try to find some relevant and useful information about the chosen topic by using the Internet and then share what you’ve found with your classmates.
Inquiry-based Activity
Inquiry 1: What do the managers really do Introduce their day-to-day tasks with an example you find.
Inquiry 2: Why is management important Explain your opinion with a real example you know.
Directions: In the following tasks, you are going to hear four dialogues and a passage about
how to be a good manager. You are required to complete the exercises.
fruitful adj. 富有成效的
credit n. 赞扬
exaggerate v. 夸张，夸大
recommend v. 推荐
treasure v. 珍视
from scratch 从头开始
delay v. 耽搁，推迟
delay v. 耽搁，推迟
passable adj. 差强人意的，尚可的
link up with 与……连接
coworker n. 同事
emotional intelligence 情商
inspirational adj. 鼓舞人心的
subordinate n. 下属
Directions: In the following tasks, you are going to hear four dialogues and a passage about
how to be a good manager. You are required to complete the exercises.
procrastinate v. 延迟，拖延
delegate v. 委托
prioritize v. 区分优先顺序
eliminate v. 剔除，忽略
　　Listen to 4 dialogues between managers and employees, and decide whether the following statements are true(T), false(F) or not given(NG).
Dialogues Between Managers and Employees
Dialogue 1
A: Mr. Jones, the manager B: Cindy, the employee
(1) Cindy performs well in her work without any deficiency. _______
(2) Cindy has never been trained to fill out the weekly reports. _______
(3) Cindy has worked with her company for many years. _______
(4) Mr. Jones is satisfied with Cindy’s performance so he decides to give her a promotion. _______
(5) Cindy will be trained to fill out the weekly reports by Mr. Jones tomorrow. ______
F
T
F
T
F
　　Listen to 4 dialogues between managers and employees, and decide whether the following statements are true(T), false(F) or not given(NG).
Dialogue 2
A: Rose, the assistant B: Mr. Smith, the manager
(1) Mr. Smith’s visit is successful. _______
(2) They have prepared for this important visit for a long time. _______
(3) The current office director is of poor performance. _______
T
F
NG
　　Listen to 4 dialogues between managers and employees, and decide whether the following statements are true(T), false(F) or not given(NG).
Dialogue 3
A: Kelly, the employee B: Mr. Black, the manager
(1) Kelly’s project is good, but still needs some modifications. _______
(2) Mr. Black is not satisfied with the project. _______
(3) Finally, Kelly should redo the project. _______
F
T
NG
　　Listen to 4 dialogues between managers and employees, and decide whether the following statements are true(T), false(F) or not given(NG).
Dialogue 4
A: the manager B: Lucy, the employee
(1) The construction work will be delayed because Lucy couldn’t supply the right materials. _______
(2) The manager criticizes Lucy fiercely. _______
(3) The manager accepts Lucy’s solution. _______
F
F
T
Script:
A: Mr. Jones, the manager B: Cindy, the employee
A: Hello, Cindy.
B: Hello, Mr. Jones.
A: Thank you for coming for your employee evaluation.
B: I’m glad I can be here.
A: Let’s get started then.
B: OK.
A: Cindy, I get your paperwork here and you have received a great evaluation.
B: Thank you, sir.
A: You are very efficient in your work and treat customers well.
B: Again, thank you.
A: I also have some constructive criticism for you.
B: What is it
A: It says here that you have difficulty filling out the weekly reports.
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B: Yes, that’s true.
A: Why is that
B: I feel like I was never properly trained on how to fill the reports out, and I have never asked for training.
A: They are more important than you might think.
B: Well, now that I know I will gladly learn now.
A: I can arrange for Bill to teach you how to fill them out.
B: Thank you, sir.
A: You are welcome.
B: Is there anything else I can do to improve
A: No, you are doing fine.
B: Thank you, sir.
A: You have worked with our company for a year now and we would like to give you a promotion.
B: Thank you. I accept.
A: Excellent. We can train you tomorrow.
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Script:
A: Rose, the assistant B: Mr. Smith, the manager
A: Mr. Smith, how about your visit
B: My visit has proved to be a fruitful one.
A: Great!
B: I think half of the credit should go to you, Rose.
A: You are exaggerating!
B: You work with high efficiency. Never did I expect you to finish it in such a short time.
A: I’m really glad to hear these.
B: I will recommend you as the office director.
A: I will treasure the opportunity.
B: I'm sure you will do well, even better than the current director.
A: Thank you so much, sir.
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Script:
A: Kelly, the employee B: Mr. Black, the manager
A: Excuse me, Mr. Black. What do you think about my project
B: I'm very sorry, Kelly. I think you'll have to redo it.
A: Redo it Why
B: It’s not very good.
A: But I really don’t see the value in doing this entire project over from scratch. It will take a lot of work.
B: That’s certainly true. But that’s what this job is all about, Kelly. There’s no doubt that this project is unacceptable.
A: I agree. But I think that we can handle the problem by making a few major changes. I’d appreciate it if you would give a chance.
B: All right, Kelly. I’ll give you until this afternoon at 2:00 to produce a satisfactory piece of work. Otherwise, you’ll have to redo it.
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Script:
A: the manager B: Lucy, the employee
A: Lucy, how is the construction work of a supermarket going
B: I’m afraid there will be a delay of two weeks.
A: What’s holding things up
B: The supplier didn’t provide the construction materials we need on time.
A: Can I ask who is in charge of the matter
B: I'm sorry. It’s my fault.
A: Since these things happen, what have you done to change the situation
B: I put an advertisement on the website and found a new supplier.
A: When will it be handled
B: Next Monday.
A: That can be passable.
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　　The following passage discusses 6 managerial skills that every manager should have.
Listen to the passage and finish the exercises.
Management Skills
Part 1
　　Match the managerial skills 1~6 with their contribution to the management A~F.
(1) People management skills (2) Communication skills (3) Technical skills (4) Leadership skills (5) Problem-solving skills (6) Time management skills A. They make an employee happy and motivated.
B. A manager used to“lead by example”to increase
productivity with these skills.
C. A manager will use his knowledge to get his job done.
D. A manager should deal with motivation and conflicts
by using these skills to understand each people in his
team.
E. A manager can finish his project on time when facing
multiple demands.
F. With these skills, a manager can always find the best
way to manage the problem to get the best solution.
D
A
C
B
F
E
Part 2
　　Listen to the passage again for three times and write down the suggestions to improve your time management.
Five Suggestions to Improve Your Time Management:
(1) __________________________________________________________________
(2) __________________________________________________________________(3) __________________________________________________________________
(4) __________________________________________________________________
(5) __________________________________________________________________
Focus on the most important tasks first.
Don’t procrastinate and delegate the routine tasks.
Prioritize tasks.
Fix a specific time for attending phone calls and answer e-mails.
Eliminate unnecessary paperwork.
Script:
　　　　　　　　　　　　　　　Management Skills
　　Management skills are the abilities that a manager or a leader should have. These skills help the manager link up with their coworkers and know how to deal with their associates. Now I’m going to discuss six important management skills that every manager should have.
1. People management skills
First of all, you need to focus on your team which comprises some great people. They have a lot to do. So sometimes you have to deal with the motivation and conflicts. Here you have to manage your people with emotional intelligence and know about your team members on both of the personal and professional level, adapt your people management skills of their best to give feedback, understanding values and understanding each people in your team.
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2. Communication skills
　　Effective leaders must have good communication skills, including verbal, written and listening skills. Having good communication skills is crucial for a manager. An open and positive attitude goes a long way to create a healthy and work friendly environment, ensure that staff feel valued. A positive work place makes an employee happy and motivated.
3. Technical skills
　　Technical skills are a must require for a manager. For example, you have a marketing degree based on that you join an advertising agency, then you'll use your knowledge about promotion to prepare ad-campaigns. Technical skills are developed through work experience, job training and formal education.
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4. Leadership skills
　　The best managers are basically inspirational and effective leaders. Effective leaders used to “lead by example” as much as by “direction”. You have to motivate team members to increase productivity, accept the contribution of other team members, and give credit when credit is needed.
5.Problem solving
　　Problem solving is an essential management skill. Problem solving includes identifying certain problem, and then find the best way to manage the problem to get the best solution. When a manager has great problem solving skills, it separates him from the rest of the team and give subordinates confidence in his managerial skills.
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6. Time management skills
　　Manager face multiple demands or orders during their work time, and it filled their days with a lot of interruptions. Some suggestions to improve your time management:
(1) Focus on the most important tasks first.
(2) Don’t procrastinate and delegate the routine tasks.
(3) Prioritize tasks.
(4) Fix a specific time for attending phone calls and answer e-mails.
(5) Eliminate unnecessary paperwork.
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Directions: In the video, you will see the responsibilities and difficulties of a new project
manager. Watch the video and choose the best answer to each question.
(1) What was Jane’s position before her promotion
A. A secretary. 　B. A translator. 　C. An assistant.
(2) As Jane imagined, how wouldn’t be the new job like
A. She would earn a lot of money.
B. She would guide her teammates successfully.
C. She would be tired and busy.
You are a project manager now!
B
C
(3) What is the first project of Jane as a new manager
A. A new translation project she accepted.
B. A project assigned by her boss.
C. A project accepted by Patrick.
(4) Why didn’t the translator deliver the project
A. Because he forgot the time.
B. Because he was too busy.
C. Because the electricity was gone.
(5) When did Jane deliver the project to her client finally
A. On Thursday.　 B. On Friday.　 C. On Saturday.
C
A
C
You are a project manager now!
Patrick: Jane, I’m promoting you. You are the project manager now.
[music]
Jane: Well, thank you so much!
Patrick: Good luck!
[music]
Client: Can I talk to Jane
Jane: Yes, that’s me.
Client: You are late with the project. When will you deliver
Jane: Tell me more about the project please.
Client: I sent it a week ago. Patrick accepted it. He told me you are now dealing with it.
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Jane: OK, I will get back to you soon.
[music]
Jane: Hi John! When will you deliver the translation
John: What day is today
Jane: Friday morning, deadline time.
John: Oh my God! I thought it’s Thursday...
Jane: I’m really sorry. We will deliver it tomorrow.
Client: OK, but no further delay please!
Jane: Sure!
[music]
John: Jane, electricity is gone!
Jane: Where do you live...
[music]
Jane: Translation is ready. Please check your e-mail.
Client: Great, thank you!
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1. Language Points
Expressing Satisfaction:
I get your paperwork here and you have received a great evaluation.
You are very efficient in your work and treat customers well.
You are doing fine.
I think half of the credit should go to you.
You work with high efficiency. Never did I expect you to finish it in such a short time.
Expressing Dissatisfaction:
I have some constructive criticism for you.
I’m very sorry. I think you’ll have to redo it.
It’s not very good.
There’s no doubt that this project is unacceptable.
Introducing Management Skills:
These skills help the manager link up with their coworkers and know how to deal with their
associates.
You have to deal with the motivation and conflicts.
A positive work place makes an employee happy and motivated.
You’ll use your knowledge about promotion to prepare ad-campaigns.
You have to motivate team members to increase productivity, accept the contribution of other team members, and give credit when credit is needed.
You can make important decisions and give orders to your team members.
Without it you cannot give the right direction to your team members.
It helps the manager to visualize the outcome of these approaches.
2. Oral Practice
　　Work in pairs. Take turns to play the role of a manager and his direct report. All the details below should be mentioned in your dialogue.
Role-play
Scenario: a Conversation Between a Manager and His Direct Report
Role A:
You are a manager.
From a lot of peer feedback, you learnt that your direct report is being a jerk in meetings. He/she
is interrupting others, derailing conversations, and causing the team health to disintegrate.
You need to deliver this feedback to your direct report.
Role B:
You are the direct report.
Apologize for your behavior
　Inquiry-based Activity
　　Choose a topic below that interests you. Try to find some relevant and useful information about the chosen topic by using the Internet and then share what you’ve found with your classmates.
Inquiry 1: In your opinion, which managerial skill is the most important one and why
Inquiry 2: If you are a new manager, what difficulties will you meet
Inquiry 3: You’ve learnt about several different managers now. Which position interests you most and why
How to be a Better Manager
— Understanding and Applying the Four Dimensions of Emotional Intelligence
　　Effective managers understand the context and culture in leadership situations. What helps these managers succeed It is simple; they understand EQ, namely, the competencies in each dimension of emotional intelligence.
　　
　　Those four dimensions are: a high self-awareness, social awareness, self-management, and good social skills. All of these competencies are important, and they lead to great connections with people. They lead to stronger and more effective managerial performance. EQ is a very important component for excelling as a supervisor.
　　The job of the manager is to find a way to turn a team member’s skills and talent into a
higher level of performance. This idea doesn’t suggest manipulation at all. Instead, it is about
maximizing human potential. It is as much art as it is science.

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