资源简介

(共94张PPT)
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汽车商务英语（第二版）
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Automobile Sales
After-sale Services
Business Writing
Basic Knowledge about Automobiles
Module 1
Automobile Specifications
Module 2
Module 3
Module 4
Module 5
Module 3 Automobile Sales
Customers Reception
1
Customer Development
2
Automobile Introduction
3
Price Discussion
4
Bargain Striking
5
Terms of Payment
6
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Lesson 1 Dimensions and Weight
Grasp words about describing car dimensions and weight.
Can talk about car dimensions and weight.
Learning Objectives
Discuss the following questions：
1. How do you express greetings in English
2. How do you greet customers reaching a 4S store
3. How do you guide your customers in a 4S store
Warming up
New words and expressions
salesman [ se lzm n]n.推销员; 销售员
customer [ k st m (r)]n.顾客，客户
allow [ la ] vt.允许; 准许（做某事）
feel free感到自由，无拘束
recommend[ rek mend] vt.推荐
model [ m dl] n.模型; 模式
budget [ b d t] n.预算on sale有售; 廉价出售
Reading
In an Auto 4S store: A---Liu Feng---a salesman B---Wang Wei---a customer
A: Good morning, sir. Welcome to our store. What can I do for you
B: Good morning. I want to buy a car.
A: This way, please. Please allow me to introduce myself. My name is Liu Feng, the salesman of the store. So if you need any help, please feel free to ask me.
B: All right. You can recommend me some models later.
A: Ok. Please sit down. Which would you like to drink, tea or juice
B: Tea, please.
Chinese version
Reading
A: What kinds of cars do you plan to buy
B: I’d like a big and comfortable car, because I like driving to travel with my family during holidays. I have a big family.
A: Do you mind telling me your budget
B: Of course not. My budget is between 150,000 and 170,000 Chinese Yuan.
A: Oh, I see. We have several models to meet your needs and they are just on sale now.
B: Sounds great.
A: well, let’s have a look together.
B: Ok, let’s go.
Chinese version
Chinese version
第一课 客户接待

在一家汽车4S店内： A---刘峰---汽车销售员，B---王伟---客户
A: 上午好，先生。欢迎光临我们店，有什么可以为您效劳的？
B: 上午好，我想买一辆车。
A: 这边请。请允许我介绍一下自己，我的名字叫刘峰，这家店的销售员，所以如果您需要
帮助，问我就可以。
B: 好的。一会你可以给我推荐一些车型。
A: 没问题。请坐，您想喝点什么，茶还是果汁？
B: 请给我杯茶。
back
Chinese version
A: 您打算买什么样的车？
B: 我想要一辆大且舒适的车，因为我喜欢假期期间和家人开车去旅行。我有一个大家庭。
A: 您介意告诉我您的预算吗？
B: 当然不，我的购车预算在15万至17万人民币之间。
A: 哦，我清楚了。我们店内有几款车型可以满足您的需求，并且现在正好在促销中。
B: 听起来太好了。
A: 那我们一起去看一下吧。
B: 好的，我们走吧。
back
Exercises
Task 1. Fill in the blanks with the proper forms of words and expressions given below.
on sale model customer feel free
recommend salesman allow budget
1. I like reading. Can you _____________ some good books to me
2. Please __________ to call me at any time if you need my help.
3.I’m driving the latest ___________.
4.I can afford this type of car, because it is within my ________________.
5. Hello, I am a ___________ of this Auto 4S Store.
6. He bought a sports jacket _________ at Men's Store.
7. Today you are the lucky ______________ in the store, so you’ll get a
gift from it.
8. Please ________ me to give you an explanation.
recommend
allow
feel free
model
budget
salesman
on sale
customer
Exercises
Task 2 Role-play
Make a new dialogue with your partner and then play the roles in the class: Supposing you are the salesperson in a 4S store and provide help to the customers. Your partners a customer who wants to buy a new car for himself/herself. Tell the salesperson what the requirements are the help of the following words:
a small white car
for work and travel
80,000 Chinese Yuan
Thanks！
Customers Reception
1
Customer Development
2
Automobile Introduction
3
Price Discussion
4
Bargain Striking
5
Terms of Payment
6
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Lesson 2 Customer Development
Know how to make appointments with customers by phone
Grasp new words and useful expressions about customers development
Learning Objectives
Think about the question and discuss it with your classmates:
If you are a salesman in a 4S store, what should you do when you want to make an appointment with your customer
The 1st step :_________________________________________
The 2nd step: _________________________________________
The 3rd step :_________________________________________
Warming up
New words and expressions
type [ta p] n.类型
show sb. around 领…参观
at once立刻;立即
temporarily [temp rer l ]adv.暂时地;临时地
detailed [ di:te ld] adj.详尽的;详细的
according to根据，按照
keep in touch with（与）…保持联系
New words and expressions
weekend [ wi:k end]n.周末; 星期六和星期日
honor [' n (r)]n.荣誉; 尊敬; 敬意
deal with应付; 对待
further [ f : (r)]adj.较远的;更进一步的
suggestion [s d est n] n.建议，意见
convenient [k n vi:ni nt] adj.方便的
Reading
Supposing a customer has showed his great interest in your store’s cars, he/she doesn’t tell you whether he/she will buy and then leaves the store. Now Liu Feng, a salesman, will phone him/her.
A---Liu Feng---a salesman B---Zhang Tao---a customer
Chinese version
Reading
A: Good morning. May I speak to Mr. Zhang Tao, please
B: Speaking, please
A: Mr. Zhang, this is Liu Feng from Jiahua Auto 4S store. You came to our store to get some information about some types of cars last weekend.
B: Oh, I remembered you. You showed me around your store and introduced several cars to me.
A: It was my honor to serve you. You showed great interest in our cars, but left at once.
B: Yes, I have something to deal with temporarily.
Chinese version
Reading
A: Well, Mr. Zhang, which model do you prefer
B:I’m not sure now because I need to have a further look again.
A:Welcome you to come to our store again. I can give you detailed introductions and some suggestions according to your needs.
B:Sure, I think.
A: Is it convenient for you tomorrow morning or afternoon
B: Morning is best for me.
A: Would 10:00 a.m. be all right
B: It’s OK.
A: All right. I will keep in touch with you. See you then.
B: See you.
Chinese version
Chinese version
第二课 客户开发
假设一位客户对你店内的车表现出很大的兴趣，但他/她并未告知是否购买就离开了，店内的销售员刘峰现在要打电话给他/她询问一下情况。
A---刘峰---汽车销售员B---张涛---客户
back
Chinese version
A: 上午好，请问张涛先生在吗？
B: 我就是，请说。
A: 张先生，我是嘉华汽车4S店的销售刘峰，您上周末光临我们店了解了一些车型的信息
B: 哦，我记得你，你带我逛了你们店，还介绍了几款车给我。
A: 很荣幸为您服务。您对我们店内的车很感兴趣，但马上离开了。
B: 是的，我临时有事需要处理。
back
Chinese version
A: 哦，张先生您更喜欢哪款车呢？
B: 我现在还不能确定，因为我需要再进一步看看。
A: 欢迎您再次光临。我可以根据您的需求为您提供更具体的介绍和建议。
B: 我想我会再来。
A: 您明天上午还是下午方便？
B: 上午对我来说最好。
A: 10点钟可以吗？
B: 可以。
A: 好的。我会与您保持联系，到时见。
B: 再见。
back
Exercises
Task 1. Fill in the blanks with the proper forms of words and expressions given below.
at once convenient type deal with
keep in touch with suggestion according to further
1. We need have a meeting to __________these problems.
2.I will ______________________ you when I leave here.
3. If it is _________________ for you, I will visit you.
4. Which __________ of transport do you prefer, bus or subway
5.I’m sorry. I will give you a ___________ explanation.
6.It’s dark, so I must be going back home _________________.
7. _______________ the time, we need to go to the train station now.
8.Could you give me some _________________ on English learning
deal with
at once
keep in touch with
convenient
types
further
According to
suggestions
Exercises
Task 2 Role-play
Make a new dialogue with your partner and then play the roles in the class: Supposing you are the salesperson in a 4S store and want to make an appointment with a customer who shows great interest in your cars. Now you phone him/her.
Thanks！
Customers Reception
1
Customer Development
2
Automobile Introduction
3
Price Discussion
4
Bargain Striking
5
Terms of Payment
6
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Lesson 3 Automobile Introduction
Know how to introduce automobiles to customers according to their
different needs
Grasp new words and useful expressions about automobile structures
Learning Objectives
Warming up
Imagine you are a salesman in a 4S store, if a customer comes into your store to buy a new car, which of the following information, you think, need to be introduced to the customer
Please choose your answers with √ in the brackets and then discuss with your classmates whether they are necessary or not.
Warming up
The types of the car( )
The color of the car( )
The dimensions (尺寸) of the car( )
The exterior(外部)of the car ( )
The interior(内饰) of the car( )
The performance of the engine( )
The safety equipment of the car( )
The special design of the car( )
The advantage and benefit of the car( )
The wheels of the car( )
New words and expressions
look for 寻找
economical[ i:k n m kl]adj.经济的;合算的
consumption[k n s mp n] n.消费
engine[ end n] n.发动机，引擎
petrol[ petr l] n.汽油
EBD abbr.ElectricBrakeforce Dis-tribution
电子制动力分配系统
liter ['li:t (r)] n.公升（容量单位）
layout [ le a t] n.布局，安排，设计
air-condition['e k n d n]n.空调
New words and expressions
be satisfied with对…感到满意
be suitable for适于;合适的
experience[ k sp ri ns] v.体验;亲身经历
fill in 填(写)
feature[ fi:t (r)]n.特征，特点
fuel [ fju: l]n.燃料
depends on依赖；取决于
diesel[ di:zl] n.柴油机
cylinder[ s l nd (r)] n.汽缸
ABSabbr.anti-skid brake system防滑煞车系统
New words and expressions
luxurious [l g ri s] adj.豪华的;奢侈的
power brakes 助力刹车
stereo [ steri ]n.立体声;立体声系统
inner [ n (r)]adj.内部的
test-drive [ test dra v]n.试车
license [ la sns] n.许可证，执照
application[ pl ke n] n.适用，应用
Reading
In an Auto 4S store: a salesman is introducing some information of one type of a car to a customer according to the customer’s needs.
A---Liu Feng---a salesman B---Zhan Tao--a customer

A:Mr. Zhang, this way please. What kinds of cars do you plan to buy
B: Well, I am looking for a car with good safety features which is also economical.
A: I recommend you this type of the car.
B: The color of it looks beautiful. What about fuel consumption
Chinese version
Chinese Version
阿附一名汽车销售正根据一位客户的需求向他介绍一款车型的信息。
A---刘峰---汽车销售员
B---张涛---客户
A: 张先生，这边请，您计划买什么样的车型？
B: 嗯，我正在寻找一辆安全性能好的经济型的轿车。
A: 我推荐您购买这款车。
B: 这款车的颜色看起来很漂亮，油耗如何？
back
Reading
A:It depends on the engine. Do you want a diesel or a petrol engine
B: I prefer petrol engine.
A: I would recommend the 6-cylinder petrol engine with rear-wheel drive. It only has a fuel consumption of 6.3 liters per hundred kilometers.
B:Great. How about its safety
A:There are seat belts, four airbags, EBD and ABS in standard layout. We also have luxurious type with more safety layout.
B:I think the standard layout is enough for me.
Chinese version
Chinese Version
A: 油耗根据发动机而定。您想买柴油发动机还是汽油发动机。
B: 我更喜欢汽油发动机。
A: 我为您推荐6个汽缸后轮驱动的汽油发动机车型,每百公里油耗仅为6.3升。
B: 太好了，它的安全性如何？
A: 这款车标准配置有安全带、4个安全气囊、电子制动力分配系统和防滑煞车系统。我们还有豪华款安全配置更多。
B: 我想标准配置对我来说就够了。
back
Reading
A:its standards also includes power brakes, air-condition, and a car stereo.
B:I’m satisfied with the fuel consumption and the safety. The inner space makes me feel very comfortable.
A: Well, I think the standard type of the car is suitable for you very much. Would you like to have a test-drive to experience it
B: Good idea!
A: Please show me your driver’s license and fill in the application form.
(a few minutes later)
B:All right. Here you are.
Chinese version
Chinese Version
A: 标配还包括助力刹车、车载空调和音响。
B: 它的油耗和安全性让我很满意。内部空间也让我感觉很舒适。
A: 嗯，我认为这款车的标配款非常适合您。您想试驾体验一下吗？
B: 好主意！
A: 请出示您的驾照并且填好这张申请表。
(几分钟过后)
B: 好的，给您。
back
Exercises
Task 1. Fill in the blanks with the proper forms of words and expressions given below.
economical be satisfied with fill in experience
be suitable for luxurious look for depends on
1.I have to _________ a new job.
2. Our travel _______________ the weather condition.
3.I believe that this kind of medicine _______________________
your illness.
4. He has a_______________ car with air conditioning and telephone.
5.We had never _________________ this kind of holiday before.
6.My parents ___________________ my exam results.
7.Please _________ your name and address here.
8. It is more ______________ to use gas than coal.
look for
are satisfied with
depends on
will be satisfied with
economical
experienced
fill in
luxurious
Exercises
Task 2 Role-play
Make a new dialogue with your partner and then play the roles in the class: Supposing you are the salesperson in a 4S store and want to introduce one type of a new car to a customer who has his/her own needs with the help of the following words:
Customer’s needs:
Color: silver
Engine: 6-cylinder petrol engine with four-wheel drive(四轮驱动)
Safety features: front airbags, side airbags, power brakes
Other equipment: sunroof(天窗), ABS
Thanks！
Customers Reception
1
Customer Development
2
Automobile Introduction
3
Price Discussion
4
Bargain Striking
5
Terms of Payment
6
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Lesson 4 Price Discussion
Know how to negotiate the prices of cars with customers
Grasp new words and useful expressions about price discussion
Learning Objectives
Warming up
Imagine you are a salesman in a 4S store, if a customer really wants one type of your car, how do you give your customer a satisfactory price Discuss about the question with your classmates with the help of the following sentences.
Tell him/her the market price first, and then tell him the discounted price given in your store.
Besides the discount, promise some gifts and services such as accessories, free after-sales service and so on.
New words and expressions
experience [ k sp ri ns]n.经验，体验
operating [' p re t ] adj.操作的;营运的
take it easy别紧张，别激动
offer[ f (r)] vt.提供
expect [ k spekt]vt.期望;预料
sales manager销售经理
New words and expressions
think it over仔细考虑，重新考虑
indeed[ n di:d] adv.的确，确实
Performance[p f :m ns] n.表现
National Day国庆节
discount[ d ska nt]vt.打折n.折扣
rule[ru:l] n.规则，规定
extra[ ekstr ]adj.额外的，附加的
Reading
In an Auto 4S store: After a salesman introduces some information of one type of a car to a customer according to the customer’s needs, the customer finish his test-drive and then ask about the price of the car.
A---Liu Feng---a salesman B---Zhan Tao--a customer
Chinese version
Chinese Version
在一家汽车4S店内，在销售员根据客户的需求向客户介绍一款车型的相关信息后，这位客户完成试驾体验，并询问车价。
A---刘峰---汽车销售员B---张涛---客户
back
Reading
A: Mr. Zhang, how wonderful your driving is!
B: Thank you. It’s a really pleasant experience.
A: Yeah. This type is indeed excellent in operating performance.
B: well, what’s the price, please
A: The market price of this type is 159,800 Yuan.
B: A little expensive for me.
A: Take it easy. As you know, National Day is coming. This type of cars is right on sale.
B:Really
Chinese version
Chinese Version
A: 张先生，您的车开得太好了！
B: 谢谢。真是愉悦的试驾体验。
A: 是的，这款车的确在操作性能上很出色。
B: 嗯，请问价格是多少？
A: 这款车的市场价为15.98万元人民币。
B: 多我来说价格有点贵。
A: 别着急。你知道的，国庆节要到了，这款车恰好有促销。
B: 真的吗？
back
Reading
A: We can offer you 5% discount. The discounted price is 151.810 Yuan.
B: It’s still more than I expected. Can you give me a little more discount
A:I’m sorry. It is our company’s rule and we must keep it.
B:But my budget is 150,000 Yuan. Can’t it be lower
A: Wait for a moment. I will ask our sales manager for you.
(Several minutes later)
A: Mr. Zhang, our manager said the price can’t be lower. But we can offer you extra free after-sales service for six months.
B: Sounds great. But I still need some time to think it over.
Chinese version
Chinese Version
A: 我们可以给您打九五折。打折后的价格是15.181万元人民币。
B: 还是比我预期的贵，你能再给我打一点点折吗？
A: 我很抱歉，这是我们公司规定，我们必须遵守。
B: 但是我的预算才15万元，难道价格就不能再低点吗？
A: 请稍等，我为您问一下销售经理。
(几分钟过后)
A: 张先生，我们经理说价格不能更低了，但我们可以为您的车提供额外六个月的免费售后
服务。
B: 听起来太好了。但我还需要些时间考虑一下。
back
Exercises
Task 1. Fill in the blanks with the proper forms of words and expressions given below.
offer expect experience extra
discount rule take it easy think it over
1. We need to obey the school’s ___________.
2.The _____________ was very valuable.
3.__________________ before you do it so that you won't regret it later.
4. Thank you for __________ me this good opportunity.
5.__________________! I can help you with your work.
6. Don't ____________ me to come and visit you there.
7.These shirts are sold at a___________ because some sizes are not
available.
8. The __________ money could be spent on improving air pollution.
rules
expect
experience
Think it over
offering
Take it easy
discount
extra
Exercises
Task 2 Role-play
Make a new dialogue with your partner and then play the roles in the class: Supposing you are a salesperson and are discussing the price of one type of a car with a customer in a 4S store. Please use the following information as possible as you can:

Budget: 80,000
The original price of the car: 98,000
Discount: 8%

Thanks！
Customers Reception
1
Customer Development
2
Automobile Introduction
3
Price Discussion
4
Bargain Striking
5
Terms of Payment
6
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Lesson 5 Bargain Striking
Know how to persuade and help the customers to make a final decision.
Grasp new words and useful expressions about bargain striking.
Learning Objectives
Warming up
Which of the following factors usually help the customers to make a final decision of buying a car Please point them out.
the performance of the car
the special benefits of the car
the discounted price of the car
an persuasive(有说服力) salesperson
New words and expressions
actually [ kt u li] adv.实际上
be satisfied with对…感到满意
at usual time平常时间
permit[p m t] vt.允许，准许
wait for等待
sound[sa nd] vi.听起来
by the way顺便地，顺便一提
as soon as possible尽早，尽快
New words and expressions
made up one’s mind 下定决心
how come为什么
a little bit一点点
ideal [a di: l] adj.理想的
miss[m s] vt.错过（机会）
not…any longer不再
reasonable [ ri:zn bl] adj.合理的，公道的
once[w ns]conj一旦…就…
sign[sa n]vt.& vi.签名
Reading
After the customer finished his test-drive and knew the price of the car, he said he needed some time to think it over and can’t make up his mind now, so the salesman is phoning the customer to persuade him.
A---Liu Feng---a salesman B---Zhang Tao--a customer
Chinese version
Reading
A: Good morning. May I speak to Mr. Zhang
B: Speaking, please.
A: Mr. Zhang, this is Liu Feng from Jiahua Auto 4S store. You said you needed some time to think it over last time. Have you made up your mind
B:Actually, not yet.
A:How come Are you unsatisfied with my service
B:Of course not. I think you have done a good job.
Chinese version
Reading
A: Thank you. It’s my duty. Do you mind telling me why you can’t make the decision
B: Well, the price is a little bit higher than I expected.
A:We offer you the lowest price because of the national holiday. The lowest price like this can’t be got at usual time.
B:But my ideal price of the car is still 150,000 Yuan.
A: Mr. Zhang, you know, I have asked our manager about the price when you were in our store last time. He said the price was the lowest but we could offer you the extra six months’ free after-sales service for you.
Chinese version
Reading
B: Yeah, you told me that.
A: But, maybe you don’t know, not every customer can get this free service. I can see how much you like the car, so the manager permits. If you miss this opportunity, you may not wait for this discounted price any longer.
B:Really Sound reasonable.
A:By the way, once you make up your mind, I will get your car ready as soon as possible.
B:It’s very kind of you. All right, I will sign the contract this afternoon.
Chinese version
Chinese version
在客户完成试驾并了解了车价之后，他说他需要一些时间好好想想,现在不能下定决心，所以销售员给客户打电话来说服他。
A---刘峰---销售员，B---张涛---客户
back
Chinese version
A: 早上好，请问张先生在吗？
B: 我就是，请说。
A: 张先生, 我是嘉华汽车4S店的刘峰。上次您说需要一些时间来考虑一下，您想好了吗？ B: 事实上, 还没有。
A: 为什么 您对我的服务不满意吗
B: 当然不是，我认为你已经做的很好了。
back
Chinese version
A: 谢谢，这是我的责任所在。您介意告诉我为什么您不能下定决心吗
B: 好吧, 车价比我预算高一点点。
A: 因为国庆假期，所以我们给您的报价是最低的。这种低价在平时是享受不到的。
B: 但我理想的车价仍是15万元。
A: 张先生,你知道的, 上次你光临我们店的时候，我已向我们经理询问价格方面的事宜了，
他说价格是最低了，但我们可以为您提供额外六个月的免费售后服务。
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Chinese version
B: 是的,你告诉我。
A: 但可能您不知道, 并不是每个客户都能得到这项免费服务。我能看出您有多喜欢这款车,
所以经理才给予这项服务。如果你错过这次机会,你可能不会等到这么优惠的折扣价格。
B: 真的吗 听起来有道理。
A: 顺便说一下,一旦你下定决心,我将尽快为您提车。
B: 你真是太好了。好吧, 我今天下午去签合同。
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Exercises
Task 1. Fill in the blanks with the proper forms of words and expressions given below.
wait for sign miss ideal permit
make up one’s mind reasonable be satisfied with
1. I was late for school because I __________ the bus this morning.
2. They paid a _____________ price for the company.
3. The boss ____________________ my job and promised to raise my salary
4. They will ________ the business contract tomorrow.
5. If you have_______________________, don't change it easily.
6. We will go out for picnic, if the weather _____________.
7. You can’t always live in a(n)___________ world.
8. I walk to a street corner and ___________ my school bus every morning.
missed
wait for
reasonable
was satisfied with
sign
made up your mind
permits
ideal
Exercises
Task 2 Role-play
Make a new dialogue with your partner and then play the roles in the class: Supposing you are a salesperson and your customer wants to buy a car from your store. But he/she can’t make up his/her mind. Now you are trying to persuade him.
Thanks！
Customers Reception
1
Customer Development
2
Automobile Introduction
3
Price Discussion
4
Bargain Striking
5
Terms of Payment
6
*
Lesson 6 Terms of Payment
Know how to guide and help customers to choose the terms of payment.
Grasp new words and useful expressions about payment.
Learning Objectives
Warming up
If you plan to buy a car, the price of it is 139,800, which terms of payment do you prefer Why or why not Please discuss with your classmates and give more reasons.
in cash
by credit card
by Alipay (支付宝)
by Apply Pay
by installment
New words and expressions
purchasing contract购买协议，买货合同
in cash用现金
Alipay支付宝（淘宝及阿里巴巴等网站使用
的支付工具）
account[ ka nt] n.账户
first of all首先
pay off还清
installment[ n'st :lm nt] n.分期付款
in a minute马上，立刻
New words and expressions
terms of payment支付条件，付款条件
credit card信用卡
fee [fi:] n.（加入组织或做某事付的）费;
专业服务费
requirement [r kwa m nt] n.要求;必要条件
not less than不少于
In addition此外
work out解决;作出
Reading
In an Auto 4S store:A customer has signed the purchasing contract with a salesman. The salesman is guiding and helping the customer to choose the proper payment for the car.
A---Liu Feng---a salesman B---Zhang Tao--a customer
Chinese version
Reading
A: Mr. Wang, here is your purchasing contract.
B: Thank you. How can I pay the price of the car
A: Well, there are several terms of payment in our store, such as in cash, by credit card, by Alipay or by installment. You can choose any one of them to pay it.
B:I don’t have enough cash with me and I have no credit card, either.
A: Do you have an Alipay account
B: No. I prefer to choose installment
A: We accept it. However, there are some requirements for installment.
B: Oh Tell me more, please.
Chinese version
Reading
A: First of all, you must pay not less than one third of the price for the car. And then the rest of it should be paid off within two to five years. In addition, you need to pay a little fee for your installment.
B: How much should I pay for the fee
A: It depends. Wait for a moment and I’ll work it out in a minute. If you choose to pay two thirds of the price with two years, you need pay 1846.59 Yuan.
B:Ok, I can accept it.
Chinese version
Chinese version
在一家汽车4S店内，一名客户与销售员已签订购买合同，销售员是正指导和帮助客户选择合适的车款支付方式。
A---刘峰---销售员，B---张涛---客户
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Chinese version
A: 王先生,这是您的购买合同。
B: 谢谢。我如何支付车款
A: 嗯, 我们店内有几种付款方式,如现金、信用卡、支付宝或分期付款。你可以选择其中的
任何一种支付。
B: 我没带足够的现金,也没信用卡。
A: 那您有支付宝账户吗
B: 没有。我更想选择分期付款
A: 我们接受这种付款。但这种付款对客户有一些要求。
B: 哦 请多说一些细节。
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Chinese version
A: 首先,您必须支付不少于车款总价的三分之一，然后剩下的车款应该在2 - 5年内还清，此外,您需要为您的分期付款支付一点费用。
B: 我应付多少费用
A: 视情况而定。请稍等一会儿，我马上给您算一下。如果你选择贷款三分之二两年还清,你 需要支付1846.59元。
B: 没问题, 这个费用我可以接受。
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Exercises
Task 1. Fill in the blanks with the proper forms of words and expressions given below.
work out account first of all in a minute
not less than pay off requirement in addition
1. You’d better ____________ the money to me this month.
2._______________, computer is also very helpful for study and work.
3.The man is ________________ how much all these things will cost.
4. Patience is a ______________ in studying.
5.Some banks make it easy to open a(n) ___________.
6.______________, please answer these questions.
7. There are_________________ one thousand people at the meeting.
8. Yes, mum, I'll come ______________.
pay off
in a minute
In addition
working out
requirement
account
First of all
not less than
Exercises
Task 2 Role-play
Make a new dialogue with your partner and then play the roles in the class: Supposing you are a salesperson and your customer has decided to buy a car from your store. You are helping him to complete the payment. Please use the following words as possible as you can:
terms of payment :
in cash
by credit card
Thanks！

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