资源简介

(共51张PPT)
Career Ladders
Unit 8
英语 服务类 职业模块（修订版）
work hard to achieve goals in life
understand the talks about moving up
career ladders
talk about job advancement
read about how to excel in the service
industry
write a career plan
Learning Objectives
01
Warming Up
02
Listening and Speaking
03
Reading and Writing
04
Culture Notes
05
Language Practice
06
Problem Solving
07
Self-assessment
01
Warming Up
看图片，补全句子。
Look and complete.
department manager
1
A serves
food to guests in a
restaurant .
2
A trains
and supervises lobby staff,
and ensures excellent
customer service.
3
A .
supervises a section of a
company or business.
waiter
lobby manager
department manager
CEO
lobby manager
general manager
waiter
Look and complete.
4
A .
supervises operations
of different sections.
5
A is a high-ranking
member in the operating
team of a company.
general manager
CEO
看图片，补全句子。
department manager
CEO
lobby manager
general manager
waiter
02
Listening and Speaking
Conversation 1
Listen and tick.
听录音，勾选出符合对话的内容。
3% increase in salary
4% increase in salary
5% increase in salary
Conversation 2
sales manager
finance manager
president
Conversation 3
supervisor
manager
CEO
Conversation 4
salesman
sales manager
secretary
录音原文
Script
1) A: Great! I’ve got a big raise in my salary.
B: 3%
A: No, 5%.
2) A: Congratulations! You are our finance manager now.
B: Thanks. I’m really happy about this.
3) A: Bob is going to be a CEO.
B: Yes, he’s very excited.
4) A: Don’t you want to change your job You’ve been a salesman for 6 years.
B: Guess what! I’ve just been promoted to sales manager.
听对话，补全缺失内容。
Listen and complete.
reporting to the manager
about the work
A
B
C
D
E
F
(Paul is talking with the personnel manager, Ms.
Smith.)
Mr. Smith: How long have you been with the
company, Paul
Paul: I’ve worked here for three years and I’ve
learned a lot since I became a salesperson.
Ms. Smith: The management had a meeting to
evaluate your work and contribution
last week. 1) and you
deserve a 5% increase in your salary.
Job Advancement
I’d like to work as a sales
supervisor
I’ve worked very hard for
it
We all think that you’ve
been doing a great job
You’ve been promoted
to a sales supervisor
you need to go through
a three-month training
D
n. 提升
supervisor n. 主管
sales supervisor 销售主管
promote v. 晋升
v. 评价
n. 薪水
v. 值得
听对话，补全缺失内容。
Listen and complete.
reporting to the manager
about the work
A
B
C
D
E
F
Paul: That’s great news! Thank you very much.
But Ms. Smith, is there any chance for me to
have a change I think I can take more
responsibilities.
Ms. Smith: What job are you aiming for
Paul: 2) .
Mr. Smith: Are you familiar with the job
requirements
Job Advancement
I’d like to work as a sales
supervisor
I’ve worked very hard for
it
We all think that you’ve
been doing a great job
You’ve been promoted
to a sales supervisor
you need to go through
a three-month training
B
aim for 以……为目标
requirement n. 要求
听对话，补全缺失内容。
Listen and complete.
reporting to the manager
about the work
A
B
C
D
E
F
Paul: Yes. A sales supervisor is responsible for
making sales plans, supervising and
encouraging the team to meet the target,
communicating with the clients for a good
relationship, and 3) .
Mr. Smith: Yes, I see you know about the duties
very well. In fact, the management has
decided to promote you to that position.
But 4) on sales strategy
and campaign design.
Paul: Great and I really appreciate it.
Job Advancement
I’d like to work as a sales
supervisor
I’ve worked very hard for
it
We all think that you’ve
been doing a great job
You’ve been promoted
to a sales supervisor
you need to go through
a three-month training
A
F
be responsible for 对……负责
n. 关系
duty n. 职责
n. 职位
n. 策略
n. 活动
译文
Listen and complete.
职务晋升
（保罗正在和人事经理史密斯女士谈话。）
史密斯女士：保罗，你在公司工作多久了？
保罗：我在这里工作了三年，当推销员期间学到了很多东西。
史密斯女士：管理层上周开了一个会议，评估了你的工作和贡献。我们都认为你的工作做得很好，应该加薪 5%。
保罗：真是个好消息！非常感谢您。但是史密斯女士，我有机会变动一下岗位吗？我想我可以承担更多的责任。
史密斯女士：你的目标是什么工作职位？
译文
Listen and complete.
职务晋升
保罗：我想做销售主管。
史密斯女士：你熟悉销售主管的工作要求吗？
保罗：是的，销售主管负责制定销售计划，监督和鼓励团队实现目标，与客户保持良好的关系，并向经理汇报工作。
史密斯女士：是的，我知道你对这些职责很了解。事实上，管理层已经决定把你提升为销售主管。但你需要接受为期三个月的销售策略和活动设计培训。
保罗：太好了！真的非常感谢。
再听对话，填空并复述。
Listen, complete and retell.
(Paul is telling his friends about the promotion.)
I have been with the company for three years. My work and
1) have been highly evaluated by the management.
Guess what! They gave me a 5% increase in my 2) , but
I’ve expected to have a 3) . I’ve dreamed about
becoming a sales 4) and I am familiar with the job
5) . To my surprise, the management decided to
promote me to that position, but I need to go through a
6) .for the next three months.
contribution
salary
change
supervisor
requirements
training
Act and practice.
根据所给信息，与同伴表演对话。
Situation 1
A: You are Susan. You have worked in a hotel for five years,
and you hope to get a promotion to housekeeping supervisor.
B: You are a personnel manager. You are sure of Susan’s work
performance and tell her the good news of a 4% salary
increase and a promotion.
Act and practice.
根据所给信息，与同伴表演对话。
Situation 2
A: You are Peter. You have worked in a restaurant for four
years, and you hope to have a promotion to head chef.
B: You are a personnel manager. You are sure of Peter’s work performance and tell him the good news of a 5% salary increase and a promotion.
根据所给信息，与同伴表演对话。
Act and practice.
Situation 1
B: Good morning / afternoon, Susan.
A: Good morning / afternoon, sir / madam.
B: Take a seat, please.
A: Thank You.
B: Well, Susan. How long have you been in our hotel
A: I’ve been doing housekeeping for 5 years, and I work hard.
B: Yes, we really appreciate your work and have decided to give you a 4% salary
increase.
A: That sounds wonderful. Thank you very much.
B: In addition, you will be promoted to housekeeping supervisor from now on.
A: Great! I’m so excited for the chance.
根据所给信息，与同伴表演对话。
Act and practice.
Situation 2
B: Good morning / afternoon, Peter.
A: Good morning / afternoon, sir / madam.
B: Take a seat, please.
A: Thank You.
B: Well, Peter. How long have you been in our restaurant
A: I’ve been a cook for 4 years, and I work hard.
B: Yes, we really appreciate your work and have decided to give you a 5% salary
increase.
A: That sounds wonderful. Thank you very much.
B: In addition, you will be promoted to head chef from now on.
A: Great! I’m so excited for the chance.
03
Reading
and
Writing
勾选出属于服务业的工作并阅读文章。
Tick and read.
1
2
3
4
5
housekeeper
singer
policeman
guard
cashier
( )
( )
( )
( )
( )
How to Excel in the Service Industry (1/3)
The service industry is one of the largest booming sectors in the world. If you
plan to pursue a career in this industry, you need to learn about it well. Here
are the best ways for you to excel in it.
1. Learn new things
Keep your professional skills up-to-date by reading trade journals, taking
short training classes, or using e-learning. The more you know, the more
skills you develop, the more valuable you become to your company.
勾选出属于服务业的工作并阅读文章。
Tick and read.
v. 胜过（他人）
adj. 飞速发展的
sector n. 行业
从事一份工作
n. 行业
journal n. 期刊
How to Excel in the Service Industry (2/3)
2. Work hard
Most successful people get to the top through hard work. Make sure your
work is always completed on time and accurately. Offer to help others in the
team who have a heavy workload or a tight deadline. Your hard work will pay
off in the end.
3. Excel at communication
If you cannot communicate your vision and goals to your leaders, they won’t
know what you want or how good you are. You need to be able to
communicate clearly to state what you want to achieve and put your plan
into action.
勾选出属于服务业的工作并阅读文章。
Tick and read.
v. 主动提出
adv. 准确地
n. 工作负荷
n. 截止日期
pay off
得到好的结果
最终
n. 构想
v. 实现
How to Excel in the Service Industry (3/3)
4. Broaden your experiences
It is helpful to ask to work in a different area of your company. You have more
chances to expose yourself to new people and operations. In this way, you can
learn valuable new skills and knowledge, which help you form new ideas and
improve your abilities.
5. Take on more responsibilities
Keep an ear out for new projects in your company, and be one of the first to
volunteer your time, energy, and efforts. The more opportunities you get to
showcase your knowledge and skills, the easier it is to move up the career
ladder.
勾选出属于服务业的工作并阅读文章。
Tick and read.
v. 扩大
n. 领域
expose to 接触到
operation n. 业务
用这种方式
project n. 项目
effort n. 努力
及时了解
v. 展现
承担
v. 主动提供
career ladder 职业阶梯
如何在服务业中脱颖而出
服务业是世界上蓬勃发展的最大行业之一。如果你打算从事这个行业，你
就需要好好了解它。以下是你在行业中出类拔萃的最佳方法。
1. 学习新事物
通过阅读行业期刊、参加短期培训班或进行数字化学习，不断更新你的专
业技能。你知道得越多，积累的技能越多，你对公司就越有价值。
2. 努力工作
大多数成功人士都是通过努力工作达到顶峰的。确保你的工作总是按时、
准确地完成。主动帮助团队中工作量大或期限紧的人，你的努力最终会有回报
的。
译文
Tick and read.
如何在服务业中脱颖而出
3. 擅长沟通
如果你不能将你的愿景和目标传达给你的领导，他们就不会知道你想要什
么或者你有多优秀。你需要能够清楚地表达你想要达到的目标，并将你的计划
付诸行动。
4. 增加阅历
要求在公司的不同领域工作会给你带来帮助，你会有更多的机会接触新的
人和新的运作方式。通过这种方式，你可以学到有价值的新技能和新知识，这有助于你形成新的想法，提升你的能力。
译文
Tick and read.
如何在服务业中脱颖而出
5. 承担更多责任
留意公司里的新项目，并且率先自愿投入时间、精力和努力。你展示知识
和技能的机会越多，就越容易获得晋升。
译文
Tick and read.
( ) 1) The service industry is the largest booming sector in the world.
( ) 2) One way to update your professional skills is to read trade journals.
( ) 3) By offering to help the team members who have a tight deadline,
you will get extra pay.
( ) 4) Working in a different area of your company will help you meet
new people.
( ) 5) If you want to get promoted, you need to work hard and shoulder
more responsibilities.
再读文章，判断正误。
Read and judge.
Discuss and answer.
与同伴讨论，回答问题。
1) Do you think the knowledge and training you received at
the vocational school is enough
No, it’s not enough. Your professional skills should be updated because
the more you know, the more valuable you will become to your company.
2) Someone says, “have good professional skills and work
very hard, so I will get promoted.” Do you agree
I don’t think so. One should also excel in communication, gain more
experience and be ready to take on more responsibilities.
Think and write.
阅读所给信息，排序并写出你自己的职业规划。
1. The following sentences are a part of a career plan. Put them in the correct order.
With hard work and good
communication skills, I have
become the supervisor of the
service department.
A
To realize my dream, I am
going to update my skills in
office software applications
and learn more about
management in my spare time.
B
Also, I am prepared to take
on challenges and work
harder to gain respect from
my co-workers.
C
I am Lu Yumeng.
D
I wish to be lobby manager
when I’m 30 years old.
E
At first, I got a job as a waiter
in a hotel after I graduated
from a vocational school.
F
( )
( )
( )
( )
( )
( )
D
F
A
E
B
C
Tip
职业规划是人们对职业生涯所进行的持续系统的计划过程。一份良好的职业规划书（career plan），是成功的开始，它的基本结构包括自我分析、职业定位和计划实施。
Think and write.
2. Write a career plan for yourself.
阅读所给信息，排序并写出你自己的职业规划。
04
Culture Notes
Culture Notes.
东、西方企业在选用人才和员工职务晋升方面的理
念有所不同。
西方企业用人时强调个人作用，突出“明星文化”。
许多企业把职务晋升作为激励员工的重要手段，大胆提
拔年轻人的现象较多；在很多情况下，也会根据需要直
接从外部招聘高级管理人才。
东方企业在用人时，除了注重个人才能，要求任人
唯贤以外，还强调德才兼备以及个人与集体的和谐。在
中国，儒家“修齐治平”的思想和“国家兴亡、匹夫有
责”的传统，对企业的文化和理念有着深远的影响。
05
Language Practice
听录音，排序。
Listen and number.
( ) A. Bill trains for a certificate.
( ) B. Bill does a good job.
( ) C. Bill is promoted if everything goes well.
( ) D. Bill gets a higher qualification.
2
3
1
4
录音原文
Script
Manager: Bill, the hotel has decided to send you to train for a certificate in
Management.
Bill: Great! I’m so excited for the chance.
Manager: You’ve done a great job. But if you want to move up the career ladder, you will need to obtain a higher qualification.
Bill: I know. My education certainly is not enough.
Manager: If everything goes well, you will be promoted.
Bill: Thank you very much. I’ll work harder.
根据所给信息，与同伴练习对话。
Speak and practice.
for a long time / since I started this job
management / marketing
service manager / sales manager
A: I’ve read your career plan. You wanted to have a change in your job.
B: Yes. I have dreamed of that .
A: The company has decided to send you to train for a certificate in
.
B: Great! I’m so excited about the chance.
A: If everything goes well, you will be promoted to .
B: Thank you very much.
achieve
1) In our country, everyone has the to realize a
career dream through hard work and devotion.
2) You should always work hard to more in order
to move up the career ladder.
3) You’ve been working all morning and you a
rest.
opportunity
excel
broaden
evaluate
effort
opportunity
responsibility
deserve
Choose and complete.
选择词语，用适当形式填空。
achieve
deserve
achieve
4) It is Linda’s to make sure that the sales
team work efficiently.
5) How do you my five-year work in the
company
6) I have a lot of training in customer service, and I am sure that
I in this area.
excel
broaden
evaluate
effort
opportunity
responsibility
deserve
Choose and complete.
选择词语，用适当形式填空。
responsibilities
evaluate
will / can excel
( ) 1) After you are promoted to a higher position, you will have more
time to relax and enjoy yourself.
( ) 2) The knowledge and skills you’ve got at school are enough.
( ) 3) Most people get to the top of a company through getting along with
their co-workers.
( ) 4) Staying in the same section of your company will help you improve
your abilities.
( ) 5) Try to communicate your vision and goals to your leaders.
( ) 6) New projects in your company will make it harder for you to
move up the career ladder.
Read and judge.
读有关工作机会和职业阶梯的句子，判断正误。
选择语句，补全关于避免上个活动中错误行为的句子。
Choose and write.
working in a different section
1) After you are promoted to a higher position, you will .
.
2) by reading trade journals,
taking short training classes or using e-learning.
3) Most people get to the top of a company through .
4) of your company will help you improve
your abilities.
5) may provide you with an opportunity to
move up the career ladder.
take on more responsibilities
taking part in new projects
hard work
take on more
keep your professional skills up-to-date
Keep your professional skills up-to-date
hard work
Working in a different section
Taking part in new projects
responsibilities
06
Problem Solving
Problem Solving
Situation
Li Wei learned marketing at Xinhua Vocational School.
He has been a salesman for three years. He dreams of
becoming a marketing manager. Discuss with your partner
about what Li Wei should do to achieve his career goal.
( ) 1) Excel at communication
( ) 2) Take on more responsibilities
( ) 3) Broaden experiences
( ) 4) Learn new things
( ) 5) Work hard
Problem Solving
Problem Solving
What else should Li Wei do to achieve his goal
I plan to become a marketing manager in the next 5 years. In order
to achieve that goal, I need to work hard to improve my abilities in
the following aspects. First, I should communicate clearly to state
what I want to achieve. Second, I should keep an ear out for new
projects. Then, I’d better ask to work in a different area of my
company. Furthermore, I should keep my professional skills up-to-
date. Last but not the least, I must make sure my work is always
completed on time and accurately
Li Wei’s Plan
Problem Solving
07
Self-assessment
Use the word cloud to check the words and expressions you have learned.
看词汇云，检查自己对本单元单词及词组的掌握情况。
Rate your performance based on what you have learned.
根据单元所学，对自己的表现加以评分。
After completing this unit, I can
work hard to achieve goals in life;
use the key words and expressions;
get important details about job promotion;
exchange ideas about abilities for job
advancement;
know about the skills to excel in the service
industry;
write career plans.
poorly
not
well
okay
well
very
well
Words and Expressions
advancement / d vɑ nsm nt/ n. 提升
supervisor / sju p va z (r)/ n. 主管
promote /pr m t/ v. 晋升
evaluate / v ljue t/ v. 评价
deserve /d z v/ v. 值得
requirement /r kwa m nt/ n. 要求
salary / s l ri/ n. 薪水
relationship /r le n p/ n. 关系
duty / dju ti/ n. 职责
position /p z n/ n. 职位
strategy / str t d i/ n. 策略
campaign /k m pe n/ n. 活动
excel / k sel/ v. 胜过（他人）
booming / bu m / adj. 飞速发展的
sector / sekt (r)/ n. 行业
trade /tre d/ n. 行业
journal / d nl/ n. 期刊
accurately / kj r tli/ adv. 准确地
offer / f / v. 主动提出
workload / w kl d/ n. 工作负荷
deadline / dedla n/ n. 截止日期
vision / v n/ n. 构想
achieve / t i v/ v. 实现
broaden / br dn/ v. 扩大
Words and Expressions
area / e ri / n. 领域
operation / p re n/ n. 业务
project / pr d ekt/ n. 项目
volunteer / v l n t (r)/ v. 主动提供
effort / ef t/ n. 努力
showcase / ke s/ v. 展现
career ladder 职业阶梯
aim for 以……为目标
sales supervisor 销售主管
be responsible for 对……负责
pursue a career 从事一份工作
pay off 得到好的结果
in the end 最终
expose to 接触到
in this way 用这种方式
take on 承担
keep an ear out for 及时了解

展开更多......

收起↑