资源简介

(共48张PPT)
Module 8
Seeing the Tour Group off
导游英语
Key Points
Preparation and standard procedure for seeing the tour group off
Parts of the farewell speech
Difficult Points
Dealing with unexpected situations, such as tourist missing, traffic accident, passport missing, etc.
Key Points and Difficult Points
导游英语
Case 1
Xiao Wang’s tour group will return to their own country after breakfast, when they check out, the hotel clerk finds the blanket of one room has been spoiled and claims for damage. The local guide Xiao Wang goes to the room and finds there are a lot of vomits on the blanket. The tourist who lived in the room admits that he has spoiled the blanket in the early morning. It is about three hours away from the flight’s takeoff, the local guide asks all the tourists to wait 30 minutes for the settlement of the matter. Some of the other tourists are dissatisfied with the arrangement.
How should Xiao Wang deal with the accident
Case Introduction
导游英语
Case 2
The group is going to check in at the airport, a tourist finds that his passport has lost.
What should the local tour guide do
Case Introduction
导游英语
Task 1 Preparation for Seeing Off Tourists
Task 2 Check Out of the Hotel
CONTENTS
导游英语
Task 3 Making a Farewell Speech
Task 4 At the Airport
Task 1 Preparation for Seeing Off Tourists
Dialogue 1 Double Checking the Amount of Luggage
Dialogue 2 Asking the Bellboy to Take the Luggage Downstairs
导游英语
Ⅰ Warming up
Listen and match
导游英语
weather condition
currency exchange
E-ticket itinerary
bullet train ticket
Ⅰ Warming up
2. Question:
What preparations is local guide supposed to make for seeing off tourists
Tips for reference:
(1) Confirm the departure time.
(2) Check the travel tickets.
(3) Prepare evaluation forms.
(4) Get to know the weather condition.
(5) Get to know the traffic condition.
(6) Contact the coach driver.
(7) Contact the hotel.
(8) Communicate with the tour leader.
(9) Informe guests of Chinese currency exchange.
(10) Prepare a farewell speech.
导游英语
Vocabulary
bellman [ belm n] n. 行李员
carry-on luggage 随身携带的行李
otherwise [ wa z] adv. 否则
regulation [ reɡju le n] n. 规定
bellboy [ belb ] n. 门童
bell captain [bel k pt n] n. 侍者领班
valuable [ v lju bl] n. 贵重物品
breakable [ bre k bl] adj. 易碎的
Locker Room 衣帽间
导游英语
Ⅲ Exercises
Match the following Chinese with the correct English versions.
(1)叫醒服务 a. departure time
(2)退房时间 b. morning call
(3)出发时间 c. gathering time
(4)集合时间 d. coach number
(5)大巴车号 e. check-out time
导游英语
2.Translate the following Chinese into English.
(1)请通知团队客人把箱包打包好，并放在他们的房门外面，好吗？
(2)行李员将收集行李并把行李拿到大堂。
(3)我们将在那里会合，核实行李数量。
(4)根据航空公司的规定，所有箱包必须上锁，手提行李除外。
(5)我们现在可以把行李交给行李员了。
(6)请你现在帮我们拿行李，好吗？
(7)请把行李拿到大堂。
(8)我们会把你们的行李寄存在寄存间。
导游英语
Answer:
(1) Would you please inform the group members to have their bags packed and put them outside their doors
(2) Then the bellman will collect and carry them to the lobby.
(3) We will be there together to double check the amount of the luggage.
(4) According to the regulations of the airline, all bags must be locked except the carry-on luggage.
(5) We can hand over the luggage to the bellboy now.
(6) Could you pick up our luggage now, please
(7) Please carry our luggage down to the lobby.
(8) We’ll keep your luggage at the Locker Room.
导游英语
Fill in the blanks with appropriate words and expressions.
A: Good evening. Mike.
B: Good evening. Xiao Wang. Have a seat, please.
A: Thanks. How time flies! Tomorrow, you’ll leave for London.
B: Yeah. Thank you very much for everything you’ve done for us.
A: You are welcome. Thank you for your cooperation and understanding.
B: I’m happy to make a good friend like you. We’ll gather at 7:30 a. m. tomorrow, right
A: Yeah. The plane takes off at 11:30 a. m. After everyone checks out. we gather at the lobby. I have informed the Front Office of the morning call at 6: 20 a. m.
B: That’s ok. I have told all the members to check and keep their passports and luggage well.
A: You are always considerate. The coach number is still AH8822.
B: I hope one day you’ll go to London, then I’ll show you around my city.
A: Sure. Thanks.
导游英语
Question 1:
What will local guide do to help tourists check out of the hotel
导游英语
Answers:
(1) Inform tourists in advance the exact check-out time of the group, so that they may have enough time for packing.
(2) Arrange luggage collection.
(3) If luggage goes with tourists, assist the driver to load the luggage into the trunk of the coach.
(4) Make sure that bills are paid and keys are returned before the group leaves.
(5) Remind tourists to have everything with them, including passports and valuables in the safety box in their rooms, and not to pack their valuables and required travel documents into the luggage.
(6) Remind them to make sure that each piece of luggage should be well locked.
导游英语
Task 2 Check Out of the Hotel
Dialogue 1 Settling the Accommodation Bill
Dialogue 2 Briefing on the Departure Schedule
导游英语
Ⅰ Warming up
Read and match
导游英语
payment
bill
check out
luggage cart
2. Question:
What will you do when you find a tourist missing in the hotel before departure Tips for reference:
(1) Wait for another 10-15 minutes and look for the tourist in all the places he/she might go to such as a coffee shop, souvenir shop, cashier’s desk, business center, bookstore, etc.
(2) If you still fail to find him/her, call the office and leave a message for him/her at the hotel with your cell phone number.
(3) If there is still no news about the missing tourist before the group boards the plane/ship/train, call the office again. Report the case to the police if necessary.
(4) Keep a record afterwards.
导游英语
Vocabulary
total [ t tl] vt. 总数达
deposit [d p z t] n. 押金
deduct [d d kt] vt. 扣除
release [r li s] v. 解除
punctual [ p kt u l] adj. 准时的
receipt [r si t] n. 收据
导游英语
Ⅲ Exercises
Match the following Chinese with the correct English versions.
(1)收据 a. deposit
(2)准时的 b. deduct
(3)扣除 c. release
(4)解除 d. punctual
(5)押金 e. receipt
导游英语
2.Translate the following Chinese into English.
(1)含餐费的总额是3000美元。
(2)您的账单总额是880美元.
(3)电话费（由客人）单独支付。
(4)我用维萨信用卡支付了100欧元的押金。
(5)不会从卡中扣钱，您的信用卡将在几天内解除冻结。
导游英语
Answers:
(1) The total amount including the meal charge is 3000 dollars.
(2) Your bill totals 880 dollars.
(3) Telephone charges will be paid individually.
(4) I paid 100 euros as deposit at check-in with my Visa card.
(5) Nothing will be deducted from your card and your card will be released within a couple of days.
导游英语
导游英语
3.Fill in the blanks with appropriate words and expressions.
A: Good morning. What can I do for you
B: Good morning. We’d like to check out. China International Travel Service. Room 3011 to 3015.
A: Have you got all the room cards
B: Yes. Here you are.
A: Thank you. Has all the luggage been taken out of the rooms
B: Yes. All the bags have already been loaded onto the shuttle bus.
A: OK. Wait a minute, please, (after a while) Here is the bill, Miss. Please check it. and if there are no mistakes. Sign here.
B: OK. (Signs the bill.) Here you are.
A: OK. Thank you. Hope you all have a good journey.
B: Thank you. Goodbye.
Question 1:
What should local guide do if there is a delay in sending off tourists
导游英语
Answers:
(1) Do an apology to the tourists on behalf of the travel agency if the tourists miss the airplane.
(2) Contact the ticket office to see if the earliest flight is available. Try best to catch the earliest flight.
(3) Choose other modes of transport to send off the tourists upon approval of the travel agency.
(4) Make arrangements for their accommodations and notify the next stop of the modified travel schedule as soon as possible if the package tour is not over.
导游英语
Task 3 Making a Farewell Speech
Dialogue Farewell Speech
导游英语
Ⅰ Warming up
Read and match
导游英语
prohibited articles
visa
customs declaration form
evaluation form
2. Question:
What will local guide do if the group has to end the tour ahead of schedule due to certain reasons
Tips for reference:
(1) If the decision is made in your city, inform the travel company through your office, so they are able to cancel the rest of the trip in time.
(2) Inform the tour lead and try to get his support.
(3) Inform some tourists who have high prestige in the group and try to win support of them.
(4) With the help of these people, inform the group and try to win support of the group.
(5) Try your best to show people as many highlights as possible in the program within the time limit.
(6) Follow the instructions of the office and make the tour a good ending.
导游英语
导游英语
Vocabulary
recheck [ri 't ek] vt. 再核对，再检查
speechmaker ['spi t ,me k ] n. 演说家
saying [ se ] n. 俗话
Bon voyage [ b n v ɑ ] 一路平安
heartfelt [ hɑ tfelt] adj. 衷心的
unforgettable [ nf ɡet bl] adj. 难忘的
belonging [b l ] n.所有物
quarantine zone [ kw r nti n] 检疫区
Ⅲ Exercises
Match the following Chinese with the correct English versions.
(1) 送别 a. common aspiration
(2) 共同努力 b. mutual understanding
(3) 出境签证 c. cooperative efforts
(4) 共同愿望 d. exit visa
(5) 相互理解 e. see off
导游英语
2.Translate the following Chinese into English.
天下没有不散的宴席。
我希望它会成为你未来美好的回忆。
如果你对我的工作有什么不满意的地方，请一定告诉我，以便我将来能做得更好。
我愿借此机会感谢各位的理解与合作。
导游英语
Answers
It is a good banquet that must come to an end.
I hope it will be a nice memory for you in the future.
If there is anything you are not satisfied with my job, please do tell me so that I can do better in the future.
And I’d like to take this opportunity to thank you all for your understanding and cooperation.
导游英语
导游英语
3.Fill in the blanks with appropriate words and expressions.
A: Good morning! Are you sure there is nothing left
B: Yeah, I am sure. What is the departure time of my flight
A: It is 11 o’clock this morning.
B: Then, we don’t have to be in a hurry.
A: Well, I think we should start earlier. It may take some time on the way. There are always many traffic jams in this city. Besides, we should arrive at the airport one hour before the plane takes off so that we have time to go through the customs.
B: In that case, let’s go a little bit earlier.
A: It’s a pity you are leaving. I hope you will come back to China again.
导游英语
3.Fill in the blanks with appropriate words and expressions. (continued)
B: I will. Before I came, my knowledge about China mainly came from travel books and TV programs, many of which are quite stereotyped. After a trip in China, I’ve got a better understanding of China and Chinese culture, and I’m quite happy about the trip.
A: I’m glad you have enjoyed your stay in China.
T: You’ve been very considerate and helpful. I'd like to express my heartfelt gratitude to you.
B: It has been my pleasure to help you.
A: Everything I’ve seen here has left a deep impression on me. I’ll never forget my stay here in China. Thank you again for all the trouble you’ve taken, you’re a very good guide.
B: Thank you for your compliment. Have a pleasant journey home.
Question 1:
What should be included in a farewell speech
导游英语
Answers:
(1) Have a quick review of the sightseeing activities.
(2) Express your appreciation for their good cooperation and understanding.
(3) Ask for advice on how guiding service can be improved.
(4) Make an apology if there is room for improvement.
(5) Hope that they will come back and you will be delighted to be their guide again and show them something new.
(6) Wish them a pleasant journey.
导游英语
Task 4 At the Airport
Dialogue 1 Seeing Off the Guests at the Airport
Dialogue 2 Saying Goodbye
导游英语
Ⅰ Warming up
Read and match
导游英语
self-service
boarding gate
boarding pass
baggage check in
导游英语
2. Question:
When should you arrive at the airport with a departing group When should a group arrive at the railway station to await a departure
Tips for reference:
Two hours in advance of the scheduled departure time for international flights; one hour and a half for domestic flights and 45 minutes before the train leaves.
导游英语
Vocabulary
bid farewell to 告别
stereotyped ['steri utaipt] adj.用铅版印刷的，套用老调的
gratitude ['graetitju:d] n. 感激，感谢
impression [im'pre n] n. 印象，感想，盖印，压痕
compliment ['k mplim nt] n. 赞美，问候，致意 vt. 表扬，恭维
appreciation [ pri i'ei n] n. 感谢，感激， 正确评价，欣赏，增值，赞扬
overweight [ uv weit] n. 超重
versatile ['v :s tail] adj. 通用的，万能的，多才多艺的，多面手的
definitely ['definitli] adv. 明确地，干脆地
keep in touch with sb. 与某人保持联系
导游英语
Ⅲ Exercises
1. Match the following Chinese with the correct English versions.
(1)赞美 a. impression
(2)超重 b. compliment
(3)多才多艺的 c. appreciation
(4)印象 d. overweight
(5)感激 e. versatile
导游英语
2. Translate the following Chinese into English.
(1)你喜欢什么样的座位，是靠窗的还是靠通道的
(2)我们要在飞机起飞前一个小时抵达机场，以便有足够的时间办理海关手续及其他手续。
(3)我诚恳地希望你们对我及我们旅行社的服务提出宝贵的意见和建议。
(4)请允许我代表我们旅行社及以我个人的名义向你们表示衷心的感谢。感谢你们的大力支持与合作。
(5)我确信，今后的合作和不断的交往能使我们两国人民更接近，并促进世界和平。
导游英语
Answers
(1) Which seat do you prefer, a window seat or an aisle seat
(2) We have to be at the airport something like an hour before the plane takes off in order to have time to go through the Customs and other things.
(3) I sincerely wish you could put forward some opinions and suggestions to my work and our travel agency’s service.
(4) Please allow me to express our heartfelt thanks to you on behalf of my own and our travel agency. Thank you for your great support and cooperation.
(5) I believe that the further cooperation and the growing contacts will bring the people of our two countries closer and promote peace in the world.
导游英语
3. Fill in the blanks with appropriate words and expressions.
A: Are you sure nothing is left behind
B: Yeah, I’m sure.
A: How time flies! You’ve been in China for half a month. It seems as if it were only yesterday when I went to meet you at the airport. And now you’re leaving.
B: Yeah, it has been a most wonderful experience for us.
A: What’s your impression of China now
B: Well. It’s definitely different from what we had heard before we came. You know, before we came, our knowledge about China mainly came from books and TV programs, many of which were quite stereotyped. I think I have a much better understanding of China and Chinese culture now. The more I know about China, the more I want to learn.
导游英语
3. Fill in the blanks with appropriate words and expressions. (continued)
A: I’m glad you have enjoyed your stay in China.
B: You have been a great help to us along the way, Mr. Wang. We’d like to express our heart-felt gratitude to you. Your companionship and consideration have made our trip most fruitful. Here, this is for you, as a going-away token.
G: Wow! So lovely! Thank you very much. It’s a great pleasure for me to be your guide.
B: Well, it’s time to board the plane. Thank you for everything.
G: Good-bye and happy landing.
导游英语
Question 1:
What does the local guide need to do after the group leaves
导游英语
Answers:
Complete the paper work and deal with the unfinished business according to the requirements of relevant regulations.
Submit the bills to the accounting department and settle the account within the given time.
Write a brief summary of the travel and review the opinions and suggestions from the questionnaires so as to improve the work in the future.
Submit a written report to the travel agency if a serious traffic accident or safety incident occurs during the travel.
Thank you

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