资源简介

(共44张PPT)
Module 3
Food and Beverage Service
导游英语
Key Points
The first meal arrangement
Introduction of the main features of Chinese food and Western food
Special meal arrangement
Difficult Points
Introduction of the features of Chinese cuisine
Dealing with the situation in which the guests are not satisfied with the meal arrangement or the meal service
Key Points and Difficult Points
导游英语
In the meal time, an eight-month-old baby girl in the tour group grabbed the stew pot just put on the table and was scalded by the hot soup. At this time, she was lying in her mother’s arms crying with her red hot fingers. Her mother was angry and kept complaining.
What should the local guide deal with the situation
In the meal time, the local guide noticed that one of the guests ate very little. He quickly went forward to ask the reason and learned that the guest has something wrong with the stomach and dared not eat seafood. But most dishes on the table were seafood.
What should the local guide do
Case Introduction
导游英语
Task 1 Meal Arrangement
CONTENTS
导游英语
Task 2 Special Meal Requirements
Task 1 Meal Arrangement
Dialogue One The First Meal
Dialogue Two At the Chinese Restaurant
导游英语
Ⅰ Warming up
Listen and match
fork and knife soup spoon chopsticks wine glass
导游英语
Question:
What should a tour guide do in terms of meal arrangement
What should the local guide pay attention to in the first meal service
Before tourists arrive, the local guide shall verify and confirm the place, time, number of people, standards and special requirements of the meal.
During meals, the local guide should do the following:
① guide tourists into the restaurant and introduce the relevant facilities, food features, drinks, etc.
② inform the team leader of the dining place of the local guide and the departure time after the meal.
③ inspect the meal situation of the tour group once or twice, answer the questions raised by tourists during the meal, supervise and check whether the restaurant provides services according to the standards and solve the problems.
④ fill in the catering expense settlement sheet in strict accordance with the actual number of diners, standards and drinking water quantity, and settle the bill with the catering unit
Group Discussion
导游英语
游客将要到达某一地区参观之前，地陪要提前落实本团当天的用餐，对午、晚餐的用餐地点、时间、人数、标准、特殊要求逐一核实并确认。并应做到：
①用餐时，地陪应引导旅游者进餐厅入座，介绍餐厅的有关设施、饭菜特色、酒水类别等。
②向领队告知地陪的用餐地点及用餐后的出发时间。
③用餐过程中，地陪要巡视旅游团用餐情况一两次，解答旅游者在用餐中提出的问题，监督、检查餐厅是否按标准提供服务并解决出现的问题。
④用餐后，地陪应严格按实际用餐人数、标准、饮用酒水数量如实填写餐饮费用结算单，与供餐单位结账。
How to guide the guests in the restaurant
How to ask the guests’ opinion about the dishes
Dialogue One The First Meal
导游英语
How to guide the guest in the restaurant
We are going to have dinner at this restaurant, which serves typical Shandong food. This way, please.
The two tables at the corner are for our group, you can take your seat and wait for a minute. The dishes are coming.
This is a table for 10 persons. There will be 10 dishes for you, including eight hot dishes and two soups.
导游英语
How to ask the guests’ opinion about the dishes？
Have you finished your meal What do you think of it
Do you like the dinner Is it to your taste
How do you like the dishes today Are they too spicy for you
If you are not satisfied with the dishes, please let me know. we will pay attention to it next time.
导游英语
How to introduce the features of Chinese cuisine
How to introduce the main features of the four key Chinese reginal cuisines
Dialogue Two At the Chinese Restaurant
导游英语
Shandong cuisine
Sichuan cuisine
Guangdong cuisine
Huaiyang cuisine
Match column A with column B
salty, fresh, tender, crisp
light, fresh, colourful
spicy, crisp, colourful
fresh, tender, cool, smooth, thick
导游英语
Shandong cuisine
Sichuan cuisine
Guangdong cuisine
Huaiyang cuisine
Features of the main four regional cuisines in China
salty, fresh, tender, crisp
light, fresh, colourful
spicy, crisp, colourful
fresh, tender, cool, smooth, thick
导游英语
Ways of cooking
清炒
煸
爆
炸
煎
清蒸
炖/焖
stir fry
saute [ s te ]
quick fry
deep fry
（pan） fry
steam
simmer/stew
导游英语
Ways of cooking
涮
烧
烤
熏
腌
回锅
instant boil
braise
roast/bake
smoke
salt/pickle
twice cooked
导游英语
Shapes of Material
肉末
块
丁
条
丝
片
mince [m ns]
cube
dice
Fillet
shred
slice
导游英语
Seasonings
芥末
葱
蒜
芝麻
米酒
姜
mustard ['m st d]
scallion ['sk li n]
garlic ['ɡɑ l k]
sesame ['ses mi]
rice wine
ginger ['d nd (r)]
导游英语
Seasonings
醋
辣椒
清汤
红烧酱汁
茄汁
蚝油
vinegar ['v n ɡ (r)]
pepper
clean soup
brown sauce
tomato sauce
oyster sauce
导游英语
Tastes
甜
苦
咸
酸
辣
sweet
bitter
salty
sour
spicy
导游英语
烫
鲜
脆
嫩
香
hot
fresh
crisp
tender
fragrant
The naming of a typical Chinese dish is composed of three parts. What are they
major raw material
ways of cooking
flavorings/seasonings
But for the sake of concision, one or even parts may be omitted depending on the different cases.
Group Discussion
导游英语
How to introduce the features of Chinese cuisine
The Chinese food pays attention to the harmony of color, flavor and taste.
The Chinese cuisine is famous for its harmony of color, flavor and taste.
It has many local cuisines. There are four key regional cuisines: Shandong food, Sichuan food, Yangzhou food and Canton food.
导游英语
How to introduce the main features of the four key Chinese reginal cuisines
Shandong cuisine stresses pure flavour, tasting somewhat salty, as well as fresh, tender, fragrant and crisp. Crystal Pork Hock, Brine Shrimp, Sweet and Sour Tenderloin are its specialties.
Sichuan food is famous for its spicy taste. It has a history of over 1,000 years, including more than 3,000 varieties and hundreds of dishes.
Sichuan food is spicy and hot. If you like something hot, it will be to your taste. Traditional dishes include Mapo Tofu, Kung Pao Chicken, Boiled Fish, Twice-cooked Pork Slices, Ants Climbing a Tree and Dongpo Pork.
导游英语
How to introduce the main features of the four key Chinese reginal cuisines
Canton food is famous for its wide variety of chosen materials. It is said that any flying object can be eaten except a plane, any four-leg object can be cooked except table.
Huaiyang cuisine is popular in Jiangsu Province. It is light, fresh and colorful. Its famous dishes include Beggars’ Chicken, Sweet and Sour Mandarin Fish, Salted Duck, etc.
导游英语
Ⅲ Exercises
Match the following Chinese with the correct English versions.
f (2) h (3) g (4) c (5) a (6) i
(7) e (8) j (9) d (10) i (11) b (12) h
导游英语
2.Translate the following Chinese into English.
中国菜非常强调色、香、味俱佳。
中国菜强调“食能养人”，讲究的就是充分体现食物的营养，要荤素合理搭配。
中国菜的选材非常丰富，几乎所有能吃的东西，都可以做为中国菜的食材。
中餐的餐具，最主要的有盘、碟、筷子、碗、匙、杯、盆、勺子等。最具特点的是筷子。
几乎所有中国菜要求食材鲜活。
导游英语
2.Translate the following Chinese into English.
(6)鲁菜以汤为百鲜之源，讲究“清汤”、“奶汤”的调制。
(7)川菜以麻辣著称，最具代表性的就是重庆火锅。
(8)粤菜味道讲究“清、鲜、嫩、滑”，追求原料的本味、清鲜味。
(9) 头盘的话，我建议您试一下今日特色，沙朗牛排，口感很棒。许多客人对它评价很高。
（10）您可以试试我们的牛排。这是我们厨师的招牌菜。口感细腻，肉质鲜嫩。
导游英语
(1) Chinese food is notable for good color, aroma and taste.
(2) Chinese cuisine illustrates the concept that “food can nourish people”. What it emphasizes is the nutrition of food and the reasonable match of meat and vegetables.
(3) The selection of Chinese food is very rich. Almost everything you can eat can be used as the ingredients of Chinese food.
(4) Among Chinese tableware, the most important ones are plates, dishes, chopsticks, bowls, spoons, cups, basins, spoons and so on. The most characteristic is chopsticks.
导游英语
(5) Almost all Chinese dishes require fresh ingredients.
(6) Shandong cuisine takes soup as the source of all kinds of fresh food, and pays attention to the modulation of “clear soup” and “milk soup”.
(7) Sichuan cuisine is famous for its spicy flavor, and the most representative is Chongqing hot pot.
(8) The taste of Cantonese cuisine is “clear, fresh, tender and smooth”, pursuing the original and fresh taste of raw materials.
(9) For appetizers, I suggest that you take Special of the Day, sirloin steak. It is tasty. Many guests speak highly of it.
(10)Why not try our beef steak It is our chef’s delight. The taste is exquisite and the meat is tender.
导游英语
3.Fill in the blanks with appropriate words and expressions.
A: Ladies and gentlemen, while we are waiting for our dinner, I would like to say something about Chinese cuisine. OK
B: Great. We are quite interested in Chinese cuisine. It is said that there are eight main regional cuisines in China, isn’t it
A: Yes, you are right. China covers a large territory, giving rise to a variety of regional food with different features/characteristics/flavors. Generally speaking, Chinese food can be roughly divided into eight regional cuisines. They are Shangdong cuisine, Sichuan cuisine, Guangdong cuisine, Fujian cuisine, Jiansu cuisine, Zhejian cuisine, Hunan cuisine and AnHui cuisine.
B: I know Sichuan food is hot and spicy. What are the main features of Shangdong cuisine
导游英语
3.Fill in the blanks with appropriate words and expressions.
A: Shandong dishes are mainly quick-fried, roasted, stir-fried or deep-fried. Soup is given much emphasis in Shangdong dishes. Thin soup is clear and fresh while creamy soup looks thick and tastes strong. The dishes are mainly clear, fresh and fatty, perfect with Shandong’s own famous beer, Qingdao Beer.
B: That sounds great. Shandong’s most famous dish is the Sweat and Sour Carp, am I right
A: Exactly. A truly authentic Sweet and Sour Carp must come from the Yellow River. It is really a dish you should not miss.
B: What about Guangdong food
导游英语
3.Fill in the blanks with appropriate words and expressions.
A: People in Northern China often say that Guangdong people will eat anything that flies except airplanes, anything that moves on the ground except trains, and anything that moves in the water except boats. This statement is far from the truth, but Guangdong food is easily one of the most diverse and richest cuisines in China. Many vegetables originate from other parts of the world. It doesn’t use much spice, bringing out the natural flavor of the vegetables and meats.
导游英语
3.Fill in the blanks with appropriate words and expressions.
B: What about Jiansu cuisine since we are in Suzhou
A: Jiangsu cuisine, also called Huaiyang cuisine, is popular in the lower reach of the Yangtze River. Aquatics as the main ingredients, it emphasizes the freshness of materials. Its carving techniques are delicate, of which the melon carving technique is especially well known. Cooking techniques consist of stewing, braising, roasting, simmering, etc. The flavor of Huaiyang Cuisine is light, fresh, sweet and with delicate elegance.
B: China is really a kingdom of delicious food. Thank you so much for your introduction.
A: It is my pleasure. Now our dishes are coming. Please enjoy your dinner.
导游英语
Ⅰ Warming up
Listen and match
fruit dish Beijing Roast Duck vegetarian dish child meal
导游英语
Question:
What should you do if the guests have special requirement about the meal
Task 2 Special Meal Arrangement
Task 2 Special Meal Arrangement
Dialogue One Having Meal by Myself
Dialogue Two Requiring Meal with Local Flavor
导游英语
How to guide the guests in the restaurant
How to ask the guests’ opinion about the dishes
导游英语
How to express special meal requirement
I do not want to have meal in the restaurant. I just want to have something simple and plain, like porridge or some light soup.
Some of my guests compliant that all the meals we have had these days seem to be of the same style and are so monotonous. They want to try meals with local flavor.
We want to have some local snacks. Can you arrange that for us
导游英语
How to give answer to the special meal arrangement
No problem. I will arrange the room service for you. What about vegetable porridge It tastes fresh and light. I will ask the waiter to prepare some light side dishes as well.
One more thing, the hotel will make extra charge for the room service. The fee should be covered by yourself.
If you like, we can arrange one night to the snack street. There are a variety of local snacks there. What do you think of it
导游英语
Ⅲ Exercises
Match the following Chinese with the correct English versions.
e (2) a (3) d (4) c (5) h
(6) j (7) f (8) i (9) g (10) b
导游英语
2.Translate the following Chinese into English.
(1)麻辣烫，是川渝地区最有特色，也最能代表“川味”的一种特色小吃。
(2)我们想品尝一下你们当地的风味菜。
(3)番茄鱼是当地的特色菜，鱼肉的香嫩和番茄的酸甜相融合，口感清爽。
(4)龙井虾仁是一道最有杭州特色的杭州名菜。龙井绿茶与西湖虾仁一起制作，嫩鲜里浸透出茶特有的香味。
(5)兰州牛肉拉面有“中华第一面”之美誉。
(6)羊肉泡馍素为西北地区人民所喜爱，外宾来陕也争先品尝，以饱口福。
导游英语
(1) Spicy hot pot is a special snack, most distinctive in Sichuan and Chongqing region, the most representative snack of the Sichuan flavor.
(2) We’d like to have a taste of your local dishes.
(3) Tomato fish is a local specialty. The delicious and tender fish is combined with the sweet and sour tomato, and the taste is fresh.
(4) Stir-fried Shrimps with Longjing Tea Leaves is a famous dish with Hangzhou characteristics. Longjing green tea leaves are fried together with West Lake shrimps, permeated with the unique flavor of green tea.
(5) Lanzhou beef hand-pulled noodles is known as “the first noodle in China”.
(6) Pita Bread Soaked in Lamb Soup is loved by the people in Northwest China, and many foreign guests come to Shaanxi to have a taste of it.
导游英语
3.Fill in the blanks with appropriate words and expressions.
A: Ok, everyone. This is the restaurant we are going to have supper tonight. It is a typical Sichuan restaurant. I hope you will like it.
B: I only know that Sichuan cuisine is hot. Would you tell us something more about it
A: It is my pleasure. Sichuan cuisine is a style of Chinese cuisine originating in Sichuan Province, which is famous/notable for bold flavors, particularly the pungency and spiciness resulting from liberal use of garlic and chili peppers, as well as the unique flavor of the Sichuan peppercorn.
B: Can you introduce some typical dishes in Sichuan cuisine
A: Sure. Typical Sichuan dishes include bean curd with minced pork in chili sauce, diced chicken with peanuts and peppers, shredded pork in Sichuan style, steamed pork wrapped in lotus leaves etc. Most of them are spicy and hot.
导游英语
3.Fill in the blanks with appropriate words and expressions.
B: That is great. I like spicy food. What are we going to eat tonight
A: We are going to taste/have hot pot today. Hot pot is the most famous and favorite dish in Chongqing. It is noted for its peppery and hot flavor, scalding yet fresh and tender. People gather around a small pot filled with flavorful and nutritious soup base. You have a choice of spicy, pure and combo for the soup base. Thin sliced raw meat, fish, various bean curd products and all kinds of vegetables are boiled in the soup base. You then dip them in a little bowl of special sauce. Be careful since the spicy soup base is burning hot.
B: My mouth is almost watering. I couldn’t wait to have a try.
导游英语
Thank you

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