资源简介

(共26张PPT)
Module 1 Meeting the Tourists
Task 1
Meeting Guests at the Airport
Unit Objectives 单元目标
Background Knowledge 背景知识
Listening 听力
目 录
Speaking 口语
Presentation 导入
目 录
Presentation
Presentation
Unit Objectives
1. Understand how to meet foreign guests at the airport and leave them nice impressions;
2. Master the basic words and expressions about greeting;
3. Be familiar with some terms related with baggage claiming.
North America
South America
Europe
Asia
Africa
Australia
Kiribati 基里巴斯
Korea 朝鲜
菲尼克斯群岛
Phoenix Islands
是基里巴斯三大主要岛群之一，位于吉尔伯特群岛以东、莱恩群岛以西。
1930年代时英国一度计划开发此群岛，但未付诸实施。后美国也曾对此岛提出过领土要求，但在基里巴斯独立后即放弃。
菲尼克斯群岛几乎完全无人居住，2005年人口统计发现全群岛的人口仅41人。
高句丽墓葬群
Complex of Koguryo Tombs
The property includes several group and individual tombs - totalling about 30 individual tombs - from the later period of the Koguryo Kingdom, one of the strongest kingdoms in nowadays northeast China and half of the Korean peninsula between the 3rd century BC to 7th century AD. The tombs, many with beautiful wall paintings, are almost the only remains of this culture. Only about 90 out of more than 10,000 Koguryo tombs discovered in China and Korea so far, have wall paintings.
Meeting tourists at the airport is the first important step throughout the whole reception process in tourism.
There is a saying that goes like “Well begun is half done,” emphasizing the importance of the very beginning in service.
Background Information
Arriving in a foreign country, there is nothing warmer than being greeted at the airport by someone who knows your name, speaks your language and welcomes you with a smile.
The procedure of meeting and greeting guests at the airport includes finding the guests, greeting them, counting their number, and checking luggage. Then you lead the guests to the bus.
Background Information
Ensure guest is being attended to without any hassle from the Arrival Hall.
Ensure that paging board is prepared beforehand. Make sure that the guest name is neatly written on the board.
When the guest approaches you, greet the guest: “Welcome to our city” or if you know that the guest is a return guest, say: “Welcome back”.
Background Information
Introduce yourself to the guest. “My name is Joan and I am your local guide from China International Travel Service, Zhejiang Branch.
May I show you to our Airport Lounge for some refreshment while the driver brings the car over ”
Background Information
1. World Expo
世博会
2. capacity
容量
3. efficient
效率高的
4. hub
中心
5. feature
是……的特色，以……为特色
6. a range of
一系列的
7. facilities
设施，设备（常用复数）
Listening-dialogue
8. leisure
休闲
9. convention
会议
10. magnetic levitation train
磁悬浮列车
11. show up
出现
12. streamline
精简……使效率更高
Listening-dialogue
North America
South America
Europe
Asia
Africa
Australia
The Kyrgyz Republic吉尔吉斯斯坦
Lao People's Democratic Republic老挝
苏莱曼—至圣之山
Sulaiman-Too Sacred Mountain
琅勃拉邦镇
Luang Prabang
1. make arrangement for
为…做准备
2. take advantage of
利用
3. enhance
提高，增强
4. scheduled
预定的，排定的
5. flexible
灵活的
6. bulk
大批的，大量的
Listening-Passage
7. package
包办的，包价的
8. transfer
（车船中乘客的）轮渡码头，转换处
Listening-Passage
North America
South America
Europe
Asia
Africa
Australia
Malaysia马来西亚
Malaysia马来西亚
神山公园
姆禄国家公园
马六甲和乔治市，马六甲海峡的历史城市
姆禄国家公园
姆禄国家公园
Gunung Mulu National Park
The 52,864-ha park contains seventeen vegetation zones, exhibiting some 3,500 species of vascular plants. Its palm species are exceptionally rich, with 109 species in twenty genera noted. The park is dominated by Gunung Mulu, a 2,377 m-high sandstone pinnacle. At least 295 km of explored caves provide a spectacular sight and are home to millions of cave swiftlets and bats. The Sarawak Chamber, 600 m by 415 m and 80 m high, is the largest known cave chamber in the world.
1. oriental
东方的
2. fantastic
不可思议的，美妙的
3. top-notch
一流的
4. run into
偶尔碰见
5. hold up
延误
6. clear up
天气晴朗
Speaking
8. jet-lag
时差
9. schedule
日程安排
10. acrobatic show
杂技表演
7. exhausted
疲惫的
Speaking
现代教育技术团队中山大学教育学院现代教育技术系E-Mail：yangyi_jiaoji@Blog: http://q.blog..cn/sysuet/谢谢！

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