资源简介

(共19张PPT)
项目一 导游生活服务
Project Ⅰ
Service Procedure Part
模块一 迎接服务
Module 1
Meeting the Guest
项目目标 AIMS:
1.能掌握团队和散客旅游者的接团以及送团程序
2.能为旅游者提供酒店入住服务并处理相关问题
3.能带领旅游者顺利用餐、购物和进行娱乐活动
模块一 迎接服务
Module 1 Meeting the Guest
好的开始是成功的一半
A good start is the half of the success
The guide will meet the guests at the airport and railway station.
Before doing that he or she should do some preparations, such as
the tour guide certificate, the itinerary (the task sheet), the flag of the travel agency, the sign to meeting the guest, the speaker, money for ticket, meal, lodging, etc. and some personal belongings.
the tour guide certificate
the speaker
1、接站服务 Meeting Guests
PartⅠ
Meeting Guests at the Airport
A local guide from CYTS is at the Shuttle Bus Pick-up Point at the Nanjing Lukou International Airport. When a travel group comes he greets smilingly a lady, the tour leader.
Local guide: Excuse me, but aren’t you Ms. Smith from Australia’s World Trade
Linda Smith: Yes, I’m Linda Smith.
Local guide: Nice to meet you, Ms. Smith. I’m Li Lei, your local guide from China Youth Travel Service.
Linda Smith: Nice to meet you, too.
Local guide: Welcome to Nanjing. Did you have a good trip
Linda Smith: Yes, quite pleasant. It’s very kind of you to come to meet us.
Local guide: My pleasure. Is everyone in the group here
Linda Smith: Yes, a party of thirty.
Local guide: Good. Let’s go to the hotel first. The shuttle bus is just waiting outside.
Linda Smith: That’s fine.
Local guide: This way, please.
PartⅡ
Meeting Guests at the Railway Station
Wang Hui, a local guide from the CTS, goes to the Nanjing Railway Station to pick up Mr. Milton.
W: Wang Hui M: Mr. Milton
W: Excuse me, you are Mr. Milton from the OK Trading Company, aren’t you
M: Yes, David Milton.
W: My name is Wang Hui. I am from CTS. I am here to meet you.
M: How do you do
W: How do you do Welcome to Nanjing.
M: I’ve heard a lot about this city and now I can see it with my own eyes.
W: I hope you’ll enjoy your stay here.
M: I’m sure I will.
W: Is it all your baggage
M: Yes, my things are all in the suitcase.
W: Let me help you with your suitcase, Mr. Milton.
M: No, don’t bother. I can manage. Thank you.
W: Well, we have a limousine over there to take you to the hotel. This way, please.
M: Wonderful. I need a rest.
2、致欢迎辞
Making a Welcome Speech
A Welcome Speech
Good morning, ladies and gentlemen,
You are welcome. We are so happy to have friends like you coming from afar.① Allow me to introduce myself. My name is Li Lei. Li is my surname, so you may call me Xiao Li. I’ll try my best to make your visit smooth. If you have any problems, please don’t hesitate to tell me.
My mobile phone number is 150****0168. I’ll have it switched on for 24 hours. Don’t hesitate to contact me whenever you need to. And this is Mr. Wang, our driver, who has had 20 years of driving experience. We come from the China Youth Travel Service. We are glad to have you here. On behalf of our company and our colleagues, we’d like to extend a warm welcome to you all.
I’ll be your local tour guide during your two-day tour in this city and we’ll be at your service at any time. We’ll do everything possible to make your visit a pleasant experience. If you have any problems or suggestions, please don’t hesitate to let us know.
We have reserved fifteen TWBs (twin-bed room with bath) for you at Nanjing Jinling Hotel. It offers the best services in this city. We shall meet at the hotel lobby at 12:30 for our first visit. Please do remember the plate number of our bus. The number is 12345. Thank you.
We hope you’ll enjoy your stay in this city.
模拟讲解 Have a try
创作一篇欢迎辞，并练习讲解
扩展练习：
2010上海世博会
Talking about the Shanghai Expo 2010

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