资源简介

(共15张PPT)
Unit 1 Reservation
Teaching Plan: 6 Periods
Teaching objectives:
To know the basic knowledge and major characteristics of FO.
To get to know basic knowledge about Reservation
To master English forms and vocabulary commonly used in Reservation
To cultivate main abilities to meet foreign guests and professional competence
教学时数：6学时
教学目标：
掌握有关预订部的基本知识及其主要特点
了解预定服务的基本知识
掌握在预定服务中常用的英语表达形式及词汇
培养主要旅游活动的涉外接待能力和相应的职业素养
Unit 1
Teaching Steps
Step 1: Warming up
Step 2: Dialogues
Step 3 Sample Dialogue
Step 4: Text
Step 5: Translation
Step 6: Writing
Unit 1
Step 1: Warming up
Match the picture and the description, and talk about the pictures with your partner.
double room
suite
single room
TWB/standard room TWB/standard room
Unit 1
Step 3: Sample Dialogue A
Dialog A Make room reservation
Reservationist (R): Good Afternoon. Yellow Dragon hotel. Can I help you
Guest (G): Yes, a group of American scholars will be attending a Tourism Meeting next month in Beijing. I want to reserve 5 double rooms for them.
R: For when, Sir
G: From July 14th to 16th.
R: Just a moment, please. Let me check the reservation list… Yes, we can reserve 5 double rooms for you for those dates.
G: Thank you very much. Is there any discount for group reservation
R: Yes, we have a special rate for group reservation. We’ll give you 30% off.
G: That’s great! I confirm the reservation then. My name is Wang Qiang.
R: All right. Mr. .Wang, 5 double rooms from July 14th to 16th.
G: That’s right. Thank you.
Unit 1
Step 3: Sample Dialogue B
Dialog B Revising a reservation
Reservationist (R): Room Reservation. May I help you
Guest (G): Yes, my name is George Smith. I made a reservation last week. Now I’d like to modify it.
R: One moment, please. Let me have a check…You booked a single room for two nights from February 15th to 16th. How would you like to change it
G: I’d like to change the single room into a family suite and extend my reservation for two more nights till February 18th.
R: Wait a moment, please…Sorry to have kept you waiting. So that’s a family suite for four nights from February 15th to 18th. Is that right
G: Exactly.
R: Now the room rate has changed from 290 yuan to 420 yuan. Could you pay 200 yuan more to guarantee your revised reservation
G:OK.
Unit 1
Step 4: Text
Main points of the text:
The Reservations Department usually becomes their first contact with the hotel.
Requests for reservations are received at the hotel through different means - by telephone, fax, letter, email or by the guest in person. Pubs often have interesting old games that in some way reflect British history.
Hotels generally accept two types of reservations: non-guaranteed and guaranteed. .
All activities of the Reservations Department require its working closely and cooperating with every other department of the hotel. .
Unit 1
Stpe 4 Text
Analysis of the Text:
To achieve its objectives of profitability
achieve vt. 取得, 获得；实现, 达到, 完成；
e.g. They achieved some victories despite these setbacks.
尽管受到这些挫折, 他们还是取得了一些胜利。
profitability n. 获利(状况)，盈利(情况)
e.g. A product manager is responsible for product profitability.
产品经理对产品的盈利状况负责
Unit 1
Analysis of the Text :
Hotels generally accept two types of reservations: non-guaranteed and guaranteed.
guaranteed adj. 有保证的， 有担保的
e.g. He wished his safety guaranteed.
他希自己的安全获得保证。
Unit 1
Analysis of the Text:
Both methods verify the information on the reservation record and the guest's needs. verify vt. 证实, 核实
e.g. All those facts verified his innocence.
这一切事实都证明他是无辜的。
Besides, the Reservations Department must also provide the other departments with a forecast of expected occupancy.
forecast n. 预测，预报
e.g. Now scientists can forecast the weather accurately.
现在科学家们能准确地预报天气。
Unit 1
Exercises I: Answer the following questions
1.What department usually becomes the guests’ first contact with the hotel
2.What is the responsibility of Reservation Department
3.How do the guests make reservation
4.How many types of reservation do hotels general accept What are they
5.Throughout the reservation process, what information about the guest should be gathered
6.Can the Reservation Department finish its job by itself
II Give a summary of Text A with the help of the answers of Exercise 1.
Writing an essay by putting together the answers to the questions in Exercise I, using such joining words like because, and, but and so on.
Put the following sentences into English.
1.前厅部主要是和客人打交道。
2.由于客人们一般都是在入住前先预定，预订部是客人与饭店接触的第一个部门。
3.在预定过程中，客人的信息被记录下来并存储在客人档案里。
4.通过了解客人的付款方式、来访目的和特殊要求等，可以帮助饭店更好的满足客人的需要。
5.预订部的所有工作都是与其他部门紧密相关，互相协调的。
Unit 1
Unit 1
Step 6 Writing
Situation: You are David, working as a tourist guide in the International Youth Travel Agency. You need to make room a reservation for 28 people of twin bed rooms from the nights from December 2nd to 6th in Jinan Sofitel Hotel. Finish the e-mail by the information given.

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