资源简介

(共22张PPT)
Unit 1 Meeting the Tour Group
Activity 1 Meeting Guests at the Airport
Part I Warm-up: Related Strategies
Group Discussion
1. What basic information about the group should the guide collect beforehand
2. What necessary items should the guide bring
3. What is the normal service process of the guide receiving the tour group
① name of the travel agency that organizes the group;
② the liaison’s name and the telephone number;
③ the group code(团号)
Study Tips
travel agency
1. What basic information about the group should the guide collect beforehand
(nationalities, gender性别, occuoations职业, ages, religions信仰, special requests)
① the tour leader and the national guide’s name;
② number of tourists;
③ names of all tour members
The tourists
2. What necessary items should the guide bring
① tour guide certificate;
② the itinerary of the group or local travel
schedule;
③ a tour banner or an identifying signboard.
(旅行社旗帜或醒目的标识)
3. What is the normal service process of the guide receiving the tour group
① arrive 30 minutes prior to the arrival time
and confirm the exact arrival time and place;
② if meeting the group at the airport, contact the
porter and inform him of the luggage area;
③ stand at a highly visible location at the exit, in full view of arriving tourists with a signboard;
④ meet the tour group and check the group code, number
of tourists and name of the national guide(全陪) or tour
leader(领队);
⑤ make sure that all the luggage has been claimed
(认领、领取) and transferred(送往) to the coach.
⑥ show the tour group to the coach and stand by the door
to politely greet tourists and confirm the number of
tourists;
⑦ greet tourists cordially(诚挚地) or deliver a welcoming speech; give a brief introduction to the local customs and location of the hotel; don’t forget to inform overseas tourists of the local time.
Part II Toolbox Situation I
2. The luggage checks: 行李票
2. The luggage checks: 行李票
II Sample Dialogue
1. spot sb. in the crowd:在人群中认出某人
2. Unaccompanied luggage = heck luggage(托运行李)
3. I’m ready to go(我准备好可以走了)
Extensive Oral
Exercises
what materials should the
Local guide prepare before
Meeting the group
How do you confirm the bus before the group’s arrival
1. How do you confirm the bus before the group’s arrival
(a) Contact the bus
company, confirm the bus number, coach style, the driver’s name and the phone number.
(b) Make appointment with the driver about meeting timeand place,
Tell the it inerary and timetable.
2. What materials should the local guide
prepare before meeting the group
Enough brochures and entrance tickets(门票); meal vouchers（餐券） or cash for payment; schedule of the group（团队活动的安排表）and your tour guide license（导游证）; company signs, flag and reception plate（接团板）.
Unit 1 Meeting the Tour Group
Activity 2 Delivering a Welcome Speech
Part I Warm-up: Related Strategies
Group Discussion
What should you do in your speech to live up
to guests’ expectations
1. Your speech should be cordial(热忱的), friendly, sincere(真诚的), rich(丰富的言语), modest(适度的), gentle(温和的), humorous, expressive(富有表现力的), and well-tailored to the tastes of your guests (根据不同的游客对象定制不同的欢迎辞).
What should you do in your speech to live up
to guests’ expectations
2. Always remember to begin a conversation with impersonal subjects(不涉及个人的话题/客观话题).
3. Politics may become a topic in a conversation, but be
aware that tact(手法) should be used when making
comments, especially if you are unfamiliar with the
viewpoints within the group.
4. All taboos(禁忌/宗教禁忌) must be avoided at all times.
Part II Toolbox Situation I
II Sample Dialogue
1. What a great joy it is to have friends from afar
有朋自远方来，不亦乐乎
2. lose track of
失去与……的联系，不能跟上……的进展
Situation II
II Sample Dialogue
1. as an ancient Chinese saying goes…
有一句中国的古话说得好… …
2. on behalf of XXX, I'd like to welcome you all to Guangzhou. 让我代表XXX旅行社，欢迎您来到广州！
导游欢迎词写作的基本要求
“欢迎词”作为一次旅游的开始，它实在是太重
要了，它好比一场戏的“序幕”，一篇乐章的
“序曲”，一部作品的“序言”。中外游人都讲
究“第一印象”，而致欢迎词是给客人留下“第
一印象”的极佳机会，我们应当努力展示自己的
艺术风采，使“良好开端”成为“成功的一半”
规范化的“欢迎词”应包括以下五大要素。
（1）表示欢迎，即代表接待社、组团社向客
人表达欢迎之意。
（2）介绍人员，即介绍自己，介绍参加接待
的领导、司机和所有人员。
（3）预告节目，即介绍一下城市的概况和在
当地将游览的节目。　　
（4）表示态度，即愿意为大家热情服务、努
力工作，确保大家满意。
（5）预祝成功，即希望得到游客支持与合
，努力使游览获得成功，祝大家愉快、健康
欢迎词切忌死板，切忌沉闷，如能风趣、自
然，会缩短与游客的距离，使大家很快成为
朋友，熟悉起来。另外，欢迎词注意汲取一
些谚语、名言，充满文采，会收到很好效果
Extensive Oral Exercises
1. What do you do with your English knowledge and expressions before you meet the group
2. After the group’s arrival, what kind of service does the local guide need to provide
1. What do you do with your English knowledge and expressions before you meet the group
(a) Required to review the important content of my
English guide book for useful English explanations
or translations in accordance with the visiting and
sightseeing program.
(b) In case it’s a professional group, a good study
about the knowledge and vocabularies in English
will be needed.
(c) Prepare some hot topics of conversation, key
news at home and abroad and talking subjects
which might be interested to tourists.
(d) For newly opened or unfamiliar sightseeing spot,
local guide should get to know more about it either
through your colleagues who have been there or
reading materials provided by travel agency.
2. After the group’s arrival, what kind of service does the local guide need to provide
(a) Local meeting and seeing off on time;
(b) Strictly following the schedule, provide good service of guidance and explanations in sightseeing, take good care of the arrangements of food and hotel accommodations, shopping and entertainment.
(c) Take appropriate measures in handling
relationships with various circles and dealing with 、problems aptly.

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