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(共17张PPT)
Unit 3 Touring Famous Scenic Spots
Activity 5 Sightseeing: Mountains
Part I Warm-up: Related Strategies
Group Discussion
How to react to the tourists’ demands
Part I Warm-up: Study tips
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第 3 页
The guide should show his/her respect, sympathy and understanding to the tourists;
1
2
3
Talk about the problem with the tourists, trying to persuade them without hurting their feelings.
The reasonable but impossible to be satisfied demands, the guide should explain in a polite way
Part I Warm-up: Study tips
The unreasonable demands,the guide may refuse them.
If tourists are still not satisfied, the guide should take the complaining tourist to a place have a calm person-to-person talk.
Part II Toolbox: Situation I
II. Sample guide speech
1. China Red Rock Park:
中国红石公园
2. National Nature Reserve:
国家自然保护区
:
3. Danxia Landform:
丹霞地貌
:
3. Danxia Landform:
丹霞地貌
:
4. the naming place:
命名地
Part II Toolbox: Situation II
II. Sample guide speech
1. Guangdong province scenic area
广东省风景名胜区
2. be noted for : 因……闻名
3. Heavenly King‘s Palace : 天王殿
Part II Toolbox: Situation II
4. four immortals: （佛教中的）四大天王护法
5. Dizang Pavilion: 地藏阁
6. Mahavira Palace: 大雄宝殿
7. eighteen Arhats: 十八罗汉
山体景观导游技巧
山是风景的骨架，水是风景的眉目。 我国是多山的国家，习惯上将陆地上海拔高度在500米以上，相对高度在200米以上，具有明显山顶、山坡和山麓组成的隆起高地通称为山。我国广阔的山地面积和绚烂多姿的山地景观，成为我国发展旅游业的自然基础。
山体景观导游技巧
从外观特征讲解其美感
1、形态美：雄、险、秀、幽、旷、奥、奇
2、色彩美：随着季节变换，昼夜更替，阴晴雨
雪，自然风物相映生辉，呈现出丰富奇幻的色彩
3、动态美：流水、飞瀑、飘雾和浮云
山体景观导游技巧
从外观特征讲解其美感
4.听觉美：对风声、雨声、涛声、瀑布声、流泉声、
鸟鸣声等大自然发出的各种自然声响，听之能令人
产生听觉美
5.嗅觉美：植物花卉散发出的各种气味，嗅之能令
人感到嗅觉美
山体景观导游技巧



从地质构造讲解其成因
1、花岗岩山体: (惠州罗浮山)
2、岩溶山水:又称喀斯特地貌 (肇庆鼎湖七星岩)
3、丹霞风光: (韶关丹霞山)
4、砂岩峰林峡谷景观:奇峰林立,造型生动,峡谷纵横,植
被茂密 （湖南张家界）
5、火山地貌景观: (湛江湖光岩)
山体景观导游技巧


从人文因素讲解其内涵
1、历史文化：丰富自然景物美的意蕴
2、宗教文化：升华审美品味
3、现代事件：增强吸引力
Extensive Oral Exercises
1. What measures will a local guide adopt if the tour leader
or national guide would like to make a minor amendment
or to add new sightseeing spot on the schedule
2. On the way for sightseeing, your bus is broken down and can not be fixed within one hour. What can you do about this
Extensive Oral Exercises
1. What measures will a local guide adopt if the tour leader
or national guide would like to make a minor amendment
or to add new sightseeing spot on the schedule
(a) Report it immediately to the related departments of
the company. Try best to make arrangements for the
reasonable and possible items.
Extensive Oral Exercises
(b) Remember to explain clearly to escort and guests
about the items that cost extra payment before hand,
take the money before arrangements.
(c) For some requirements can not be satisfied due to
practical difficulties, the local guide should explain it
clearly with patience.
Extensive Oral Exercises
2. On the way for sightseeing, your bus is broken down and can not be fixed within one hour. What can you do about this
(b) In case it’s too far away from your company, rent
another bus nearby, and let your bus meet you in
another destination if it can be fixed;
(a) Phone the agency to send another bus;
Extensive Oral Exercises
(c) If there is no bus around to be rented, cooperate
well with your national guide to organize some
recreational activities, or to give interesting lectures to
enliven the atmosphere so as to avoid complaints from
guests who could become agitated because of dullness.
Meanwhile you should express your regret and
apology , try hard to gain understandings and
cooperation from your guests.

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