资源简介

(共35张PPT)
Unit 4 Shopping
Activity 1 Buying Souvenir (1)
Part I Warm-up: Related Strategies
Group Discussion
1. When a foreign guest wants the tour guide to buy something for him and have it delivered to his country, what should the guide do
2. How should the guide offer help if a tourist wants to buy a porcelain tea set as a present but hesitates as to which to choose
3. How should the guide help the tourist to select and buy curios
Part I Warm-up: Study tips
1. When a foreign guest wants the tour guide to buy something for him and have it delivered to his country, what should the guide do
(1)The tour guide should first of all try to find an excuse to refuse in a tactful way.
(2) When it is impossible to turn down the request, he should report to his superior and ask for instructions.
Part I Warm-up: Study tips
(3) Next, he should get enough money from the tourist for purchase and delivery. When the delivery is made, he should post the original copies of the consignment bill and the receipt of
purchase to the tourist and keep the duplicates for future reference.
Part I Warm-up: Study tips
2. How should the guide offer help if a tourist wants to buy a
porcelain tea set as a present but hesitates as to which to choose
(1)The tour guide should first of all provide truthful information to the tourist about the types, brands and price
of Chinese porcelain.
(2) Then he should give full assistance to the tourist in
making an appraisal about the quality of the porcelain tea
set.
Part I Warm-up: Study tips
(3) He should give cordial advice to the tourist in making
the selection, but the final decision has to be made by the tourist himself.
Part I Warm-up: Study tips
3. How should the guide help the tourist to select and buy curios
(1)Give suggestions to the tourist that he should purchase from a
state run antique shop.
(2) Remind the tourist to keep the receipt in a safe place and not
to damage the lacquer seal on the item for customs examination.
(3) Warn the tourists in advance not to buy from small Vendors
who display their items on the ground as almost all the items are
fake.
Part II Toolbox: Situation I
II. Sample Dialogue
1. Liwan Plaza: 荔湾广场
2. dispel the heat: 清除暑热
3. the Dream of Red Mansion
红楼梦
Part II Toolbox: Situation I
4. the tea utensils: 茶具
5. Yingde Black Tea: 英德红茶
6. aluminum foil: 铝箔
Part II Toolbox: Situation II
II. Sample Dialogue
1. the capital of porcelain: 瓷都
2. small cups with fitted covers
盖碗
3. Purple clay teapots: 紫砂壶
Part II Toolbox: Situation II
4. egg-shell: 薄胎瓷
5. the superb craftsmanship
一流工艺
Extensive Oral Exercises
1. While in an officially appointed tourist shop, a British guest wants to buy a piece of jade carving which is the only piece left over and has flaws on it. So the guest would like to leave some US dollars behind for the guide to help him to buy a new one when it’s available, and consign it to Britain for shipment. As a
guide, how do you handle this request
Extensive Oral Exercises
(a)Say sorry about it;
(b)Fail to offer an excuse, ask instructions from your leader;
(c)Carefully deal with it: Get enough payment and detailed
address of the guest ,buy it later and consign it for shipment.
Send the receipts of the article, forms of consignment and
the payment for consignment to the guest after you have
copied all these documents for examination
Extensive Oral Exercises
2. The group has been waiting for the guide for quite a while when you arrive at the train station. Guests are very unhappy with you while the group leader complains about your delay. As the guide, how do you handle it
Extensive Oral Exercises
(a) Express your regret and apology for being late immediately;
(b) Tell the truth and express your sincere honesty for better
service in guidance;
(c) Adopt effective measures to work hard on the schedule so as
to gain the understandings of tourists;
(d) In case of need, give tourists appropriate substantial
compensations.
Unit 4 Shopping
Activity 2 Buying Souvenir (2)
Part I Warm-up: Related Strategies
Group Discussion
1. What kinds of information should the tour guide give in describing a local souvenir
2. Describe a souvenir of Guangdong.
Part I Warm-up: Related Strategies
1. What kinds of information should the tour guide give in
describing a local souvenir
You should give information concerning its history, function, feature, story, price and quality.
Part I Warm-up: Study tips
2. Describe a souvenir of Guangdong.
Yue Embroidery
(粤绣)
the Duan Inkstone
(端砚)
Part I Warm-up: Study tips
2. Describe a souvenir of Guangdong.
Chaozhou woodcarving
(潮州木雕)
Chinese palace lantern
(宫灯)
Extensive Oral Exercises
1.During the trip, how tour guide prevents luggage,
Travel documents, money or personal belongings
from getting lost
2. While you take the group for sightseeing in
Guangzhou, an overseas Chinese loses his Chinese
passport and can not find it with all his efforts. As a
local guide, how do help him for a new passport and
a new visa
Extensive Oral Exercises
1. During the trip, how tour guide prevents luggage, travel
documents, money or personal belongings from getting lost
(a) Remind tourists frequently;
(b) Do not keep tourists’ travel documents;
(c) Carefully deal with every luggage collection and delivery;
(d) Every time after tourists get off the bus, remind the driver
of checking the bus and locking up the windows and doors of
the bus.
Extensive Oral Exercises
2. While you take the group for sightseeing in Guangzhou,
an overseas Chinese loses his Chinese passport and can
not find it with all his efforts. As a local guide, how do help
him for a new passport and a new visa
Extensive Oral Exercises
(a) Prepare pictures of the loser;
(b) Get a certificate from the local travel agency;
(c) Loser is required to report it to the provincial public
security department and apply for a new Chinese passport
there;
(d) Go to the US Consulate for a new visa to USA after he
obtains a new passport.
Unit 4 Shopping
Activity 3 Shopping Districts
Part I Warm-up: Related Strategies
Group Discussion
What factors should be taken into consideration when you are
making arrangements for the shopping program
Part I Warm-up: Study tips
(1) Study the tourists’ shopping interests.
(2) Once the needs of the tourists have been clarified, the guide should select a suitable marketplace in compliance with the needs.
(3) Have proper time management during the shopping process.
(4) Provide assistance within his/her capacity during the process.All in all, keep the safety of tourists in mind and be alert all the time!
Part II Toolbox: Situation I
II. Sample guide speech
1. the Qingping Farm Produce Market: 清平农贸市场
2. the Hualin Jade-Ware Street: 华林玉器街
3. the Yuansheng Pottery Antique Street: 源胜陶瓷古玩街
4. the Desheng Garment Accessory Street: 德星服装配料街
Part II Toolbox: Situation II
II. Sample guide speech
1. tea meal: 茶市
2. City of Eating: 吃在广州
3. Xiguan Big House: 西关大屋
Extensive Oral Exercises
1.A Taiwanese discovers that he loses his
travel permit after free sightseeing and
shopping. As a local guide, what can you do
about it
2. Free sightseeing in the evening for the
group is arranged after the group checks into
a hotel in Guangzhou. Many guests of the group
go to the commercial street next to the Pearl River.
Yet it’s reported that two of them have not come back
to the hotel by the next morning. As a national guide,
how do you deal with it
Extensive Oral Exercises
1. A Taiwanese discovers that he loses his travel permit after free sightseeing and shopping. As a local guide, what can you do about it
Get a certificate from the local travel agency. Require the loser to report it at the Entry & Exit Department Of The Public Security Bureau by presenting his personal identification, personal reference and pictures. He can obtain a new travel permit after the prove.
Extensive Oral Exercises
2. Free sightseeing in the evening for the group is arranged after the group checks into a hotel in Guangzhou. Many guests of the group go to the commercial street next to the Pearl River. Yet it’s reported that two of them have not come back to the hotel by the next morning. As a national guide, how do you deal with it
Extensive Oral Exercises
(a) Report it immediately to the travel agency for
instructions or assistance. Related departments
should inform the local police department and
administrative department for transportation to
search the lost tourists along the area, with
provided information about the recognition of
the lost tourists’ character;
Extensive Oral Exercises
(b) Take care of the matters arising from this case.
Remember that tour guide should show your
happiness when the lost tourists are back to the
hotel. Tour guide may inquire about the process
of the matter and put forward kind criticisms if
necessary, so as to let tourists learn a lesson on
it and prevent tourists from getting lost afterwards;
Extensive Oral Exercises
(c) Tourists getting lost resulted in other situations
should be treated as accident of public security or
handled by different ways in accordance to the
actual ircumstance.

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