资源简介

(共20张PPT)
Chapter 5 Human Resources Department人力资源部
Unit 1 Making an Interview Appointment 面试预约
Training Objectives实训目标
After learning this unit, students will be able to:
1. Understand the procedures of making an appointment with a selected candidate.
2. Acquire the skills and tips of how to contact a selected candidate.
3. Learn how to answer the questions from the candidates.
4. Understand what to prepare for the next step of interview.
5. Solve problems that may occur in Human Resources Department.
Working Procedures工作程序
Posting Vacancies → Receiving Applications → Making an Interview Appointment → Conducting the First Interview → Conducting the Second Interview → Offering a Job → Preparing for Boarding

New Words and Expressions
1. application n. 正式申请，书面申请
2. receptionist n. 接待员
3. interview n. 面试
4. therefore adv. 因此，所以
5. convenient adj. 便利的
Useful Sentences
Staff Candidate
Make an Interview Appointment
1. Good morning, My name is Du Lin.
2. May I speak to Mr. Wang Xuejun
3. I would like to know if you are available at 2 p.m tomorrow afternoon. We want to invite you to come for an interview for the position of Receptionist.
4. Welcome. We are very happy you’re here for an interview.
5. Please be seated.
6. Here’s the Application Form. Please take your time to fill in all three pages. 1. Good morning.
2. This is Mr. Wang Xuejun.
3. Sure. I’ll be there.
Section C Practical Tips小贴士
RESUME
PERSONAL INFORMATION
(Name, Birth Date, Sex, Nationality, Address, Email, Telephone Number)
OBJECTIVE
EDUCATION
(Inclube certificates, major, school names, and courses relevant to the career objective.)
ADDITIONAL SKILLS
WORK EXPERIENCE
(Focus on skills that are transferable to the job you are applying for. If on work history, tell about any achievement, clubs or contests where you had leadership roles, winning positions or volunteer work.)
REFERENCES (Available upon request.)
Note (Keep your resume on one page.)
Section E Summary总结
In this unit, we have learned how to set up an interview appointment with a selected candidate. We should review the applicant’s resume first and make a decision if we should invite him/her to come in for an interview. Once we decide that we should meet the candidate to find out more out of him/her, we should prepare for the interview appointment and talk to the candidate to set the time.
Unit 2 Conducting the Interview
进行面试
Training Objectives实训目标
After learning this unit, students will be able to:
1. Learn what need to be done during the first interview.
2. Acquire the skills and tips of how to contact the first interview.
3. Learn how to answer the questions from the candidates contacted.
4. Understand what to prepare for the next step of recruitment.
5. Solve problems that may occur in the interview.
Working Procedures工作程序
Posting Vacancies → Receiving Applications → Making an Interview Appointment → Conducting Interviews → Asking Some Questions → Expressing Appreciation
New Words and Expressions
1. environment n. 环境
2. overtime adv. 加班
3. situation n. 形势，状况
Useful Sentences
Staff
Candidate
Interview
1. I have a few questions, I hope you can answer.
2. I would like to know why you left your previous company.
3. I would like you to explain to me the reason why you want to join our hotel. 1. No problem.
2. I liked my job there, but my schedule was changed and I have classes during that time.
3. This is a wonderful hotel to work for with a good work environment.
Section C Practical Tips小贴士
During an interview, the skill of asking questions is the most important thing because you need to find out a lot of information about the candidate through questions. However, what I want to share with you is a secret that there is one skill more important than asking valid questions, that is, listening skills.
You must pay full attention to what the candidate tells you during the interview. Listen carefully and pay complete attention while you gain detailed information from what he/she shares with you, this can help you to know which candidate is right for the position.
Section E Summary总结
In this unit, we have learned how to conduct the first interview and also to conduct a role play which may help you to improve your skill on how to ask and answer questions properly. Furthermore, it is also important to listen to others and write down important information showing the advantages and weakness of the candidate. This is to help better understand which person is the best choice for the position.
Unit 3 Training培训
Training Objectives实训目标
After learning this unit, students will be able to：
1. Learn how to conduct a training session.
2. Understand what to prepare for a training.
3. Understand how to do a training summary.
4. Understand how to follow up with a training to see the effect.
5. Solve problems that may occur while training.
Working Procedures工作程序
Preparing a Training Program → Conducting a Training Program → Summarizing a Training Program → Following up with the Training Effect → Completing a Training Report

Section B Handling Complaints/Case Discussion 投诉处理/案例讨论
Edward is a newly hired waiter from All Day Dining Restaurant. Before he starts his job in All Day Dining Restaurant, Edward is very eager to know what the hotel and the restaurant look like. He also wants to know who will be his boss and what he needs to do if he wants to ask for leave. There is also a lot of other information he wants to know urgently, such as, where is the Employee Restaurant, where the toilet is, what the shift schedule is and how to take the hotel shuttle bus, etc. He is informed by the Human Resources Department that he should attend a training Orientation. He expects that he will get a lot of information from the training.
Please state the importance of Orientation for new employees.
Section C Practical Tips小贴士
This session is used for conducting practical training. For theory training, the procedures are totally different. Trainers, therefore, should decide what type of training program is needed and decide which training method should be used. Executives, managers, supervisors, and administrative assistants should be trained on how to make training most effective. They will be the backbone to support the hotel in training all the employees with job skills and the knowledge to serve the guests properly.
Section E Summary总结
In this unit, we have learned how to conduct a training program in several steps:
Prepare the training.
Conduct the training.
Summarize the training.
Follow up with the training effect.
Complete the training report.

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