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(共23张PPT)
新编旅游英语教程
A NEW TEXT BOOK OF TOURISM ENGLISH
Unit Eleven
Text A Types of Travel Agencies
Text B Travel Agency Organizations
Supplementary Reading
The World Tourism Organization
Text A Types of Travel Agencies
General
Commercial
Vacation and Leisure
All-Cruise
Specialty
Government.
Text A Types of Travel Agencies
Adventure.
Senior Citizen.
Singles.
Ethnic.
Handicapped.
Text A Types of Travel Agencies
Words and Expressions
category n. 种类，类别，部属
sightseeing n. 观光
rafting n. 筏运
economy n. 经济实惠，节约
diversity n. 多样，不同，千变万化
steady adj. 稳固的，固定的，不变的
staff v. 提供人员，安置职员
Text A Types of Travel Agencies
Words and Expressions
counseling n. 咨询服务
fluctuation n. 波动，起伏
caravan n. 旅行队, 结伴而行的一群游客
cruise n. 海上游览
retail adj. 零售的
metropolitan adj. 大城市的，大都会的
segmentation n. 分割，分割成多个部分
Text A Types of Travel Agencies
Words and Expressions
lucrative adj. 有利的
exotic adj. 外国的，奇异的
escort v. 护卫, 护送, 陪同
exclusively adv. 排外地, 专有地
companion n. 同伴，共事者
quadriplegic n. 四肢瘫痪者
emphysema n. 肺气肿
Text A Types of Travel Agencies
Words and Expressions
muscular dystrophy n. 肌肉萎缩症
multiple sclerosis n. 多发性硬化
dialysis n. 透析
handicapped adj. 残疾的
specifically adv. 明确地，清楚地
Text A Types of Travel Agencies
Notes
Foreign Independent Tours（FIT）海外独立旅游、Domestic Independent Tours（DIT）国内独立旅游和Group Inclusive Tours（GIT）团体包价旅游是旅行社根据市场的需求而开展的项目。
These agencies are like department stores, with a wide variety of products and services to suit a wide variety of customers. 这些旅行社就像百货商店，有琳琅满目的商品和各色各样的服务，来满足各种顾客的不同需求。
Text A Types of Travel Agencies
Notes
Brisk business in one area can offset slow business in another area. 一个地区繁荣的商业可以弥补另一个地区萧条的商业。
General travel agencies usually strive for a customer mix of 60 percent vacation and leisure travelers and 40 percent business travelers. 普通旅行社通常争取这样一个旅游群体：60%的休闲游客和40%的商务游客。
visiting friends and relatives (VFR) 探亲访友
Text A Types of Travel Agencies
Notes
Snake River
Association of Cruise Only Agents航海旅游旅行社协会
Civil Aeronautics Board 民航委员会民用航空局
Chile’s Bio-Bio River：智利的Bio-Bio 河流曾是世界上有名的筏运河流。20世纪90年代在此修建大坝，这条幽静而美丽的河流从此消失在水库下。
Text A Types of Travel Agencies
Notes
Easter Island复活节岛：位于南太平洋波利尼西亚群岛的东面，距智利西海岸3 000多千米，离其他岛屿也较远。这个小岛的面积约120平方千米，首府是安加罗西亚。荷兰航海家雅克布 罗格宾于l 722年4月5日发现了这个小岛，因那天正好是复活节，所以就把它叫做复活节岛。
复活节岛呈三角形，每个角上都有曾经喷发过的火山。复活节岛上最著名的是巨大的石雕像，已发现的约有 1 000尊。专家们推测，这些巨大石雕大概在远古时代就存在了。
Text A Types of Travel Agencies
Notes
adventure travel冒险旅游：冒险旅游迎合越来越多的游客热衷于户外冒险的心理，因此冒险旅游市场已经超越休闲旅游，迅速拓展。冒险旅游名目繁多，既有艰苦的登山、配备仪器的潜水等“硬”活动，又有野外观鸟、海上捕鲸等“软”活动。专家认为冒险旅游正在成为一种趋势，它吸引游客逗留更长的时间。
Text A Types of Travel Agencies
Notes
For travelers who tend to tire easily, there should be no long walks or flights of stairs necessary for viewing attractions. 对于那些容易疲劳的游客，避免安排远距离的步行景点或要攀登台阶的景点。
Other types of travel agencies are willing to adapt travel plans to the needs and abilities of physically handicapped people if they are told specifically what is needed. 还有另外一些旅行社愿意根据残疾者的特殊要求和能力变更旅游计划。
Text B Travel Agency Organizations
Words and Expressions
promote v. 促进，推进
sponsor v. 发起，主办，赞助
engage v. 从事，参加，参与
welfare n. 福利，幸福，健康
currently adv. 现时，当前
comply v. 顺从，答应，遵守
ethics n. 道德，伦理观, 道德标准
Text B Travel Agency Organizations
Words and Expressions
administer v. 管理，执行
seminar n. 讨论会，研讨会
newsletter n. 时事通讯
statistics n. 统计，统计学
Caribbean n. 加勒比海
scale n. 标准，级别，规模
operate v. 管理，经营
Text B Travel Agency Organizations
Words and Expressions
competency n. 资格，能力
certification n. 证明，证明书，合格证
indicate v. 显示，指出
institute n. 协会，学会，学院
recipient n. 接受者
academic adj. 学术的，学院的，理论的
designation n. 名称，称号，头衔
Text B Travel Agency Organizations
NOTES
Society of Travel Agents
美国旅行社/旅游代理商社团
Airlines American Reporting Corporation
美国航空旅行协会
National Tour Association
美国国家旅游协会
Cruise Lines International Association（CLIA）
国际邮轮协会
Text B Travel Agency Organizations
NOTES
Amtrak“美铁”：全国铁路乘客公司
(National Railroad Passenger Corporation)的简称，
是美国专门负责管理全国火车营运的机构。
注意：Amtrak是 American和Track的缩写。
Association of Retail Travel Agents旅游零售代理商协会
International Federation of Travel Agencies
国际旅行社联合会
Universal Federation of Travel Agents Association
环球旅游代理商协会联合会(UFTAA)
Text B Travel Agency Organizations
NOTES
World Association of Travel Agents
世界旅游代理商协会
Certified Travel Counselor
持有证书的旅游顾问
Association of British Travel Agents
英国旅游代理商协会（ABTA）
是英国旅行社的商业性组织，成立于1950。
2005年, 它已拥有6 310个旅行社会员，1 052 个旅游承包商。
When you are dealing with the complaints in letters, you should:
1.accept the complaint politely；
2.express your understanding of the complaints；
3.make a short apology；
4.repeat the complaint；
5.explain how you are going to deal with it；
6.promise to reply as soon as possible.
Practical Writing: Complaints
Useful Expressions
It was most careless of me. I’ll tell the manager about the messy.
I’m afraid I’ve brought you too much trouble. But this is really quite unusual. I’ll contact the airport about your luggage and send for it immediately
Yes. It’s a bit too salty. I’ll ask the waiter to replace it and then bring a better one.
Practical Writing: Complaints
Useful Expressions
We’ve investigated the matter concerning luggage handling. As some of the staff at the airport and hotel were irresponsible in their work, they didn’t render you good service.
This was entirely due to our error. Please accept our sincere apologies for the inconvenience. This type of slip-up will never occur on your future tours.
Practical Writing: Complaints

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