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Chapter Five
At the Restaurant
In this chapter, you will learn:
how to communicate with customers and discuss how to order proper dishes in English;
how to introduce some special dishes in English;
how to introduce some catering culture;
how to describe the schools of Chinese dishes in English.
Part one —— Open Your Toolkit
Situation I —— recommend various dishes
Situation II —— choose a comfortable restaurant
Situation I —— Background Information
When a restaurant host or hostess wants to recommend various dishes to tour guide and customers, the following key points in recommendation are for your references:
Use of technology to reach customers (plus selling)；
Selling according to an expressed need；
Studying and suggesting alternative menu items；
Identifying the target consumers and their psychological needs or wants；
Methods used for advertising
Situation I
O: the Order Taker G: the Guest T: the Tour Guide
O: Good evening. May I help you
T: You sure can. We’d like to try some Chinese dishes.
G: Good evening. Especially your specialties.
O: Of course, sir. We serve several styles of Chinese food, including Beijing style, Cantonese style, and Sichuan style in particular.1 Which style would you like
T: I think we’d like to try some hot food.
O: Sichuan food is strong and hot.2 It is to your taste, I believe.
G: Please recommend some famous dishes for us.
T: The Mapo Tofu is a famous Sichuan specialty and would you like the tofu
Situation I
G: Oh, no, I am afraid that I don’t like the tofu and I prefer some meat and vegetables. Would you recommend us some
O: Ok, our specialties are sliced beef with celery and chili sauce3, diced chicken with garlic sauce4, and braised sea slug in earthen pot5.
G: Bring us the latter two, please.
T: Roasted golden suckling pig6 is always a favorite with our customers. Would you like to try some
G: That sounds good. We’ll have a try.
O: We have very nice assorted vegetables. They can help you to enjoy a balanced diet. Would you like to order some
Situation I
T: Do you have asparagus and bean shoots We like them very much.
O: Yes. We have fresh fried bean shoots7 and sautéed fresh asparagus in oyster sauce8. Both are very good.
G: All right. We’ll take them both.
O: Anything else
T: Would you like some soup, such as clear soup or tomato soup
G: Bring us two clear soups, please.
O: You want them now or after dinner
G: After dinner, please.
Situation I —— Vocabulary
Cantonese a. 广东的
hot food 辣的食物
celery n. 芹菜
chili n. (干)辣椒, 辣椒粉
garlic n. 蒜
assorted a. 各种各样的; 五花八门的
asparagus n. 芦笋；芦笋的茎,龙须菜
bean shoots n. 豆苗
oyster n. 牡蛎
sea slug n. 海参
earthen pot n. 沙堡
Situation I —— Notes
We serve several styles of Chinese food, including Beijing style, Cantonese style, and Sichuan style in particular.
我们供应好几种风味的中国菜，包括北京菜、广东菜。当然四川菜更拿手。
Sichuan food is strong and hot. 四川菜味重而辣。
Sliced beef with celery and chili sauce：家常牛肉
Diced chicken with garlic sauce：鱼香鸡球
Braised sea slug in earthen pot：沙堡海参
Roasted golden suckling pig：明炉烧猪
Fresh fried bean shoots：清炒豆苗
Sautéed fresh asparagus in oyster sauce：蚝油鲜芦笋
Situation II —— Background Information
How to help guests choose a comfortable restaurant So the guide should:
ask for the customer’s opinion
give some detailed information about the restaurants
introduce some special foods and tell the tourist the features of them
Situation II
C: the Guide J、B、R、P: Tourists
C: Dear tourists, several restaurants around here are nice .Which one do you prefer
J: Guide, could you give us some detailed information We can make a decision then.
C: OK, three restaurants around here. One restaurant is of Sichuan style, one is Dongbei restaurant and the other special cook fish.1
B: I prefer Dongbei dishes. It tastes wonderful and Dongbei people are easy-going. Among other things, they provide adequate weight.
C: What about other’s opinions
J: I still suggest eating Sichuan dishes. I heard that it’s very delicious and tastes very hot.
C: Do you have any problems with the hot food 2
Situation II
R: I can’t eat it. It’s too hot. I have got a mouth ulcer recently.
J: We can change others.
C: I put forward a suggestion that we can eat fish. That restaurant promotes Changjiang fresh fish series in this golden autumn.
P: Does it worth eating
C: Yeah, very nice. And it contains much nutrition.
J: Really Talk it in detail.
C: Take the leiocassis longirostris for example. It has high protein and vitamin. And it is a treasurable and famous dish.3
P: It sounds appetitive.
C: There is also shad. It is called “king of the fish” with its nourishing, fatty and fresh, delicate meat and series of vitamin.4
J: How about the price Is it expensive
C: There is a sale promotion in this restaurant. So it’s a bargain for us all.
R: What about the environment I hope it will be quiet and comfortable.
C: Good! Many people visit there from far away because of its name.5
Tourists: Well, so why do we hesitate Let’s go!
Situation II
Situation II —— Vocabulary
style n. 风格
taste v. 品尝
nutrition n. 营养
appetitive adj. 有食欲的
environment n. 环境
Situation II —— Note
1、OK, three restaurants around here. One restaurant is of Sichuan style, one is Dongbei restaurant and the other special cook fish.
好的，这附近有三家餐厅，一家是川菜馆，一家是东北菜馆，还有一家以鱼为特色菜。
2、Do you have any problems with the hot food
你们吃辣的没问题吧？
3、Take the leiocassis longirostris for example. It has high protein and vitamin. And it is a treasurable and famous dish.
例如鱼，它含有较高的蛋白质和多种维生素，为珍贵鱼类，上品名菜。
4、There is also shad. It is called “king of the fish” with its nourishing, fatty and fresh, delicate meat and series of vitamin.
还有鲥鱼，滋补营养，肥嫩清鲜，鱼鳞可食，含多种维生素，有“鱼中之王”的美称。
5、Good! Many people visit there from far away because of its name.
环境相当不错。很多人千里迢迢慕名而去呢。
Part Two — Practice the Following
Listening Practice
Role play
Matching
Practical Reading
Translation
Writing
Listening Practice
Listen to this exercises and choose the right answers:
1、What does the guest want to enjoy
A.some heavy food
B.some fried eggs
C.some light food
2、Which of the following is NOT ordered by the guest
A.The crisp duck
B.A mixed salad
C.A glass of whiskey
3、What is the nutritious food in the guest’s mind
A.The sea food
B.The stewed turtle
C.The stewed sea food
4. Which of the following is true
A.The hot food is to the guest’s taste
B.The guest enjoys the food flavored by chili and garlic
C.The hot food is not to the guest’s taste
5. What does the guest want to order
A.Some fresh fruits
B.some canned fruits
C.some stewed fruits
Role play ——Seating the Guests
Supposing you are a waitress in a restaurant, a dinner comes in, but the restaurant is full, the dinner sees another table near the window that looks fine. But it has been reserved. The waitress suggests the table in the corner and tells the dinner she will bring the menu, and then recommend the dishes to the guest.
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
Roast Duck
Matching —— Match the following famous food with the countries where they are popular
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
Matokee
Matching —— Match the following famous food with the countries where they are popular
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
Sadie
Matching —— Match the following famous food with the countries where they are popular
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
Goose liver
Matching —— Match the following famous food with the countries where they are popular
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
corn tortillas
Matching —— Match the following famous food with the countries where they are popular
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
Sushi
Matching —— Match the following famous food with the countries where they are popular
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
fish & chips
Matching —— Match the following famous food with the countries where they are popular
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
spaghetti
Matching —— Match the following famous food with the countries where they are popular
A. Great Britain
B. China
C. Italy
D. France
E. Japan
F. Malaysia
G. Germany
H. Uganda
I. Mexico
Black Forest Ham
Matching —— Match the following famous food with the countries where they are popular
Practical Reading：Circle Line Tours
Mark each of the following statements with “T” for true or “F” for false according to what you have learned from the practical reading. Correct it if you judge it to be false.
( ) 1. You have already learned that an important part of selling is determining a customer’s need.
( ) 2. The salespeople can just stand at a table and wait for an order.
( ) 3. Unless a food service salesperson is sure of the amount a customer wishes to spend on a meal, he or she should suggest moderately priced menu items only.
( ) 4. It is usually easier to trade down from suggested item that was too expensive than it is to trade a customer up or down from a moderately priced meal.
( ) 5. Food service salespeople find that suggesting according to need is an effective tactic with all types of customers.
Translation
A. Translate the following sentences into English
1. 服务员：您想不想尝尝粉蒸鸡？这是我们今天的特色菜。
顾客：我只想吃香酥鸭。
Waiter: Would you like to try steamed chicken with rice flour. This is today’s specialty.
Guest: No, I only want to enjoy crisp duck.
2. 服务员：先生，您想吃点什么？
顾客：我胃口不好，想吃点清淡的。
Waiter: What would you like to order, sir
Guest: I have a poor appetite. I’d like to take some light food.
Translation
3. 服务员：我们供应新鲜的水果，像西瓜、苹果、香蕉等。
顾客：我想吃菠萝。
Waiter: We have very fresh fruits, such as watermelons, apples, bananas and so on.
Guest: I’d like to try pineapples.
4. 服务员：您尝尝凉粉好吗，先生？
顾客：不，谢谢。我说过我不想吃热汤煮的东西。
服务员：恐怕您误会了，先生。凉粉是凉的，在夏天尤其受欢迎。
Waiter: Would you care for bean-starch noodles, sir
Guest: No, thanks. I told you I don’t feel like anything cooked in hot soup.
Waiter: I am afraid you must be mistaken, sir. Bean-starch noodles are cool and especially popular in summer.
B. Translate the following into Chinese：
Diet is absolutely necessary in the life of mankind, and even in the existence or development. Because of the differences between Chinese and western cultural traditions, the Chinese and western dietary cultures are different in concept, target, pattern, attribution and nature. We study these differences and then find out the points that can be digested, in order to facilitate the communication about cultures between China and the west. Taiwan Professor Zhang Qijun said, “The old saying, 'Eat, drink, man, woman
who wishes greatly'. For such a standard fair, western culture (in particular, modern American culture) can be said to be male and female culture. But the Chinese culture can be said to be a dietary culture. "As the reason of the cultural traditions, the western lives tend to men and women, but because of the narrow gender relations, Chinese people are dumping guidance on life in the restaurants. Thus the diet is rich in culture. Food culture in the west is not developed enough, but this underdevelopment itself is the result of the development of a culture, so it is still significant to study the dietary cultures of Chinese and Western diet. By the analysis of the differences between Chinese and western dietary cultures, we can comprehend the respective cultural traditions of China and the west. And we can also improve and create the culture of China.
Now that a four-star restaurant will open up, the guide takes a couple, Mr. and Mrs. White to visit the restaurant. As a guide, you should give a brief description of some chef’s dishes, such as their cuisines, flavors, prices, ingredients and cooking methods. You should also pay much attention to the taste characteristics, such as salty, fresh, hot, sour, sweet and litchi Chinese taste.
Writing —— A Brief Description of Dishes
Please recommend one kind of famous Chinese cuisine or a dish with the local flavor of your hometown, including its flavor, cooking method, ingredients and other features.
Task:
Part three Know Something about Social Etiquette
The Translation of Chinese Dishes
Main Ingredients+with+ side ingredients
Taste+main ingredients+with+side ingredients
People’s name+main ingredients
Examples:
Stewed Pork Ball in Brown Sauce
红烧狮子头
Steamed Spring Chicken
清蒸童子鸡
Mapo Tofu
麻婆豆腐
Stir-Fried Shredded Beef with Vegetables
三彩牛肉丝
Supplements
Tianjin Ancient Cultural Street
Caigaoqiao (dancing standing on a high stick)
Supplements
Clay Figure Zhang

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