资源简介

(共35张PPT)
Chapter Two
English at Airport
In this chapter, you will learn:
how to identify the international arrival board and understand the airport announcement in English;
how to make signboard for receiving guests (group or individual) at the airport;
how to identify your guests and learn to distinguish the travel group service and individual tourist service;
how to make a welcome speech, briefly introduce the itinerary and the relevant arrangements
Part One —— Open Your Toolkit
Situation I —— Service for Tour Group
Situation II —— Service for FIT
Situation I —— Background Information
Welcome speech
time
luggage
cardboard
Situation I —— Background Information
The normal cycle of the service includes:
arrive at the airport 30 minutes prior to the expected arrival time and confirm the exact landing time and place;
contact the porter and inform him of the luggage area;
stand at a highly visible location at the exit, in full view of arriving tourists with a cardboard;
meet the tour group and check the group code, number of tourists and name of the national guide or tour leader;
make sure that all the luggage has been claimed and collected by porter and transferred to the coach;
lead the tour group to the coach and stand by the door to politely greet tourists and confirm the number of tourists;
greet tourists cordially or deliver a welcome speech; give a brief introduction to the local customs, location of the hotel; don’t forget to inform overseas tourists of the local time
R: Rebecca, a clerk at a travel service
H: Mr. Hoover, the group leader T: a traveler
R: Excuse me. Are you the Tour Group1
H: Yes, we are.
R: Welcome to Beijing. I’m from the China International Travel Service2, Beijing branch. The travel service has sent me here to meet you. Who is the group leader, please3
H: It’s me, Edward Hoover.
R: Nice to meet you, Mr. Hoover. My name is Linfang, you can call me Rebecca. Nice to meet you all, ladies and gentlemen.
T: Nice to meet you, too. It’s very kind of you to meet us here at the airport.
R: My pleasure. During your visit to Beijing, I’ll be your tour guide.
H: That will be great.
R: Do you have any checked luggage to collect
H: Yes, we checked eight traveling bags.
R: Let’s wait here then.
Situation I
(I a short while, the checked luggage were sent to the luggage claim section and the tour group got their checked bags.)
H: We have got back the checked bags now. Shall we leave the airport now
R: Yes. Follow me, please. A CITS shuttle bus is waiting for us.
H: It’s very thoughtful of you to make this arrangement.
R: The bus will first take us to the hotel where CITS has reserved rooms for you. The hotel has a restaurant and a snack bar. We’ve already booked four tables for you at the hotel’s restaurant. After a short rest in your rooms, you can have your lunch at the restaurant. I’ll discuss the itinerary for your Beijing tour after lunch. What do you say to that
H: That’s fine. Thank you.
Situation I
checked luggage （随飞机）托运的行李
luggage claim section 行李领取处
snack bar 快餐部、快餐店
Itinerary n. 旅行计划、旅行路线
Situation I —— Vocabulary
Situation I —— Notes
Are you the Tour Group 你们是旅行团吗？
I’m from the China international Travel Service, Beijing branch. 我是中国国际旅行社北京办事处的。
China international Travel Service：CITS中国国际旅行社
China Youth Travel Service：CYTS中国青年旅行社
China Travel Service：CTS中国旅行社
-- Who is the group leader, please
-- It’s me./That’s me.
-- 请问谁是领队？
-- 是我。
me是第一人称的单数，在口语中可以用作表语。 在正式文体或书面语中，可以用“It’s I.”来表达“是我”。但是，人们往往使用其他一些表达方法来避开语法规范和口语习惯的矛盾。如：I’m the one. 或I’m the person.
Situation II —— Background Information
Dear Mr. Simpson,
Thanks for your last message. I'm glad to hear that you'll travel to Beijing next Saturday. When you come, I'll meet you at the airport.
On that day, I'll wear my red coat and blue trousers with glasses so that you can recognize me, can you remember that
It isn’t the beat season to travel to Beijing in winter, it's very cold now. You must wear more clothes, or you'll get a cold. But Beijing has a long history, and there are many places of interest such as the Summer Palace, Tian'an Men. But the Great Wall is the best place to travel.
See you later then. I wish you a smooth flight to Beijing.
Yours sincerely,
Lingfang
Situation II —— Background Information
In the big cities like Shanghai, Shenzhen, Xi’an etc., private tour assistants1 often work individually. A tour guide can get information of his potential clients through the online media such as http://www./zh and contact the people who need tour guide service in your area. Before meeting your guests at the airport you can email the Foreign Individual Traveler2 to settle the details.
After you meet the guest, usually you should let the guest walk on the right. It is polite for you to open the door for him or her and let them go through the door first. It is offending to call a young lady ‘Madam’, and you should not ask her about her age, salary, and other private matters.
Situation II
R: Rebecca, a private tour assistant S: Mr. Simpson
L: Linda, Mrs. Simpson
R: Excuse me, are you the Simpsons from Britain And you are Mr. Simpson
S: Yes, I’m glad you recognize me.
R: “A man with curly hair and beard” —— Isn’t that how you describe yourself in the fax So it’s very easy to spot you in any crowd3! Let me introduce myself: I’m Lingfang, the tour guide from CYTS, you can call me Rebecca. How do you do
A: How do you do I’m glad to know you. “red coat and blue trousers with glasses” I remember that from your last email. Let me introduce you to my family, this is my wife Linda, she’s been looking forward to the journey for a long time.
R: Nice to meet you Mrs. Simpson, I believe you will have a pleasant trip in Beijing.
Situation II
L: Thank you Rebecca, it’s very nice of you to come to meet us at the airport.
S: And these are my children, Peter and Lily. Peter is 11 years old, and Lily is 9.
R: Hey, glad to see you, guys! How was your flight
S: They were all very excited. They probably didn’t get to much sleep on the plane.
R: Well, we’d better go to the hotel as soon as possible. Do you have any unaccompanied luggage 4
S: No, all the luggage is here. We are green to go5.
R: Let me help you with this luggage, Mrs. Simpson.
L: Thank you, please.
R: The coach is waiting outside to take us to the hotel. I’ve reserved a suite for you at the Beijing Friendship Hotel, one of the 4 star hotels in Beijing.
S: Thank you very much.
Situation II —— Vocabulary
recognize 认识、认出
beard 胡须、络腮胡子
describe 描写、描绘、形容、叙述
spot（口语） 认出、辨认、发现
suite 套房
Situation II ——Notes
private tour assistants 私人旅行助理、私人导游
FIT （foreign individual tourist）境外散客
spot you in any crowd 在人群中发现你
unaccompanied luggage: checked luggage 托运的行李
We are green to go. 我们准备好可以走了。
Part Two — Practice the Following
Listening Practice
Role play
Matching
Reading Practice
Translation
Writing
Listening Practice
Listen to these announcements and conversations at Gatwick Airport near London. Write the missing information onto the Departures Board.
Flight No. Time Destination Information Gate
EasyJet 7723 12:15 Brussels Delayed - listen to announcements —
Ryanair 325 12:25 Dublin Final call 39
Iberian 468 — Barcelona Now boarding 1.___
Alitalia 571 2.___ Roam Final call 12
Air France 3.___ 12:30 Marseille Delayed to 14.30 —
Swissair 4.___ 12:30 Geneva Final call for Passenger Genking 5.___
Lufthansa 3196 6.___ Prague Still boarding 7.___
SAS 8.___ 9.___ Stockholm Go to Airport Information —
Olympic Airways 10.__ 13:45 Athens Now schedule to depart at 15:40 —
Role play
Welcome Speech
time and place
content
greetings to your guests
introductions of the related working staff and yourself
brief introduction of the hotel and tour plan
welcome again or wishes to a pleasant tour for the guests
repeating the important information
Task: Imitate the speech in the video according to the key elements listed above
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Matching —— Choose Symbols of the following Signboards from A-I
channel for disabled
elevator
keep clean
no entrance without permission
no parking
no smoking
Stairs
tea room
Toilet
Practical Reading
Find out the information you need on the Arrival Board at the airport
What’s the date today
When did the flight SK531 arrive
What is the flight number of plane from Beijing
How many flight arrived before schedule
Has the flight IB7452 arrived yet At which terminal shall we meet the guests
Where did the flight BA727 come from
What are the flights that are late
When was the flight from Luxembourg planed to arrive
Translation
A. Translate the following sentences into English
1.我想预订5张9月17日上午北京至昆明的机票。
I’d like to book five airline tickets from Beijing to Kunming on the morning of the Sep. 17th.
2.去三亚的机票已经售罄。
There are no air tickets to Sanya available.
3.您须在起飞前36小时确认您的机位。
You’ll have to reconfirm your reservation 36 hours ahead of the taking-off time.
4.从酒店坐出租车到机场大约1小时20分钟。
It takes about one hour and twenty minutes from the hotel to the airport by taxi.
5.格林先生已经电话预订一辆出租车，明早6点从酒店门口出发到机场。
Mr. Green has reserved a taxi to take him from the hotel to the airport at six o’clock tomorrow morning.
B. Translate the following into Chinese：
Good afternoon, ladies and gentlemen,
Welcome to Beijing! May I introduce my colleagues to you This is Mr. Wang from China International Travel Service. He will travel with you throughout the trip in China. This is Mr. Li our driver. His bus number is 531666. My name is Sun Mei. I am from CTYS. My job is to smooth your way, care for your welfare, try my best to answer you questions and meet your needs during your stay in Beijing. If you have any special interest, please tell your tour leader.
Writing —— a CARDBOARD before meeting your guests.
You should stand at a highly visible location at the exit, in full view of arriving tourists with a cardboard.
double side
the sign of your tour agency.
with the names of the guests (tour leader)
with the group code
Task: Suppose you are a tour guide from China International Tour Service, Beijing. You are meeting the tour group from USA at the Beijing International Airport, the group is coming for the 29th Beijing International Marathon, the group leader’s name is Seth Smith. Make a cardboard before going to the airport.
Part three Know Something about Social Etiquette
Airport Etiquette
Being Security Conscious
Going through Security Check
Airport Etiquette
Being Polite
Baggage Claim
What to do if you Miss your Flight
Supplements
Lijiang Ancient Town
Dayan
Sifang Street

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