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(共23张PPT)
Unit 5
Thank-you Letter Writing
Learning Objectives
know the functions of thank-you letters;
know basic elements & principles of thank-you letter writing;
draft and write a one-page thank-you letter.
Section One General Introduction
It is proper business etiquette to send thank-you letters in a variety of situations such as interview, recommendation, reception, hospitality and business cooperation.
I. Format
Inside Address
Salutation
1. the reason you are writing
2. all relevant facts (Main Body)
3. an expression of appreciation
Signature
II. Tips
The thank-you letter can be written in formal or informal way.
Begin with the facts that need to be appreciated.
Be brief and each sentence should be responsible for one clear function.
Be sincerely.
The inside address can be omitted.
III. Warm-up Exercise
You are Jack Wang, the Sales Manager of your company. Please write a thank-you letter to Henry Smith, the Purchasing Manager of another company to thank for their placing an order.
Points
Your company got a large order from Henry’s company.
Thank him for placing the order.
Hope to keep a long-term business relationship.
Section Two
Samples
United Cook, Inc.
127 Merchant St.
Los Angeles, CA 90021
October 13, 2009
Meg Smiths, Manager of Sales Department ABC, Inc.
567 Industrial Drive Los Angeles, CA 69987
Dear Ms. Smiths,
Thank you for the prompt delivery of the sample of new products. We received it yesterday. It is exactly what our company needs at this moment. I believe it will be very popular on the international market for its powerful engine.
We truly appreciate your quick response to our request and are sending a copy of this letter to your plant manager.
Sincerely yours,
Jim Saman
Technology Control Manager
United Cook, Inc.
Sample 1
Sample 2
Dear Ms. Zhang,
How time flies! As the new year is coming, I’d like to take this opportunity to say how much we appreciate working with you over the past twelve months. We sincerely hope that our pleasant business relationship will continue for a long time.
On behalf of my staff I wish you a Merry Christmas and a Happy New Year.
Yours faithfully,
Susan
Sample 3
Dear Mr. Smith,
I am extremely grateful to you for looking after our client so well when he was here last week. I realize that you gave up a great deal of your spare time to do this, but it has proved of immense value to our corporation. I hope you will accept my sincere gratitude. I shall not forget your help.
Yours sincerely,
Xavier
Sample 4
Dear Mr. Jones,
I want to thank you again for offering me the opportunity to interview for the planning internship position in the Research and Development Department. The projects your organization has on the drawing board are certainly impressive. If offered the internship position, I think I could be a real asset to your team.
I really appreciate the time you spent in interviewing me for the planning internship position.
If you have any other questions that you would like to ask me, do not hesitate to call.
Thanks again!
Alice Lee
Section Three
Situation Writing
Situation 1
As a salesman, you would like to thank your supplier Mr. Hudson for the cooperation of 10 years. Last week he congratulated you for the 12th anniversary of your company. You want to write a thank-you letter to him to express your thankfulness.
Complete the following thank-you letter with the Chinese provided.
Dear Mr. Hudson,
___________________________________________（感谢您过去十年与我们的合作）and your congratulation on the celebration of 12th anniversary of our company.
For the past ten years, we have been doing business smoothly and concluded numerous transactions._________________________
___________________________________________.（作为我们的供应商您为我们公司的发展做出了巨大贡献）. In recent years, our business has been growing with an average annual profit increase of 30 percent. Meanwhile, our sales distribution has been expanded to 56 countries and regions from the original 15.
______________________________________________________________________________（我想借此机会感谢您对我公司的持续支持）. Let’s work together for our even greater success!
Thank you for your cooperation over the past decade
As our supplier, you have greatly contributed to our recent rapid development
I would like to take this opportunity to express my appreciation for your continuous support for us.
Situation 2
You have an interview with Ms. Maggie Smith, who is Manager of Human Resource Department of Stone Computer Company. You want to thank her for the interview.
Complete the following thank-you letter with the Chinese version provided.
Dear Ms. Smith,
______________________________________________________（我想借此机会感谢您面试我）for the position of Designer in Design and Development Department. ____________________________________________（我很高兴见到您，而且我学到了很多）about Stone Computer Company.
I am interested in this position very much because it is my dream to be a designer in this field. And I am confident that my education and working experience have provided me with the qualifications to work effectively with your team. I am especially pleased to know that you use the new programming language, since I completed two courses in it, and I have used it extensively during my internship at Lenovo Company.
________________________________________________________________
________（再次感谢您给我机会参加贵公司的职位面试）. I am excited about the prospect of working with such a dedicated team of professionals. If you request any additional information, please do not hesitate to contact me. _______________
__________________________________________________（感谢您抽出时间考虑我的申请，很期待您的回复）.
Sincerely,
(Signature)
I wanted to take this opportunity to thank you for interviewing me
I enjoyed meeting with you, and I learned a great deal
Once again, thank you for the opportunity to interview for a position with your company.
Thank you for your time and consideration, and I look forward to hearing from you.
Situation 3
Correct wrong words or unnecessary expressions in the following thank-you letters.
Dear Adam Smith,
I’m very glad to write to you because we have know each other for a long time. There is one thing i want to tell you. Yesterday I received a large order from ABC and was told by the Purchasing Manager, Jane Fonda, that you were responsible for the referral.
It is wonderful. I was very pleased to have the new business, Adam, but even more pleased that you thought well enough of me to recommend my company to Jane. That’s the best compliment I can imagine, and to show my appreciation, here is a basket of fruits for you and your employees.
Thank you.
Sincerely,
Tony
Dear Ms. Green,
I appreciate your words of wisdom concern a solution to the problems I have been experiencing lately with a co-worker. I discuss the situation with her and we have come up in a good compromise. We are both much more comfortable in each other’s presence now that the situation has been confronted.
Thank you for listening and for offering such sound advice.
Yours Truly,
Philip
Situation 4
Suppose that you have been interviewed by a company. Now you want to write a thank-you letter to the manager who interviewed you.
Points
Express your appreciation for interviewer’s time and consideration.
Describe your abilities that match the position.
Request reply if it is convenient.
Dear Mr./Mrs. (Last name)
Thank you so much for the opportunity to interview for the writing position. I am still very interested in the job and would be thrilled to join your organization. I appreciate the time you took to speak with me about the work.
My decade of experience interviewing business professionals and writing content for the Internet will assist me in creating the profiles you want featured on your website and in creating just the type of copy you need to promote your services. Because I work quickly and efficiently, I will be able to turn most of the projects we discussed around in one to two days. In addition to the profiles and Web copy describing your services, I can create dazzling press releases and brochures in a timely manner, allowing you to show off your business in a positive light. I'm detail-oriented but I'm also a creative thinker. I work extremely well without supervision (and never miss a deadline!) but I also thrive in a group brainstorming environment.
Thank you again for your time and consideration. Please feel free to contact me at XXX-XXX-XXXX with any questions you may have.
Sincerely,
Your name
Situation 5
You have your store renovated recently and now the store looks very good. After renovation, your sales increased a lot. You want to write a letter to thank the manager who is responsible for the renovation.
Points
Explain the reason you write this letter.
Present the benefits brought by his work.
Tell him that you will help him enlarge the network of business.
Dear Jessica,
Thank you very much for your help during our recent store renovation. Your design experience and organizational skills really made a difference in how quickly we were able to re-open, and the new layout already seems to be increasing sales of some items!
We are planning a similar renovation of our satellite store on the West side, and I would like to contact you for your expertise on that project as well, as the time comes closer.
I have given your name to several executives who inquired about the new look, and I hope that this will help you to grow your business as well.
Thank you again, and I look forward to working with you in the future.
Regards,
Kathy

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