资源简介

道歉信
道歉信通常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。写道歉信的语言要诚挚，解释的理由要真实充分，不要显出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
写作流程:
一封英文道歉信的主要框架：
1：开头：第一段，开门见山，表明写信目的，知悉情况，简单提及原因，诚恳歉意。
2：正文：第二段，具体解释问题发生的原因，尽力消除对方的误会或由此产生的矛盾，最后提出弥补办法 （或解决方案）-- 最重要的部分
3：结尾：第三段，再次表达歉意，请求对方原谅，客气地结语。
如客户情绪处于盛怒，沮丧，还需要在1和2前面穿插平抚情绪的措辞。在邮件开头即表示歉意，不只是表明写信的来意，更是一种诚意的展现。
常用词汇：
apologize to sb.for sth.因为...向某人道歉awfully 非常
behavior 行为
excuse 借口
failure 失败
fault 错误
forgive 原谅
ignorant 无知的
inconsiderateness 不顾及他人
inconvenience 不方便
make an apology 道歉
make up for it 弥补
misunderstanding 误解
negligent 疏忽的
offend 冒犯
overlook 忽略
regret后悔
remedy 补救
remove消除
shoulder the responsibility 承担责任thoughtless 欠考虑的
写作模板:
模板一：

模板二：

Dear Sir/Madam，
I am terribly sorry for 道歉原因.
Now I am writing this letter to show my deep regret.
I do hope you can understand me and excuse me for 请求对方原谅的事由.I will be very grateful if you are kind to listen to my explanation.
Because 解释原因.So I apologize again for 再次道歉.I will make my great effort on 弥补办法.I wonder whether you can forgive me for my unintentional fault!
Sincerely yours,
署名
【优秀范文】
范文一:
Dear Tom,
I'm very sorry that I can't go with you next weekend, which I have promised you. I'm writing to tell you the reason for it.
Just now, my cousin,Li Ming, who went abroad for further education last year, informed me that he would return the next Saturday morning. He asked me to pick him up at the airport with his parents. As you know,we haven't seen each other for about a year，so I'll have to help him in the first place.
I really hope that you can accept my apologies and understand me. I would appreciate it if you allow me to fix another time to show you around some places of interest in Beijing.
Wish you have a good time this weekend!
Yours,
Li Ming
范文二:
Dear Sir/Madam,
I'm Li Hua, an exchange student studying at Windmill College. I am awfully sorry that this morning my bike scratched your car when I was riding to school.
I understand it will certainly put you in a very bad mood. Thus I sincerely apologize for what I did and promise to cover all the relevant costs. Please contact me at 5893671 or lihua@windmillco.org.
Please allow me to apologize again for all the inconvenience that I have caused.
Best regards!
Li Hua
Jan. 30th, 2022
范文三:
Dear Prof. Wang,
First of all, please allow me to express my deep sorry for not being able to keep our appointment. I do know that this is very impolite and must have caused you much trouble.
I do reckon that at present any explanation is pale and futile. However I do not want you to misunderstand me. On my way to your office, an old lady suddenly fainted due to heart attack on the bus. I stopped a taxi and sent her into a nearby hospital. I stayed there until her son came, which spoiled our appointment.
I am aware that our appointment is of importance. I do hope that you would be kind enough to spare your valuable time to meet me.
I am looking forward to hearing from you.
Sincerely yours,
Li Ming
模板句式:
用在开头:
①I'm truly/terribly /awfully sorry that…
I am awfully/terribly sorry for what I have done.
我真的很抱歉/非常抱歉…
②I'm writing to apologize /say sorry for…
我写信是因……表示歉意/说对不起。
③I'd like to make an apology for…
我想因…向你道歉
④I want to express my deepest apology for not being able to…
我想因为我没能……表达我深深的歉意.
⑤I am indeed very sorry for what I said/did, but I had no intention to… 对于我说的话/做的事，我确实感到很抱歉。但我并非故意要……
用在正文:
①The reason why… is that… …的原因是…
The reason why I failed to keep an appointment was that I had something urgent to do.
我未能赴约的原因是我又紧急的事情要做。
②It is mainly because I will… at the appointed time, which is quite out of my expectation.
主要是因为我将在约定的时间....,这完全出乎我的意料。
③I hope that my absence didn’t cause you too much inconvenience/trouble.
我希望我的缺席没有给您带来太多的不便/麻烦。
④Do you mind if we make it some other time？
我们再约个其它的时间你介意吗？
⑤I'd like to invite you to dinner to express my sincere apology.
我想请你吃顿饭来表达我真诚的歉意。
用在结尾:
①I sincerely make an apology again for my carelessness.
再次为我的粗心道歉。
②Please allow me to say sorry to you again.
请允许我再次向你道歉。
③I am awfully sorry for any inconvenience caused. Sincerely hope you can accept my apology.
对于造成的任何不便，我感到非常抱歉。真心希望你能接受我的道歉。
④Please accept my sincere apology for… 关于……请接受我真诚的道歉。 　　
　
⑤Please forgive me for a stupid choice of words. 请原谅我说话欠妥。 　　
⑥I feel awfully sorry about it and want you to know what happened. 为此我感到非常内疚，所以想告诉你实情。 　　　　
⑦I sincerely hope you can understand my situation/think in my position and accept my apologies. 　　
我真心希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。 　
【例题】假定你是李华，与留学生朋友 Bob 约好一起去书店，因故不能赴约。请给他写封邮件，内容包括：
（1）表示歉意；
（2）说明原因；
（3）另约时间。
注意：
（1）词数 100 左右
（2）可以适当增加细节，以使行文连贯。
【范文】
Dear Bob,
I’m sorry to say that I cannot go to the bookstore with you on Friday afternoon. (表达歉意) I have just found that I have to attend an important class meeting that afternoon. (说明原因) I hope the change will not cause you too much trouble.
Shall we go on Saturday morning We can set out early so that we’ll have more time to read and select books. If it’s convenient for you, let’s meet at 8:30 outside the school gate. If not, let me know what time suits you best. I should be available any time after school next week. (补救措施)
Once again, I am sorry for any inconvenience caused. I am looking forward to your reply. (再次致歉)
Yours sincerely
Li Hua
很抱歉，星期五下午我不能和你一起去书店。我刚发现那天下午我必须参加一个重要的班会。我希望这种变化不会给你带来太多麻烦。
我们星期六早上去好吗？我们可以早点出发，这样我们就有更多的时间阅读和挑选书籍。如果你方便的话，我们八点半在学校门口见面。如果没有，请告诉我什么时间最适合你。下周放学后我随时都有空。
我再次对由此带来的不便表示歉意。我期待着你的回复。
【例题】假如你是李华，是一名高三的学生。你和你的好朋友Kate商定好本周末去博物馆，但现在有事去不了了，请给她写一封电子邮件告知相关情况。
内容包括：
1．对取消活动安排表示歉意；
2．解释无法去博物馆的原因；
3．另约时间去博物馆。
注意：
1．词数80左右；
2．可以适当增加细节，以使行文连贯。
【范文】
Dear Kate，
We agreed last week that we would visit the museum this weekend. I am sorry to inform you that the arrangement has to be canceled（取消）.
The reason why I break the appointment is that my parents hope I can visit my grandparents with them this weekend. It’s about half a year since we met them last time.They are getting old，so it is necessary for us to make sure they get good care.
We can go to the museum next weekend if it’s convenient for you. Looking forward to your earliest reply.
Yours，
Li Hua
我们上周约定这个周末参观博物馆。我很抱歉通知你，这项安排不得不取消(取消）.
我爽约的原因是我父母希望我这个周末能和他们一起去看望我的祖父母。我们上次见到他们大约有半年了。他们正在变老，所以我们有必要确保他们得到良好的照顾。
如果你方便的话，下周末我们可以去博物馆。期待您尽早回复。
【例题】假如你是李华，你不小心把Peter借给你的书弄丢了。为表达歉意，请用英语给他写一封邮件，告知此事，并提出弥补的办法。
提示词语：lose，make up（弥补）， buy， send
提示问题：
What happened to the book？
What will you do to make up for it？
Dear Peter，
How are you getting on？I’m writing this email to say sorry
...
Dear Peter，
How are you getting on I'm writing this email to say sorry.
Recently,I planned to return the book that you lent to my.Unfortunately,I won't make it because I lost it by accident.I took several books to the park nearby to read last Saturday morning.After finishing reading,I hurried home without putting the book into my bat.Unexpectedly,when I went back on that afternoon,the book was not where it had been before. I searched and searched but failed to find it.
How I wish I would give it back to you! However,I have no choice but to break the bad news to you. I really hope to make up for your loss and have bought the same book online. I will send the book to you as soon as possible. Hopefully,you will understand my situation and accept my apology.
I'm looking forward to your reply.
　 Yours，
Li Hua

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