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(共18张PPT)
Unit 2 Office Management （II）
涉外秘书英语阅读
Office control
Interpersonal relationship
Matrix
Part C Interpersonal Relationship
Part A Brainstorming
Part B Office Control
Part E Banked Cloze
Part D Reading Strategy
Part A Brainstorming
Directions: Read the following short story and fill in the blank. And then discuss the following questions.
*What can you learn from the following story
*Why did cannibal eat developers
So hereafter please don’t eat
“__________________________________.”
anyone who is working
Part B Office Control
Pre-reading Questions:
1.What does office control include
2.Why is office control important for an organization
It includes the controls for attendance checking, staff leave, office safety and security, office stresses and crisis management and so on.
Office control can ensure that office working standards and procedures are being maintained and any deviations corrected.
The number of the _______ will run to eighty.
A. abundance B. attendance C. importance D. significance
2. They suffered huge losses in the financial _______ .
A. growth B. period C. boom D. crisis
3. I think we should work out a strategy to ___________ this situation.
A. together with B. agree with C. deal with D. study with
4. Let's _________ the figures and see what we have.
A. play B. display C. replay D. cosplay
Task One Choose the best answer
to fill in the blank.
B
B
D
C
5. Orders went out to prepare for the _______ of the city.
A. evacuation B. separation C. determination D. vaccination
6. Lightweight teams cannot exist with occasional communication .They need continuous access to business ________.
A. experience B. experiment C. expertise D. expense
7. Police officers have been closely ___________ the organization's activities.
A. simulating B. monitoring C. maintaining D. communicating
8. An alarm sounds when the temperature reaches a level. You _________ a reward for being so helpful.
A. determine B. deserve C. deceive D. desire
B
A
C
B
1. ( ) An office audit is unnecessary for office control.
2. ( ) Time recorder systems can keep track of accurate employee attendance.
3. ( ) Staff may be absent for a number of reasons without completing a Staff Leave Form giving details for the leave.
4. ( ) Office stresses usually cover three types: job stresses, psychological stresses and technological stresses.
5. ( ) If accidents and emergencies happen, a secretary should report and record immediately.
Task Two Decide whether the
following statements are T or f
T
F
T
F
T
Task Three Translation
1. Office control can ensure that office working standards and procedures are being maintained and any deviations corrected.
2. Staff intending to leave may need to complete a Staff Leave Form giving details for the leave.
3. Office workers have a duty to take reasonable care for the health of themselves and of others.
员工如欲请假，需填写《员工请假单》，并附上请假的详细理由。
办公室管理可以确保办公室工作标准，维护工作程序，及时纠正偏差。
办公室工作人员有义务为自己和他人的健康着想。
These office stresses usually cover three types: job stresses, psychological stresses and technological stresses.
5. Technological stressors include inadequate training; old, poorly maintained equipment or tools; pace of workload; lack of right equipment or tools and unsafe or poorly designed equipment.
技术压力包括：培训不足；工具设备老化或保养不善；工作量过大；缺乏良好的工具设备；工具设备设计不佳，缺乏安全性。
办公室压力通常包括三类：工作压力，心理压力和技术压力。
Part C Interpersonal Relationship
Pre-reading Questions

What are important elements of a secretary’s success
How to deal with relationship between the executive and secretary
Task One Fill in the blanks with the expressions given below.
1.We hope you can ______________ your mistake in public
2.Don't consider the facts in __________ from others
3.He was an author whose works were so little known as to be almost ____________.
4.Negotiations between unions and management are made more difficult by ___________distrust.
5.He has made an important _________ to the company's success
6.I would like to say how much I _______________taking such an unnecessary step.
7.The ____________ manager tossed out my application.
8.We can't take your advice. ___________, thank you for putting it.
9.He never helps me without trying to _________________ me.
10.The two companies consolidated for greater __________.
acknowledge
isolation
confidential
mutual
contribution
disapprove of
executive
Nevertheless
take advantage of
efficiency
1. Relationships that are __________ can make an organization work better.
A. negative and offensive B. careful and cautious
C. positive, co-operative and respectful
D. selective, ambitious and considerate
2. __________ is the core of any good relationship.
A. Cooperation B. Respect C. Trust D. Friendship
3. The word “prejudice” means __________.
A. an attitude of admiration or esteem
B. a greeting or reception
C. a feeling of anger caused by being offended
D. a partiality that prevents objective consideration of an issue or situation
Task Two Choose the best answer according to the text.
D
C
B
4. The text mainly talks about __________.
A. some important elements of a secretary’s success
B. the importance of working with colleagues
C. the importance of getting along with executives
D. the importance of mutual understanding
5. Which of the following qualities is NOT for making an ideal relationship between the executive and secretary
A. The secretary should understand that it may be necessary to stay late if there is an urgent job to do.
B. The secretary may leak the executive’s confidential and private matters since he/she has easier access to confidential information.
C. The secretary should be kept fully informed of everything that the executive is doing so that the secretary can be of most use to the executive.
D. The secretary should set a high standard of conduct and efficiency for the rest of the office staff.
B
A
Part E Banked Cloze
How to Deal with Disagreements and Conflicts
Today’s workplace is rather ______________(1), prompting disagreements that can impede work progress. Too often, people at work take their anxieties and unease out on one another. But conflicts at work need to be resolved so that productivity can flourish. It requires much tact, wisdom and practice of secretaries.
If you can take a positive and ______________(2) approach to the conflict situation, the few guidelines offered below may help you establish or reestablish a work environment that is healthier, happier and more productive for everyone.
H. stressful
C. constructive
Facing up to problems, don’t let problems “fester”
Some of the biggest and most ugly interpersonal problems at work started small and were either deliberately or unconsciously ______________(3). Simple shyness or lack of assertive skills can allow a small interpersonal problem to grow. Address the problem when you are feeling relatively good about your colleague rather than waiting for the last ______________(4), which breaks the camel’s back. Your approach should be calmer, more ______________(5) and more productive.
A. ignored
I. straw
G. rational
Get help if necessary
When dispute or conflict happened, ___________________(6) is not easily to be achieved between the two parties involved. A third party, particularly one who in neutral and not simply taking your side, can help you develop a problem solving strategy, or may play an active ______________(7) role. Always be sure to find appropriate person for assistance solving problems immediately.
J. reconcilement
B. mediator
Talk about yourself and avoid the temptation to bully
“I” statements mean you are taking _________________(8) for your contributions to the problems, and for their solutions. You can use them to avoid the appearance of blaming the other party. Talk about how you feel, what you want, and what you are willing and trying to do. Last but not least, avoid the ______________(9) to bully. When you are angry or frustrated, it is easy to react aggressively, and try to force your colleagues to act as you think they should. Keep it in your mind, appealing to authority figures can only ______________(10) a conflict situation that makes it even worse.
E. inflame
F. responsibility
D. temptation

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