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涉外秘书英语阅读
Unit 7 When are you leaving
for the business travel
Unit 7 When are you leaving for the business travel
Se
Oral Tasks
E
Warming-up Exercises
B
Cloze
C
Listening for Details
D
A
Background Information
A: Background Information
If you work as an administrative assistant, an executive assistant or in some other administrative support role, at some point you’ll likely make travel arrangements for one or more executives. Most corporations have contracts with travel agencies that work with airlines and hotels on the corporations’ behalf or the companies themselves will have in-house travel services. Either way, you’ll set up executive travel through the entity serving the company’s travel needs.
A: Background Information
Travel arrangements can be tricky and frustrating, but if you follow some simple steps and keep some basic information in mind, you can take away those hair-pulling moments and make your business travel an effective one. Planning, research and following a simple plan can reward you with travel arrangements that will result in a near-perfect trip.
B: Warming-up Exercises
Dialogue 1
reserve v. 保留，预定
available a. 有空的，有效的
multi-function n. 多功能
Fill in the blanks with the words you hear in Dialogue 1
A: Beijing Friendship Hotel, Information Desk. 1) _______________
B: Yes. I would like to 2) _______________ for Mr. and Mrs. Smith from Germany.
A: When will they come
B: On October 20th.
A: How long will they stay
B: For five days.
A: Just a moment, please, sir. I have to see whether any room is 3) _______________. Yes, we can provide them with a room from October 20th to 24th.
B: Thank you.
Can I help you
reserve a room
available during that time
A: By the way, may I know their 4) _______________ in case the plane is late
B: Sure. The flight number is CZ808 from Berlin to Beijing.
A: Thank you, sir.
B: Oh, one more thing. According to the program, Mr. Smith will give us a lecture on the 22nd. Could you arrange 5) _____________________________
A: Yes, sir. We have a 6) _____________________________. We can arrange for you on that day.
B: Great. Thank you very much.
A: You’re welcome.
flight number
a conference hall for about 80 people
very nice multi-function hall on the third floor meet our clients
B: Warming-up Exercises
Dialogue 2
airsick a. 晕机的
scales n. 台秤，磅秤
boarding pass a. 登机牌
Listen to dialogue 2 at the check-in counter and fill in the blanks.
1. Seat: _____________________________
2. Pieces of luggage to check:______________
3. Luggage weight: _______________________
4. Luggage allowance: ____________________
5. Excessive luggage charge: ______________
6. Boarding gate: ________________________
7. Boarding time: ________________________
window seat
four pieces
30 kilos
20 kilos
200 dollars
Gate 10
11:00
B: Warming-up Exercises
Dialogue 3
inspection n. 检查
contraband n. 违禁品；走私品
styling mousse n. 护发定型乳剂
combustibles n. (复) 易燃物; 可燃物
aviation n. 航空，航空学
explosives n. 爆炸物
corrosives n. 腐蚀剂
confiscate v. 没收，充公
What does the man ask the woman to put into the basket
__________________________________________________
2. Why does the man stop the woman for inspection
__________________________________________________
3. What kind of metal thing does the woman have on her
__________________________________________________
Her keys, mobile phone and watch.
Because the warning system rang.
She has a small fruit knife in her pocket.
Listen to dialogue 3 at the airport and then answer the following questions.
4. What does she have in her hand luggage that is contraband
__________________________________________________
5. Can she take it on board the airplane Why
__________________________________________________
6. How does the man solve the problem
__________________________________________________
A bottle of styling mousse.
No, she can't, because it belongs to the category of combustibles, which are contraband.
He confiscated the knife and the styling mousse.
C: Cloze
Listen to a passage and then fill in the blanks
with the words you hear in the passage.
Good afternoon, ladies and gentlemen. 1) __________ of China International Airlines Flight 2308 from Shanghai to New York. We wish you 2) __________. The 3) __________ of this flight is 2:30 p.m. and the 4) __________ is 6:30 a.m. local time. The whole journey will be 16 hours, covering about 15,000 kilometers. It’s now 2:20 Beijing time. The plane is going to 5) __________ in 10 minutes.
a pleasant journey
Welcome on board
departure time
arrival time
take off
Would you please 6) __________ and fasten your seatbelts Thank you. Ladies and gentlemen, if you look at the card in your seat pocket, you’ll find where the 7) __________ are. In case of an emergency, 8) __________ will come down from overhead. Let me show you how to put it on. For over-water emergencies, we’ve 9) __________ under your seat. Please take it out and put it on in case of emergency.
emergency exits
extinguish your cigarettes
an oxygen mask
placed a life vest
Would In addition, please 10) __________ your mobile phone and stop using your electronic appliances such as 11) __________ and CD players. Any use of electronic appliances may interfere with the electronic equipment of the plane. For the safety of all passengers, please 12) __________. Thank you.
laptop computers
switch off
observe this rule
D: Listening for details
Part A. How to Make Travel Arrangements
for Your Boss
snag n.阻碍
accomplish v.达到(目的),完成(任务),实现(计划)
accommodate v.容纳；向…提供住处；使适应,顺应
aisle n.过道，通道
preference n.偏爱，优先(权)；偏爱的事物(或人)
shuttle service 班车服务
registration n.登记(证)；挂号
itinerary n.行程表，旅行路线
precaution n.预防，防备，警惕
Exercise 1. Tick(√) the instructions that mentioned in the passage.
□ 1.Find out what kind of transportation she prefers.
□ 2. Book a ticket when everything is settled.
□ 3. Use the frequent flyer number while booking a flight.
□ 4. There is no need to ask your boss if you know his or her preference.
□ 5.Buy some food if your boss needs a quick meal during the trip.
□ 6.Print out maps if your boss plans to drive.
□ 7. List the restaurants or coffee shops nearby the hotel.
□ 8. Confirm all reservations the day before the trip.
√
√
√
√
√
1. What does the speaker mean by the expression “hit some snags”
__________________________________________________
2. Before you buy the flight ticket, what should you do
__________________________________________________
3. What should you inform the hotel clerk if you have selected a hotel
__________________________________________________
It means to run into some unexpected problems.
Print out the flight or trip you have selected and ask for his approval.
Inform the hotel clerk of your boss’ expected check-in time and check-out times.
Exercise 2. Listen to the interview again and then answer the following questions.
4. What should you do if your boss plans to drive
__________________________________________________
5. How to make a travel itinerary
__________________________________________________
Print out maps and driving directions.
Type the details of the departure day, including flight numbers, airport names and times.
D: Listening for details
Part B. Passage listening 1
1. jet lag 飞行时差反应
2. nuisance n.令人讨厌的人(东西或行为等)
3. digestive a. 消化的，易消化的
4. internal a. 内的，内部的
5. adjustment n. 调整
Listen to the passage and choose the best answer from the four choices.
1. What is the problem a person suffers from when traveling between time zones
A. Adjusting his biological clock.
B. Knowing the direction of a jet
C. Realizing the time difference during flight
D. Getting used to the weather of a new place
2. For how many percent of people, it is a real problem
A. 49 B. 54 C. 45 D. 55
3. How many hours does one need to get over his jet lag problem if he travels across three zones
A. 24 B. 36 C. 48 D. 72
a
d
c
4. What’s the main purpose of the passage
A. To explain the cause of jet lag problems.
B. To teach us how to avoid jet lag problems.
C. To explain the differences between time zones.
D. To show the ways to arrange time properly.
5. According to the passage, which journey causes fewer problems
A. A west-to-east journey
B. An east-to-west journey
C. A north-to-south journey
D. A south-to-north journey
b
a
D: Listening for details
Part B. Passage listening 2
executive a. 行政的
routine n. 例行公事
vehicle n. 交通工具，车辆
desired a. 要求的，想要的
confirmation n. 证实
itinerary n. 行程表
clarify v. 澄清，阐明
identical a. 同样的，相等的
Exercise 1. Tick(√) the information points that mentioned in the passage.
□Hotel preference
□Dress preference
□Transportation preference
□Travel agent preference
□Date and time of departure desired
□Type of restaurant desired
□Class of accommodations desired
□Any special needs
□Flight number
□Bank account
√
√
√
√
√
√
What information should the secretary give the hotel or travel agent when making a hotel reservation
__________________________________________________
2. When speaking directly to someone at the hotel, what should the secretary get
__________________________________________________
The name of the person for whom the reservation is to be made, the time of arrival and departure, the type of accommodations desired and the checkout time.
The person’s name and the reservation number; the confirmations of the hotel reservation in writing or by wire.
Exercise 2. Listen to the passage again and then answer the following questions.
3. When make airline reservation, why is it important to get the name of the person involved
__________________________________________________
4. What should the secretary do when some guests visit the company
__________________________________________________
5. What is the main idea of this passage
__________________________________________________
Because the person can be called again to clarify any part of the itinerary connected.
They must make hotel reservation and book airline tickets for the guests.
How to make hotel and airline reservations.
Exercise 2. Listen to the interview again and then answer the following questions.
E: Oral Tasks
Section A. Pair Work
Task one: You are Mr. /Miss Wang. Your partner is a receptionist of China International Airlines. You are going to book an open return ticket to New York for next Monday on Flight 308. But this flight has booked up. What can you say Try to make up a conversation, then communicate the ideas and change roles with your partner.
E: Oral Tasks
Section A. Pair Work
Task two: Work in pairs to match the opening small talk questions with their responses. Then practice with your partner.
Questions:
1. Good evening! China Hotel! Can I help you
2. What price would you like to pay per night, sir
3. Mr. Hamilton, how long do you intend to stay
4. May I have your ID card And how are you paying the bill
5. I wonder if it’s possible to reserve a small conference room in your hotel for the 20th
6. I wonder how long does the laundry service take
7. Is there a fitness room in the hotel
8. Can I use them free
9. Here is the key, sir. This way, please.
Task Two
Responses:
A. Yes, here you are! I’ll pay by credit card.
B. Yes, we have a conference room which holds about 15 people.
C. I think I’d better have a moderately priced room.
D. Yes, and a swimming pool, sauna and tennis courts.
E. Good evening! I’d like to book a double room with a bath.
F. Yes, it’s included in the price.
G. All right, thank you very much!
H. I’ll stay here for three nights from May 14th to 16th.
I. Laundry is collected at nine in the morning and will be returned on the afternoon of the same day. It takes about 8 hours.
Task Two
1. __________
2. __________
3. __________
4. __________
5. __________
Task Two
e
6. __________
7. __________
8. __________
9. __________
c
h
a
b
i
d
f
g
E: Oral Tasks
Section B. Group Work
Task one: Work in groups of four to make a presentation on How to Prepare a Business Trip. You may follow the steps given as reference.
Step 1: Set goals.
Step 2: Set up appointments.
Step 3: Send information ahead.
Step 4: Pack essential items.
Step 5: Update contacts.
E: Oral Tasks
Section B. Group Work
Task two: Whether this will be your first or your thousandth business trip, you should be conscious of conduct that is considered proper during your absence from the office. As a representative of your company, you need to know how to behave appropriately on a business trip. Discuss with you partners and make a presentation on How to Behave Appropriately on a Business Trip according to the following instructions. Pay attention to the tips and warnings.
Task Two
Instructions
□ Pack all essential items in a carry-on bag to avoid being ill-prepared for business if the airline loses your luggage.
□ Dress professionally during the entire trip.
□ Be prepared and be on time.
□ Use proper business language.
□ Brush up on table manners and the basics of business etiquette before you go.
□ Save all receipts from your trip so you can easily determine your expenses when you return.
□ Conduct yourself with grace and decorum at all times.
Task Two
Tips
☆ Ask if you can smoke before lighting up.
☆ Use a personal phone card to make long-distance phone calls while you are away.
☆ Before you leave, make sure to buy a guidebook or consult someone who has recently traveled to your intended destination to learn about the culture and customs.
☆ Find someone to take the desk for bathroom breaks, meetings, holidays, lunches, etc. This way you avoid having angry people waiting for you when you return.
Task Two
Warnings
◇ Avoid planning leisure-time activities during your trip if they will detract from the amount of business you are able to conduct.
◇ Stay away from pornography, alcohol and anything potentially inappropriate during your trip.
◇ Keep in mind that your time is not your own on a business trip.
Thank You!

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