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(共29张PPT)
涉外秘书英语听说
Unit 5 Congratulations
on Your Promotion
Unit 5 Congratulations on Your Promotion
Se
Oral Tasks
E
Warming-up Exercises
B
Cloze
C
Listening for Details
D
A
Background Information
A: Background Information
The secretary has some administrative duties and some opportunities to work directly with employers in company management. It is important for secretaries, especially administrative assistants, to be knowledgeable about management. Many secretaries assume supervisory duties over other office employees. They are not only responsible for choosing people with skills but also developing them into productive employees. In a word, an administrative secretary has the responsibility of recruiting, orienting, and training new employees.
B: Warming-up Exercises
Dialogue 1
workload: n. 工作
replacement: n. 代替者
get stuck with: 忙于；陷于
Fill in the blanks with the words you hear in Dialogue 1
A: Jason gave 1)_______ last week. We’ll need to fill his position.
B: Oh no! My 2)______ will double! How much notice did he give
A: He gave two weeks. That gives us time to hire and train a 3)________.
B: More work!
A: No one will get stuck with more work if we quickly find a replacement! Now help me 4)_________ the requirements for a job ad.
B: OK. “Able to 5)______ lunch, work 6)_______, meet impossible 7)__________…”
notice
workload
replacement
outline
skip
overtime
deadlines
A: No one will 8)__________ to that ad. Anyway, we’ll require a four-year degree, preferable in marketing…
B: Any experience!
A: We’ll require two years experience. What else would you suggest
B: The person needs to be 9)________, very 10)________, and able to work 11)____________.
A: Right. You don’t want to have to hold his or her hand all the time.
B: Exactly, that just means more work for me!
A: It won’t be! Now, go and type up a job ad for me.
B: Ah-ha! Extra work already!
respond
outgoing
organized
independently
Dialogue 2
recruit: vt. 招募
be in one’s shoes: 处在某人的位置
shorthand: n. 速记
superior：n. 上级；上司
Fill in the blanks with the sentences you hear in Dialogue 2
Recruiting New Staff
A: Well, I think you probably have a fair idea 1)__________________________.
B: Yes, it was very clearly explained in the advertisement for applications.
A: Good. Perhaps you would tell me what sort of qualities you’d look for in your secretary 2)__________________________________________
B: Well, to start with, I’d say she needs to be pretty hard-working.
A: Yes, as a matter of fact, I’m new to this job myself, but 3)_____________________________________________________.
B: I’ve leant that the secretary of an export manager 4)___________________________________________________.
A: Quite right. By the way, do you like travelling
B: Oh, yes, especially abroad. And I speak French and German fairly fluently.
what sort of job you’ve applied for.
if you were in my shoes
so far I certainly haven’t had too much time on my hands.
has to be able to do a lot of things on her own initiative.
A: Excellent. Now I see from the report that 5)_______________________________________________________, and very well indeed in the intelligence test. I suppose you’d be able to handle report writing, summaries, keeping minutes at meetings and so on
B: Yes, I’ve had to do quite a lot of that kind of work, and I seem to have a better memory than average.
A:That sounds fine. By the way, 6)__________________________________________________________ We’re a bit short of space here as you can see.
B: From the secretary’s point of view I think it’s much better. 7)___________________________________________________________
_________________________________________________________.
A: Yes, I rather agree. Well, thank you very much, Miss Lu. And you’ll be hearing from us in the next few days.
B: Thank you, and 8)__________________________________________________.
you did reasonably well in the shorthand and typing test
How do you feel about sharing an office room with your boss
There’s not much chance of her superior forgetting to let
her know about important matters.
I certainly hope the answer will be favorable.
Dialogue 3
promotion: n. 升职
sentimental：a. 感情用事的；易伤感的
candidate: n. 候选人
know the ropes: 掌握诀窍；知道内情
dynamic: n. 充满活力的；精力充沛的
Fill in the form with the information you hear in dialogue 3
Committee member John Jeffrys Rita Hayden
Susan Palmer
Joan ________ years With the firm Follower not_______
Too _______
Peter _______________ Too _______
______and ______
Clive No experience of _______________ Not ready____ ___________
A lot of _________
20
leader
great personnel
management
cautious
Great loyalty
inexperienced
solid
reliable
Managing a team
for the
responsibility
experience
C: Cloze
As a secretary, you should know the three distinct parts of the interview process:
Preparation before the interview
Be aware 1)______________________________________________
2)________________________________________________
and then put it in newspapers and on your company’s website.
3)____________________________________________________
the persons qualified for your interview when applications come.
4)____________________________________________________ and invite several qualified persons to run and sit in the interview.
5)___________________________________________________
6)______________________________________________________
what kind of person your boss wants to hire.
Write job offer advertisement based on the requirements of your company
Examine job-application materials and help sort out
Decide on the date and venue of the interview
Discuss with interviewers about the content of evaluation on applicants.
Inform the candidates to come to an interview after screening the
qualifications.
The interview itself
7)____________________________________________________ and regard the interview as both a selling and a matching process.
8)___________________________________
9)______________________________________
10)________________________________________
11)_________________________________________ with interviewee himself together, examine the interviewee fully.
12)__________________________________________
13)______________________________________________
Treat all the interviewees equally
.
Pay attention to interview etiquettes..
Tell interviewees about the recruitment requirements before asking questions..
Look at the interviewees and listen carefully when asking questions..
Associate the impression from the application materials
Pay attention to the length of time in the interview.
Be always friendly and optimistic to interviewees at the end of the interview.
.
Follow-up after the interview
After the interview, 14)____________________________________
15)__________________________________________
16)__________________________________________
for the position in the notification.
17)________________________________________ and express best wishes in the notification.
evaluate interviewees and make a decision to hire or refuse..
Write letters or send emails to interviewees.
Tell interviewees the date of registration, job duties and the salary
Set the deadline for interviewees to accept or refuse the position
D: Listening for Details
Part I. Company Reorganization
feedback: n. 反馈
large-scale: a. 大规模的
compensation: n. 补偿；赔偿
drug test: 药检
modify: vt. 改进；改善
Listen to the dialogue and then answer the questions.
1. What is the basic aim of this reorganization according to the dialogue
2. What is the policy for those qualified staff holding the positions that will be cut
3. What is the policy for those who decide to quit.
The basic aim is the impact will be minimal, since they’re not planning large-scale firings or lay-offs.
Qualified staff holding positions that are being cut will be offered retraining for new positions. If they accept, they have the job.
They have a very fair compensation package for those who decide to quit. Some people can take advantage of our early retirement package.
What is their worry about this reorganization
What is the benefits this reorganization will bring to the company
They worry they will lose people because of the new drug testing regulation.
This reorganization and the new company policies will make the company leaner and meaner.
Part II. Passage Listening
Passage 1
seal the deal: 成交
issue the invitation: 发出邀请
gracious a. 和善的；有好的
reschedule: vt. 重新安排
grab: vt. 抓；抢
quibble: vt. (对小差别）争论
bashful: a. 害羞的；难为情的
boisterous: a. (指人或行为）喧闹的
Listen to the passage and choose the answer
1. This passage is mainly about_____
A. The importance of business meals.
B. The selection of a good restaurant.
C. Seating arrangement
D. Basic rules to make business meals pleasurable and profitable.
2. Which statement is not true according to the passage
A. Successful business meals are often well planned in advance.
B. Proper seating arrangement can help make business meals pleasurable.
C. If you attend to every detail in advance, things cannot go wrong.
D. Hosts should try their best not to lost control in front of the guests.
3. Restaurants suitable for business meals are____
A. The ones you know well.
B. The ones where you are known.
C. The latest hot spots.
D. Both A and B
A
D
D
4. Which of the following is not proper in seating arrangement
A. Work out the seating before your guests arrive.
B. Make sure the guests have the best seats.
C. Make your guests face the kitchen.
D. If you have one client, sit next to each other.
5. Which of the following should be avoided for a business meal host
A. Changing the date at will.
B. Quibbling with the restaurant over the bill.
C. Complaining about the food and service of the restaurant in front of the guest.
D. All of the above.
6. Which of the following is not correct about bill payment
A. It’s best if the guests pay the bill.
B. It’s best if the bill doesn’t come to the table.
C. If the restaurant won’t accept advance payment, make sure you grab the bill first.
D. Make arrangements with the restaurant to pay the bill prior to the dinner, if possible.
B
D
C
Passage 2
Listen to the passage and tell if the statements are true or false
( ) 1. Before you begin to write up a job ad, you have to know clearly the requirements of the job vacancy.
( ) 2. As a recruiting clerk, you have to examine the amount of skills or knowledge of the candidate carefully.
( ) 3. A person’s personality is not as important as experience or qualifications.
( ) 4. If you are looking for someone who deals with your largest clients, an aggressive person is a good choice.
T
T
F
F
E: Oral Tasks
Section A : Pair Work
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task two: In our daily life, we often go to parties, conferences or celebrations of certain events where we are likely to meet new people. What should we say to them if we want to get to know them How can we say it politely And what should we say in response if we are approached by a stranger at a social gathering Make up a dialogue with your partner under the situation: You and Lucy Chen, working in the HR department meet each other at the annual dinner of your company and you two get to know each other.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Section B : Group Work
Task One: To claim competence at work, a secretary should be able to select the most appropriate type and means of communication to use, highly efficient in the use of telephone, fax and e-mail at workplace, plan and prepare a wide range of business documentation, use written communication skills and skills in the use of technology to produce accurate, well-constructed documents which create and maintain the image the organization wishes to convey. Have a group discussion on what may be the criteria for a secretary’s management of business.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task Two: Good telephone manners is regarded as one of the chief requirements for office staff, therefore, it is obvious that it is highly rated among a secretary’s qualification. On the phone, the secretary relies solely on his /her speaking skills. The customer’s perception of the secretary and his /her company is determined entirely by his/her voice and choice of words. Have a group discussion on the tips for a secretary to get the most out of telephone calls.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Thank You!

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