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(共34张PPT)
涉外秘书英语听说
Unit 1 You are Welcome
Unit 1 You are Welcome
Se
Oral Tasks
E
Warming-up Exercises
B
Cloze
C
Listening for Details
D
A
Background Information
A: Background Information
A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.
B: Warming-up Exercises
Dialogue 1
recognize v. 认出，识别出
Fill in the blanks with the words you hear in Dialogue 1
A: Ms. Zhang ( secretary) B: Sales Manager C. Joe Martin ( customer )
A: Sir, you called me
B: Yes, Would you go to the airport and 1) _______________ Mr. Martin
A: Yes, with pleasure. When will he arrive
B: He is arriving at 2)________________________, but I think you should go there a bit earlier and make sure 3)_____________________.
A: Of course. I will carry a piece of paper with me. 4)____________________________________________________.
B: Nice thoughts!
A: And shall I use the office car or taxi to drive him here
B: Use the office car.
meet our clients
8:20 tomorrow morning
you won’t miss him
On it, I will write his name so that he can recognize me.
( At the airport )
A: Excuse me. But are you Mr. Martin from England
C: Yes. I am Joe Martin. You must be Zhang Yao from Beijing ABC Business company.
A: Yes. Nice to meet you, Mr. Martine.
C: Nice to meet you too, Ms. Zhang.
A: 5)_____________________________.
C: No, thanks. I can manage it.
A: Did you have a good flight, Mr. Martin
C: Wonderful! 6)________________________. But how long will 7)____________________________
A: Abut 45 minutes’ ride. Our car is waiting over there. Let’s go.
Let me help you with your luggage
nice food and good service
it take us to get to the hotel
Dialogue 2
appointment n. 约定，约会
available a. 可与之交谈的
scheduled a. 排定的，预定的
Listen to dialogue 2 and then check the following statements and write T for true and F for false.
1. Mr. John Morris have an appointment with Ms. Xu. ( )
2. The receptionist doesn’t know the purpose of Mr. Morris’ visit. ( )
3. Ms. Xu is attending a conference outside the company. ( )
4. The receptionist reports the visit to Ms. Xu. ( )
5. The receptionist makes an appointment for Mr. Morris to meet Ms. Xu. ( )
6. Mr. Morris will visit Ms. Xu next week. ( )
F
T
F
T
T
F
Dialogue 3
estimate vt. 评估，评价
estimator n. 评价师，评估员
refer v. 委托
claim v. 要求，索取
simplify v. 简化
Listen to dialogue 3 and then answer the following questions.
1. What does the customer do
2. Who referred him to come here
3. Is the customer free today
4. How does the receptionist help the customer
He is there for an estimate.
She writes down some information and arranges an estimator to take him.
His insurance company PICC.
.
No, he isn’t. He has to take time away from work.
.
.
C: Cloze
In 1870 Sir Isaac Pitman founded a school where students could 1)__________ as shorthand writers to "professional and commercial men." 2)___________, this school was only for male students.
In the 1880s, 3)________________________, more women began to enter the field, and since World War I, the role of secretary has been primarily 4)_______________. By the 1930s, fewer men were entering the field of secretaries.
qualify
Originally
with the invention of the typewriter
associated with women
In an effort to 5)________________professionalism amongst United States secretaries, the National Secretaries Association was created in 1942. Today, this organization is known as the International Association of Administrative Professionals (IAAP) The organization developed 6)_____________________________________called the Certified Professional Secretaries Examination (CPS). It was first administered in 1951.
promote
the first standardized test for office workers
In 1952, Mary Barrett, president of the National Secretaries Association, C. King Woodbridge, president of Dictaphone Corporation, and American businessman Harry F. Klemfuss created a special Secretary's Day holiday, 7)__________________________________. The holiday caught on, and 8)____________________ is now celebrated in offices all over the world. It has been renamed "Administrative Professional's Week" to
9)___________________________________________and to avoid embarrassment to those who believe that "secretary" refers only to women or to unskilled workers.
to recognize the hard work of the staff in the office
to highlight the increased responsibility of today's secretary and other administrative workers
during the fourth week of April
D: Listening for Details
Part I An interview
His First Rule of Business: Don’t Hope
preach v. 说教，劝诫
rely on 依靠
dedicated a. 专注的，献身的
entrepreneur n. 企业家，主办人
humiliate v. 羞辱，使丢脸
spreadsheet n. 电子数据表
inferior a. 低等的，劣等的，次的
immature a. 不成熟的
Listen to the interview and put the following events in the order that Mr. Lerer’s experienced eexperienced.
□ 1.When my best wasn’t good enough, I was told I was very stupid.
□ 2.I didn’t have confidence in what I was doing.
□ 3.I want to create a better situation for myself.
□ 4. I was young and immature and just got out of college.
□ 5.I was publicly humiliated by the manager.
□ 6.I don’t want to be in a situation like this again.
□ 7.I really try to do that.
□ 8.I think we succeed more than we fail on a person-by-person basis.
4
2
1
5
6
3
7
8
Listen to the interview again and answer the questions
1. What does Ben Lerer mean by the expression “don’t hope”
2. When does a person usually feel regretted according to Mr. Ben Lerer
3. When was the expression “don’t hope” first used by Mr. Ben Lerer
4. Why did he decide to leave his previous job
5. How did he feel when he was mistreated by a manager
When he didn’t do everything he could do.
It means that one cannot wait for somebody to do something for him.
It was first used five years ago when someone asked him to give a piece of advice to an entrepreneur.
Because he felt mistreated by the manger,
He felt inferior and stupid.
Part II. Passage Listening
Passage 1
optical fiber 光纤
in lieu of 代替
private branch exchange(PBX) 专用分组交换机
customize v. 定制，定做
virtual a. 实际的，实质的
utilize v. 利用，使用
mount v. 配有，安装
eliminate v. 减少
office automation 办公自动化
adept a. 巧妙的，擅长于……的 n. 专家，能手
courtesy n. 有礼貌的举止；谦恭有礼
attendant n. 服务人员
Listen to the passage and choose the answer.
1. The live remote receptionist can do the following except ________.
A. flexible call routing B. order taking
C. conference holding D. customized greetings
2. New types of virtual Video Receptionist systems allows for live, in-house or remote locations to _________.
A. manage office lobby areas from remote locations
B. call back phones
C. meet walk-in visitors
D. track visitors
C
A
3. The video receptionist can manage _______ office lobby areas.
A. one B. many C. the whole building D. none
4. The video receptionist is located _____________.
A. at the gate of a building B. at home
C. far away from the office D. in a central location
5. A skillful receptionist ______________ in the business world.
A. has been replaced by new technologies
B. will be abandoned
C. is still very much in demand
D. usually has a very good image
B
D
C
Passage 2
effective a. 有效的
excel v. 擅长，优于
iceberg n. 冰山
etiquette n. 礼仪，礼节
necessity n. 必需品
multitask n. 多任务；v. 使多任务
simultaneously adv. 同时地
empathy n. 同感，共鸣
groom v. 梳洗
confidential a. 机密的，秘密的
reputation n. 名气，名声
gossip n. 留言，闲话
professionalism n. 职业特征，职业行为
hectic a. 繁忙的，忙乱的
poker face 一本正经的面容，面无表情的人
hunt and peck （美口）看着键盘打字
knack n. 窍门，技巧；本事，才能
blab v. 泄露秘密，瞎说乱讲
Tick(√) the skills and qualities mentioned in the passage.
□Education
□Blood type
□Ability to multitask
□People skills
□Hobbies
□Well groomed
□Strengths and weaknesses
□Ability to be discreet
□Computer and typing skills
□Reading speed
□Organizational skills
□Writing skills
□Work well under pressure
√
√
√
√
√
√
√
√
Listen to the passage again and answer the questions
1. What does “multitask” mean in this passage
2Why does the speaker say “If you are annoyed by people, then you will not make a good receptionist”
3. Why is it important for a receptionist pay attention to his or her appearance
4. How can a receptionist avoid gossip matters
Because receptionists usually set the tone for how people will perceive the company,
It means that a receptionist office work is quite busy.
.
Because seeing the receptionist well groomed will help build a positive view of your company,
He or she must be able to put on your best "poker face" and not blab any confidential information he or she come into possession of, to anyone.
Why does the speaker say “If you are annoyed by people, then you will not make a good receptionist”
5. Why are computer and typing skills important in a receptionist work
6. What specific work do receptionists usually organize
They usually organize files, phone messages, schedules and paperwork
Because these skills can give receptionists a slight edge over competition when they apply for a receptionist job,
.
Why does the speaker say “If you are annoyed by people, then you will not make a good receptionist”
E: Oral Tasks
Section A : Pair Work
Task one: You are Janet Zhang. Your partner is Mr. Tom Lee, a client visiting your office. What can you say in the following conversation Communicate the ideas and then change roles with your partner.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task two: Work in pairs to match the opening small talk questions about travel, accommodation, and the weather(1—10) with the most appropriate response (A—J). Then practice with your partner.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
1. What was the weather like when you left
2. How do you find the weather here
3. I suppose this weather must be a bit of a shock to you.
4. How was your trip
5. Did you have any trouble finding us
6. Did you get in on time
7. How’s the hotel
8. Did you find somewhere to stay
9. Have you got a room with a view
10. Which hotel are you staying in
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
A. Just a little bit late.
B. Pretty cold. It was only four degrees when I left home.
C. Not yet. Could you recommend somewhere
D. No problem at all. The map you sent me was excellent.
E. I’m staying in the Lucky Hotel.
F. It is a bit. It was below zero back in the UK.
G. Lovely. Sunny skies. Nice and warm.
H. Unfortunately not. All I can see is the factory opposite.
I. Very comfortable, thank you.
J. Fine. Everything went smoothly, thank you.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
1. ____________; 2. _____________
3. ____________; 4. _____________
5. ____________; 6. _____________
7. ____________; 8. _____________
9. ____________; 10. _____________
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
B
G
F
J
A
C
E
D
I
H
Section B : Group Work
Task One: Work in groups of four to make a presentation on How to Be a Good Receptionist. You may follow the steps given as reference.
Step 1. Dress appropriately
Step 2. Have phone numbers handy
Step 3. Be courteous
Step4. Have a positive attitude
Step 5. If someone is still being unreasonable, find a way to diffuse the situation
Step 6. Give good directions
Step 7. Keep busy
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Step8. As soon as someone enters the office, direct your attention to them, immediately, and give them a pleasant greeting.
Step 9. Answer the phone politely with a standard greeting such as "Good Morning, Thank you for calling our company, my name is ___, how may I direct your call.
Step 10. For visitors who come to the front desk, greet them with a smile and a standard greeting such as "Hello.
Step 11. Greet delivery personnel with the same professionalism and politeness as any other visitor.
Step 12. As an employee, if the boss asks you to do anything extraordinary, politely agree.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task Two: Every office that presents itself to the public in any way requires a face to meet the public. Although excellent communications over the phone and by email are important to the reception staff, it is the face-to-face communication that distinguishes a receptionist from a Customer Service Representative. Oftentimes, when a person (vendor, applicant, community member) enters your workplace, the first thing they will see is the receptionist- and first impressions are always important. Discuss with you partners and tick(√) what you think are proper behaviors and actions when you are at your office as a receptionist.

Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Thank You!

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