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(共32张PPT)
涉外秘书英语听说
Unit 4 Please calm down
Unit 3 Please calm down
Se
Oral Tasks
E
Warming-up Exercises
B
Cloze
C
Listening for Details
D
A
Background Information
A: Background Information
Business Communication is any communication used to promote a product, service, or a company with the objective of making sale and getting profits. Business Communication can be of two types; oral communication and written communication.
B: Warming-up Exercises
Dialogue 1
suggestion box n. 建议箱, 意见箱
investigate vt. 调查，研究
unrealistic a. 不现实的，不切实际的
Fill in the blanks with the words you hear in Dialogue 1
(In the Marketing Department there is a "suggestions box" into which the staff from the department are encouraged to put their suggestions for improving efficiency. It is one of Tina's jobs to check the box and to report to Mr. Howard. Today, Tina has decided to look at the suggestions that have been made during the last month.)
Tina: Mr. Howard, are you busy
Mr. Howard: 1) __________, but what can I do for you
Tina: I've just opened the suggestion box, and I wanted to have a word with you about some of the suggestions.
As usual
Mr. Howard: OK.
Tina: The first one is about 2) _______________. At present it's at 11:30.
Mr. Howard: Well, and what do you think
Tina: I think we should have it a bit earlier, if that's OK.
Mr. Howard: 3) _________________.
Tina: Good. The second one is about 4) _________.
Mr. Howard: Well, we can't replace it. But it might be a good idea to fit better cover so that it isn't as noisy.
Tina: OK, I'll investigate. The next one says "5) ___________________________ "
the morning tea break
I have no objection at all
the printer
What about having a non-smoking office
Mr. Howard: A nice idea, but unfortunately unrealistic with so many people working in the same office. But why don't you talk 6) _________ to the office staff and see if the smokers can agree to smoke outside the office or something
Tina: OK, I'll do that. That's all. Thanks very much.
informally
Dialogue 2
exhibition n. 展览，展览会
arrangement n. 安排
representative n. 代表
Listen to dialogue 2 and then check the following statements and write T for true and F for false.
1. Mr. Tang will meet the boss at 9:30 in the morning. ( )
2. Miss Lin will call the boss at 10:30 in the morning. ( )
3. Only five representatives will take part in the conference ( )
4. The boss will chair the conferences. ( )
5. The conference focuses on the annual summary and new products' sales plan. ( )
F
T
F
F
T
T
Dialogue 3
oil refinery n. 炼油厂
seminar n. 研讨会
Listen to dialogue 3 and then answer the following questions.
Why does Ms. Zhang call to Mr. Jones
2. What did Ms. Zhang arrange in Mr. Jones’ schedule
3. When is the field tour going to start
4. Is there any change about the seminar
She is calling to let Mr.Jones know his schedule.
She arranged a field tour to an oil refinery.
Tomorrow morning at 9:00.
No, no change about seminar.
C: Cloze
A proper office manner should be 1) _______________ by the secretary, and this manner should be based on the fact that the executive and the secretary are expected to work as a team. Whether working for an individual, a pair of executives, or a whole department, the secretary’s duty is to 2) _______________help fulfill the executive job responsibilities. Therefore, assignments that appear in the job description (if there is one) are done conscientiously, and those chores that do not appear but that need to be done in order to free the executive from routine tasks will be done by the professional secretary without grumbling.
cultivated
figure out
C: Cloze
As part of the team, the 3) _______________ secretary protects the employer. He or she does not contribute information to office gossip but does report any rumor that may be helpful to the superior. Also, the professional does not spend company time on personal phone calls, in clock watching, or in being late.
The personal relationship between the executive and the secretary will vary according to the people involved and the 4) _______________ of the company. The secretary should always remember that the relationship is a business arrangement and that the structure of any organization makes the executive more important than
professional
formality
the secretary. Without the executive to 5) ___________________ and to plan for action to attain that objective, the secretary’s job would not exist.
The executive may ask the secretary to explain a matter, but the secretary does not have the right to 6) _____________ the executive to justify decisions. However, when a good working relationship exists, office authority is not a source of discontent because both the secretary and the executive realize that they are there to make that office run at 7) _______________.
Personal life must be separated from professional life in dealing with all office personnel. It is very possible to
set the overall objective
call upon
peak efficiency
work well with people one does not like at all; likewise, it is possible to work professionally with people who are personal friends. However, worries about sickness at home, financial problems, and 8) _________________ do affect the quality of work, and the professional will do everything possible to keep the level of professional performance high.
In dealing with other members of the group, the secretary should make it clear that they are viewed as the experts in their jobs. The professional secretary is courteous to everyone 9)_______________________ on the company ladder. The order-processing clerk, the
domestic difficulties
regardless of the individual’s position
shipping clerk, the receptionist, the typist, and the file clerk will be much more helpful to the secretary or executive team if this 10) ____________________________________.
attitude of professionalism is maintained
D: Listening for Details
Part A. Office Regulations
Exercise 1
bachelor’s degree n.学士学位
replace vt. 取代，代替
Listen to the passage and choose the best answer from the four choices.
1. Besides being the leader of computer technicians, IT managers are also expected to be ________.
(A) experienced product designers
(B) skilled online technicians
(C) doctorate holders
(D) online safety specialists
2. The word “reach” (Line 2, Para. 2) probably means ________.
(A) get in touch with
(B) get to
(C) arrive at
(D) meet the needs of
D
A
3. According to the passage, companies often look for IT managers from ________.
(A) non-computer technicians
(B) their own professionals
(C) other companies
(D) another country
4. Employers pay high salaries to IT managers because ______.
(A) they work hard
(B) they are excellent leaders
(C) they help improve the companies’ products
(D) they are key factors to their success
B
D
5. The author of this passage intends to tell us________.
(A) the important role IT managers play
(B) the advantages IT managers should have
(C) the qualifications IT managers possess
(D) the high salaries IT managers earn
A
Passage Listening
Passage 1
metropolitan a.大都市的
deployment n. 部署，展开
Listen to the following passage and do the True or False questions.
The company began by offering computer software solutions to local businesses in the greater Seattle metropolitan area. （ ）
2.The company was founded on an approach to providing simple communication solutions. （ ）
3.The company is expanding operations at the moment. （ ）
4.Globalcall communications employs more than 40,000 specialists. （ ）
5.The company expects to be servicing more than 50 million customers worldwide by 2005. （ ）
F
T
T
T
F
Passage 2
equivalent a. 等价的，相等的
Listen to the passage and choose the best answer from the four choices.
1.The above is the part of a job advertisement for a secretary.
（A）responsibilities
（B）qualifications
（C）application and screening procedures
（D）salary
2.Candidates must complete .
（A）junior secondary education.
（B）senior secondary education.
（C）senior secondary education plus some specialized training in related areas.
（D）vocational college education
B
C
3.All the following competencies are demanded EXCEPT .
（A）basic computer skills
（B）English skills
（C）typing skills
（D）excellent problem solving skills.
4.Which of the following is mentioned in this passage ？ .
（A）where to file the application
（B）holiday, sick leave and vacation benefits
（C）mandatory retirement coverage with Public Employees Retirement System
（D）typing or keyboard certificate
D
D
5.Which of the following is NOT true
（A）There is no requirement in candidates’ job experience in thin field.
（B）Candidates must be able to produce well-written English letters and reports.
（C）They are looking for a bilingual secretary.
（D）People who to know little about computer are not qualified for this position.
A
Oral Tasks
Section A Pair Work
Task one: You are Sally. Your partner is Mr.Henson, a client visiting Beijing for the first time. What can you say in the following conversation Communicate the ideas and then change roles with your partner.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task two: You will stay in London on business for one week. Your secretary has contacted the following three hotels there. Discuss together which hotel you will stay at.
Royal London Hotel (five-star)
St. Steven’s Hotel (three-star)
Hyde Park Gardens Hotel (four-star)
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Section B : Group Work
Task: Work in groups of four to make a presentation on How to Develop Effective Work Relationships. You may follow the steps given as reference.
Step 1. Help other employees find their greatness.
Step 2. Keep your commitments.
Step 3. Bring suggested solutions with the problems to the meeting table.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Task one: You applied for the vacancy for assistant to Sales Manager in ABC Company. HR supervisor is interviewing you now. You’re talking about your educational and working experience, salary, working date and so on. Make up a dialogue under the above situation.
Step4. Your verbal and nonverbal communication matters.
Step 5. Share credit for accomplishments, ideas, and contributions.
Step 6. Never blindside a co-worker, boss, or reporting staff person.
Step 7. Don't ever play the blame game.
Thank You!

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