资源简介 (共17张PPT)涉外秘书实务杨剑宇 教授思考题:1。接打电话有哪些要领?2。结束通话时用哪些礼貌语?3。如何为上司电话挡驾?4。国际长途电话有哪几种?5。同学间试用英语接打电话。第二章 处理邮件Incoming mail & Outgoing mail第一节 收到邮件的处理第二节 发出邮件的处理第三节 电子邮件的处理第一节 收到邮件的处理一、收受邮件二、邮件的初步分类1、两分法2、七分法3、五分法三、拆阅邮件1、拆阅信件的权限2、信件的开拆3、信件拆开后的检查“Enc”(enclosure,附件的缩写式)“Rec”(received,收到的缩写式)“Enc. missing”(附件缺少)4、拆错信件的处理Sorry, opened by mistake四、邮件登记-------------------------------------------------------------------------------------------------------------MAIL REGISTER------------------------DATE FROM / DESCRIPTION DISPOSITION DATE OF FOLLOW—UP------------------------TO DATE------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 五、邮件的分发邮件的分发(sending the mail)1、再次分类2、邮件摘要表--------------------------------------------------------------------------------MAIL DIGEST-----------------------------------------------------------------------------------------------DATE FROM SUMMARY ACTION TAKEN -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- --------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- 3、邮件转送单MAIL ROUTING FORM----------------------------------------------------------------------------------------Date_______________________________________To_________________________________________From_______________________________________________For your information: return to me.________For your information: do not return to me.________Read and make an appointment to discuss this with me.________Please supply me with the information needed for the reply.________Please answer and send me a copy.________Please indicate your comments. Comments:---------------------------------------------------------------------------------------- 4、 邮件传阅单-------------------------------------------------------------------------MAIL ROUTING SLIP_____________________________DATE : 12/15--------------------------------------------------------------------------SEQUENCE SENT TO DATE SENT ON-------------------------------------------------------------------------- -------------------------------------------------------------------------- -------------------------------------------------------------------------- -------------------------------------------------------------------------- --------------------------------------------------------------------------RETURN TO:--------------------------------------------------------------------------第二节 发出邮件的处理一、打印信封1、英文信封的种类2、姓名、地址的打印法3、邮寄标记的打印邮寄标记(MAIL NOTATION)常见的有: Confidential Mail(机要邮件)、Insured Mail(保价邮件)、Registered Mail(挂号邮件)、Personal Mail(私人邮件)等。4、注意事项二、装封前的检查1、地址2、邮寄标记3、签名 签名区(Signature block)4、附件5、日期6、抄送标记 CC”(CARBON COPY,“副本”的缩写)三、信件的装封第三节 电子邮件的处理一。流行的新通讯方式二。电子邮件的处理(一)按轻重缓急处理(二)仔细斟酌“抄送”、“密件抄送”、“转发”1。是否要“抄送”2.“抄送”的先后顺序3. 密件抄送4. 谨慎转发三、编写电子邮件的要领(一)标题(二)合体的称谓(三)内容(四)结束语(五)注意礼貌四、 传真收发的操作(一)传真机的主要功能(二)发出传真(三)接收传真(四)电脑收发传真思考题:1。五分法是什么?2.哪些邮件秘书不宜开拆?3。英文大号信封应怎样打印?4。编写电子邮件有何要领?5.如何用电脑收发传真传真?思考题:1、五分法是什么?2、哪些邮件秘书不宜开拆?3、英文大号信封应怎样打印?4、编写电子邮件有何要领?5、如何用电脑收发传真传真? 展开更多...... 收起↑ 资源预览