资源简介

(共24张PPT)
Unit 4 I’ll have to have my cell phone replaced.
中等职业教育课程改革国家规划新教材
Period 1
教材分析
教学目标
说 课 流 程
学情分析
教学重、难点
教法、学法
教学过程
教学反思
教材分析
本节课的教学内容是高等教育出版社出版的《英语》基础模块3（第二版）第四单元中的第一课时，本节课要求学生学习掌握顾客投诉时的词汇、句型以及投诉时描述的问题和对问题的处理方式，主要培养就某件事进行投诉和处理投诉的口语表达能力。
学情分析
本课的教学对象是14级农艺班的学生，共51人,其中男生44人,女生仅7人,男女生比例严重失调，对于英语的学习积极性不高，且学生基础比较薄弱，有厌学情绪，甚至有疑虑和抵触的心理。这就要求老师耐心指导,设法创设情境,以培养学生的学习兴趣，从而提高学习效率。
知识目标
能力目标
情感目标
教学目标
1.学习并掌握词汇
complaint, replace,
refund,under
2.学会使用“...doesn’t work”，
wrong with...”,“I’ll have to have ...replaced.”等描述问题并寻求解决办法。
初步了解并掌握顾客投诉时描述的问题和对问题的处理方式。
学习初步的服务意识，能够以较专业的方法对待顾客投诉。
be disappointed at,
repair and so on.
“there is something
guarantee,
教学重点
教学难点
1.顾客投诉所涉及的词汇和句型。
2.顾客投诉时描述的问题和对问题的处理办法。
培养就某件事进行投诉和处理投诉的口语表达能力。
创设学习氛围
激发学习欲望
增强学习兴趣
任务设置法
小组合作法
情境教学法
创设问题情境
培养问题意识
促进思维发展
组织探究活动
提高实践能力
培养创新精神
教法分析
坚持以“教师为主导，学生为主体， 任务为基础”的教学策略。
理论依据：
合作探究
自主学习
网络查询
学法指导
课前预习
归纳整理
教学过程设计
自主学习
探索新知
课堂小结
课前预习
创设情境
课后作业
拓展练习
突破难点
小组合作
突出重点
任务驱动
引导启发
1.利用网络查资料，初步了解在商场客户与商家产生纠纷的有声文件或图文资料。
2. 预习课文，试读对话，初步了解文章大意。
3.让学生指出自己在预习课文时遇到的问题。
学生课前准备
（详见附表:学生预习方案）
Lead-in(创设情境，引入新课）
Look at the video,just guess what’s wrong with them.
Look and match.
a. It is broken.
b. It is the wrong size.
c. It is stained.
d. Some components are missing.
Think and list.
○ when people get the wrong goods.
○ when there is some quality problem.
○ when people are not satisfied with the service. ○ when the clerk is not polite.
○ when the goods are damaged.
○ when the goods are delayed.
○ when there is sth wrong with the goods.
......
Staff: Good morning! How can I help you, sir
Tim: I’ll have to have my cell phone replaced. I bought this
cell phone in your shop but there seems to be some
problem with the battery.
Staff: What’s the problem
Tim: The power of the cell phone cannot last for a whole day.
Staff: Are you sure you have made a full charge for your cell phone
Tim: Yes.
Staff: When did you buy this cell phone
Tim: I bought it three days ago and it’s still under guarantee. I’m
very disappointed at its quality.
Staff: I’m so sorry for the inconvenience we have caused you. Would
you please show me your receipt so that I can take down
some details
Tim: OK. Here you are.
Staff: We’ll get this cell phone exchanged for you in no time.
Tim: Thank you.
Listen, read and underline.
Read and complete.再读对话，回答问题
1.Why does Tim go to the shop
2.What’s wrong with the cell phone
3.When does Tim buy it
4.How does Tim like the cell phone
5.Will the staff give Tim a refund or a replacement
1. I bought this cell phone in your shop but there seems to be some problem with the battery.
2.The power of the cell phone cannot last for a whole day.
3.I bought it …and it’s still under guarantee.
4.I’m very disappointed at ….
5.We’ll get this cell phone exchanged for you in no time.
Guide and complete. (教师引导，学生思考)
Sentences training :
(1)I bought 这部手表in your shop but it doesn’t work very well.
(2) This computer 有问题 and when I 玩游戏yesterday ,I found
it 总是死机 .
(3) I bought it 两个月前 and it’s 仍在保质期内.
(4) I’m very disappointed at 你们的售后服务 .
(5) I’d rather 换一双鞋子 ,please .
Look and talk.
两人一组，根据下面的图片，用所给句型对话。
A: I’ll have to have this _______________________________.
B: What is the problem
A: I bought this in your shop but ______________________.
B: _______________________________________________.
Read and complete.
Clerk:
Tim:
Clerk:
Tim:
Clerk:
Tim:
Clerk:
Tim:
Clerk:
Tim:
Good morning! How can I help you, sir
I’ll have to have this TV _______ .
What’s the problem
I bought this TV in your shop but there is ______ ______ with it.
When did you buy it
I bought it one week ago. I’m very ___________ at its quality(质量).
I’m sorry. Would you like a ________
No, I want to have this TV________.
No problem, sir. We’ll get it exchanged for you in no time(马上).
Thank you.
replaced
disappointed
refund
replaced
something wrong
拓展练习,突破难点
Read and complete.
Clerk:
Tim:
Clerk:
Tim:
Clerk:
Tim:
Clerk:
Tim:
Clerk:
Tim:
Good morning! How can I help you, sir
I’ll have to have_____ _____ ______.
What’s the problem
I bought this T-shirt in your shop but _ _ __ __ _____
size .
When did you buy it
I bought it one week ago. I’m very ___________ at its quality.
I’m sorry. Would you like a ________
No, I want to ____ _ ________ .
No problem, sir. We’ll get it exchanged for you in no time.
Thank you.
disappointed
refund
the T-shirt replaced
it is of the wrong
have it replaced
Look back
Summary（课堂小结）
1)Key words＆expressions:
battery,replace,damage,inconvenience,receipt,quality,refund,exchange,have…replaced,be under guarantee,be disappointed at and so on.
2)Sentence patterns:
a. … doesn’t work and when I … yesterday ,I found …
b. I bought it …and it’s still under guarantee.
c. I’m very disappointed at ….
d. I’d rather have … replaced / get a refund.
Homework
1.Last week you bought a new watch from the super-market .But now you find it doesn’t work well . So you go to the supermarket to ask for a refund .Make a dialogue with your parter using what we have learnt in this period.
2.Finish the tasks 1、2、3 on page 29 on your exercises book.
教学反思
本节课以我们生活中经常遇到的投诉问题为主线展开英语教学，在教学过程中通过创设情境，增强了学生的学习兴趣。在情境中引入问题，设置任务，调动学生的积极性，充分体现了学生的主体地位，同时利用信息化教学手段，增强了教学的直观性和趣味性。
不足：通过教学反馈，本节课在某些问题的思考和解答过程中没有给学生足够的时间去认真思考和讨论，从而没有产生出“信息链”，有点急于求成，显得过于匆忙。

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