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专题14 应用文之投诉信
投诉信开头部分表达写信目的：投诉
I am writing to complain about a pair of shoes I bought /purchased/ ordered from your website.
I am writing to make a complaint about ...
I am writing to express my dissatisfaction/disappointment about...
I am writing to draw your attention to the awful fact that + 句子
I am sorry to send this letter to you to express my disappointment.
投诉信中间部分陈述要投诉的问题以及希望对方进行补救
陈述要投诉的问题
I am totally/completely disappointed to find hat+句子(如: you sent me a pair of shoes of wrong size.)
There are some serious problems that deserve your close attention. For one thing, ...; for another, ...
There are some problems with ... that I wish to bring to your attention. First, .../In addition, .../Worse still, ...
表达心情
I can hardly put up with/bear /tolerate it any longer.
I am really annoyed about it.
I am really disappointed by the quality of the...
I am reluctant(不情愿的) to complain, but this really bothers me.
I hate to have to say this, but...
提出要求或补救建议
I would like to get my money back. 或I have to ask for/demand claim a( full) refund.要求(全额)退款
To solve the problem , I demand/request that......(should+do)
To improve the situation, it is advisable for you to take the following measure.
To remedy（补救）the matter ,I suggest making the following changes.
投诉信结尾部分表达希望对方能尽快解决上面提出的问题
I trust you will take my complaints seriously and solve the problem as soon as possible.
I would be grateful if you could take my opinion into consideration.
I would appreciate it if you are kind enough to solve the problem as soon as possible.
I would be highly appreciated if you could.....
I appreciate your willingness to make up for the loss.
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about
______. (表达写作目的) / I am Li Hua, a senior high school student. I am extremely sorry to disturb you, but I have to write a letter to convey my complaint and dissatisfaction. / I am a middle school student. I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago. (投诉原因)
For one thing, ___________________ (投诉原因一) For another, _________________. (投诉原因二)
It is required that I should get a replacement, or I should receive a full refund. / I do hope you can deal with this problem. I want to exchange it for another or have my money back. (提出解决问题的办法或者要求) Thank you for your attention and I am looking forward to your prompt reply. / I'd appreciate it if you can cope with it as early as you can. / I would be grateful if you could take my opinion into consideration. (期待回复)
Yours sincerely ,
Tom
Writing1:2023年全国新高考I卷
假定你是李华，你校外教Ryan要举办口语培训班，让练习口语的所有的学生两人一组练习，随机挑选两个人分成一组练习，你对此有意见，说说原因和提建议。
注意：1. 写作词数应为80左右；2. 请按如下格式在答题卡的相应位置作答。
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________
【答案】
Dear Rhan,
I'm Li Hua, a student from your class. I am writing to discuss the grouping of the oral practice class.
Your method of asking us to practice in pairs will undoubtedly improve our oral English faster. However, your decision on randomly selecting two to form a group, in my opinion, is improper. For one thing, the two students may be strangers to each other, which will greatly reduce the effect of our oral practice. For another, The two students with different English levels and interests will make it challengeing to practice our oral English. Therefore, it is preferable for us to choose our own teammates, from which we willget twice the result with half the effort.
I hope you will give my advice your full consideration. Thank you!
Yours,
Li Hua
1.应用文写作前三步骤：
（1）审题判定本文约等于投诉信类文体；
（2）因对方是外教，故李华身份要交代；
（3）因文本主体部分为随机分组不妥的原因和自己的建议，本文总体时态定调为一般现在时和一般将来时。
2.本文的亮点：
（1）undoubtedly无疑；
（2）For one thing, ... For another, ...一方面，...另一方面，...；
（3）be strangers to对...不熟悉；
（4）make it challenging to do sth运用it形式宾语的结构，其中challenging = difficult；
（5）it is preferable for sb to do sth对某事而言做某事是更好的；
（6）get twice the result with half the effort事半功倍。
1.(2022年江苏省高三模拟)
假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居Mrs. Li写一封投诉信，内容要点包括:
1.说明困扰你的问题:2.投诉的原因;3.解决问题的建议。
注意:
1.词数80 字左右;2.可以适当增加细节，以使行文连贯。
Dear Mrs. Li,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________
Yours faithfully,
Li Hua
【答案】
I'm Li Hua. a neighbor living next to your house. I'm writing to express my dissatisfaction about the noise your daughter has been making recently.
The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study. For one thing, as a high school senior, I'm engaged in making preparations for College Entrance Examination. Therefore, the noise makes it hard for me to concentrate on my study. For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and 1 find it difficult to get enough sleep.
I sincerely hope that your daughter can adjust the time and place of practicing. I would appreciate it if you could solve the problem as soon as possible.
Yours faithfully,
Li Hua
[详解]本篇书面表达是一篇应用文，要求考生给邻居Mrs.Li写一封投诉信，说明说明困扰自己的问题、投诉的原因以及解决问题的建议。
第一步:词汇积累
影响:affect→influence
忙于做某事:be engaged in doing sth.=be occupied with
集中注意力:concentrate on=focus on困难的:difficult→hard
第二步:句式拓展简单句变复合句
原句:I'm Li Hua, a neighbor living next to your house.
拓展句:I'm Li Hua, a neighbor who lives next to your house.
第三步:高分句式
[高分句型1]The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study.(第一个that引导表语从句:it is...that...引导强调句:which引导非限制性定语从句)
[高分句型2]For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep.(although引导让步状语从句)
2.(2022年福建·高三福建省德化一中联考)
假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表:
要点:1.写信目的;2.不满之处;3.表达期望(重新邮寄或退款)。
注意:1.书信内容包括以上要点;2.词数80左右(书信格式已给出，不计入总词数);
3.可适当增加细节，以使行文连贯。
Dear Sir or Madam,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________
Yours,
Lihua
【答案】
Dear Sir or Madam,
I'm writing to complain about the sports shoes which I bought from your website. This morning I received the shoes on time, but I regret to say that there's something wrong with them.
Firstly, I'm pretty sure I asked you to send me a white pair. The moment the mail box arrived, I couldn't wait to
open it, only to find a red one. To make things worse, I need a 40 size while you sent me a size 39, which is too small for me. Were I in it, I would get aching feet. And it is of such bad quality - one of them even gets loose thread.
My concern is whether you will return me the money or have the shoes replaced and I wonder who will pay the postage.
I am looking forward to your early reply.
Yours,
Lihua
[导语]本篇书面表达是一篇应用文，要求考生网站写一封投诉信，投诉信内容如下表:
要点:1.写信目的;2.不满之处;3.表达期望(重新邮寄或退款)。
第一步:词汇积累购买:buy→purchase
准时:on time→on schedule
担心:concern→worry
替换:replace→substitute for
第二步:句式拓展同义句
原句:I'm writing to complain about the sports shoes which 1 bought from your website.拓展句:I'm writing to complain about the sports shoes bought from your website.
第三步:高分句式
[高分句型1]This morning I received the shoes on time, but I regret to say that there's something wrong with them.(运用了that引导宾语从句)
[高分句型2]To make things worse, I need a 40 size while you sent me a size 39, which is too small for me.(运用了while连接并列句，which引导非限制性定语从句)
3.(2022年全国·高三专题练习)
假如你是李华，在一家商店购得一台劣质电脑，然后与营业员交涉，但营业员态度悲劣，不予受理。为此，你向经理写了一封投诉信。内容主要包括:
自我介绍;
(2)投诉的原因
(3)希望换一台新的电视机，否则全额退款。___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________
【答案】
Dear manager,
I am Tom, one of your customers. I am writing to lodge a complaint about the poor quality of your product.The experience in your shop is a bitter disappointment to me.
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. For another, when I went to your shop for an explanation, the salesperson bchaved in a rude manner, turning a deaf car to my requirement.
It is required that i should get a replacement, or I should receive a full refund. Thank you for your attention and T am looking forward to your early reply.
Yours,
Lihua
[导语]本文是一篇投诉信，李华购买了一台劣质电视机，向服务员申请售后，但遭到服务员的粗劣对待，就此事向经理写一封投诉信。
第一步:词汇积累购买:buy→ purchase摧毁:ruin→destroy
替换:replacement→ substitution
回复:reply→response
第二步:句式拓展同义句改写
原句:The experience in your shop is a bitter disappointment to me.
拓展句:It is the experience in your shop that is a bitter disappointment to me.
第三步:高分句式
[高分句型1]
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation.(运用了which引导的非限制性定语从句)
[高分句型2]
For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement.(运用了when引导的时间状语从句)
4.(2022年重庆南开中学校考模拟预测)
假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括:
1.反映存在问题:2.提出解决方案。
注意:
1.写作词数应为80左右;2.请按如下格式在答题卡的相应位置作答。___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________
【答案】
Dear Manager,
I am writing this letter to complain about some problems I have come across recently in your bookstore.Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.
Now,I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated.
Sincerely,
Li Hua
[导语]本篇书面表达属于应用文。假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题,与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。
第一步:词汇积累
遇到:come across→run into购买:buy→purchase
严重地:seriously→severely拒绝:turn down→refuse
第二步:句式拓展合并简单句
原句:Yesterday 1 bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled.
拓展句:Yesterday I bought an English novel with an elaborately designed cover, of which later I found that several pages were cracked and befouled.
第三步:高分句式
[高分句型1]
I am writing this letter to complain about some problems I have come across recently in your bookstore.(运用了省略关系词的定语从句)
[高分句型2]
Now, I'm wondering whether you can refund or exchange a new one for me.(运用了whether引导宾语从句)
5.(2022年重庆一中高三模拟)
假如你叫李华，最近在某个购物网站上购买了一件夹克，但在到货后发现夹克存在一些问题。请给该网站写一封投诉信，内容应包含如下要点:
1.写信目的;
2.投诉内容:夹克颜色和尺寸出错等:
3，期望得到的解决方式。
注意:
1.书信内容包括以上要点;
2.词数80左右(书信格式已给出，不计入总词数):
3.可适当增加细节，以使行文连贯。
Dear Sir or Madam,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
I am looking forward to your early reply.
Yours sincerely,
Li Hua
【答案】
Dear Sir or Madam,
I'm writing to complain about the jacket which I bought from your website. This morning 1 received the jacket on time. I regret to say that there's something wrong with it.
Firstly, I'm pretty sure I asked you to send me a purple one. The moment the mail box arrived. I couldn't wait to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-92B, which is too large for me. Were I in it, I would be a clown. And it is of such bad quality--the zipper doesn't work at all!
My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage.
I am looking forward to your early reply.
Yours sincerely,
Li Hua
[分析]本篇书面表达属于应用文，要求考生给某购物网站写一封投诉信，投诉在其网站购买的夹克颜色和尺寸出错并提出期望得到的解决方式。
第一步:词汇积累
遗憾:be sorry→regret非常/相当:quite→pretty
邮寄:post→send
归还:give back→return
第二步:句式拓展同义句
原句:I'm writing to complain about the jacket which I bought from your website.拓展句:I'm writing to complain about the jacket bought from your website.
第三步:高分句式
[高分句型1]
The moment the mail box arrived, I couldn't wait to open it, only to find a red one.(邮寄的箱子一到，我就迫不及待地打开，却发现是红色的。)该句中，“The moment”引导时间状语从句，“only to find a red one”为动词不定式做结果状语。
|高分句型21
To make things worse, I need a size 170-88A while you sent me a size 175-92B, which is too large for me.(更糟糕的是，我需要170-88A的，而你给我的是175-92B的，这对我来说太大了。)该句中“while”作为并列连词，连接前后句，表转折关系;“which is too large for me"为非限制性定语从句。
[高分句型3]
Were I in it, I would be a clown.(如果我穿上，我就会是一个小丑。)该句使用了与将来事实相反的虚拟语气结构，且将虚拟条件句“if I were in it"中“if"省略,“were"置于句首，构成倒装句式。

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