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(共18张PPT)
Lesson 2 Dealing with Conflict
　
Unit 11 Conflict and Compromise
By the end of this period, you will be able to:
1. listen and talk about conflicts and ways of dealing with them;
2.listen for understanding and detail;
3. practice giving suggestions;
4. talk about a personal conflict.
Discuss with your partners about what we should or should not do to deal with a conflict.
◆to negotiate with the other person
◆ to ask for help from others
◆to explain clearly what you want
◆to repeat what you said in a different way
◆ to put forward solutions
◆to apologize for your part
...
should
should not
◆to respond to anger with more anger
◆to do nothing but tolerate silently
◆to solve all problems by yourself
◆to give in to unfair treatment
◆to try to escape
...
Lead-in
Listen for understanding.
1.Where is the dialogue taking place
_________________________________________________________
2.What’s the dialogue about
_________________________________________________________
Predict the content of the dialogue according to the instructions and the table.
The dialogue is about how to deal with conflict.
In a radio programme.
Pre-listening
Task 1: Listen to the dialogue and then choose the best answer.
1. Which is not the most common conflict the interview mentions
A. Neighbors complain about extremely loud music at late night.
B. Parents are angry with their children for spending too much time online.
C. Children complain about too much homework at night.
2. What is the worst way of dealing with conflict according to Dr. Maguire
A. Responding to anger with more anger.
B. Saying nothing and ignoring the situation.
C. Turning to somebody outside the situation for help.
3. How many common ways does Dr. Maguire mention to solve conflict in our daily life
A．One. B．Two. C．Three.
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While-listening
Task 2: Listen to the dialogue again and list the three common ways to deal with conflicts.
The first way is _______________________________.
The second way is ____________.
The third way is ____________________________________
________.
to respond to anger with more anger
doing nothing
situation
to ask for help from somebody outside the
What does it mean Why isn’t it helpful
The first way This means you ____more negatively and ______to a situation of ________. The situation can ________________or even lead to______________.
The second way The person says nothing and tries to ________ the situation. This does not _________.
The person who withdraws feels__________.
Holding your feelings inside can be _________.
The third way You _________ somebody outside the situation, and they_____________. However, people outside the situation_______
They are usually not in ______to make the right judgment.
Task 3: Listen and fill in the table.
What does it mean Why isn’t it helpful
The first way This means you _____ more negatively and ________to a situation of _______. The situation can _________
or even lead to________.
react
violently
conflict
get worse
violence
It is one of _____________________ of reacting to conflict.
the most common ways
Check your answers.
What does it mean Why isn’t it helpful
The second way The person says nothing and tries to _______________ the situation. This does not ________________.
The person who withdraws feels
____________________.
Holding your feelings inside can be______________.
escape or ignore
solve any problem
more and more angry
This way doesn’t _________.
work well
very unhealthy
Check your answers.
Without doubt, the best thing to do is to try to _____________the other person.
What does it mean Why isn’t it helpful
The third way You ________ somebody outside the situation, and they________________ ______. However, people outside the situation
___________________________
They are usually not in ___________to make the right judgment.
call on
decide what should
may not know the whole story
the position
negotiate with
happen
Check your answers.
Focus on function: Giving suggestions
What’s the dialogue about
__________________________________________________________________________________
Predict the content of the dialogue according to the instructions and the table.
The dialogue is about some suggestions on what we should do to deal with conflict.
Pre-listening
Task 1: Listen to Dr. Maguire talking about what we should do to deal with conflict and then choose the best answers.
1. What did Dr.Maguire talk about in the former part of the interview
A. How to deal with conflict correctly.
B. What we should not do when dealing with conflict.
C. What we should do when dealing with conflict.
2. What shouldn’t we do to negotiate
A. Act as if we are absolutely right.
B. Not be angry with the other person.
C. Explain clearly what you want.
3. What is not advisable when resolving conflict according to Dr. Maguire
A. Paying attention to your body language.
B. Trying to stay as close as possible.
C. Speaking clearly and firmly.
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While-listening
Task 2: Listen again and complete the suggestions of Dr. Maguire about what should we do to deal with conflict.
First, you shouldn’t ___________________________________
___________.
Next, you should ______________________________.
Then, _____________________.It’s very important to make sure that everybody agrees.
You should __________________________________________.
Also, ______________________________.
act as if you are 100% right and they are
try to explain clearly what you want
you put forward solutions
speak clearly and firmly, but you should never shout
be careful of your body language
100% wrong
Task 3: Listen again and fill in the blanks with expressions used by the speaker.
You ___________act as if you’re 100% right and they are 100% wrong.
You _______ try to explain clearly what you want.
You __________ respond in the same way.
_______________ is to repeat what you said in a different way.
You _________ speak clearly and firmly, but you _____________ shout.
________ relax, and _________________ never to stand too close to the other person.
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shouldn’t
should
shouldn’t
The best thing
should
should never
Try to
it’s always better
These expressions mainly focus on how to give suggestion in a proper way.
Pair work: Think about a conflict you have experienced. Share your experience in pairs and give each other suggestions.
You can start your discussion like this:
A: I have conflicted with ...
B:Oh , sorry to hear that, but I think on the one hand you should...; on the other hand, you should not...
Post-listening
THANKS

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