资源简介

(共18张PPT)
Step 1. Lead-in.
Here is a lecture transcript about effective communication. Let’s read it together.
Body language:
gestures
smile
eye contact
handshake
Which pictures show effective communication And how
Step 1. Prediction based on the title.
Judging from the title, we may predict the lecturer wants to tell us _______________________________________________________________
ways to help us communicate effectively/ sharpen communication skills.
Reading skill I
_____________ can help you predict the main idea of the lecture transcript.
The title
Step two. Skimming for the main idea of each paragraph.
Para.1 Communication is dependent not only on what we say, but also on how we say it.
Para.2
Para.3
Para.4
Para.5
Para.6
Introduction
Definition
Three ways to sharpen communication skills.
(with whom, body language, empathy)
Summary
Communication is the process of exchanging information between a sender and a receiver.
Your body language reveals a lot about your thoughts and attitudes, while other person’s body language reveals how the conversation is going.
The value of empathy should not be understated.
Effective communication will help solve problems, improve interactions, build trust and gain respect.
You need to know with whom you are communicating.
Reading skill II
Finding out _____________________ of each paragraph helps you make clear of the structure of the whole passage.
the main idea
___________
(an encoded message)
________ a message
sends it___________,
or throuhg video
telephone, mail or __________
feedback
encodes
decodes
face to face
social media
Effective communication cycle
A sender
A receiver
receives and _________ the message
Step three. Scanning for specific information.
Activity 1. Read Para. 2 and complete the following cycle.
Activity 2. Read Paras. 3-5 and complete the following blanks.
Ways to sharpen communication skills Benefits
You need to know with_____ you are communicating. to decide which communication___________ best suits the situation;
to determine the _________________ to use and how ___________ your words should be.
____________ is equally important. your body language: reveals a lot about your ________ and __________;
other person’s body language: clues as to whether the ___________ is going well or not.
The value of ________ should not be understated. to understand the other person’s __________.
make adjustments to your own _______ and the choice of _________ accordingly in complicated issues.
whom
channel
appropriate style
complex
Body language
thoughts
attituds
conversation
empathy
emotions
tone
words
Activity 3. Read Para 6 and fill in following blanks.
Benefits of effective communication:
enable you to___________________________________.
improve your___________________________________.
help you_______________________________________.
allow relationships ______________________________________.
settle differences and disagreements
interactions with others
build trust and gain respect
to become more positive and productive
Step four. In-depth reading
Activity 1. Recognize the cohesive devices (衔接手段）between paragraphs.
How does the author achieve coherence（连贯）between Paras 2 and 3, and Paras 4 and 5 respectively
① Paras. 2 and 3: using “this communication process” in Para 3, thus referring to “communication” in Para 2.
② Paras. 4 and 5: using “while” at the beginning of Para 5, which implies a connection to para 4.
Reading skill III
Recognizing the_______________helps you read and comprehend passages in a coherent and logical way.
linking words
Activity 2. Read for the purpose of the lecture transcript.
What is the author’s purpose of having this lecture
The author intends to explain the process of communication as well as the key aspects leading to effective communication through this lecture. The author encourages readers to recognize the importance of effective communication and to practise the skills mentioned in her lecture in their daily conversations.
Step four. In-depth reading
Step five. Critical thinking
Activity 1. Discussion.
What other suggestions can you give on how to become an effective communicator
Reference:
① Making eye contact
② Showing respect
③ Responding timely
④ Listening carefully
Activity 2. Cross-cultural communication
Read the short story and answer the questions.
A Japanese man asked an American traveller if the airport offers a luggage trolley service（行李车服务）. The American wanted to tell him that not only did the airport provide the service, but that is free of charge（免费的）. So he replied with the well-known gesture （手势） that means “OK”. To the Japanese man, however, this gesture means “money”. The Japanese man therefore concluded that the luggage service was expensive. At that moment, a Tunisian （突尼斯人）saw the scene and thought that the American was hinting （暗示）to the Japanese man that he is a thief and the Japanese should be careful or he would be killed.
Step five. Critical thinking
① Why the misunderstanding happened
Because they (the Japanese, the American and the Tunisian) come from three different countries, embrace different cultural backgrounds and have different understandings of the gesture “OK”.
(This is the reason why the author tells us in Para. 3 that you need to know with whom you are communicating.)
② How can we apply the ideas mentioned in the lecture transcript to cross-cultural （跨文化的）communication
With whom:
Body language:
Empathy:
Reference
It is important to learn about another person’s cultural background when communicating. You should find out about any communication norms related to age, job and so on, because they may differ from culture to culture. For example, certain cultures often have varying ways of addressing （称呼） older people.
Body language reveals a lot about you: your culture, thoughts and attitudes. For example, if you use steady eye contact during communication to show that you are attentive, sometimes the other person may consider it as disrespectful（失礼的；不尊敬的） and will feel uncomfortable. For this reason, cues that may cause confusion（困惑） should be avoided and imitating the other’s body language could prevent any offence（冒犯）.
The value of empathy should not be understated too. It can bridge the gap because even though we may be different, humans generally express the same emotions. So, if we are interacting with a foreigner, we will still easily notice if they are, for example, happy or sad. We can then adjust our own body language to show them how we feel about their emotions. We could smile to share their happiness or gently wrinkle our brows to show concern.
Introduction
Definition
Ways to sharpen communication skills
Significance of effective communication
Step 6. Summary
Step 6. Homework
Read the lecture transcript fluently after class and try to use the communication skills we have learned in daily life.

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