资源简介

(共56张PPT)
Unit 2
Procedures and Duties
Contents
Unit Goals
Lead-in
Reading & Speaking
Reading & Writing
Language in Use
Unit Task
Extended Activities
Fun Time
Unit Goals
Learners should be able to
offer help to guests and passengers
talk about some work procedures and duties
understand the duties of office work
write out a working procedure
Lead-in
What’s the daily service in a hotel Look and learn.
make a reservation
welcome a guest
check in
bell service
Lead-in
What’s the daily service in a hotel Look and learn.
housekeeping
laundry
settle a complaint
check out
Part I
Part II
Words and Expressions
Part I
Reading 1
Dialogue 1
Role Play
Guest Guest Guest
□bank □ bookshop □ post office
□ bus stop □ airport □ coffee shop
□ washroom □ police station □ hospital
Reading 1
Tick in the boxes the places you hear.
1
2
Script
3
Script
Guest 1
A: Excuse me. Where is the washroom
B: The washroom is on the right of the hall.
A: Thank you.
B: You are welcome.
Guest 2
A: Excuse me. Is there a bookshop nearby
B: Yes, there is one at the end of the road.
A: Thank you.
B: You are welcome.
Guest 3
A: Excuse me. Is there a coffee shop nearby
B: Yes, the coffee shop is on the fifth floor.
A: Thank you.
B: You are welcome.
Dialogue 1
At the Hotel Entrance
(A hotel guest is asking the way to a restaurant.)
Guest: Excuse me. Is there a Chinese restaurant near here
Doorman: Yes, there is a famous one across the park. The fish there is the best in the town.
Guest: Wonderful! By the way, can we walk there
Doorman: Yes, it’s only ten minutes’ walk.
Guest: Thank you.
Doorman: You are welcome.
Role Play
Practice the dialogue by using the pictures below and see if you can say more.
steak-house / steak
tea house / Chinese tea
bar / wine
Part II
Reading 2
Dialogue 2
Role Play
Reading 2
Read and number the pictures.
Script
A
C
D
B
( ) ( )
( ) ( )
1
2
3
4
B
A
Script
1. Show me your ticket, please.
2. Do you have any carry-on luggage
3. Please put your keys and knives in the basket.
4. Your flight will leave from gate C7.
Dialogue 2
Checking In at the Airport
(A passenger is checking in at the airport.)
Passenger: I’d like to check in for the flight to San Francisco.
Attendant: Fine. Would you please show me your ticket and passport
Passenger: Yes, here you are.
Attendant: Please put your luggage on the scales.
Passenger: Sure. What is the gate number of my flight
Attendant: It’s gate 5.
Passenger: What time do I have to be at the gate
Attendant: You may board now. Here is your boarding pass. Have a nice journey!
Role Play
Practice the dialogue by using the pictures below and see if you can say more.
A: I’d like to check in for the flight
to __________.
B: Would you please show me your
__________ and __________
A: Sure. What is the gate number
of my flight
B: It’s __________.
New York
Paris
London
Words and Expressions 1
washroom /5w Fru:m/ n. 盥洗室；<美>厕所
hospital /5h spItl/ n. 医院
hall /hC:l/ n. 大厅；门厅
nearby /5nIEbaI/ adv. 在附近
end /end/ n. 末端，尽头
fifth /fIfW/ adj. 第五的
entrance /5entrEns/ n. 入口
restaurant /5restEr nt/ n. 餐馆，饭店
Words and Expressions
Words and Expressions 2
Words and Expressions
doorman /5dC:mAn, 5dC:mEn/ n. 看门的人
famous /5feImEs/ adj. 著名的；<口>极好的
across /E5kr s/ prep. 在 的那边；在 对面
town /taun/ n. 城镇
wonderful /5wQndEfl/ adj. 极好的；令人愉快的
steak /steIk/ n. 牛排
bar /bB:/ n. 酒吧
wine /waIn/ n. 葡萄酒
show /FEu/ v. 出示
Words and Expressions 3
ticket /5tIkIt/ n. 票
carry-on /5kArI n/ adj. 手提的
luggage /5lQ^IdV/ n. 行李
knife /naIf/ n. 刀；餐刀
basket /5bB:skIt/ n. 篮子
gate /geIt/ n. 大门
airport /5eEpC:t/ n. 机场
check / tFek/ v. 登记；检查
Words and Expressions
Words and Expressions 4
passport /5pB:spC:t/ n. 护照
scale /skeIl/ n. 天平，秤
journey /5dV :nI/ n. 旅程
police station 警察局
post office 邮局
check in 登记
coffee shop 咖啡店
boarding pass 登机牌
Words and Expressions
Reading & Writing
Reading
Writing
Reading
Pre-reading Activity
Text
Words and Expressions
Read and Match
Short-answer Questions
Pre-reading Activity
Have a discussion with your partner and tick the right duties of a secretary.
A Secretary
( ) needs less vocational training.
( ) receives guests.
( ) answers phone calls.
( ) keeps records.
( ) serves meals to guests.
Text
The Duties of a Secretary
am Ruth. I have received vocational training for three years. I am familiar with office machines, such as computers, printers and fax machines. Now I work as a secretary in a car company. I get some instructions on what to do. My main duties are to answer phone calls, receive guests, keep records, make travel arrangements, prepare meeting documents, work with other departments and give feedback to the boss. I am happy with my new job. I will become a good secretary.
I
Words and Expressions 4
duty /5dju:tI/ n. 责任；职责
less /les/ adj. 较少的
training /5treInIN/ n. 训练
receive /rI5si:v/ v. 接待
record /5rekC:d/ n. 记录；档案
familiar /fE5mIlIE/ adj. 熟悉的
machine /mE5FI:n/ n. 机器
printer /5prIntE/ n. 打印机
Words and Expressions
Words and Expressions 5
fax /fAks/ n. 传真
instruction /In5strQkFEn/ n. 指示；指令
main /meIn/ adj. 主要的
arrangement /E5reIndVmEnt/ n. 安排
prepare /prI5peE/ v. 准备
document /5d kjumEnt/ n. 文件
department /dI5pB:tmEnt/ n. 部门
feedback /5fI:dbAk/ n. 反馈
Words and Expressions
Words and Expressions 6
vocational training 职业训练
be familiar with 熟悉
office machine 办公机器
Words and Expressions
Read and Match
Match the words with their meanings.
1. __________ instruction A. a piece of paper providing information
2. __________ receive B. having a good knowledge of
3. __________ document C. returning
4. __________ feedback D. relating to jobs
5. __________ vocational E. get
6. __________ familiar F. direction; order
F
E
A
C
D
B
1. Where does Ruth work
________________________________________
2. What can she do for a meeting
________________________________________
3. Has she received any vocational training
________________________________________
4. What office machines is she familiar with
________________________________________
5. Is she happy with her new job
________________________________________
Short-answer Questions
After reading the text, give short answers to the following questions.
She works in a car company.
She can receive guests, keep records and prepare meeting documents.
Yes, she has received the vocational training for three years.
Computers, printers and fax machines.
Yes, she is.
Writing
Suppose you are a secretary. Some customers are coming from America. According to the following pictures and the main points of the text, write out four sentences.
1
2
3
4
1. I will _____________________________________________ in the early morning.
2. I will _____________________________________________ the whole morning.
3. I will _____________________________________________ during the meeting.
4. I will _____________________________________________ after the meeting.
meet some customers from America at the airport
prepare for a meeting
keep records
print documents
Language in Use
Part I. Spell
Part II. Read
Part III. Speak
Part IV. Read
Part V. Write
Problem Solving
Culture Tip
Part I. Spell
Spell out the missing words. The first letter of the words is already given.
1
Mary is keeping a
r_ _ _ _ _.
2
Mr Miller is meeting
a g_ _ _ _.
3
Jenny is a_ _ _ _ _ing a phone call from her friend.
4
Joan is t_ _ing out
this paper.
ecord
uest
nswer
yp
Part I. Spell
Spell out the missing words. The first letter of the words is already given.
5
Helen works as a
s_ _ _ _ _ _ _ _ in
an office.
6
The d_ _ _ _ _ _ _
for the meeting is
important.
7
Could you show me your boarding p_ _ _
8
Betty bought a new
f_ _ machine for
the company.
ecretary
ocument
ass
ax
Part II. Read
Read and choose the right answer.
Script
1. The telephone call is between ______.
A. a secretary and a salesman
B. David Black and Mr Brown
C. a salesman and a manager
2. The call is from ______.
A. David Black
B. Betto Smith
C. Mr Brown
3. The caller says he has some __________.
A. printers
B. computers
C. fax machines
4. Mr Brown is __________ now.
A. traveling
B. talking with a guest
C. having a meeting
Script
A: Good afternoon. Mr Brown’s office, Can I help you
B: Good afternoon. This is David Black from Betto. We have some new computers. I think Mr Brown would be interested in.
A: I’m sorry, Mr Brown is at a meeting now. Would you like to leave a message
B: Yes, please. Thanks a lot.
A: You’re welcome.
Part III. Speak
Speak out. In pairs, practice the dialogue by using the pictures below. See if you can say more.
A: Good morning. This is ____________. We have some new ____________. I think __________ would be interested in them.
B: I’m sorry, he is having a meeting now.
Would you like to ___________
A: Yes, thank you very much.
B: You’re welcome.
printer
fax machine
answering machine
Mike Smith
printers
Mr Miller
call later
Part IV. Read
Read the statements below and try to match them with the pictures.
Betto Company sells many kinds of
office machines.
2. One of the most important duties for a secretary is to order the office machines.
3. They said the computer would be made
in half a year.
4. The computer was very light and handy.
A
B
C
D
Part V. Write
Write out the missing words to complete a story.
I am a __________. One of the most important __________ for me is to order the office machines needed for the work. Betto Company sells many kinds of __________ machines, so I always trade with them. Yesterday they introduced a new computer to me. It was very light and handy. I was very __________ and asked when we could get it. They said the __________ would be made in half a year.
secretary
duties
office
interested
computer
Problem Solving
Part 1
Part 2
Part 1
Help the guests below by following the common procedure in a hotel.
Could I have a look at your room card
What kind of room would you like
How would you like to pay the bill
May I clean your room now
Part 1
Help the guests below by following the common procedure in a hotel.
Conversation 1
Front Desk: Good afternoon . Room reservation, may I help you, sir
Guest: Yes, I’d like to reserve a room.
Front Desk: ____________________________
Guest: A double room. I’ll come with my wife.
What kind of room would you like
Part 1
Help the guests below by following the common procedure in a hotel.
Conversation 2
Bellman: What’s your room number, please _______________________________
Guest: Oh, yes. My room number is 1302.
Bellman: I see. Now please follow me.
Could I have a look at your room card
Part 1
Help the guests below by following the common procedure in a hotel.
Conversation 3
Room attendant: Housekeeping. May I come in
Guest: Yes, please.
Room attendant: Good morning, sir.
________________________
May I clean your room now
Part 1
Help the guests below by following the common procedure in a hotel.
Conversation 4
Guest: We’d like to check out now.
Cashier: Yes, sir. __________________________
Guest: In cash, please. Here you are.
How would you like to pay the bill
Part 2
Work with your partner and talk about a secretary’s duty during the week.
A Weekly Plan
Monday Tuesday Wednesday Thursday Friday
Book tickets for ten people. Book 5 hotel
rooms. Have a whole
day meeting for the new product. Collect information;
Discuss after-service. Type out a report
after the meeting.
On Monday, she books tickets for ten people to Shanghai.
On Tuesday, she books 5 rooms in the Hilton Hotel.
On Wednesday, she has a whole day meeting for the new product.
On Thursday, she collects information from customers and discusses the after-service.
On Friday, she types out a report after the meeting.
Culture Tip
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秘书职业资格证
Unit Task
What are a secretary’s duties for a successful meeting
1. A secretary and her manager will attend a meeting in another city.
What will the secretary do before, during and after the meeting
Discuss with your group members and list her duties.
Before the meeting:
(1) ________________________________________
(2) ________________________________________
(3) ________________________________________
Unit Task
During the meeting:
(1) ________________________________________
(2) ________________________________________
(3) ________________________________________
After the meeting:
(1) ________________________________________
(2) ________________________________________
(3) ________________________________________
Unit Task
2. Report your group work to the whole class.
Extended Activities
Part A
Part B
Part C
Part A
Read and number the pictures.
3
2
4
1
Script
Part A
1. We should be honest to the boss. When the boss is in trouble, we should help him / her.
2. We should remember the important things for the boss.
3. We should keep papers in good order, so that we can find them at once.
4. We should be patient. When someone doesn’t agree with us, we shouldn’t be angry.
Part B
Read and decide the duties for a secretary. Tick (√) in the brackets.
1. ( ) A secretary should help when the boss is in trouble.
2. ( ) A secretary should have a good memory.
3. ( ) A secretary should keep papers in good order.
4. ( ) A secretary should always ask the boss some questions.
5. ( ) A secretary should be friendly, patient and honest.
Part C
Write down the missing information to sum up the secretary working rules.
To be a good secretary, we need to be __________ with the boss. We
should __________ important things. We should keep papers in good
__________. And we should be __________ with others.
Question:
What else should a secretary do
honest
remember
order
patient
1. A secretary should be familiar with office machines.
2. A secretary should give feedback to the boss.
3. A secretary should love his / her job.
Fun Time
I Am Waiting for My Secretary!
One day in class, the teacher let the students write a composition — If I
Were a Manager.
All the students began to write except one boy. The teacher went to him
and asked the reason.
“I am waiting for my secretary.” was the boy’s answer.
Question:
Do you think the boy really had a secretary
The boy doesn’t have a secretary. Maybe his father is a manager whose secretary always helps him write everything he needs.

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