资源简介

(共35张PPT)
Unit 5
Hotel Service
01
Have you ever lived in a hotel
02
What services does a hotel provide
Discuss:
After learning this unit, you will be able to:
02
01
get or offer services in hotels;
talk about hotel services.
CONTENTS
.
Warming Up
Reading and Writing
Extended Activities
Culture Corner
Listening and Speaking
01
Warming Up
Home
Warming Up
Home
The beauty of travel lies not only in the scenery of the destination, but also in the lamp on the way home—the warm and comfortable hotel room.
旅行的美好，不仅在于目的地的风景，更在于归途中的那盏灯——温暖而舒适的宾馆房间。
A good hotel can make your trip not only a physical migration, but also a spiritual destination.
好的宾馆，能让你的旅行不仅仅是身体的迁徙，更是心灵的归宿。
Warming Up
Home
Listen and match. 听录音，将下列词语与图片匹配。
Key Sentences
Home
Warming Up
01
front desk
gym
gift shop
guest room
meeting room
café
1. The front desk is just over there.
2. The gym is free of charge.
前台在那边。
健身房是免费的。
Warming Up
Home
Back
Look and match. 看图，将下列词语与图片匹配。
Home
Warming Up
02
twin room
double room
single room
suite
double room
大床房/一张双人床
twin room
标准间/两张单人床
Home
Warming Up
More...
single room
单人间/一张单人床
suite
套房/组合成套的房间
Home
Warming Up
More...
Home
02
Listening and Speaking
Do you know how to check in at a hotel in English
Listening and Speaking
Home
01
Listen and learn. 听录音，了解酒店的一些工作岗位。
bellboy
Listening and Speaking
Home
desk clerk
cleaner
waiter
the dialogue
bellboy n.
a man whose job is to carry people’s bags to their room in a hotel
行李员
e.g. The bellboy directs the guest check in at the front desk.
行李员指引客人到前台办理入住手续。
Listening and Speaking
Home
Back
the dialogue
desk clerk n.
someone who works at the reception desk of a hotel
服务台接待员
e.g. I work weekends as front desk clerk.
我周末的工作是前台接待员。
Listening and Speaking
Home
Back
the dialogue
cleaner n.
someone whose job is to clean the rooms in a building
清洁工人
e.g. The young woman is a cleaner.
这个年轻女孩是一名清洁工。
Listening and Speaking
Home
Back
the dialogue
waiter n.
a man who brings food and drink to your table in a restaurant
男服务员
e.g. The waiter came out with a tray with five bowls of noodles on it.
服务员端了一个盘子出来，上面有五碗面。
Listening and Speaking
Home
Back
Listen and practise. 听录音，练习预定房间。
Q: What kind of room would John Smith like
A: A suit.
Home
Listening and Speaking
02
Clerk: Hello, Grand Hotel. May I help you
Mr Smith: Hello, I’d like to book a room.
Clerk: What kind of room would you like
Mr Smith: A suite, please.
Clerk: May I have your name, sir
Mr Smith: John Smith.
02
Listen and practise. 听录音，练习预订房间。
Home
Listening and Speaking
译文
May I help you
我能帮您吗？
常用于购物、吃饭、住店和办事等场所，作为工作人员对顾客打招呼的表达。
那么，除了 May I help you 还有以下几个句子也有此用法。
Can I help you
Could I help you (语气比Can I help you 委婉，常用于长辈)
What can I do for you
Back
Listening and Speaking
Home
I’d like to book a room.
我想订一个房间。
I’d=I would
would like to do sth 想要做某事
e.g. Would you like to have a try
你想试一试吗
would like sth 想要某物
e.g. Would you like a sandwich
你想要一个三明治吗
Back
Listening and Speaking
Home
May I have your name, sir
先生，能告诉我您的姓名吗？
情态动词may表示许可或征求对方的许可，意思是“可以”。在口语中can可
以代替may表示许可。May I...为表示委婉地请求对方做某事，语气礼貌，适
合作为服务行业的交际用语。
Back
Listening and Speaking
Home
服务员：您好，格兰德饭店。我可以帮您吗？
史密斯先生：您好，我想预订一个房间。
服务员：请问您想要什么样的房间？
史密斯先生：请给我订一间套房。
服务员：先生，能告诉我您的姓名吗？
史密斯先生：约翰·史密斯。
Clerk: Hello, Grand Hotel. May I help you
Mr Smith: Hello, I’d like to book a room
Clerk: What kind of room would you like
Mr Smith: A suite, please.
Clerk: May I have your name, sir
Mr Smith: John Smith.
译文
Home
Listening and Speaking
Back
03
Listen again and act. 再听录音，根据提示为下列顾客推荐房间。
Home
Listening and Speaking
two girls / twin room
a salesman / single room
Tips
double room和twin room都是双人间，但两者有所区别。前者是指有一张双人床的双人间，后者是指有两张单人床的双人间。
Q: What does the clerk give to Mr. Smith
A: A key card.
Home
Listening and Speaking
04
Listen and practise. 听录音，练习办理入住手续。
04
Listen and practise. 听录音，练习办理入住手续。
Home
Listening and Speaking
Clerk: Hello, may I help you
Mr Smith: Yes, I’d like to check in, please.
My name is John Smith.
Clerk: Just a moment. Yes, Mr Smith, you’ve
booked a suite.
Mr Smith: That’s right.
Clerk: Here’s your key card. Enjoy your stay.
Mr Smith: Thank you.
译文
Tips
在工作中，语言表达
要得体。注意学习使
用下列礼貌用语：
May I help you
Enjoy your stay.
I’d like to check in.
我想办理酒店入住。
check in：（在宾馆）登记办理入住手续。
若想表示“退房”，可以用check out。
e.g. I was disappointed to miss Bryan, who had just checked out.
我很失望没见到布莱恩，他刚刚退房走了。
Back
Listening and Speaking
Home
...you’ve booked a suite.
……您预订了一间套房。
该句使用了现在完成时态。现在完成时用于描述发生在过去，但对现在有影响的动作或状态。本句强调的是过去的预订对现在的影响，因此用you’ve booked a suite来表示史密斯先生之前的预订现在已经确认并有效。
Back
Listening and Speaking
Home
Here’s your key card.
这是您的钥匙卡。
Here is/are… : 给某人某物。
e.g. Here’s your dictionary. 这是您的词典。
Back
Listening and Speaking
Home
Enjoy your stay.
祝您在这儿过得愉快！
"Enjoy your stay." 是一个非常常见且友好的表达，通常用于对客人、访客或即将在某个地方度过一段时间的人表示祝愿和友好。这个表达的使用场景非常广泛，比如酒店、民宿、度假村、旅游景点、朋友家中等，都可以用来表达对对方停留期间的良好祝愿。
Back
Listening and Speaking
Home
服务员：您好，我可以帮助您吗？
史密斯先生：是的，我想办理入住手续。我叫约翰·史密斯。
服务员：请稍等。好的，史密斯先生，您预订了一个套间。
史密斯先生：是的。
服务员：这是您的钥匙卡。祝您在这儿过得愉快！
Clerk: Hello, may I help you
Mr Smith: Yes, I’d like to check in, please.
My name is John Smith.
Clerk: Just a moment. Yes, Mr Smith, you’ve booked a suite.
Mr Smith: That’s right.
Clerk: Here’s your key card. Enjoy your stay.
Mr Smith: Thank you.
译文
Home
Listening and Speaking
Back
05
Listen again and act. 再听录音，根据下列场景表演对话。
Home
Listening and Speaking
a couple / a double room
a family / a suite
Thank You！
Enjoy your school life!

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