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(共10张PPT)
Unit 2 Travelling Around
Listening and Talking
Make reservations
Warming up
Imagine you are travelling to another city. How many ways can you book air tickets
airline reservation agent
机票预定代理
receptionist
前台
Make reservations
Make reservations
What questions will be asked when reserving air tickets
First class flight
Economy class flight
Warming up
Business class flight
Date:
Time:
Make reservations
B&B
King/
queen
size
bed
Double bed
Single bed
twin bed
What questions will be asked when reserving a hotel room
balcony view
Warming up
Activity 1 Listen to the phone call and answer the questions.
What are the two speakers talking about
They are talking about making a reservation of an air ticket.
They are talking about booking/reserving an air ticket.
What’s the relationship between the two speakers
One is a customer, while the other is an airline reservation agent.
While listening
Opening/starter How can I help you I’d like to a plane ticket.
Date/Time On what date are you travelling On the 23rd of Dec.
Preference: Which flight do you prefer Would you like to travel business class or economy Would you like to book a return flight The 9:30 flight, please.
Yes, I’d like to travel business class.
No, thank you. I’m taking the train back.
Other information May I have your name, sir Robert Williams.
Payment May I ask how you would like to pay By credit card/ Ali pay...
Making reservations
While listening
Listening activity 2 Complete the table
Woman: Skies Airlines. How can I help you
Man: I'd like to buy a plane ticket from London to Paris.
Woman: Certainly, sir. On what date are you travelling
Man: On the 23rd of December.
Woman: There are two flights that day: one in the morning at 9: 30 and the other in the other afternoon at 5: 00. Which do you prefer
Man: The 9: 30 flight, please.
Woman: Would you like to travel
Listening Script
business class or economy
Man: I'd like to travel business class.
Woman: Would you like to book a return flight this time
Man: No, thank you. I'm taking the train back.
Woman: May I have your name, sir
Man: Robert Williams.
Woman: Thank you, Mr. Williams. I've made your booking. May I ask how you would like to pay
Man: By credit card.
Woman: Ok, wait just a second, please...
Situation 1: You and your best friend will take a trip to Hong Kong this
Saturday. Make a phone call to book two air tickets.
Role-playing
Talking
A: ______________. How can I help you /May I help you
B: I'd like to____________________________.
A: Thank you,Sir/Miss. On what date _______________
B: On _____________.
A: There are....flights: __________. Which do you prefer
B: _____________, please.
A: Would you like to__________________
B: I'd like to__________________.
A: Would you like to _____________________
B: Yes, I'd like to. /No, thank you. I'm taking ______ back.
A: May I have your name, Sir/Miss
B: _______________.
A: Thank you, ________. May I ask how you would like to pay
B: By___________.
A: Ok, I've made your booking.
B: Thank you very much.
A: My pleasure.
Situation 2: You and your best friend will take a trip to Hong Kong this
Saturday. Make a phone call to book a hotel room.
Role-playing
Talking
A: ______________---Room Reservations. How can I help you /May I help you
B: Yes, I'd like to____________________________.
A: Thank you, Sir/Miss. On which date will you check in/out
B: From _____to________.
A: How many people are there
B: ______________.
A: Ok. There are three kinds of rooms: __________. Which do you prefer
B: _____________, please.
A: Do you have any other special requests, sir/Miss
B: I'd like to__________________.
A: Could you hold the line please I’ll check our room availability.(After a while ) Thank you for waiting. We have a room at $_____ per night. Will that be all right
B: No problem.
A: Thank you, sir/Miss. May I have your name/phone number please
B: _______________.
A: Thank you, _________. I've made your booking...
Thank you!
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汇报人：WPS

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