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(共20张PPT)
Lesson 1
Living in a Community
To talk about conflict and compromise
To listen for specific information and understand phrases in context
To write a short paragraph about useful ways to resolve conflicts between friends
To discuss quotes on conflicts
Translate the following words and phrases.
1.come into conflict with... _____________ 2.resolve conflict_____________
3.make a phone call_____________ 4.respond with... _____________
5.negotiate with..._____________ 6.account number_____________
7.concentrate on..._____________ 8. ask somebody for help____________
9. Apologize for..._____________ 10.call about... _____________
11.全部（地）；充足_______ 12.被…惹恼；对…感到厌烦___________
13.对做....感到羞愧_____________ 14.与.......斗争_____________
15.感到愧疚_____________ 16.完全正常_____________
17.确保；保证_____________
18.为........确定一个明确的目标_____________
19.到.......为止_____________ 20.拿起；捡起；收拾_____________
21.不挂电话_____________ 22.试试_____________
和......起冲突
解决冲突
打电话
回复；答复
和......谈判
(会计)账号；账户
集中于.....
向某人请求帮助
因为.......而道歉
打电话谈....；找....谈某事
in full
be annoyed with...
be ashamed to do...
struggle with...
feel guilty
completely normal
make sure
set a clear goal for...
by the end of...
pick up
hold on for
have a try
1. Look at the pictures and the titles of the two articles. Can you predict what the stories are about？
Let’s learn the article and check your prediction.
Pre-reading
Drummer Hits the Road
Grandpa Arrested After One Shower Too Many
1. What’s the main idea of the passage
A. Peaceful life in a community.
B. Conflicts happening in a community.
C. Harm brought by impolite neighbours in a community.
D. Prejudice existing between neighbours in a community.
√
While-reading
Activity 1　Fast-reading for main ideas
Listening
Listen and complete the information.
a sort of house with two small rooms
was small
many tall buildings
outside the house
their neighbours
friendly to each other
a kind of big family
played together after school
often visited each other
Listening
Similar to something
Mum always tells me her hometown is small,
but this is ___________ a big city.
Part of a category
We lived in ____________ house…
We were friendly to each other, just like __________
big family.
Less in quality
It was ____________ inconvenient.
Talk Builder
Vague Language
like
a bit
a kind of
a sort of
Listen and complete the Talk Builder.
like
a sort of
a kind of
a bit
Listening
To make a statement less strong.
Work in groups and discuss.
For what purposes would you use vague language
Agent: Yes, sir, ________________.
…
Agent: Please give me your account number, sir, and I’ll inquire and make sure ________________ as soon as possible.
…
Agent: Right. Would you please wait a few minutes I will ________________ and __________.
…
Agent: Sorry for keeping you waiting… I have reset your account. It’ll _________________.
Compromising
I can understand
I do understand why you are upset
I know how you feel
I know how annoying it is
a response is provided
the issue is resolved
a solution is given
see what I can do
check the problem
ask someone for help
be fine by this time tomorrow
be okay in an hour
I do understand why you are upset
the issue is resolved
check the problem
see what I can do
be okay in an hour
Agent: I quite understand how you feel, sir. I apologise for ____________.
Apologising
our part in it
the inconvenience
wasting your time
our part in it
Listen to the dialogue and then choose the best answer.
1. What’s the relationship between the two
A. Customer and service agent.
B. Employer and employee.
C. Bank manager and client.
2. What is the problem of the man
A. His account was closed.
B. He lost his account member.
C. There was some wrong with his account.
3. How did the customer feel at the end of the dialogue
A. Angry. B. Grateful. C. Upset.
√
√
√
While-listening
Lead (Introduce the story)
Headline
Background
Conflict
Result
5. Structure of the second newspaper report
Who:1. _______________________
What: Ma Ming 2. ________________ his rented flat.
Why: 3.__________________________________________
_______________________________________________.
Ma Ming; his neighbours
moved out of
His neighbours complained about his disturbing the peace
Activity 2　Careful-reading for details
Read Para.1 carefully and find the main elements of the newspaper report.
The first newspaper report: Drummer Hits the Road
Why were Ma Ming’s neighbours mad
Because Ma Ming often held parties at night. What’s worse, he had a tendency to drum late at night.
Read Para.2 carefully and do the following exercises.
listen and plete the Talk Builder. What kind of language features can you identify
Vague Language
Similar to something
Mum always tells me her hometown is small, but this is _____a big city.
Part of a category
We lived in_____ house.
We were friendly to each other, just like ____big family.
Less in quality
It was ___ inconvenient.
A like B a bit C a kind of D a sort of
A
D
C
B
For what purposes would you
use vague language
After listening
To make a statement less strong.
Reflection:
How much you have learnt
Can you talk about community spirit
Did you find the specific informantion and understand words in context
Did you figure out the purpose we use vague language
Read and Explore-Read for Details
2) Where is Ma Ming now What’s his attitude towards the conflict
Now he is in a hotel in Shanghai. Ma Ming felt that they were prejudiced against him.
He's bitter over the fact that people thought of his music as “noise”. Otherwise he didn't really mind having to leave the flat.
Read and Explore-Read for Details
3) How do you understand the title “Drummer Hits the Road”
The drummer starts a journey to look for a proper house to stay.
What’s the most important thing when dealing with conflicts
Summarize and Think
Summarize and think
Conflict and compromise
a customer & a calling center agent
a student & a teacher
compromise & give suggestions
The point is to be sincere and offer understanding.

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