资源简介

(共15张PPT)
Effective Communication
listening patiently without interruption
speaking clearly with fluency
Who is good at communicating in our class Why
being friendly
understanding your emotions
Lead-in
How does the author introduce the topic about communication
A. by comparing.
B. by listing figures.
C. by giving examples.
D. by using other’s words
Pre-reading
your best friend who wears a gentle smile
a stranger
If you hear someone shout “Hey you!”,
how will you understand it
Pre-reading
Para. 2:
Para. 1: Communication is dependent not only on what we say, but also on how we say it.
what communication is
Para 6: Effective communication will help solve problems, improve interactions, build trust and gain respect.
knowing with whom we are communicating
Para. 3:
Para. 4:
body language
Para. 5:
empathy
Read for structure
What is communication (Para 2)
The receiver sends an ________ message
The receiver receives and ________ a message.
The sender __________ and sends a message.
encodes
decodes
encoded
The feedback is ________ by the sender.
decoded
___________
(an encoded message)
________ and sends a message
face to face,
video
telephone, mail or __________
feedback
encodes
decodes
social media
Effective communication cycle
the sender
the receiver
receives and _________ the message
What is communication (Para 2) exchange
How to be a competent communicator (Para3)
We need...
to know the person’s
to decide
to determine
age, position, relationship, expectations, backgrounds
which communication channel
the approrpiate style and
how complex your choice of words
e.g. If you are a business person negotiating with a large enterprise, you should do it __________, using __________language in a ________________manner.
face to face
formal
straightforward
1. Make sure your body language clearly opposes to the message you want to deliver.
2. A smile means you are not interested in the issues being discussed while folded arms indicates trust or cooperation.
3. When you notice a change in the other person’s body language, you should change how you are communicating consequently.
4. If someone looks at you with a confused expression, you will need to ignore it and move on.
supports
F
F
T
F
attentive to
What to do with body language (T/F) (Para4)
clarify your message before moving on.
distrust or friction
The value of empathy (Para 5)
1. How can we seek to understand the other person’s emotions
putting ourselves in their shoes （L38）
2. What can we do when we understand where other people’s ideas come from
looking at the situation from their perspective （L38）
giving serious consideration to their points of view （L44）
make adjustments to our tone and choice of words （L47）
Discussion
What other suggestions can you give on how to become an effective communicator
Be patient. Do not interrupt the person while they are speaking. Patiently wait for them to finish.
Use eye contact
Be confident
Learn about the cultural background
Be courteous
Be concise
5C+
1P
Writing
Your friend Peter argued with his parents and felt blue. He askes you for some suggestions on how to communicate with his parents effectively. 你的朋友Peter和父母吵架了，心情不好，向你询问如何有效地和父母沟通，请你给他写一封建议信。（80词左右）
1.注意沟通语气与态度
2.设身处地、换位思考
3.注意肢体语言 4.......
Dear Peter,
In your last letter, you asked how to communicate with your parents. My suggestion are as follows.
Firstly... Secondly, ...Besides, ....
Yours,
Sample
Dear Peter,
In your last letter, you asked how to communicate with your parents. My suggestion are as follows.
Firstly, when you are communicating with your parents, a gentle tone and straightforward attitude can obtain feedback. Secondly, put yourself in your parents’ shoes so that you can emphathize with them, making them approve of your opinions easily. Besides, use your body language precisely, ensuring your intentions correspond with your gestures. In addition, crossing your arms indicates an act of rejection or a hint of disapproval. When arguing with your parents, don’t cite the irrelevant matters.
I sincerely hope you and your parents can cooperate with each other, reduce frictions, and communicate better.
Yours,
XXX
Homework
Polish your writing

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