资源简介

(共75张PPT)
Unit 4
Customer
Service
(1) (n.)道歉 (2)arrange(v.) .
(3) (n.)耐心 (4)battery (n.) .
(5) (v.)充电 (6)blank (adj.) .
(7) (v.)检查;核对 (8)complaint(n.) .
(9) (v.)退款;退还 (10)delivery (n.) .
(11) (v.)推迟;延期 (12)guarantee(n.) .
(13) (v.)递送;运载 (14)inconvenience(n.) .
第一部分 知识梳理
重点单词
apology
安排
patience
电池
charge
空白的
check
抱怨;投诉
refund
递送;运载
delay
保证;担保
deliver
不方便;麻烦
(15) (v.)调换 (16)leaflet(n.) .
(17) (v.)提及;提到 (18)receipt(n.) .
(19) (v.)许诺;承诺 (20)request(n.) .
(21) (v.)减少;降低 (22)sincerity (n.) .
(23) (n.)解决方法 (24)sincere(adj.) .
(25) .(n.)单子
第一部分 知识梳理
重点单词
exchange
小册子;单张广告
mention
收据
promise
要求
reduce
真诚
solution
真诚的
sheet
(1) .确保;确定
(2)cause loss to .
(3) .由于;因为
(4)sports watch .
(5) .负责……
(6)even if .
第一部分 知识梳理
重点短语
make sure
给……造成损失
due to
in charge of
运动手环
虽然
(1)I just bought it, but it have a problem now.
我刚买的(它),但现在好像出问题了。
(2)Even if I charge it for a whole night, it still doesn’t .
即使我给它充一整晚的电,它还是不能用。
(3)Thanks for your .
感谢您的耐心。
(4)Please the watch and sign your name here.
请您查验一下手表并在这里签字。
第一部分 知识梳理
重点句型
seems to
work
patience
check
(5)We’ll a second delivery as quickly as possible.
我们会尽快安排第二次发货。
(6)Hope you will our company as before.
希望你能一如既往地支持我们公司。
(7)As you in your letter, delayed delivery will cause loss to your business.正如你在信中所提到的,延误交货将会给你方生意带来损失。
(8) ,be on time for your business activities.
最后但同样重要的是,商务活动要准时。
第一部分 知识梳理
重点句型
arrange
support
mentioned
Last but not least
状 语 从 句
状语修饰动词、形容词、副词等句子成分,说明时间、地点、原因、目的、结果、条件等。
名词、副词、介词短语、不定式短语和从句等均可作状语。
从句:必须符合“从句的三个必须”,即必须是句子,必须有连接词,必须是陈述句。
状语从句:在主从复合句中作状语的从句。
第一部分 知识梳理
重点语法
状语从句也用于修饰谓语,说明动作的时间、地点、方式、手段、条件、程度、比较、原因、目的、结果等。下面主要介绍原因、让步和目的状语从句。
1. because, since, as 和for 引导的原因状语从句
(1) because 引导的原因状语从句。
① because 表示的原因是必然的因果关系,语气最强,通常放在主句之后,有时也放在主句之前。
第一部分 知识梳理
重点语法
例如:
Do you want to know why I am leaving I am leaving because I am tired.你知道我为什么要离开吗 我要离开是因为我累了。
② 回答 why 提出的问题,只能用 because, 不能用since, as 和for 。例如:
—Why can‘t I go 我为什么不能去
—Because you are too young.因为你还太小。
第一部分 知识梳理
重点语法
③ because 从句可用作表语, since, as 和for 无此用法。例如:
This is because the earth is travelling around the sun.
这是因为地球绕着太阳转。
④表示“… …的原因是因为… …”这一意义时,一般要 用 “The reason why ... is that ... ”。
例如:
The reason why he cannot come is that he is ill.
他不能来是因为他病了。
第一部分 知识梳理
重点语法
(2) since 引导的原因状语从句。
since 引导的原因状语从句一般放于主句之前,表示已知的、显然的理由(通常被翻译成“既然”),较为正式,语气比 because 弱。例如:
Since you are free today, you had better help me with my math.
既然今天你有空,你最好帮我补习数学。
(3) as 引导的原因状语从句。
as 引导原因状语从句时表示附带说明的“双方已知的原因”,语气比since 弱,较为正式,位置较为灵活,常放于主句之前。
第一部分 知识梳理
重点语法
例如:
As it is raining, you’d better take a taxi.
既然在下雨,你最好乘出租车。
I went to be dearly, as I was very tired.
我睡得早,因为我筋疲力尽了。
(4) for 引导的原因状语从句。
for 表示“因为,由于”,表明附加或推断的理由,引导的分句前常有逗号。for 分句不放句首。
第一部分 知识梳理
重点语法
例如:
It rained last night, for the ground is wet this morning.
昨天晚上下雨了,因为今天早晨地面是湿的。
【注意】
汉语习惯上说“因为 … … 所以”,但英语却不能将because, since, as, for 等与 so (所以)连用。
第一部分 知识梳理
重点语法
2. although / though (尽管,虽然), even though / even if (即使)引导的让步状语从句
although 与 though 两者意思相同,一般可互换,都可以与 yet, still 或nevertheless 连用,但不能和 but 连用。例如:
There is no such thing as a convincing argument, although every man think she has one.
根本就没有什么令人信服的论证,虽然每个人都认为自己有。
第一部分 知识梳理
重点语法
Though she gave no sign, I was sure she had seen me.
尽管她没有示意,我还是确信她看见了我。
【注意】though 还可以用作副词,意为“可是,然而”,置于句末。例如:
He said he would come; he didn‘t, though. 他说他会来的;可是,他没有。
even if 与 even though 两者意思相同,一般可互换。例如:
Speakyourmind,evenifyourvoiceshakes.
说出你的想法,即使你声音颤抖。
第一部分 知识梳理
重点语法
Even though the man had a smile on his face, the old lady was worried.
尽管老人脸上挂着微笑,老太太却很担心。
3.in order that 和 so that 引导的目的状语从句
in order to 和 in order that 均可表示目的,两者的区别是:前者引出不定式,后者用以引导目的状语从句。与 in order to do sth. 表示目的的情形相似, in order that 引导的目的状语从句可以位于主句之前或之后。
第一部分 知识梳理
重点语法
例如:
We arrived early in order that we could get good seats.
我们到得早,以便能找到好座位。
These men risk their lives in order that we may live more safely.
这些人甘冒生命危险,为的是让我们的生活更安全。
I bought a new car in order that my wife might learn to drive.
我买了一辆新车,以便我妻子可以学习驾驶。
第一部分 知识梳理
重点语法
In order that you may create such a picture, you have to possess certain artistic weapons.为了能创作这样的画,你得运用某些艺术手法。
sothat引导的目的状语从句通常位于主句之后。例如:
I will give him a key so tha the canget into the house when ever he likes.
我会给他一把钥匙,好让他能随时进来。
I got here early so that we could have a few minutes alone together.
我提前到是为了我们能单独在一起待几分钟。
第一部分 知识梳理
重点语法
They wrote the notices in several languages so that foreign tourists could understand them.
他们用好几种文字写通知,以便让各国游客都能看得懂。
so that 中的so有时可省略。例如:
Leave the keys out so (that) I remember to take them with me.
把钥匙放在外面,好让我记得带。
I deliberately didn’t have lunch so (that) I would be hungry tonight.
我故意没吃午饭,为的就是让自己今晚饿。
第一部分 知识梳理
重点语法
so that 引导的目的状语从句有时还可置于主句之前。但是,若 so that 引导的从句是表示结果,则不可放在句首。例如:
So that I shouldn‘t worry, he phoned me on arrival.
为了不让我担心,他一到目的地就给我打了电话。
So that I shouldn’t forgetit, I made a knot in my handkerchief.
为了避免忘记,我将手帕打了一个结。
So that the coming generation can learn the martial arts, he has recently devoted much time to writing books on the subject.
为了下一代能够学会武术,他近来花了大量时间著书立说。
第一部分 知识梳理
重点语法
课后巩固提高——Part A基础巩固
Ⅰ、单词拼写
1. We received a letter of (道歉).
2. I will (安排) for some one to show you around.
3. Before use, the battery must be (充电).
4. (检查) your work before handing it in.
5. The store will (退还) your money if you return the item with in 30 days.
apology
arrange
charged
Check
refund
课后巩固提高——Part A基础巩固
Ⅰ、单词拼写
6. We promise to (递送) with in 48 hours.
7. I fit doesn’t fit, take it back and the store will (调换) it.
8. Nobody (提及) anything to me about it.
9. I have run out of (耐心) with her.
10. I’ll see what I can do but I can’t (许诺) anything.
deliver
exchange
mentioned
patience
promise
Ⅱ、单项选择题
1. The teacher still spok every loudly he had a sore throat.
A. so that
B. as soon as
C. as long as
D. even though
D
解析：D 考查状语从句。so that 意为“以便于”;as soon as意为“一……就……”; as long as 意为“只要”; even though 意为“尽管”。The teacher still spoke very loudly 与he had a sore throat 是让步关系,用 even though 引导让步状语从句。故选D。
Ⅱ、单项选择题
2. Our Chinese teacher is nice and patient she is very strict with us.
A. if B. as
C. unless D. though
D
解析：D 考查连词。if 意为“如果”; as 意为“由于”;unless意为“除非”; though 意为“尽管”。Our Chinese teacher is nice and patient 与 she is very strict with us 是让步关系,用though 引导让步状语从句。故选 D。
Ⅱ、单项选择题
3. the sun was shining, it wasn’t very warm.
A. Although B. If
C. Since D. Because
A
解析：A 考查连词。although 意为“虽然”,表示语义转折; if 意为“如果”; since 意为“自从;既然”; because 意为“因为”。根据句意可知,两句之间是转折关系。故选A。
Ⅱ、单项选择题
4. he is my favorite singer ,I didn’t buy his new CD.
A. If B. Ever since
C. Even though D. Because
A
解析：C 考查连词。if 意为“如果”; ever since 意为“从那时起”; even though 意为“虽然”; because 意为“因为”。分析... he is my favorite singer, I didn’t buy his new CD. 可知,构成让步关系,用 even though 引导。故选C。
Ⅱ、单项选择题
5. people have to be at least 18 to get the vaccine (疫苗), I have to wait several weeks for my next birthday.
A. Since B. Before
C. Until D. When
A
解析：A 考查连词。since意为“既然,由于”;before意为“在……之前”;until意为“直到”; when 意为“当……时”。people have to be at least 18 to get the vaccine 与 I have to wait several weeks for my next birthday是因果关系,用 since引导原因状语从句。故选A。
Ⅱ、单项选择题
6. everyone is here, let’s begin the party.
A. Since
B. Though
C. While
D. Unless
A
解析：A 考查连词。since 意为“既然”; though 意为“尽管”; while 意为“当……时候”; unless 意为“除非,如果不”。根据语境,前面这句话表示原因,后面表示结果,这里应用 since 引导原因状语从句。故选A。
Ⅱ、单项选择题
6. everyone is here, let’s begin the party.
A. Since
B. Though
C. While
D. Unless
A
解析：A 考查连词。since 意为“既然”; though 意为“尽管”; while 意为“当……时候”; unless 意为“除非,如果不”。根据语境,前面这句话表示原因,后面表示结果,这里应用 since 引导原因状语从句。故选A。
Ⅱ、单项选择题
7. it's raining, we should stay indoors.
A. Before B. Since
C. Although D. Unless
B
解析：B 考查连词。before 意为“在……之前”; since 意为“由于”; although 意为“尽管”; unless 意为“除非”。根据语境,前面这句话表示原因,后面表示结果,这里应用 since 引导原因状语从句。故选B。
Ⅱ、单项选择题
8.Poor Kate didn’t go to school today she hurt her leg.
A. so that B. if
C. before D. because
D
解析：D 考查连词。so that 意为“为了”; if 意为“如果”; before 意为“在……之前”; because 意为“因为”。空格前后句之间是因果关系,属于“前果后因”,应用because 引导原因状语从句。故选D。
Ⅱ、单项选择题
9. At present, it is not easy for some students to get up early they have too much homework to finish.
A. unless B. since
C. as a result D. although
B
解析：B 考查连词。unless 意为“除非”; since 意为“既然,自从”; as a result 意为“结果”; although 意为“尽管,虽然”。根据At present, it is not easy for some students to get up early 可知,和下文之间存在因果关系,故选B。
Ⅱ、单项选择题
10. you have made up your mind to lose weight, you’d better eat less in the evening.
A. Since B. Although
C. Unless D. Until
A
解析：A 考查连词。since 意为“既然,由于”; although 意为“尽管”; unless 意 为 “除非”; until 意为“直到”。根据句意可知,此句应用 since 引导原因状语从句。故选A。
Ⅱ、单项选择题
11.Mary shut the window just now she could keep the insects out.
A.so that B.when
C.till D.after
A
解析：A 考查连词。so that 意为“为了”; when 意为“当……时”; till 意为“直到”; after 意为“在……之后”。根据空格前后句可知,此处应用 so that 引导目的状语从句。
故选A。
Ⅱ、单项选择题
12. Aunt Lucy put the plant near the window it could get enough sunlight.
A. as if B. even though
C. as long as D. so that
D
解析：D 考查目的状语从句。as if 意为“好像”,引导方式状语从句; even though 意为“尽管”,引导让步状语从句; as long as 意为“只要”,引导条件状语从句;so that 意为“以便”,引导目的状语从句。根据 it could get enough sun light是 put the plant near the window 的目的,故选D。
Ⅱ、单项选择题
13. — I am going to sell all your old books. They are taking up a lot of space.
— ! They’re everything tome. If you sell them, you will take my life.
A. I couldn’t agree more B. You can’t be serious
C. It’s nothing D. Sounds good
B
解析：B 考查情景交际。I couldn’t agree more 意为“我完全同意”; You can’t be serious 意为“你不是认真的吧”;It’s nothing 意为“没什么”; Sounds good 意为“听起来不错”。根据They’re everything tome. If you sell them, you will take my life. 可知,B选项符合语境。故选B。
Ⅱ、单项选择题
14. That girl often helps her father letters in the community.
A. take B. deliver
C. taking D. delivering
B
解析：B 考查固定搭配。根据题干,可知此处考查 help sb. do sth. 帮助某人做某事。
故选B。
Ⅱ、单项选择题
15. Jack, you should like a gentleman at such an important party.
A. exchange B. complain
C. behave D. deliver
C
解析：C 考查动词。exchange 意为“交换”; complain 意为“抱怨”; behave 意为“表现”; deliver 意为“递送”。根据句意可知,此处用 behave ,表示“表现”。故选C。
Ⅲ、情景对话
A= Clerk: Miss Lu B= Customer: Jack Green
A: Morning! Is there anything I cand of or you
B: Yes, please! 1 .
A: Yes, we do. What kind of room would you like
B: 2 .
A: OK. 3 .
B: Jack Green.
A: How long will you best aying
A. And your name
B. Do you have any rooms available at the moment
C. How much is it for one night
D. A double room, please.
E. How many persons
F. I’m here on business.
G. Please fill in this form.
B
D
A
Ⅲ、情景对话
B: One week. 4 .
A: Each night costs 320 RMB, but for a week stay, we can offer you 280 RMB.
B: That’s great. Is breakfast included
A: Yes, it is. 5 .
B: OK. Here’s the money and the form.
A: Thank you. Here’s your key. Enjoy your stay!
A. And your name
B. Do you have any rooms available at the moment
C. How much is it for one night
D. A double room, please.
E. How many persons
F. I’m here on business.
G. Please fill in this form.
C
G
1.我们的员工会竭尽全力确保您访问愉快。
Our staff will do their best to you enjoy your visit.
2.这项工作由专人负责。
Some one is put the work.
3.他失误的原因是年轻没有经验。
His mistake was youth and inexperience.
4.她好像不觉得冷。
She doesn’t feel the cold.
二、完成句子
make sure
in charge of
seem to
due to
5.她努力工作,为的是一切能够及时就序。
She worked hard everything would be ready in time.
6.即使你皮肤黝黑,仍需要防晒。
you have dark skin, you still need protection from the sun.
7.聚会很快就安排好了。
The party quickly.
8.我们都早点起床,以便可以7点钟出发。
We all get up early we can start at seven.
二、完成句子
so that
Even if
in order that
was arranged
John was a manager in a factory. He enjoyed running for exercise around the park when he was free. One Sunday afternoon, after running as usual, John 1 to go home and have a rest. Just then, he noticed an old woman standing by the road. 2 old woman looked around worriedly. John went over and asked what 3 for her. After a short talk, John came to know that she forgot her way home and got lost. Besides, she was very tired and hungry. John called the old woman’s son and then took her to the 4 restaurant.
课后巩固提高——Part B能力提升
Ⅰ、完形填空
1. A. decided B. has decided
C. decides D. will decide
2. A.A B.An
C.The D./
3. A.can he do B.he can do
C.could he do D.he could do
4. A.nearest B.nearer
C.farthest D.farther
A
C
D
A
In the restaurant, John ordered food and drink for the old woman 5 . While eating, sometimes she carelessly sprinkled (撒) food and drink on the table and on her coat. Other customers felt disgusted (厌恶的) at this sight. 6 John didn’t care about this. He stood up and cleaned the table from time to time 7 silence.
It took the old woman some time 8 eating. After that, John paid the bill and they were ready to leave when the old woman’s son arrived.
课后巩固提高——Part B能力提升
Ⅰ、完形填空
5. A. polite B. politely
C. angry D. angrily
6. A. And B. But
C. Or D. So
7. A. on B. for
C. in D. with
8. A. to finish B. finish
C. finishes D. finished
B
B
C
A
He held John’s hands and said, “Thanks to your help, my mother 9 well!” “You’re welcome. She makes me remember my mom who die dy ears ago. I did what as on should do,” said John. All the 10 around showed respect (尊敬) to John. They were touched by his kindness.
课后巩固提高——Part B能力提升
Ⅰ、完形填空
9. A. treats B. is treating
C. was treated D.will be treated
10. A. woman B. women
C. customer D. customers
C
D
解析:
1. A 考查时态。decided 意为“决定”,一般过去时; has decided 意为“已经决定”,现在完成时; decides 意为“决定”,一般现在时; will decide 意为“将要决定”,一般将来时。根据上文 One Sunday afternoon, after running as usual 及语境可知,全文用的都是一般过去时。故选A。
2. C 考查冠词。a 意为“一个”; an 意为“一个”; the 意为“这个”。根据上文he noticed an old woman standing by the road可知,他注意到路边有位老太太,此处表示特指上文提到的那位老太太。故选C。
3. D 考查宾语从句。根据上文 John went over and asked what 可知,约翰走了过去并问能为她做什么,考查宾语从句陈述语序的原则,加之全文时态为一般过去时,故选D。
4. A 考查形容词最高级。nearest 意为“最近的”; nearer 意为“更近”; farthest 意为“最远的”; farther 意为“更远的”。根据上文she was very tired and hungry 可知,老太太又累又饿,所以作者带她去了最近的餐馆。故选A。
解析:
5. B 考查副词。polite 意为“有礼貌的”; politely 意为“礼貌地”; angry 意为“愤怒的”; angrily 意为“愤怒地”。根据上文 John ordered food and drink for the old woman 可知,约翰礼貌地给老太太点了食物及饮料,用副词 politely 。故选B。
6. B 考查连词。and 意为“和”; but 意为“但是”; or 意为“或者”; so 意为“所以”。根据Whileeating, sometimes she carelessly sprinkled(撒) food and drink on the table and on her coat. Other customers felt disgusted (厌恶的) at this sight. 及下文 John didn’t care about this 可知,老太太吃饭时把食物及饮料撒到桌子和外套上,但约翰却并不在意。故选B。
7. C 考查介词。on 意为“在……上”; for 意为“为了,给,对”; in 意为“在 …… 里”; with 意为“和 …… 一起”。根据语境可知,约翰默默地弄干净桌子, in silence 为固定搭配,故选C。
解析:
8.A 考查动词不定式。根据上文 It took the old woman some time 可知,此处考查 It takes sb. some time to do sth. 固定结构,意为“做某事花费某人多长时间”。故选A。
9. C 考查动词语态。 根据此句中的主语 my mother 可知,主谓语之间为被动关系,要用被动语态,构成是 be done ,时态是一般过去时,故选C。
10. D 考查名词。woman 意为“女子”,单数; women 意为“女人们”,复数; customer 意为“顾客”,单数; customers 意为“顾客们”,复数。根据语境可知,此处指的是餐馆的所有顾客,要用复数形式。故选D。
Ⅱ、阅读理解
A
Beep! Beep! Barcode (条 形 码 ) technology makes it faster and easier to buy things in stores. This year, this great invention is 50 years old! Time has proved it to be a great invention. Before this, cashiers (收银员) had to do that by hand.
What information does a barcode include Where the product comes from, where it has been, it sprice, expiration date... you name it. It can also help stores record their products. For example, if there are 10 boxes of milk and a customer buys one, it will be recorded so that the store owner knows there are nine boxes left.
Ⅱ、阅读理解
“Its creation allowed the first digitization (数字化) in the control of the stock (库存),” Jose Maria Bonmati from AECOC, a Spanish commercial association, told EL Mundo.
The next generation of barcodes, such as QR codes, can hold more information. “They can tell consumers if a product contains allergens (过敏原) or if it is organic (有机的). This provides consumers with a greater level of trust in products they buy,” said GSI, an organization that develops global barcode standards.
1. What can we know about barcodes
A. They were first used to buy things.
B. They were invented fifty years ago.
C. They were used to control the stock.
D. They were designed by a cashier from a store.
B
解析：B 细节理解题。根据 This year, this great invention is 50 years old! 可知,条形码是50年前发明的。故选B。
2. What is Paragraph 2 mainly about
A. What barcodes can be used for.
B. What barcodes can help customers do.
C. How widely barcodes are used.
D. How information is stored in barcodes.
A
解析：A 段落大意题。根据What information does a barcode include Where the product comes from, where it has been, its price, expiration date... 可知,第二段介绍了条形码包含的信息,以及这些信息的作用,并举例说明。故选A。
3. According to Jose Maria Bonmati, barcodes .
A. make cashiers’ work easier to do
B. improve the level of trust in the products
C. help companies better manage their stock
D. tell consumers more about the products they buy
C
解析：C 细节理解题。根据第三段Its creational lowed the first digitization(数字化) in the control of the stock可推知,条形码可以帮助更好地管理库存。故选C。
4. What can we know from the last paragraph
A. The importance of barcodes still needs to be proven.
B. GSI is the next generation of barcodes.
C. GSI is developing a new type of barcode.
D. QR codes are more consumer-friendly.
D
解析：D 推理判断题。根据 They can tell consumers if a product contains allergens (过敏原) or if it is organic (有机的). This provides consumers with a greater level of trust in products they buy 可知,二维码对消费者更友好。故选D。
5. Which word might the writer use to describe barcodes
A. Doubtful.
B. Beautiful.
C. Convenient.
D. Uncertain.
C
解析：C 观点态度题。根据 They can tell consumers if a product contains allergens (过敏原) or if it is organic (有机的). This provides consumers with a greater level of trust inproducts they buy 并通读全文可推断,故选C。
Ⅱ、阅读理解
B
Asmile (微笑) is one of the most common human expressions (表情). It’s also one of the simplest. It makes us happier right away (tryitnow) and it can change the way others around us feel.
We usually smile around 26 times a day. However, almost half of those smile sare fake (假的). We’re smiling to be polite or because we don’t want others to know how we’re really feeling—which might be unhappy.
Go into a large shop, find a shop worker and you’ll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务),
Ⅱ、阅读理解
it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers’ feelings get worse during the day. As are sult, they do less work than those workers who only smile when they really feel like it.
What’s more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren’t used to this and they felt uncomfortable in the shops.
6. We know the reasons why people give fake smiles from Paragraph .
A. 1
B. 2
C. 3
D. 4
B
解析：B 细节推理题。根据文章第二段 However, almost half of those smiles are fake (假的). We’re smiling to be polite or because we don’t want others to know how we’re really feeling—which might be unhappy. 可知,我们从第二段中知道人们为什么会假笑。故选B。
7. What does the under lined word “ positive ” in Paragraph 3 mean in Chinese
A. 有关联的
B. 有目的的
C. 有改观的
D. 有助益的
D
解析：D 词义猜测题。根据Although many people believe smiling is an important part of customer service (客户服务), 以及下文的A report says fake smiles make workers feel less happy at work. 可推测出,positive的意思应该是“有助益的”。故选D。
8. German customers might think the smiles of the Walmart workers were .
.
A. strange B. small
C. warm D. quick
A
解析：A 推理判断题。根据文章最后一段In Walmart, workers were asked to smile at customers. However, Germans weren’t used to this and they felt uncomfortable in the shops.可知,德国顾客可能会觉得沃尔玛员工的笑很奇怪。故选A。
9. Which of the following is TRUE about Walmart
A. It had a good business for eight years.
B. Its workers in Germany didn’t smile often.
C. Its customer service was the worst in Germany.
D. It opened about 100 shops in Germany some years ago.
D
解析：D 细节理解题。根据第四段第二句 The US company, Walmart, opened nearly 100 shops in Germany some years ago. 可知应选D。
10. What does the passage mainly talk about
A. Fake smiles can bring people close.
B. Fake smiles can be bad for business.
C. Fake smiles are necessary some times.
D. Fake smiles are good for people’s health.
B
解析：B 主旨大意题。第三段讲述了假笑会给商店里的员工带来越来越糟糕的感受,会导致他们工作起来不如那些真心想笑的人那么卖力。第四段讲述了开设在德国的沃尔玛超市,因为员工的假笑,让顾客感到不舒服,所以开设在德国的沃尔玛超市在8年内逐一停业了。以上都能说明,这篇文章谈论的主题是假笑可能会对生意不利。故选B。
Ⅱ、阅读理解
C
Do you like music in stores People call it back ground music. Background music first found its way in shops and restaurants in the US, but it soon became popular in other parts of the world. Now many stores like to play this kind of music.
Why do they use it Well, because they want to make customers stay longer . Then customers may buy things if they stay longer. In fact, someback ground music is soft.However, some background music is too loud. Many customers don’t like any background music. When they hearit, they may get angry and walk out of the shop.
Ⅱ、阅读理解
According to a study 75% of the customers care about the background music when they go into a store. If they like the music, they’ll stay longer and they’ll come to the store again. However, 50% of the customers will leave the store because they don’t like the music. They even say that they may not return to the store again.
So stores should choose a proper (合适的) “sound” for their customers. The proper background music is a good way to attract more customers.
So it’s important for store and restaurant owners to be more careful with their background music. Some restaurant owners even say that background music is more important than the taste.
11. Which of the following places used background music in the US at first
① hospitals ② stores ③ schools ④ restaurants
A. ①② B. ②③ C. ②④ D. ①③
C
解析：C 细节理解题。根据Background music first found its way in shops and restaurants in the US.可知,②④符合题意。故选C。
12.Many stores and restaurants like to use background music because .
A. they want to make their customers happy
B. every customer enjoys listening to music
C. they hope the music can help with their business
D. the music makes their places look more beautiful
C
解析：C 细节理解题。根据Well, because they want to make customers stay longer. Then customers may buy things if they stay longer. 可知,商店和餐馆使用背景音乐是为了他们的生意。故选C。
13. The underlined word “attract” might mean in Chinese.
A. 解释
B. 吸引
C. 奖励
D. 模仿
B
解析：B 词义猜测题。根据The proper background music is a good way to attract more customers.可以推测,合适的背景音乐应该会吸引更多的顾客。故选B。
14. Which one is true
A. All customers like background music when they are in the store.
B. 75% of the customers will leave the store because they don’t like the music.
C. If the customers like the music, they’ll stay longer in the store.
D. It’s not necessary for the store owners to choose proper music.
C
解析：C 细节理解题。根据Iftheylikethemu-sic,they llstaylongerandthey llcometothestoreagain.可知,C项与文章相符。故选C。
15. What’s the best title of the passage
A. Talk More with Customers
B. Make Customers Happy
C. Buy Things in Proper Ways
D. Use Background Music Properly
D
解析：D 标题归纳题。通读全文可知,文章主要讲了不同背景音乐吸引顾客的效果,并得出要使用合适的背景音乐的结论。故选D。
1. 他没有耐心等。
.
2. 她负责管理这个办公室。
.
3. 不要提这件事。
.
4. 我保证尽我最大努力取得好成绩。
.
Ⅲ、英汉互译
He doesn’t have the patience to wait.
She is in charge of the office.
Don’t mention the matter.
I promise to try my best to get good grades.
5. 简单的方法将有助于降低您的风险。
.
6. I think the door’s locked, but I’ll just go and make sure.
.
7. The team’s success was largely due to her efforts.
.
8. I shook hands and exchanged a few words with the manager.
.
Ⅲ、英汉互译
Simple ways will help reduce your risk.
我想门是锁着的,但我会去确认一下。
团队的成功主要是因为她的努力。
我与经理握手,并交谈了几句。
9. We received a number of complaints from customers about the lack of parking facilities.
.
10.We offer customers a free home delivery service.
.
Ⅲ、英汉互译
我们收到了许多来自顾客的投诉,抱怨缺少停车设施。
我们为客户提供免费送货上门服务。
假如你叫李华,请你就本校食堂存在的问题给校长写一封投诉信。
内容包括:
1.投诉的原因;
2.投诉的具体问题;
3.提出合理的建议。
注意:
1.词数100左右;
2.可以适当增加细节,使行文连贯。
Ⅳ.写作
One possible version:
Dear Headmaster,
Sincerely yours,
Li Hua
I’m LiHua, a Senior 2 student. I venture to write you a letter to complain about the poor service of our can teen.
What students complain about most is the poor quality of the food. The steam bread is often cold and the vegetables are overcooked. With the declining quality of the canteen, it is intolerable for us students to meal at school. In addition, compared with take out food, the price of the food in our canteen is so high that many poor students are burdened heavily. Worst still, table ware that isn’t sanitized is used from time to time, and some students get ill as a result of it.
I strongly recommend that you should improve the quality of the food and cook some simple dishes for the poor students so that they can afford the expense. I would appreciate it if you could take my complaint seriously.
THANK YOU !

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