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(共19张PPT)
Complaining about the Food
Daily Dictation
Blind Listening
Listening
Comprehension
What did the customer complain about the dish
It was too salty and spicy.
It was cold and not fresh.
It was too sweet and sour.
2.Why might the kitchen have made a mistake according to the server
The server forgot to note the request.
They have a new chef in the kitchen.
It was busy during the peak dining hour.
3.What does the restaurant offer to do to make up for the mistake
Remake the dish immediately.
Offer a free dessert as an apology.
Provide a full refund for the meal.
acb
Complaining about the Food
听写填空：Excuse me, this dish is inedible[ n ed bl]不能吃的. What's the matter It's way too(太……了) 1.________ and spicy. I clearly told the server that I can't eat any 2.________ food at all. I'm truly sorry for the bad experience. It's a 3.________ dining hour today, and the kitchen was overwhelmed[ v welmd]应接不暇的；繁忙的；不知所措的. They might have overlooked your 4.________. Overlooked That's no excuse. How about I ask the kitchen to remake it for you right now Forget it. It'll take 5.________ to remake. Just 6.________ this dish from the bill. Absolutely. As an 7.________, we'll offer you a complimentary [ k mpl mentri]免费的;赠送的;赞美的 8.________ after the meal, hoping to make up for this mistake. I hope you'll take customer requests more 9.________ next time and 10.________ such mistakes. You're 11.________ right, and we'll 12.________ improve.
Complaining about the Food
完整文本：Excuse me, this dish is inedible[ n ed bl]不能吃的. What's the matter It's way too(太……了) 1.salty and spicy. I clearly told the server that I can't eat any 2.spicy food at all. I'm truly sorry for the bad experience. It's a 3.peak dining hour today, and the kitchen was overwhelmed[ v welmd]应接不暇的；繁忙的；不知所措的. They might have overlooked your 4.request. Overlooked That's no excuse. How about I ask the kitchen to remake it for you right now Forget it. It'll take 5.ages to remake. Just 6.remove this dish from the bill. Absolutely. As an 7.apology, we'll offer you a complimentary [ k mpl mentri]免费的;赠送的;赞美的 8.dessert after the meal, hoping to make up for this mistake. I hope you'll take customer requests more 9.seriously next time and 10.avoid such mistakes. You're 11.absolutely right, and we'll 12.definitely improve.
归纳拓展 词汇积累
complain / complaint; way too + adj. / adv. 太……了(用于强调某个事物的程度或数量超出合理范围，带有明显夸张或抱怨的语气); eat / ate / eaten / inedible [ n ed bl] 不能吃的; overwhelmed [ v welmd] 应接不暇的；繁忙的；不知所措的; compliment / complimentary [ k mpl mentri] 免费的;赠送的;赞美的; make up for the mistake; desert / dessert; remove ... from ...; take ... seriously / lightly / personally; absolutely; definitely; salt / salty; spice / spicy; overlook (over + V: oversee; overhear; overwork; overcome; overwhelm; overlap; overload; overestimate; overturn); at one's request = at the request of sb; serve / server / servant / on a first come first served basis
词不离句 学以致用
Tickets for the concert are available on a first come first __________ (serve) basis, and there will be no reservations accepted.
词不离句 学以致用
__________ the customer's request, the chef prepared the sauce without garlic, as the customer was allergic to it.
词不离句 学以致用
I definitely agree with your __________ (propose) that we should invest more in renewable energy sources.
词不离句 学以致用
Try not to take her negative comments __________ (personal); she is just in a bad mood today and criticizes everyone.
词不离句 学以致用
The editor decided to remove several paragraphs __________ the article to make it more concise and easier to read.
词不离句 学以致用
The company offered us a full refund to make up __________ the mistake they had made with our online order.
Many new parents feel __________ (overwhelm) by the responsibilities of caring for a newborn baby.
词不离句 学以致用
词不离句 学以致用
The soup was so salty that it was practically __________ (edible), and we had to send it back to the kitchen.
词不离句 学以致用
If you wish to deliver a __________ (complain) about the product, you must do so within 30 days of purchase.
例句重现 熟能生巧
Tickets for the concert are available on a first come first __________ (serve) basis, and there will be no reservations accepted.
__________ the customer's request, the chef prepared the sauce without garlic, as the customer was allergic to it.
I definitely agree with your __________ (propose) that we should invest more in renewable energy sources.
Try not to take her negative comments __________ (personal); she is just in a bad mood today and criticizes everyone.
The editor decided to remove several paragraphs __________ the article to make it more concise and easier to read.
The company offered us a full refund to make up __________ the mistake they had made with our online order.
Many new parents feel __________ (overwhelm) by the responsibilities of caring for a newborn baby.
The soup was so salty that it was practically __________ (edible), and we had to send it back to the kitchen.
If you wish to deliver a __________ (complain) about the product, you must do so within 30 days of purchase.
大声朗读 培养语感
Tickets for the concert are available on a first come first served basis, and there will be no reservations accepted.
At the customer's request, the chef prepared the sauce without garlic, as the customer was allergic to it.
I definitely agree with your proposal that we should invest more in renewable energy sources.
Try not to take her negative comments personally; she is just in a bad mood today and criticizes everyone.
The editor decided to remove several paragraphs from the article to make it more concise and easier to read.
The company offered us a full refund to make up for the mistake they had made with our online order.
Many new parents feel overwhelmed by the responsibilities of caring for a newborn baby.
The soup was so salty that it was practically inedible, and we had to send it back to the kitchen.
If you wish to deliver a complaint about the product, you must do so within 30 days of purchase.
Thanks ~

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