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2026江西省中职英语二轮专题
情景对话
主讲aaa
为什么学情景对话？
什么是情景对话？
怎么学情景对话？
导航
【考查题型】 共10小题，每小题2分，分a、b两段对话,
（1）a段对话——五选五型：要求考生从对话后所给5个选项中选出可以填入空白处的最佳选项对话
（2） b段对话——七选五型：要求考生根据对话内容，从对话后的7个选项中选出能填入空白处的最佳选项，选项中有两项为多余选项
什么是情景对话？
【题型示例——五选五型】
A．What skills would you bring to our company
B．Sometimes I am a little shy to talk to the boss.
C．My partner Tom mentioned that you worked with computers for four years.
D．Sounds great!
E．And we certainly need help.
什么是情景交际？
【题型示例——五选五型】
W: Hi, you must be Mark. I’m Susan Parker. Please have a seat.
M: Thank you.
W: 111
M: Yes, my last job was with a small new company like yours. I enjoy helping businesses as they are just beginning.
W: 222
…
什么是情景交际？
【题型示例——七选五型】
A．What about you
B．How do you learn cooking
C．I like delicious food.
D．What video platform do you often use
E．I can make cakes, salads, soups, and fried dishes.
F．Do you like cooking
G．I will have a try.
什么是情景对话？
【题型示例——七选五型】
(Tina and Joan are talking about their hobbies.)
A: Helen, I often see you posting food pictures on Moments (朋友圈).
B: Yeah, 1 1
A: I like delicious food, too. 2 2
B: Yes, I like cooking very much.
A: 3 3
B: I learn cooking from my mum, and I also learn online.
什么是情景对话？
【题型示例——七选五型】
(Tina and Joan are talking about their hobbies.)
A: What kind of food can you cook
B: 4 4
A: Wow, I’d like to learn to cook.
B: There are many live cooking shows (直播秀). Why not learn from them
A: Sounds great. 5 5
B: I often use Tik Tok (抖音) and Bilibili. You can have a try.
A: OK. Thanks.
什么是情景对话？
重点考查内容
【考查能力】 主要考查考生在简单的英语交际中根据语境正确使用交际用语的能力，同时也考查考生的语感
为什么学情景对话？
怎么学情景对话？
出题规律
01
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name
G．Please sign your name here!
W: Good morning. 111
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. 222
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
有哪些元素呢？
出题规律
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name
G．Please sign your name here!
W: Good morning. 111
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. 222
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
有哪些元素呢？
7个选项+情景对话
出题规律
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
W: Hello, the Samsung help desk. This is Laura speaking. 116
M: Hi. My S6 phone is getting very slow. Can it be fixed
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use 227
M: Yes, I’ve done that.
W: Let’s see… You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M: 328 It’s still slow.
W: 429 It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W: 530 You’ll probably see a difference in the phone’s performance.
有哪些元素呢？
出题规律
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
W: Hello, the Samsung help desk. This is Laura speaking. 116
M: Hi. My S6 phone is getting very slow. Can it be fixed
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use 227
M: Yes, I’ve done that.
W: Let’s see… You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M: 328 It’s still slow.
W: 429 It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W: 530 You’ll probably see a difference in the phone’s performance.
有哪些元素呢？
5个选项+情景对话
出题规律
【分析】
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name
G．Please sign your name here!
一般疑问句
特殊疑问句
陈述句
寒暄用语
一般疑问句
祈使句
寒暄用语
出题规律
【选项特征】
一般疑问句：下文往往有Yes/ No等回答
特殊疑问句：下文往往有对应的陈述句回答
陈述句：上文往往有对应问句或有逻辑关系的陈述句
寒暄用语：往往用语对话的开头、结尾
祈使句：往往带有请求、命令、要求等含义
出题规律
【情景对话话题类型】
个人与家庭（如个人信息、亲友、友谊、家庭活动）
学校生活（如校园设施、校园活动、老师与学生、课程）
日常生活（如文明礼仪、饮食、购物、天气、服装、广告）
休闲娱乐（如运动、音乐、电影、游戏、兴趣、爱好）
健康（如疾病、就医、健身）、居住环境（如社区、安全、家居、公共设施）
出行（如旅游、交通、问路、预订）
科学技术（如网络、通讯、传播）
工作（如职业、计划、求解决问题、职业道德、求职、生涯规划）
节日与习俗（如中外节日、风俗习惯）
出题规律
W: Good morning. 111
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. 222
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
话题类型
出行
怎么样命题呢？
出题规律
【命题思路1】
设置问话
考查根据情景和需要礼貌问话的能力。实际对话中,无论是问路、购物、就餐、看病、约会、借书、询问时间，还是邀请、请求、提供帮助、打电话等，都免不了要向对方发问
【例】W: Two singles. 111
M: First-class is 100 yuan and second-class is 80 yuan.
A．Will that be OK B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you E．Have a nice trip.
F．May I have your name G．Please sign your name here!
出题规律
【命题思路1】
设置问话
考查根据情景和需要礼貌问话的能力。实际对话中,无论是问路、购物、就餐、看病、约会、借书、询问时间，还是邀请、请求、提供帮助、打电话等，都免不了要向对方发问
【例】W: Two singles. How much are the tickets
M: First-class is 100 yuan and second-class is 80 yuan.
【解析】根据下文的回答“First-class is 100 yuan and second-class is 80 yuan.（一等座100元，二等座80元。）”可知，男士在询问售票员高铁票的价格。
出题规律
【命题思路2】
要求应答
考查根据情景和语境恰当应答的能力。面对问话如何回答，听了别人的话如何应答，并且是使用地道的英语，用词恰当，这也是日常交际的重要方面
【例】W: First-class is 100 yuan and second-class is 80 yuan.
　　　M: 444
W: That’s 160 yuan, please.
A．Will that be OK B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you E．Have a nice trip.
F．May I have your name G．Please sign your name here!
出题规律
【命题思路2】
要求应答
考查根据情景和语境恰当应答的能力。面对问话如何回答，听了别人的话如何应答，并且是使用地道的英语，用词恰当，这也是日常交际的重要方面
【例】W: First-class is 100 yuan and second-class is 80 yuan.
　　　M: Two second-class tickets are fine, thank you.
W: That’s 160 yuan, please.
【解析】根据上文售票员说“First-class is 100 yuan and second-class is 80 yuan.（一等座100元，二等座80元。）”及下文售票员的回答“That’s 160 yuan, please.（一共160元。）”可知，男士要买两张二等座的票。
出题规律
【命题思路3】
考查表述
考查根据提示和语境用英语清楚表述应说内容的能力。实际对话中，除了发问和应答，往往需要陈述某事、看法或者想法。日常交际应该有这种表达能力
【例】M: Thanks. Do you think the cover is all right
W: It looks OK. 27
M: Good idea. I can easily do it on the computer. How about the content
A．I think you have listed all the facts.
B．Thanks a lot for the ideas.
C．I’d like to help in some way if I can.
D．But I would suggest that you put our logo on the cover.
E．I would put one or two pictures on each page
出题规律
【命题思路3】
考查表述
考查根据提示和语境用英语清楚表述应说内容的能力。实际对话中，除了发问和应答，往往需要陈述某事、看法或者想法。日常交际应该有这种表达能力
【例】M: Thanks. Do you think the cover is all right
W: It looks OK. But I would suggest that you put our logo on the cover.
M: Good idea. I can easily do it on the computer. How about the content
【解析】上文人员问“你觉得封面可以吗？” 下文人员先回答“看起来不错”，紧接着对方说回答说“Good idea（好主意）”可知，空白处就封面提出了新的建议。
出题规律
出题规律小结
解题技巧
02
（1）分析选项（疑问句或陈述句或祈使句），预判语境
（2）快速通读对话，了解大意，摸清发生的地点、时间、人物的身份和话题
（3）细读对话，把握语境和上下文逻辑关系，初步确定选项
（4）逐空选择，先易后难。对比较有把握的空白处，先确定选项，然后利用排除法选择其他空白处所对应的选项
（5）将所选句子代入空白处并通读整段对话，检查上下文是否连贯，文理是否通顺，从而验证答案
上下文逻辑关系是核心
解题技巧
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. 111
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. 222
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
【Step 1】分析选项
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name
G．Please sign your name here!
一般疑问句
下文找yes/ no
特殊疑疑问句问价格
下文找价格
陈述句
上文找问句
寒暄用语
开头语
寒暄用语
结束语
一般疑问句问姓名
下文找答语
祈使句要求签名
下文找答语
W: Good morning. 111
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. 222
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. 111
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. 222
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. May I help you
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. 222
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. May I help you
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. 222
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. May I help you
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. Will that be OK
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. May I help you
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. Will that be OK
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. 333
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. May I help you
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. Will that be OK
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. How much are the tickets
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. May I help you
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. Will that be OK
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. How much are the tickets
W: First-class is 100 yuan and second-class is 80 yuan.
M: 444
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. May I help you
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. Will that be OK
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. How much are the tickets
W: First-class is 100 yuan and second-class is 80 yuan.
M: Two second-class tickets are fine, thank you.
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
A．Will that be OK
B．How much are the tickets
C．Two second-class tickets are fine, thank you.
D．May I help you
E．Have a nice trip.
F．May I have your name G．Please sign your name here!
W: Good morning. May I help you
M: Hi, we’d like two tickets to Xuzhou, please.
W: Xuzhou. Certainly. Are you leaving today
M: Yes.
W: The next train is at 12:00. Will that be OK
M: Yes, I’ll take the 12:00 tickets.
W: Single or return
M: Two singles. How much are the tickets
W: First-class is 100 yuan and second-class is 80 yuan.
M: Two second-class tickets are fine, thank you.
W: That’s 160 yuan, please.
M: Here’s the money.
W: And here are your tickets. 555
【解析】本题考查补全对话型的情景对话。主要讲述一位男士在火车站购买高铁票，与售票人员之间发生的对话。
1. D。通读全段对话可知，男士为顾客，女士为火车售票员。“May I help you ”是服务员或售票员等询问顾客有什么需要时常用的开头语，意为“有什么可以帮您”。
2. A。根据前文“The next train is at 12:00.（下一班火车12点开。）”以及后文“I’ll take the 12:00 tickets.（我订12点这趟的票。）”可知，售票员询问男士这趟火车是否可以。
3. B。根据下文售票员的回答“First-class is 100 yuan and second-class is 80 yuan.（一等座100元，二等座80元。）”可知，男士在询问售票员高铁票的价格。
4. C。根据上文售票员说“First-class is 100 yuan and second-class is 80 yuan.（一等座100元，二等座80元。）”及下文售票员的回答“That’s 160 yuan, please.（一共160元。）”可知，男士要买两张二等座的票。
5. E。对话结束，售票员跟男士告别。“Have a nice trip.”是常用的告别用语，意为“祝旅途愉快”。
总结
知识点1 出题规律
知识点2 解题技巧
情景对话
情景对话总结
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
W: Hello, the Samsung help desk. This is Laura speaking. 116
M: Hi. My S6 phone is getting very slow. Can it be fixed
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use 227
M: Yes, I’ve done that.
W: Let’s see… You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M: 328 It’s still slow.
W: 429 It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W: 530 You’ll probably see a difference in the phone’s performance.
【Step 1】分析选项
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
特殊疑疑问句
寒暄开篇用语
特殊疑疑问句问时间
下文找时间
陈述句
陈述句
找上文battery相关观点
陈述句
找上文that相关观点
找上下文问题表述
一般疑问句
下文找回答
一般疑问句
下文找回答
W: Hello, the Samsung help desk. This is Laura speaking. 116
M: Hi. My S6 phone is getting very slow. Can it be fixed
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use 227
M: Yes, I’ve done that.
W: Let’s see… You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M: 328 It’s still slow.
W: 429 It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W: 530 You’ll probably see a difference in the phone’s performance.
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
W: Hello, the Samsung help desk. This is Laura speaking. What can I do for you
M: Hi. My S6 phone is getting very slow. Can it be fixed
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use 227
M: Yes, I’ve done that.
W: Let’s see… You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M: 328 It’s still slow.
W: 429 It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W: 530 You’ll probably see a difference in the phone’s performance.
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
W: Hello, the Samsung help desk. This is Laura speaking. What can I do for you
M: Hi. My S6 phone is getting very slow. Can it be fixed
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use Maybe there isn’t enough space.
M: Yes, I’ve done that.
W: Let’s see… You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M: 328 It’s still slow.
W: 429 It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W: 530 You’ll probably see a difference in the phone’s performance.
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
W: Hello, the Samsung help desk. This is Laura speaking. What can I do for you
M: Hi. My S6 phone is getting very slow. Can it be fixed
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use Maybe there isn’t enough space.
M: Yes, I’ve done that.
W: Let’s see… You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M: I’ve tried that, too. It’s still slow.
W: 429 It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W: 530 You’ll probably see a difference in the phone’s performance.
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
W: Hello, the Samsung help desk. This is Laura speaking. What can I do for you
M: Hi. My S6 phone is getting very slow. Can it be fixed
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use Maybe there isn’t enough space.
M: Yes, I’ve done that.
W: Let’s see… You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M: I’ve tried that, too. It’s still slow.
W: When is the last time you changed the battery It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W: 530 You’ll probably see a difference in the phone’s performance.
A．I think you should change the battery again.
B．What can I do for you
C．Maybe there isn’t enough space.
D．When is the last time you changed the battery
E．I’ve tried that, too.
F．Can you show me your ID card, please
G．Can I pay by credit card
THANK YOU
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