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(共32张PPT)
2026湖南省中职英语总复习
职业模块（服务类）Unit1~2
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词汇、短语与句型
01
1. n. 毯子 ___________ 2. n.（小）建议，窍门 ___________
3. n. 语气 ___________ 4. n. 反馈 ___________
5. n. 文件 ___________ 6. n. 护照 ___________
7. n. 密码 ___________ 8. n. 枕头 ___________
9. n. 秤 ___________ 10. v. 保持，维持 ___________
一、 词汇集锦
blanket
tip
tone
feedback
document
passport
password
pillow
scale
maintain
词汇、短语与句型
11. v.（电子）输入 ___________ 12. v. 升级，更新 ___________
13. n. 评论 ___________ 14. n. 礼仪，习俗 ___________
15. v. 决定 ___________ 16. adj. 安排好的 ___________
17. v. 迎接，问候 ___________ 18. adj. 及时的 ___________
19. n. 托盘 ___________ 20. v. 道歉 ___________
一、 词汇集锦
input
update
comment
manners
determine
set
greet
timely
tray
apologize
词汇、短语与句型
21. n. pre-authorization ___________ 22. n. stopover ___________
23. v. photocopy ___________ 24. v. swipe ___________
25. n. disrespect ___________ 26. n. deposit ___________
27. n. agent ___________
一、 词汇集锦
预授权
中途停留
复印
刷（磁卡）
失礼
押金，定金
代理人
词汇、短语与句型
二、 词性拓展
词汇、短语与句型
二、 词性拓展
词汇、短语与句型
二、 词性拓展
词汇、短语与句型
二、 词性拓展
词汇、短语与句型
二、 词性拓展
词汇、短语与句型
1. Please show your _________ (护照).
2. He seems a little more _________ (高兴) today.
3. The two countries have always ____________ (维持) close relations.
4. I’ve spent the morning __________ (输入) data into the computer.
passport
cheerful
maintained
inputting
三、短语整合
1. 登机牌 _______________
2. 处理投诉 _______________________________
3. 镇定下来，冷静下来 ___________
4. 对……熟知，熟悉 _________________
5. 深呼吸 __________________ 6. 记笔记 _______________
7. 输入密码 ____________________
boarding pass
deal with/ settle/ handle complaints
calm down
be familiar with
take a deep breath
make/ take notes
input the password
词汇、短语与句型
三、短语整合
8. carry-on luggage ______________ 9. electronic device ___________
10. security check ___________ 11. locking system ___________
12. eye contact ___________ 13. make a reservation ___________
14. scan the QR code ___________ 15. do housekeeping ________
16. WeChat pay ___________
随身携带的行李
电子设备
安检
锁闭系统
眼神交流
预订，预约
扫描二维码
做家务
微信支付
词汇、短语与句型
三、短语整合
17. offer the bell service ________________________
18. do the laundry ___________
19. welcome a guest ___________
20. simultaneous interpretation ___________
提供行李（托运）服务
洗衣服
欢迎客人
同声传译
词汇、短语与句型
四、句型重现
1. Please put your carry-on luggage flat on the belt, and use the trays for small objects.
______________________________________________________________________
2. Here is your boarding pass.
______________________________________________________________________
3. Your flight leaves from Gate 15 and the boarding time will be at 3:20 p.m.
______________________________________________________________________
请将您随身携带的行李平放在传送带上，小件物品请使用托盘。
这是您的登机牌。
您的航班在15号门起飞，登机时间是下午3点20分。
词汇、短语与句型
四、句型重现
4. Serve your customers in a fast, friendly and helpful manner, and they will visit you again.
______________________________________________________________________
5. Interrupting shows disrespect and never improves the relationship.
______________________________________________________________________
6. A friendly smile can help you to start a good relationship with customers.
______________________________________________________________________
如果你为顾客提供快捷、友好、有用的服务，他们会再次光临。
打断（顾客）会显得对人不尊重，这绝对无助于改善关系。
一个友好的微笑可以帮助你与顾客建立良好的关系。
词汇、短语与句型
四、句型重现
7. When customers are leaving, you have the chance to get some of the most valuable feedback from them.
_____________________________________________________________________
8. I had vocational training for three years at Xinhua Vocational School.
_____________________________________________________________________
9. May I have your passport
___________________________________________________________________
当顾客离开时，你有机会从他们那里获取一些最有价值的反馈。
我在新华职业学校接受过3年的职业培训。
我可以看一下您的护照吗？
词汇、短语与句型
四、句型重现
10. The bellman will take you to your room.
______________________________________________________________________
11. Enjoy your stay with us.
______________________________________________________________________
12. Would you like to book a single room
______________________________________________________________________
13. Would you sign here to confirm
_____________________________________________________________________
行李生会带您去您的房间。
祝您在我们酒店住得愉快！
您想订一间单人房吗？
请您在这里签字确认好吗？
词汇、短语与句型
四、句型重现
14. I have just spent a holiday in the hotel and will recommend it to my friends.
_______________________________________________________________
15. The hotel staff are friendly and attentive when serving customers.
______________________________________________________________
我刚在这家酒店度过假期，我会把它推荐给我的朋友们。
酒店的员工为顾客服务时很友好、很细心。
词汇、短语与句型
英汉互译
02
一、重点句型英译汉
1. The man was charged for a late checkout in this hotel.
2. The room was not good, but the beds were really comfortable.
3. The children were unhappy that the fridge was broken.
4. The guest had paid in cash. 5. The total came to $ 115, including tax.
这个人因在这家酒店退房晚了而被收费。
房间不太好，但床很舒服。
冰箱坏了，孩子们很不高兴。
客人是用现金支付的。
英汉互译
一、重点句型英译汉
5. The total came to $ 115, including tax.
6. The lady felt pain in her leg because she hit a wall.
7. In order not to hit the little boy, the lady fell down when riding a bicycle.
8. The doctor found that the lady’s left arm was a little swollen.
含税共115美元。
这位女士腿疼，因为她撞到了墙上。
为了不撞到那个小男孩，那位女士在骑自行车时摔倒了。
医生发现这位女士的左臂有点儿肿。
英汉互译
一、重点句型英译汉
9. The X-ray examination showed that the lady’s arms were broken.
10. The relationship between the two speakers is probably doctor and patient.
11. My main duties are to answer phone calls, send and answer e-mails, receive guests, keep records, make meetings or travel arrangements, prepare documents, work with other departments and give feedback to the boss.
X光检查显示这位女士的手臂骨折了。
两位说话者之间的关系可能是医生和病人。
我的主要职责是接听电话、收发电子邮件、接待顾客、做记录、安排会议或行程、准备文件、与其他部门协作，以及向老板提供反馈。
英汉互译
一、重点句型英译汉
12. Last Friday, my boss Mr. Smith told me to print out a meeting agenda for him and invite some clients to the meeting on the following Monday.
13. I called the clients one by one and told them the time and venue.
14. I arranged the guests’ seats and put their name cards on the conference table.
上周五，我的老板史密斯先生让我为他打印一份会议议程，并邀请一些客户参加下周一的会议。
我给客户一一打电话，告诉他们时间和地点。
我安排好了客人的座位，把他们的名片放在了会议桌上。
英汉互译
一、重点句型英译汉
15. Since there would be some foreign guests at the meeting, I arranged for simultaneous interpretation.
16. Then maintain a friendly and caring tone to show that you genuinely want to handle the complaint.
由于会有外宾参会，我安排了同声传译。
然后保持友好和关心的语气，表明你真的想处理投诉。
英汉互译
一、重点句型英译汉
17. Making customers feel appreciated, even in the face of cancelation, determines whether they will recommend you to friends and colleagues.
18. Goodbyes are not the new hellos, but they can be a positive new beginning.
19. Before you speak with the customer, take a deep breath to calm down.
即使顾客取消服务，你也要让他们感受到你的谢意，这决定了他们是否会向朋友和同事推荐你。
“再见”不是新的“你好”（道别不是新的问候），但它们可以是一个积极的新开始。
在你和顾客交谈之前，深呼吸让自己冷静下来。
英汉互译
一、重点句型英译汉
20. Then Ben gets the passport with both hands, scans it, and gives it back to the guest.
然后本双手接过护照，扫描后还给了客人。
英汉互译
二、重点句型汉译英
1. A secretary must ________________ (熟悉) office facilities.
2. Alice needs to pay her _________ (学费) that isn’t covered by scholarship.
3. Then I began to make some necessary ____________ (安排) for the meeting.
4. There would be a break for _____________ (茶点) at 3:00 p.m.
5. Moved by what she said, he could hardly _______________ (冷静下来).
6. I could see in her face that life ______________ (充满) interest and expectation.
7. We need both _________ (积极的，乐观的) and negative feedback from our customers.
be familiar with
tuition
arrangements
refreshments
calm down
was full of
positive
英汉互译
二、重点句型汉译英
8. The restaurant has a _________ (欢乐的) atmosphere, so it attracts many customers.
9. Ask the guest to pay the deposit and sign her name to _________ (确认).
10. Tony wants to get some help in _______________ (申请) a university.
11. The Sunday flight will _______________ (中途停留，转机) in Paris.
12. I’ll be asleep as soon as my head hits the _________ (枕头).
13. What if I don’t pass a _________________ (安检)
14. Would you prefer sparkling or _________________ (矿泉水)
cheerful
confirm
applying for
make a stopover
pillow
security check
mineral water
英汉互译
二、重点句型汉译英
15. He apologized both _________ (口头地) and in a letter.
16. Bad weather led to the ____________ (取消) of the game.
17. _________ (刷) your card to open the door.
18. The school has just _________ (升级，更新) all its computer equipment.
19. My _________ (打印机) is out of ink.
20. Your birth certificate is an _____________________ (重要文件), which should be kept safe at all times.
21. Please turn off all cellphones and other _______________ (电子设备).
verbally
cancelation
Swipe
updated
printer
important document
electronic devices
英汉互译
总结
1. 词汇、短语与句型
2. 英汉互译
单元总结
THANK YOU
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