资源简介

(共30张PPT)
Learn to call
emergency services
Unit 5 First Aid
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Learning objectives
By the end of the class, you will be able to:
1. collect useful information to make a successful emergency call with the help of some listening tips;
2. call emergency services in a specific context by using what you learnt;
3. learn to calm down when facing emergency situations.
搜集有用信息
拨打急救电话
紧急情况
冷静
01
Lead-in
In China,when dialing
you are asking for help.
police
In China,when dialing
you are askfor help.
fireman
In China,when dialing
you are asking for help.
doctor
Some other emergency calls
Do you know more emergency calls of different countries
Australia______
Canada______
China______
Japan______
Most European countries______
New Zealand______
South Korea______
the UK____________ the US______
119
112
120
111
000
911
999
1.Match the countries with the emergency numbers.
000
119
120
111
911
999 & 112
911
119
112
Why emergency numbers are very short
急救电话
2. Match the pictures below with the medical emergencies, and then discuss the questions in groups.
___ heart attack ___ drowning ___ sprained ankle
____ poisoning ___ bad cut \ bleeding
4
5
2
3
1
Identify if one should call 120 for the emergencies.
Would you call 120 for the medical emergencies above Why
Because the emergencies in Pictures 3, 4 and 5 are very dangerous and can be life-threatening, while those in Pictures 1 and 2 are not.
bleeding
sprained ankle
poisoning
heart attack
drowning
02
Listening Practice
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Task 3: Predict the content of the listening.
Making predictions
1. Who is the victim（患者）
2. Who do you think made the call
3. Among the five medical emergencies in Task 2, what are old people most likely to suffer from
The grandfather
The boy
Heart attack
Pre-listening
Task 2
1. Why did the boy call 999
2. Who else was in the room with the boy and his grandfather
3. How did the boy describe the old man’s condition
4. Among the medical emergencies in Activity 1, which do you think the boy’s grandfather suffered from
3.Listen to a 999 call in England and answer the questions.
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3. Listen to a 999 call in England and answer the questions.
1. Why did the boy call 999
Because his grandfather’s _________ has gotten really ____ and they need an __________.
2. Who else was in the room with the boy and his grandfather
A. His mother B. His grandmother C. His father
4. What medical emergency do you think the boy’s grandfather suffered from
A. bleeding B. heart attack C. drowning
While Listening
breathing
bad
ambulance
v
3. Listen to a 999 call in England and answer the questions.
3. How did the boy describe the old man’s condition
His breathing has gotten really ___________
I think he’s _________.
His face looks _________.
He’s started to breathe again.
His lips are __________.
He’s making strange noises.
bad
dying
funny
blue
While Listening
奇怪的
4 Listen again. Number the following instructions the operator gave.
______ Press down, twice a second.
______ Check to see if there is food in his mouth.
______ If your mother needs a break, change places.
______ Put him on his back.
______ Remove any pillows.
______ Tell your mum to put her hand in the middle
of his chest.
use the imperative: simple & clear
use words such as first , next, then, after that, and finally.
How did the operator sound
calm
5
3
6
1
2
4
Operator: I'll tell you what to do. __________1___________
Boy: Yes, I just moved him on his back.
Operator: _____________2____________ .
Boy: OK. What next
Operator: __________3__________. _______4_________
Boy: No. Oh, ___________5______________!
Operator: So, he's breathing
Boy: Yes, but ______6_______ ! ___________7____________ ! Can you hurry!
Operator: The ambulance is on the way. Is he conscious now
Boy: No. _________8_______________ .
First, is he on his back
Next, remove any pillows
Now look in his mouth
Any food there
he's started to breathe again
his lips are blue
He’s making strange noises
He’s not breathing again
他是躺着的吗？
接线员根据病人情况发出指令，指导男孩和他的妈妈实施急救。
发紫
在发出指令时，接线员使用了一些表示顺序的衔接词。接线员使用了不少祈使句(更简洁、明确、有效)。
Operator: Hello, this is the ambulance.
Boy: Hi, _______1___________ ... ______________2______________ . ____3___ ________________ !
Operator: OK. Could you tell me your address
Boy: 18 West Highgate.
Operator: And your phone number
Boy: Oh, it’s … it's 655-212. Please hurry! _________4__________ !
Operator: Now _____5______ and tell me what's wrong.
Boy: _______6_________ … Granddad! Granddad! Keep breathing! Help, please!
Operator: Right. How old is he
Boy: He’s 68.
Operator: And are you with him now
Boy: Yes, _________7_________ .
it's my grandfather
We need
an ambulance
calm down
his breathing has gotten really bad
His face looks funny
Me and my mother
I think he's dying
接线员常用语
简要说明情况
接线员确认地址电话
接线员了解病人的年龄、身边的人员和目前症状
adj.古怪的
Operator: Listen to me! 1. , tell your mum to ________2______________________________________ .
Boy: Mum, put your hand in the middle of his chest and push down.
Operator: You need to do this quickly … __________3_______.
Boy: Twice a second, Mum! Hurry! Oh, ____________4_____________ .
Operator: Just be calm and do what I tell you. The ambulance is on the way. Press the chest twice a second. Keep doing it.
Boy: Keep doing it, Mum!
Operator: I know it's very tiring. If your mother needs a break, you should change places.
Boy: Please hurry up! Oh, the ambulance is here!
Operator: I can hear them. I can hear them.
Boy: Oh, thank you so much.
put her hand in the middle of
his chest, and press down
twice per second
he’s not breathing anymore
Next
对话结尾，男孩向接线员表达感谢。
听力文本
Operator：Hello，this is the ambulance.
Boy： Hi，it’s my grandfather... his breathing has gotten really bad.
We need an ambulance!
Operator：OK. Could you tell me your address
Boy： 18 West Highgate.
Operator：And your phone number
Boy： Oh，it’s ... it’s 655-212. Please hurry! I think he’s dying!
Operator：Now calm down and tell me what’s wrong.
Boy： His face looks funny...［Screaming.］Granddad! Granddad!
Keep breathing! Help，please!
Operator：Right. How old is he
Boy： He’s 68.
Operator：And are you with him now
Boy： Yes. Me and my mother.
Operator：I’ll tell you what to do. First，is he on his back
Boy： Yes，I just moved him on his back.
Operator：Next，remove any pillows.
Boy： OK. What next
Operator：Now look in his mouth. Any food there
Boy： No. Oh，he’s started to breathe again!
Operator：So，he’s breathing
Boy： Yes，but his lips are blue! He’s making strange noises! Can
you hurry!
Operator：The ambulance is on the way. Is he conscious now
Boy： No.［Boy starts crying.］He’s not breathing again!
Operator：Listen to me! Next，tell your mum to put her hand in the
middle of his chest，and press down.
Boy： Mum，put your hand in the middle of his chest and push down.
Operator：You need to do this quickly... twice per second.
Boy： Twice a second，Mum! Hurry! Oh，he’s not breathing anymore!
Operator：Just be calm and do what I tell you. The ambulance is on the way.
Press the chest twice a second. Keep doing it.
Boy： Keep doing it，Mum!
Operator：I know it’s very tiring. If your mother needs a break，you
should change places.
Boy： Please hurry up! ... Oh，the ambulance is here! ［Sound of a
siren in the background.］
Operator：I can hear them. I can hear them.
Boy： Oh，thank you so much!
Operator: Hello, this is the ambulance.
Boy: Hi, _______1___________ ... ______________2______________ . ____3___
________________ !
Operator: OK. Could you tell me your address
Boy: 18 West Highgate.
Operator: And your phone number
Boy: Oh, it’s … it's 655-212. Please hurry! _________4__________ !
Operator: Now _____5______ and tell me what's wrong.
Boy: _______6_________ … Granddad! Granddad! Keep breathing! Help, please!
Operator: Right. How old is he
Boy: He’s 68.
Operator: And are you with him now
Boy: Yes, _________7_________ .
it's my grandfather
We need
an ambulance
calm down
his breathing has gotten really bad
His face looks funny
Me and my mother
I think he's dying
接线员常用语
简要说明情况
接线员确认地址电话
接线员了解病人的年龄、身边的人员和目前症状
adj.古怪的
Operator: I'll tell you what to do. __________1___________
Boy: Yes, I just moved him on his back.
Operator: _____________2____________ .
Boy: OK. What next
Operator: __________3__________. _______4_________
Boy: No. Oh, ___________5______________!
Operator: So, he's breathing
Boy: Yes, but ______6_______ ! ___________7____________ ! Can you hurry!
Operator: The ambulance is on the way. Is he conscious now
Boy: No. _________8_______________ .
First, is he on his back
Next, remove any pillows
Now look in his mouth
Any food there
he's started to breathe again
his lips are blue
He’s making strange noises
He’s not breathing again
他是躺着的吗？
接线员根据病人情况发出指令，指导男孩和他的妈妈实施急救。
发紫
在发出指令时，接线员使用了一些表示顺序的衔接词。接线员使用了不少祈使句(更简洁、明确、有效)。
Operator: Listen to me! 1 , tell your mum to ________2________________
_________________________ .
Boy: Mum, put your hand in the middle of his chest and push down.
Operator: You need to do this quickly … __________3_______.
Boy: Twice a second, Mum! Hurry! Oh, ____________4_____________ .
Operator: Just be calm and do what I tell you. The ambulance is on the way. Press the chest twice a second. Keep doing it.
Boy: Keep doing it, Mum!
Operator: I know it's very tiring. If your mother needs a break, you should change places.
Boy: Please hurry up! Oh, the ambulance is here!
Operator: I can hear them. I can hear them.
Boy: Oh, thank you so much.
put her hand in the middle of
his chest, and press down
twice per second
he’s not breathing anymore
Next
对话结尾，男孩向接线员表达感谢。
Ⅲ
Post-listening
How to make an emergency call successfully
Ask about location and phone number.
Ask about information about the patient.
Ask whether stay with the patient.
Show clear instructions.
Calm the caller down.
As a telephone operator, you should...
位置和电话号码
患者有关信息
是否在患者旁边
清晰的指令
让拨号者冷静
Post-listening
STEP 1 Dial the emergency number and ask for an ambulance.
STEP 2 Listen carefully and do not panic.
STEP4 Answer all the questions simply and directly when asked.
STEP 3 Follow the instructions the operator gives!
STEP 5 Don’t hang up ! Stay until the ambulance arrives.
If you need the ambulance service, you should…
To make an emergency call successfully, you need to
listen patiently
ask concise 简洁的 questions about their medical condition
be empathetic
keep the caller calm
provide instructions
Thank you!

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