资源简介

(共16张PPT)
Unit 8 Online
Period 2 Reading & Writing
Warm-up
Do you often shop in a specific store
What did you buy
Talk about your experience with online stores.
What makes you a loyal customer
Do you enjoy your shopping in online stores
discounts
VIP offer
reasonable price
coupons
good quality
good service
Pre-reading
purchase
entitle
valid
be subject to
terms and conditions
Read the words and expressions. Guess what the text is about.
购买
使有资格
有效的
须遵守
条款
While-reading
1. Skim the email and check your prediction.
2. Scan the email and answer the questions:
a. Why does the customer receive a coupon
b. What are the requirements for using the coupon
While-reading
参考答案
1.Because the customer has ordered something on the website recently.
2.The coupon is valid for 90 days and it is also subject to terms and conditions.
参考译文
收件人：caroline@
感谢您在我们的网站购物。
由于您近期的订单No.202100103,我们将赠送您一张优惠券，已添加至您的账户。您可以在下次购物的时候使用这张优惠券，有效期90天。此优惠券的使用须遵守相关条款和条件。
如需了解更多信息，请点击此处。再次感谢您的购买。
如需进一步了解订单管理相关内容，请点击帮助页面。
回复
While-reading
3. Listen to the audio and pay attention to the pronunciation of certain words, intonation and pace.
While-reading
1. Read and figure out its text type and language features:
Text type: ________________
Language features:
formal / informal
long / short sentences
simple / complicated (复杂的） language
Polite / casual (随意的）words
2. Read and Learn new expressions.
business email
While-reading
1. Complete the reply with the sentences in the box.
2. Discuss and share:
What do you think of this reply Is it satisfactory
What are the structures of replies to negative and positive reviews
B
A
C
While-reading
While-reading
Read the reviews and answer:
Do you think reviews are important for online stores Why or why not
What are the opinions of the two customers
While-reading
Post-reading
Discuss in groups:
Structure: How will the replies be organized
Content: What kind of information should be included
Language: What kind of language should be used Formal or informal
Write two replies with your partner.
Activity time:
write replies to customers’ reviews
Post-reading
Activity time:
write replies to customers’ reviews
Marking criteria
1. Structure: clearly organized
2. Content: the customer’s need is clearly and properly satisfied.
3. Language: formal and polite
Dear _________, thank you for _______________. I’m sorry that the T-shirt _____________________. We promise _______________. Due to_____________, the delivery is slower than usual. __________________ for the inconvenience.
Sample reply
Dear _________, I’m glad that_______________. We will continue to __________________. Looking forward to ______________________.
Summary
A
What topic do we learn today
B
What are the new words and expressions
C
What type of text do you read
D
What is the characteristics of a business email
E
What are good replies to different reviews
Homework
Polish or rewrite your replies to the reviews according to classmates’ and teacher’s feedback.
Writing
谢谢观看
Thank you

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