资源简介

(共19张PPT)
Unit 8 Online
Period 1 Listening & Speaking
Warm-up
A
B
What is the woman doing
What does she do
Look at the picture and discuss two questions:
Pre-listening
logistics
shopping cart
apps
customer services
Listen and match the pictures with relevant expressions.
product reviews
Pre-listening
听力脚本
1. Read the product reviews before you buy something online.
2.Aqualified logistics company can save you a lot of time.
3.Put the things you need in the shopping cart.
4. Which application program do you use most often
5.You should call customer services and complain.
Pre-listening
Discuss the following questions in groups.
Which do you prefer, shopping online or in brick-and-mortar stores
What are the procedures of online shopping
Have you ever written product reviews online Give examples.
Pre-listening
参考译文
1.你更喜欢网购还是去实体店购物
2.网购的流程是怎么样的
3.你曾经写过网购评价吗 请举个例子。
参考答案
1.I prefer shopping online,because it is more convenient and the goods online arecheaper./I prefer brick-and-mortar stores,as I can see and touch the products.IfI don't have anything particular to buy,I can also enjoy window-shopping.
2.Register an account;use the search box to find the product and put it in theshopping cart;fill in the information and check out.
3.Yes.Once I bought a dress online and it was not as good as I expected.So Iwrote a review to show my disappointment.
While-listening
via
button
click on
search box
mode of payment
Read the words and expressions. Guess what will happen.
通过
按钮
点击
搜索框
支付方式
While-listening
Listen to the dialogue and check your guess.
check your guess
While-listening
参考答案
The dialogue is about learning how to use an online shopping app to buysomething.
参考译文
客服：您好!这里是数码公司。请问需要什么帮助
顾客：您好!我想买一本《最佳服务》,但我不知道如何使用你们的程序。我可以电话购买吗
客服：很抱歉，我们只通过网络进行销售。您在我们网站有账户吗
顾客：没有，我不知道如何创建。
客服：嗯，在我们应用程序主页的最上面，有一个“注册”按钮。点击它，会出现一个表格。请先填写这个表格。
顾客：好的……填完了。现在我要做什么呢
客服：使用搜索框，您能找到您想要的书。在您要买的书旁边应该有个“购物车”的按钮。点击这个按钮，您要的书就会被加入购物车了。
顾客：好的。
客服：接下来，只需要填写收货人信息和付款就可以了。顺便说一下，我们的应用程序支持多种付款方式。
顾客：哇!太简单了。谢谢您的帮助。
客服：不客气。很高兴您能喜欢
While-listening
Listen again and fill in the blanks.
Sign-in
search box
check out
While-listening
Work in pairs and have a role play.
customer & receptionist
Pay attention to:
pronunciation of certain words;
stress and intonation;
fluency.
Get well-prepared first!
While-listening
Work in groups and discuss:
What do you usually buy online, clothes, books or electronics
Share your answer with your classmates.
While-listening
1. Who said these words
2. What will the dialogue be about
What’s your order number
I’m sorry to hear that.
But we don’t pay for carriage.
Can I make a suggestion
Notes
order number 订单号
carriage 运输费
customer services rep 客服代表
condition 状况
fair enough 有道理
Read and guess:
While-listening
D. Can I make a suggestion
C. But we don’t pay for carriage.
B. I’m sorry to hear that.
A. What’s your order number
C
D
A
B
Fill in the blanks with the given sentences.
Listen to the dialogue and check answers.
B
A
D
C
While-listening
Post-listening
Step 1
Each student picks a role card.
Step 2
Form new groups of three.
Step 3
Each group picks 1 situation card and 1 problem card.
Step 4
Prepare a role play.
Activity time:
Marking criteria
1. Introduce your roles.
2. Use words and expressions you’ve learnt today.
3. Speak fluently.
4. Deal with the problem correctly.
5. Pay attention to body language.
Summary
A
What topic do we learn today
B
What are the new words and expressions
C
What kind of professional roles do you meet
D
What is the quality of a customer service rep
E
Any questions
Homework
Each group of three shoots a video introducing how to buy things on a popular app and post the video onto the website.
Share the video in the next class.
谢谢观看
Thank you

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