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(共21张PPT)
Unit 9 How can I serve you better
Period 4 Culture Corner
Warm-up
What do you think of Joe Girard
Watch and discuss:
Do you know any other famous salesperson
Pre-reading
It is honourable to earn a living with your hands.
光荣的
Learn new words and expressions in the context.
Pre-reading
Bill is always a courteous youth.
谦恭的
Pre-reading
He has a positive attitude towards life.
积极的
Pre-reading
The magician performed his tricks with professional skill.
专业的
Pre-reading
Part-time English classes are offered. In addition, students can take classes in other languages.
此外
Pre-reading
Little by little, he formulated his plan for escape.
制定
Pre-reading
This salesman is trying to rip off the customer.
敲……竹杠
Pre-reading
I'm dissatisfied with the food here.
不满意的
Pre-reading
This store has an excellent reputation for fair dealing.
名声
Pre-reading
Are you simple enough to believe what that liar tells you
说谎者
Pre-reading
Make a story with the following words and expressions.
Predict what the passage is mainly about.
honourable
courteous
positive
professional
in addition
formulate
rip … off …
dissatisfied
reputation
liar
While-reading
Listen to the passage and check your prediction.
Scan the passage and answer:
What makes a good salesperson
Do you agree with the rule “250” Why or why not
While-reading
参考译文
被售卖的商品无法为自己代言。所以为什么人们愿意从你这里而不是其他人那里买东西呢？因为是你，一位值得尊敬的、诚实的销售员在向顾客展示商品。
作为一名销售员，你必须保持谦恭、积极和专业的态度。此外，你还应诚实。顾客不喜欢“被销售”的感觉。他们相信你，然后“购买”你提供的服务并为商品付费。所以生意中，不要欺骗顾客。首先，顾客很容易发现你在欺骗他。其次，一旦你失去了顾客的信任，你就会失去与他们的生意。
世界上最伟大的销售员之一乔·吉拉德制定了一条名为“250”的定律：如果你敲一个人的竹杠，你不仅使这一位顾客不满意，还会将你的坏名声传播250遍。一旦一个人发现你在撒谎，就会有250个人把你看作骗子。所以要记住，诚实会为你赢得朋友和生意。
Don’t ________, because
easy to _______
lose trust, lose ______
don’t like
_________
must be _________, positive,
_________, and _________.
While-reading
1. Read in detail and complete the note.
courteous
professional
honest
being sold to
trust
pay
cheat
2. Discuss: whether the behavior of a salesperson would influence customers’ buying decision
Salesperson
Customer
_____, buy, _____
find out
business
Post-reading
Discuss in groups and make a mind map:
Topic: characteristics of a good service staff
Surf the Internet for information and give reasons.
e.g. A good service staff needs to be polite to show respect to customers .
Activity time:
Group discussion & Share
Post-reading
Activity time:
Group discussion & Share
Characteristics of
a good service staff
Sentence patterns:
In my opinion, a good service staff should ... to make customers …
He also needs … in order to …
In addition, … helps him … with customers.
Summary
A
What topic do we learn today
B
What are the new words and expressions
C
What kind of reading skills do you apply in reading
D
What are the characteristics of a good service staff
E
Why is it important for salesperson to be honest
Homework
Finish My Progress Check and the unit exercise.
End of Unit
感谢观看
Thank you

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