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北京市第十二中学2025-2026学年度第二学期期中练习
高二英语
1.答题前，考生务必先将答题卡上的学校、班级、姓名、教育D号用黑色字迹
签字笔填写清楚，并认真核对条形码上的教育D号、姓名，在答题卡的“条
形码粘贴区”贴好条形码。
考
2.本次练习所有答题均在答题卡上完成。选择题必须使用2B铅笔以正确填涂方
生
式将各小题对应选项涂黑，如需改动，用橡皮擦除干净后再选涂其它选项。
须
非选择题必须使用标准黑色字迹签字笔书写，要求字体工整、字迹清楚。
知
3.请严格按照答题卡上题号在相应答题区内作答，超出答题区域书写的答案无
效，在练习卷、草稿纸上答题无效。
4.本练习卷满分共100分，作答时长90分钟。
第一部分知识运用（共三节，35分）
第一节（共10小题；每小题1.5分，共15分)
阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳
选项，并在答题卡上将该项涂黑。
"Hi,this is Sasha,"a young woman sang out as the customer service line was finally
connected."How can I help you today "Her tone annoyed me.I was in no 1 for
pleasantries(客套).
My friends and I made a dinner reservation at a fancy restaurant.The skirt I'd ordered
from this company would be 2 for it.This was the third time I'd ordered.And the third
time I'd received the wrong item!Someone had to 3 this!
"Is this how you treat a 20-year customer "I demanded."I've never seen such terrible
4.It's a real shame,Sasha！”
Finally,I drew a breath and waited.After a moment,she 5,not in kind but in
kindness."I am so sorry,Ms.Messner.I will go to find the correct skirt myself.Can I put
you on hold briefly "
Soon enough,I heard her same calm voice again,"I just consulted my manager.We'll
send the skirt to you at no 6 and refund your money in full.Also,you'll find a $50 gift
card with it.I want you to know that we 7 you as a customer."
"Thank you,Sasha."I hung up,8 and disappointed in myself.I felt uneasy about
how I'd treated the young woman with the pleasant voice.In my years as a nurse,I'd taken
calls from angry people.Their words had often 9 me.And yet here was Sasha,going out
of her way to solve my problem.
The next morning,I telephoned the call center and got through to the manager,asking
her to let Sasha know I was sorry.Now when I feel myself getting impatient at work,I take a
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