资源简介

(共35张PPT)
CONTENTS
Unit 3
Assistance at the Airport
AIMS
Content to learn: Passenger services provided at the airport
Questions and answers related to airport services
Language skills to learn: How to receive guests at the airport
How to ask and answer guests' questions
Important Words & Expressions
1. international airport 国际机场
2.assist vt.帮助 assistance n.帮助3. passenger n.旅客,乘客4. receive guests 迎接客人
5. self-service n./adj.自助(的)6. device n.装置,设备
7. luggage claim area 行李认领处
8. luggage conveyer belt 行李传送带
9.board vt.上(飞机、车、船等) aboard adv./prep.在飞机上
10. boarding pass 登机牌
11. information desk 问讯处
12. flight information board 航班信息告示牌
13. departure n.离开,出发14. departure lounge 候机室
15. flight attendant 空乘人员
16. airport terminal 候机楼
Important Words & Expressions
17. take off 起飞
18. flight number 航班号
19. tour leader 旅游团领队20.introduce vt.介绍 introduction n.介绍21. first class 头等舱
22. economy class 经济舱
23. business class 商务舱
Look at the pictures and complete the answers.
WARM-UP
1. The two young people are standing in front of the self?service devices. What are they doing
They are getting______________. They reserved the tickets online.
1
plane tickets
2. Where are the passengers luggage
They are on the____________________________.
2
luggage conveyer belt
3. Where can passengers ask questions about flight information
They can go to the desk______________.
3
information
4. What is this
It is a plane ticket and______________pass.
4
boarding
5. What is this called
It is a______________information board.
5
travel agent
6. Passengers usually wait in this place before they board the plane.
What is the place called
It is a______________lounge.
6
departu
7. What are the two men doing
They are getting the______________from the plane.
7
luggage
8. What are these ladies
They are__________________.
8
flight attendants
Conversation 1
(At the airport, Li Ming, a guide from CITS Beijing Branch , is to meet a tour group from the United States headed by Mary Smith.)
G: Tour Guide T: Tourists L: Tour Leader
SPEAKING
1
2
G: Excuse me, are you from the Sea Gull Holiday
T: Yes, we are.
G: Welcome to China . I’m Li Ming, the guide from the CITS Beijing Branch. Who is the leader, please
L: I’m Mary Smith, the leader of the tour group. Thank you for coming to meet us .
G: Oh, Ms Smith, nice to meet you.
L: Nice to meet you, too . This is our first trip to China.
G: How was your trip
L: Very nice, we had a very pleasant trip.
CITS Beijing Branch 中国国际旅行社
北京分社
Sea Gull Holiday (美国)海鸥假期
旅行社
coach n.长途汽车
attention n.注意
3
4
5
6
G: You have a group of 16, right
L: Yes.
G: Is everybody here
L: Let me see. Yes, everybody is here.
G: Our coach is outside the airport. Shall we go now
L: Yes, please.
G: Attention please, everyone. Now please follow me to the coach.
7
8
count vt.数
straightad v.直接
brief adj.简单的
distance n.距离
Conversation 2
(The tour guide Li Ming is taking the tour group from the airport to the hotel. The bus is about to start .)
G: (Counting the tourists on the bus and turning to the tour leader ) Are all the people in the group here, Ms Smith
L: (Looking around ) No, not yet, one lady hasn't come yet. Oh, there she is .
G: Can we go now
L: Yes, please.
9
10
11
12
G: (To all the tourists on the bus) Welcome, ladies and gentlemen. Please allow me to introduce myself . My name is Li Ming. I'm a guide from CITS Beijing Branch. I'll be with you during your stay in China. You must be tired after such a long trip. So we are driving straight to the hotel.
L: How far is it
L: So beautiful.
G: We have already reserved rooms for you, so you can have a good rest. Tomorrow morning I will come for you at 8:00 .
L: OK.
15
G: Quite a distance . It takes around 30 minutes . It's one of the best five-star hotels in the city.
L: That's great.
G: On the way I will give you a brief introduction of the city ... In the following days you will see some tourist attractions and places of historical interests. I expect you will have a wonderful time ... Look, the tall building not far away is the hotel.
13
14
16
17
18
19
20
21
Complete the following dialog, using as many expressions from the above conversations as you can.
G: Tour Guide T: Tourist L: Tour Leader
G: (1)__________________, are you Mr.Brown, the tour leader
T: No, I’m John Smith. Mr.Brown is over there.
G: (Going over to the man) (2)_______________________________________
L: Yes, I am.
G: Nice to meet you, Mr.Brown.
L: (3)____________________________.
G: How was (4)__________________
L: Very nice.
Excuse me
Excuse me, are you Mr. Brown
Nice to meet you, too.
your trip
G: How many (5)_______________________________________
L: There are 20 people altogether.
G: (6)________________________
L: Yes, everybody is here.
G: Our bus is parked outside the airport. Shall we (7)__________________
L: Yes, let’s go.
(On the bus to the hotel.)
G: Ladies and gentlemen, (8)__________________to China. I’ll be your guide in the following six days until you leave China. I’ll try my best to help you have a pleasant stay.
L: Thank you.
G: You must be tired after a long trip. Shall we go straight to the (9)__________________now
people are there in your group
Is everybody here
go now
welcome
hotel
L: OK. How (10)__________________is the hotel
G: Quite a distance. It’ll (11)__________________about 40 minutes. On the way I’ll briefly introduce the city to you ... Look, the building not far from us on the right is the hotel.
L: It’s tall and beautiful.
G: Yes. We have reserved (12)__________________for you in the hotel. You can have a good rest. I will come to pick you up tomorrow at 8:00 a.m.
L: OK. Thank you very much.
far
take
rooms
1. What does the woman want to do □Get the passport
□Reserve a plane ticket
□Get the boarding pass
2. Which class does the woman prefer □First class
□Business class
□Economy class
LISTENING
Listen to the recording and check ( √ ) the right answers in the second column.
3. Which gate is the woman asking about □Eight
□Nine
□Ten
4. Where does the conversation take place □On the plane
□At the airport
□In the hotel
5. What are they talking about □Flight number
□Flying time
□Airlines
6. What does the woman want to get □Her luggage
□Her ticket
□Her boarding pass
7. What does the man say about the bag □Take it
□Check it
□Carry it
8. When does the woman have to check in □One hour before the departure
□Half an hour before the departure
□An hour and a half before the departure
provide vt.提供handle vt.处理include vt.包括
security n.安全
employee n.职员reservation n.预订,预约
organize vt.组织carry vt.运送belonging n.物品,行李indirectly adv.间接地
set up 设立
READING & WRITING
Read the passage and do the exercises.
The airport terminal building provides many passenger services. They include ticket sales, passenger check-in, luggage handling, and security. Airline employees there make flight reservations for travelers. They also make seat arrangement and organize boarding. Luggage systems in the terminal carry the luggage from each arriving flight and place the luggage on the conveyer belt. From there passengers pick up their belongings.
Airports also provide many support services indirectly related to air travel, such as restaurants, shops, parking, banking services, and so on. Some airports set up office areas for travelers to send and receive electronic mails, fax messages, and also make phone calls. Airport security checks passengers and their luggage to prevent dangerous things and makes sure that the passengers and airplanes are safe.
electronic mail 电子邮件
fax message 传真信息
dangerous adj.危险的
I. Answer the questions.
1. Who can help a passenger buy a plane ticket or get a boarding pass 2. Where can passengers get back their luggage after they arrive at the airport 3. Why do some airports set up office areas 4. Why are passengers and their luggage checked before the passengers board the plane
The airline employees in the airport terminal.
From the conveyer belt.
Because travelers can send and receive electronic mail, fax messages, and also make phone calls.
For the safety of passengers and airplanes.
II. The following is a sample of a welcome speech by a tour guide. Read it carefully and see how it is written.
Good morning, ladies and gentlemen!
Welcome to Beijing! First, let me introduce my colleague and myself. My name is Li Hui. You can just call me Xiao Li. This is Mr.Liu, our driver. He has been working in our travel service for more than 10 years; he is a very skillful driver. So you are in safe hands . We are from China International Travel Service, Beijing Branch. On behalf of the travel service and my colleagues, I’d like to give a warm welcome to all of you.
22
I’m very glad to be your guide. I will try my best to help you and make your trip enjoyable. During your stay in Beijing you will visit some tourist attractions and places of historical interest. You will be staying in Wuzhou Grand Hotel. If you have any questions and problems, please don’t hesitate to tell me. May all of you have a pleasant stay in Beijing. Thank you.
on behalf of 代表
Wuzhou Grand Hotel 五洲大酒店
hesitate vt.犹豫
A welcome speech usually contains the following points:
1. Express your warm welcome and greetings to the guests.
2. Introduce yourself, the driver and the travel agency/service you work for.
3. Express your wish to provide good service.
4. Say something about the hotel the tourists will stay in.
5. Wish the tourists a good stay.
Writing Tips
23
Useful Expressions for a Welcome Speech
● Welcome to China.● Let me introduce myself.● I’d like to give you a warm welcome on behalf of the travel service.● He is a skillful driver.● We are from CITS Beijing Branch.● You can call me Xiao Li.● I’m glad to be your guide.● I will try my best to help you.● Don’t hesitate to tell me if you have any questions.● May you have a nice stay in Beijing.
III. Mo Li is a tour guide. In the afternoon she received a tour group of 20 people from Canada in the Pudong International Airport, Shanghai. Suppose you are Mo Li. Now write a welcome speech according to the Chinese information.
莫莉首先热烈欢迎游客们来到上海，接着介绍自己和司机雷刚一起服务于中国国际旅行社上海分社。雷刚开车15年了,是一位非常熟练的司机,所以她请大家放心，很安全。她告知游客将住在四星级的浦东大酒店,他们将参观上海著名的旅游景点和名胜古迹。她表示自己将尽力帮助大家,并衷心祝愿大家在上海玩得开心。
I. Match the words and phrases to the definitions.
EXERCISES
1. self-service2. flight attendants3. airport terminal4. assistance5. flight information board6. departure lounge7. boarding pass8. luggage claim area9. information desk10. conveyer belt
A. help or information offeredB. the place where passengers wait before they get onto their planeC. the place where passengers pick up their luggageD. people who give services on the planeE. a moving belt that transports luggage or other thingsF. serving/helping oneselfG. a place where air travelers or air goods begin or end a journeyH. a board where flight information is shownI. a card that a passenger must have when boarding a planeJ. a place where people can ask about flight information or other things
1.________ 2.________ 3.________ 4.________ 5. ________
F D G A H
6.________ 7.________ 8.________ 9.________ 10. ________
B I C J E
II. Listen to the recording carefully and fill in the blanks according to the information you get from the dialog.
(The woman is a tour guide. She is seeing the tour group off at the airport terminal. Now she is talking with the man, the leader of the tour group.)
The plane will (1)________________at 11:30, and there is still (2)________________hour to go. The man thanks the woman because she has been very (3)________________and helpful to the tour group in the past few days. The woman is (4)________________to hear that they have had a (5)________________time. She tells the man that she will be (6)________________to be their guide again when they have time and (7)________________to come to China again. The man welcomes the woman to their country for a (8)________________or visit and says he or the other tourists in the group will be her guide then. The woman thanks the man and (9)________________them the tickets and boarding passes. Finally she (10)________________them a nice trip home, and they say good-bye to each other.
take off
one
kind
happy
nice
glad
chance
tour
gives
wishes
The tour guide Wang Tao is to meet the tour group at the airport.He should make sure that all luggage has been picked up and taken to the bus.He should arrive at the airport 30 minutes before the expected arrival time.He should confirm the number of the tour group before the bus starts for the hotel.He should stand at an easily seen place in the lobby, waiting for the arriving tourists.He should lead the group to the bus.When the tour group arrives, he should meet the leader of the tour group and check the number of the tourists.
III. Arrange the following sentences in logical order.
1
6
2
7
3
5
4
plete the following questions with the words and phrases given.
What time Which How far Where What How many
1.______________ can I pick up my luggage 2.______________ does the plane take off 3.______________ would you prefer, first class or economy class 4.______________ people are there in the tour group 5.______________ is the hotel from the airport 6.______________ is the place called
Where
What time
Which
How many
How far
What
1. 请允许我作自我介绍：我叫莫莉,是旅行社的导游。
2. 请跟我乘坐巴士。
3. 我们要在飞机起飞前一小时到达机场。
4. 这是您的机票、护照,还有登机牌。
5. 祝您旅途愉快。
V. Translate the sentences into English.
Please allow me to introduce myself. I’m Mo Li, a guide from travel service.
Please follow me to the coach.
We’ll have to arrive at the airport an hour before the plane takes off.
Here are your ticket, passport, and boarding pass.
Have a good trip.
Thank you

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