资源简介

(共33张PPT)
CONTENTS
Unit 5
Hotel Services (I)
AIMS
Content to learn： Check-in at a hotel front desk
Documents needed at check-in
Language skills to learn： How to make requests
How to answer requests
Important Words & Expressions
1. lobby n.大堂
2. check-in n.入住登记
3. front desk 前台
4. receptionist n.前台招待
5. bellhop n.行李员；旅馆侍者
bellboy n.行李员；旅馆侍者
6. coupon n.赠券；优惠券
breakfast coupon 免费早餐券
7. double bed room 双人床房(one big bed)
8. single room 单人房(one single bed)
9. twin room 双人房(two single beds)
10. suite n.套房(two or more beds)
11. queen-size bed 大号床
12. elevator n.电梯
13. key card 房卡
14. sign vi.签名
signature n.签名
15. morning call 叫醒服务
wake-up service 叫醒服务
16. ID card number 身份证号码
17. reservation form 预订单
18. floor n.楼层
Look at the pictures and complete the answers.
WARM-UP
1. What is this person
He is a______________.
1
bellhop
2. These people are on holiday with tour groups. What are they
They are______________.
2
tourists
3. What is the man working at the front desk of a hotel
He is a______________.
3
receptionist
4. A person is holding something in his hand to open the door. What is it
It is a________________________.
4
key card/ room card
5. What is the area in the hotel where guests are waiting to check in
It is the______________.
5
lobby
6. What is Ronaldinho (罗纳尔迪尼奥；小罗) doing on the ball
He is______________(his name) on it.
6
signing
7. What is the man doing
He is waiting for the______________to go to his room upstairs.
7
elevator
8. Mathew Langille writes his name on a document where his______________is needed.
8
signature
9. What kind of hotel room is it
It is a______________room.
9
double bed
10. What is this
It is a ______________.
10
coupon
Conversation 1
(At the hotel, a tour group is waiting in the lobby while the tour guide is helping them check in. Now the tour guide is talking with the receptionist at the front desk.)
G: Tour Guide R: Receptionist
SPEAKING
G: Hello, I'm Jack Lee from Golden Dragon Tours. May we check in now
R: Have you got a reservation
G: Yes, we have.
R: May I have your reservation number, please
G: Sure. Here is our reservation form.
R: So you need 10 rooms with two queen-size beds each, right
G: Right.
R: OK. Here are your keys. There is a 100 yuan deposit
for each key.
G: I see. Here you are. 1,000 yuan in all.
R: Thanks.
Golden Dragon Tours 金龙旅游(公司)
deposit n.押金
in all 共计,合计
Conversation 2
(The tour guide is back to the front desk asking for more information on behalf of his tour group.)
G: Excuse me. This is Mr.Li, one of our customers. He wants to change his room.
R: What type of room do you want, Mr.Li
L: I'd like to have a room with two or three beds for my family.
G: Tour Guide R: Receptionist L: Mr.Li
R: A suite
L: Yes.
R: Let me see ... How about Room 201 A suite with one big bed and two single beds.
L: Wonderful. Thank you.
R: You're welcome.
( After Mr.Li leaves the front desk, the tour guide continues to talk to the receptionist.)
G: Would you please give us a morning call at 6:30
R: No problem.
4. A:____________________________________
B: Yes, that room is fine.5. A:____________________________________
B: I'd like to have a twin room.6. A:____________________________________
B: Dinner starts at 6:00 p.m.
I. Add a question to complete each of the following conversations like the example. You can also choose one word from the following list to start a question.
Where What Which How Can May Do
Example
A: What's your name
B： My name is Jack.
1. A:____________________________________ B: Yes, we have already made a reservation.2. A:____________________________________
B: Here is our reservation number.3. A:____________________________________
B: We need ten rooms in all.
What is the time for dinner
Have you made a reservation
May I have your reservation number
How many rooms do you need
How about Room 201
What type of room do you want
II. Now make a dialog with your partner role?playing a tour guide and a receptionist. Use what you have learned to begin and end the conversation. Include the following points in your conversation.
1. Start the conversation by exchanging greetings.2. Ask to show required document(s) for check-in.3. Ask for at least three different types of rooms including a suite for a family.4. End the conversation politely.
1. Who is the speaker □Tour guide
□Tourist
□Receptionist
2. What does it mean □Breakfast is at 7:30.
□Breakfast is free.
□Breakfast is not free.
LISTENING
Listen to the recording and check ( √ ) the right answers in the second column.
3. What kind of room is needed □Suite
□Twin room
□Single room
4. What are needed □Credit cards
□Passports
□Room keys
5. How is the conversation made □By phone
□By email
□Face to face
6. What do the two speakers talk about □Room
□Ticket
□Bed
7. What is the question about □What to do tonight
□When to arrive at the hotel
□Where the hotel is
8. What reservation is it □Room reservation
□Food reservation
□Tour reservation
9. Who is needed □Receptionist
□Bellhop
□Manager
10. What does the speaker want to find □Hotel room
□Post office
□Elevator
READING & WRITING
Read the following passage and do the exercises.
Checking into a hotel requires you, a hotel guest, to do several things. First, you need to get ready your ID card or passport which you will be asked to show to the front desk. It's better for you to prepare a credit card as a form of payment instead of taking too much cash with you. International hotels accept international credit cards such as Visa, Master card , etc. You also need to keep your reservation form if you have already booked your room.
get sth. ready 准备好(某物)
form n.形式
instead of 而不是
depend on 根据
thoroughly adv.周全地
For the best possible hotel stay with the least amount of worry, you need to contact the front desk or the information desk. Depending on your needs, you may ask if the hotel has a bellhop to move your luggage to your room, or if there is a free breakfast offered or what meal hours are. Hotel staffs are thoroughly trained, working around the clock to meet your needs . Just feel free to ask. Of course, if you take a trip with a tour group, the tour guide is expected to help the group to deal with the check-in successfully. He/She also needs to help the group find out any information required.
I. Answer the questions.
1. Which three things do you need to take with you in order to check into a hotel successfully (1)___________________________________________________________________________________(2) __________________________________________________________________________________
(3) __________________________________________________________________________________
2. What does a tour guide need to do when it comes to a hotel check-in
_____________________________________________________________________________________
_____________________________________________________________________________________
your ID card or passport
a credit card
your reservation form
He/She needs to help the tour group to check in successfully and find out the information his/her group needs to know.
II. The following is a sample of hotel reservation form. Study it.
Fill in the following reservation form with the information given in Chinese.
常娟是一名大学教师,她和同事周琳要于2013年12月25日和26日两天合订一家宾馆的房间。她俩都是厦门人,合住在厦门光明路三号楼502室的套房里。常娟要用她的信用卡支付她们两人的住房费用。她的中国建设银行信用卡的卡号为5324×××××××××235,有效期限至2015年8月。她的手机号码是136××××××89,邮件地址是changjuanxm@。
Hotel Reservation Form
Arrival Date: 12/25/2013 Departure Date: 12/26/2012
(Month/Day/Year) Names of person(s) the room is being reserved for:
Family Name: Chang First Name: Juan Family Name: Zhou First Name: Lin
If you write more than one name above, then two people whose names appear above would share ONE room.
Complete Mailing Address: Rm502, Bldg. 3, Guangming Lu, Xiamen, Fujian ChinaTelephone Number: 136 xxxxxx89 E-mail Address: changjuanxm@
The Hotel WILL NOT reserve a room without the following information:
Credit Card Number: 5324 xxxx xxxx x235 Card Expiration Date: 08/2015 Credit Card Type: visa Name of Person on Card: Chang JuanSignature: 常娟 Date: 12/ 01/ 2013 (Note that you must show the actual credit card to the hotel staff when you arrive at the hotel).
I. Match the terms to the definitions.
EXERCISES
1. single room
2. double room
3. twin room
4. suite
A. living unit with several connected roomsB. room for two people with two single bedsC. room for one person with a single bedD. room for two people with one queen-size bed
1.________ 2.________ 3.________ 4.________
C D B A
II. In the recording, you will hear Mr.Jack Lee make an announcement to his tour group. Listen and fill in the information.
questions answers
What are the two things Jack Lee wanted to give to his group
Where is Mr. Wu’ room
What’s the sight they are going to
What time will the group leave tomorrow
Where is the dining room
Keys to the rooms;Breakfast coupons
218
The Great Wall.
8:00 a.m.
On the first floor.
III. How do you ask a question Match the functions to the questions.
Example
You want to have breakfast → Where is the dining room, please
1. You want to have dinner
2. You want to go to the 10th floor
3. You want to have your meal sent to your room
4. You want to know a hotel guest’s identity
1.________ 2.________ 3.________ 4.________
D C B A
A. May I see your passport
B. Do you provide room service
C. Where is the elevator
D. Could you show me the way to the dining room
IV. When you ask somebody to do the following things, make requests in a more polite way. The following words and expressions are for your reference (参考).
would you please could may would you like excuse me please
1. ask somebody to tell you his telephone number
2. ask somebody to give you his credit card (for payment) 3. ask somebody to tell you where a bank is 4. ask somebody to go to your room 5. ask somebody if a morning call is needed
What’s your telephone number, please /May I have you telephone number
May I have your credit card, please
Excuse me, do you know where the bank is
Would you please come to our room
Would you like a morning call
V. Translate the sentences into English.
1. 需要我帮您提行李吗？(help sb.with sth.)
2. 需要我带您去您的房间吗？ 3. 请在这儿签一下名,好吗？
4. 这是您的早餐券。(用here开头)
May I help you with your luggage
Would you like me to show you the room （或：Would you like me to take you to your room ）
Would you please sign your name here
Here is your breakfast coupon.
VI. Put the following sentences in right order so that they become a complete conversation.
No, It isn't. My name is Jack Lee. May I know where you are from Oh. I'm sorry, Mr.Jack Lee. Excuse me, is your name Jack Wong Taiwan. It's OK.
2
5
3
1
6
4
Thank you

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