资源简介

(共32张PPT)
CONTENTS
Unit 8
Tourist Transportation
AIMS
Content to learn： Ticket services
Vehicle arrangements
Transportation situations
Language skills to learn: How to reserve tickets
How to arrange vehicles
How to communicate with tourists
Important Words & Expressions
9. blow out 爆胎
10. carsick adj.晕车的
11. cruise ship 邮轮
12. delayed adj.延时的
13. traffic jam 交通堵塞
14. break down 抛锚
breakdown n.抛锚
15. repair vt.修理
16. emergency n.突发事件
1. vehicle n.车辆2. round-trip ticket 往返票
one way ticket 单程票
3. vacancy n.空位
4. fare n.票价
5. vehicle rental company 汽车租赁公司
6. berth n.卧铺
7. standing ticket 站票
8. dinner car 用餐车厢
Look at the pictures and complete the answers.
WARM-UP
1. Is this a round-trip ticket
No. It is a________________ticket.
1
one way ticket
2. What is the______________of this ticket
It is 231 yuan.
2
fare
3. If you need to sleep on the train for one night, you'd better buy the______________ticket.
3
berth
4. If you are hungry on the train, you can have some food in the____________.
4
dinner car
5. What type of vehicle is it
It is a______________.
5
coach
6. What happened to the tire
It_________________.
6
blew out
7. What do you say if you feel uncomfortable traveling by car
You can say I've got____________.
7
carsick
8. Travel by a______________
could be a good experience if you want to enjoy the sea view.
8
cruise ship
9. In the city, people are always stuck in a______________
in rush hours.
9
traffic jam
10. What is wrong with the car
It______________.
10
breaks down
Conversation 1
(A travel agent is calling an airline company to book flight tickets for a tourist group.)
O: Phone Operator T: Travel Agent
SPEAKING
operator n.电话接线员
British Airways 英国航空公司
pound n.英镑
document n.材料；文件
O: Good morning. British Airways. What can I do for you
T: Good morning. This is Lin Ming from China Tian Tian Travel Agency. I would like to book some round-trip tickets from Beijing to London for a tourist group.
O: All right, sir. How many people do you have
T: There are 30 people in total.
O: OK, when do you want to fly
T: Next Wednesday, April 21st. And we will be back on April 28th. It would be better if we could fly in the morning.
O: Just a moment, please. We have Flight BA0038 at 9:30 a.m. next Wednesday from Beijing to London and the same flight at 8:00 a.m. from London to Beijing on April 28th.
T: Great. I would like to have 30 economy class seats, please.
O: Let me check whether there are seats available. Yes, we have vacancies.
T: Good, how much is the fare
O: The round-trip ticket is 570 pounds each.
T: Can we have a discount
O: Sorry, sir. There is no discount during that period of time.
T: OK, please book the seats for me.
O: Sure, sir. I need the names and ID numbers of your group members.
T: Of course. I will email the documents to you.
Conversation 2
(A staff member from Tian Tian Travel Agency is calling a vehicle rental company to arrange a coach.)
S: Hello, this is Xiao Wang from Tian Tian Travel Agency.
V: Hi, Xiao Wang. What can I do for you
S: We will receive a tourist group this Sunday morning. Could you arrange me a coach
V: Sure. How many people are there in your group
S: There are 30 people altogether.
S: Staff Member
V: Vehicle Rental Company
staff member 员工
resource n.资源
V: OK, Let me take a look. How about the coach you took last time It has 31 seats.
S: No. I don't like that one. It's really old.
V: Well, you know it is the peak season now. We are trying to make the best use of any resources.
S: I understand. But if there is something wrong with the coach, it will bring more troubles. I'd like to be fully prepared.
V: OK. You are right. How about this one It is new and has 33 seats.
S: Great. I would like to have it. Can you arrange me a driver
V: Of course. Xiao Chen is available. I will tell him to get in touch
with you.
S: OK, thanks a lot.
V: You are welcome.
1. It is not necessary for a tour guide to book flight tickets in advance.
2. Sometimes the airline company does not provide discount tickets.
3. The names and ID numbers of passengers are not required when booking flight tickets.
4. It is necessary to check the condition of the vehicle before the tour.
5. Fewer people are traveling during the off season.
Decide whether the following statements are true or false. Mark T for true or F for false in each box.
F
T
F
T
T
1. What can the man do to change his flight class □He needs to pay more money.
□He will pay less money.
□He will pay the same price.
2. How can they get the boarding passes □Go to the counter
□Use self-service machine
□Both of the above
LISTENING
Listen to the recording and check ( √ ) the right answers in the second column.
3. What's the policy for changing the time of a flight □You don't have to pay any change fee.
□It is free for the first change.
□You'll need to pay 50% if you change again.
4. What kind of ticket are they talking about □Flight ticket
□Train ticket
□Coach ticket
5. Where does this conversation take place □In the train station
□On the train
□In the dining hall
6. What kind of ticket will the man buy □Round-trip ticket
□Single-way ticket
□He won't buy the ticket.
7. Which one is not the possible problem of the coach □Maybe the engine doesn't work.
□Maybe the car battery is out of energy.
□Maybe the tires have blown out.
8. What happens to the woman □She may get carsick.
□She wants to drink some water.
□She doesn't want to go to the hotel.
9. Why is the cruise ship delayed □Because of the traffic jam
□Because of the late departure
□Because of the bad weather
10. What is the man doing □He is complaining about the waiting.
□He is trying to comfort the woman.
□He is repairing the car.
extra adj.额外的
fee n.费用
engine n.引擎
battery n.电池
comfort vt.安慰
READING & WRITING
Read the following paragraph and do the exercises.
When guiding your tourists, you may encounter some unexpected transportation situations. To get to know how to deal with the situations is very important. Before receiving the group, the driver should carefully examine the condition of the vehicle. If the vehicle breaks down, the driver must check the vehicle immediately and the guide should explain the situation to the passengers and ask them to keep calm.
encounter vt.不期而遇
unexpected adj.意外的
condition n.状况
replace vt.替换
settle vt.安排
ease vt.缓解
stress n.压力
neighborhood n.周边地区
rent vt.租用
permission n.允许
If the vehicle can't be repaired in a short time, the guide should call the travel agency to replace the vehicle as soon as possible. While waiting for the repair, the guide should settle the passengers in safe places and ease their stress. If the travel agency fails to send the vehicle in time, the guide can inquire the agency whether he can rent the vehicles available in the neighborhood. After getting the permission from the agency, the guide should reach an agreement with the vehicle company on the rent and gather the passengers to the vehicle.
I. Answer the questions.
1. What should the guide do if the vehicle can't be repaired in a short time
__________________________________________________________________________________________
2. What should the guide do while waiting for the repair of the vehicle
__________________________________________________________________________________________
The guide should call the travel agency to replace the vehicle as soon as possible.
The guide should settle the passengers in safe places and ease their stress.
II. A tour group stops on the side of the road because of the breakdown of their coach. The guide is calling a staff member from his travel agency to rearrange a vehicle. Fill the blanks according to the context.
G: Tour Guide
S: Staff Member
G: Hi, Xiao Zhang. I have an emergency.
S: Oh, (1)_________________
G: My coach (2)_________________on the way back to the hotel. The engine doesn't work.
S: Will it take a long time to repair
G: Yes, I think so. Can you (3)_________________me another coach
what’s wrong
broke down
arrange
S: Sure, (4)_________________
G: Our coach (5)__________________________in Jianguo Road, next to Zhongshan Park.
S: OK, what kind of coach do you want (6)_____________________________________________
G: There are 25 people in all, including me.
S: OK, I will send Xiao Chen to pick you up. The coach number is CX2334.
G: Great, thank you.
where are you
parks/stops/pulls over
How many people are there in your group
III. If transportation problems happen during the journey, most of the tourists will feel depressed and some of them may become impatient or even get angry. As a tour guide, it is important to know how to explain the situation and ease passengers' feelings. The following sentences provide you with some examples. Read and try to translate them into Chinese.
1. I am very sorry to tell you that our bus has just broken down. 2. I have a bad piece of news that one of the tires may get too hot and blows out. 3. I had called the agency to send us another bus. 4. Don't worry. The coach is on the way.
1. 我很抱歉地告诉大家，我们的巴士抛锚了。
2. 我有一个坏消息，我们的一个轮胎由于温度过高爆胎了。
3. 我已经打电话让旅行社给我们另派一辆车了。
4. 不要着急。大巴已经在路上了。
5. I am afraid we need to wait a bit longer. The car is caught in the traffic jam. 6. Our driver is trying his best to remove the breakdown of the bus. 7. Why don't you get off the coach for a breath of fresh air 8. We had experienced a tiring day. Why don't you take a rest in the coach while waiting 9. Please don't go too far. We will start off (出发) in a minute. 10. Please calm down. This is an unexpected breakdown. But we'll try to have it fixed as soon as possible.
5. 恐怕我们要多等一会儿。路上堵车了。
6. 我们的司机正在尽力排除故障。
7. 你们为什么不下车去呼吸一下新鲜空气呢？
8. 我们已经劳累了一天。你们为什么不趁等车的时间休息一下呢？
9. 请不要走太远。我们马上就要出发了。
10.请冷静。没有人希望发生这样的意外。但是我们会尽快修好的。
I. Match the names of traffic signs (交通标志) to the pictures.
EXERCISES
1. No pedestrians ( )2. Sharp right-turn ( )3. Two-way traffic ( )4. No parking ( )5. Roundabout ( )6. Walking ( )7. No right-turn ( )8. Motor vehicle lane ( )9. Slippery road ( )
B
E
D
A
I
H
C
G
F
II. In the recording, you will hear a conversation between a tourist and a staff member from China Southern Airlines. Listen to the recording and fill in the missing information.
Detailed Information of the Flight
1. Date of departure (出发)
2. Flight number
3. Duration (时长) of the flight
4. Stopover (经停) cities
5. Single trip or round trip ticket
6. Type of flight class
7. The fare of the reservation
8. Required documents
1. 24th next month2. CZ 3123 3. 14 hours4. Tokyo and Los Angles5. single trip6. first class7. $270passport or ID card
1. What kind of ticket do you want
2. What is your location
3. Do you have tickets to Shanghai
4. Can I have a coach for my group
A. Sorry, they have all sold out.
B. I would like to book a berth ticket.
C. Sure. How many people do you have
D. We broke down near the Zhongshan Hospital.
1.________ 2.________ 3.________ 4.________
B D A C
Example
How much is the ticket → It’ 300 yuan.
III. How do you answer the questions Match the questions to the functions.
IV. Please find out the mistake in each sentence and write down the correct answer.
1. If I know his telephone number, I would tell you. 2. Before go home, we stopped at the supermarket. 3. Dinner should be preparing before the arrival of the guests. 4. We are trying to make a best use of the machine. 5. We'd better to come to an agreement on this contract.
1. know改为knew/ 或把would改为will
2. go改为going
3. preparing改为prepared
4. a改为the
5. 去掉to
V. Translate the following sentences into English.
1. 我想预订一张明天早上九点去上海的头等舱机票。(I'd like to; ticket to Shanghai)
2. 今晚大部分的飞机都晚点了。(delay)
3. 巴士会到宾馆接游客。(pick up)
4. 如果你们想坐巴士观光,我可以安排。(a bus tour)
5. 我们最好绕道避开繁忙的交通。(avoid)
5.We had better avoid the heavy traffic.
1. I’d like to reserve a first class flight ticket to Shanghai departing at 9:00 a.m. tomorrow.
2. Most of the flights are delayed tonight.
3.The bus will pick up the tourists at the hotel.
4.I could arrange a bus tour if you want to.
Thank you

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