资源简介

(共32张PPT)
CONTENTS
Unit 7
Food Services
AIMS
Content to learn： Arrangement of a meal in a restaurant
Dealing with guests' complaints
Language skills to learn：How to provide food services
How to answer requests
Important Words & Expressions
9. wine n.酒10. starter n.前菜；开胃菜11. main course 主菜
12. dessert n.甜点
13. refill vt.重新装满
14. serve vt.服务15. side dish 配菜
16. delicious adj.好吃的；美味的
1.cuisine n.菜肴
2. speciality n.特色菜；特产
3. dish n.一盘食物
4. spicy adj.辣的5. cashier n.收银员
6. western restaurant 西餐厅
7. fried chicken 炸鸡8. salad n.沙拉
Look at the pictures and complete the answers.
WARM-UP
1. What is the woman doing
She is reading the______________.
1
menu
2. How does pepper taste
It tastes______________.
2
spicy
3. What is the job of the woman on the right
She is a______________.
3
cashier
4. What kind of restaurant is it
It is a____________restaurant.
4
western
5. What is the name of the food
They are______________.
5
fried chicken
6. What is the woman doing
She is pouring the_________________.
6
wine
7. Sometimes we pay for goods by__________________.
7
check
8. Before the main course, we can have some______________.
8
starters
9. Do not eat too much______________if you want to keep healthy.
9
dessert
10. What is the woman doing
She is______________the dishes.
10
serving
Conversation 1
(A tour guide is calling a Chinese restaurant to make a reservation for his tour group.)
G: Tour Guide C: Clerk
SPEAKING
C: Good morning, the Seasons Restaurant. May I help you
G: Good morning. I’d like to make a group reservation.
C: Sure, sir. How many people are there in your group
G: There are 8 people in all.
C: OK. One big table is enough, I believe.
G: Yes. One big table is fine.
C: When would you need the table, sir
G: We will arrive at around 6:30 p.m. this Friday.
C: OK, sir. May I have your name, please
G: My name is Zhang Wei from Tian Tian Travel Agency.
up to 多达
look forward to 盼望；期待
C: How much would you like to pay for your table, Mr.Zhang
G: I will pay up to 500 yuan for the table.
C: Yes, sir. Our restaurant provides two kinds of menus for this price. There are Sichuan cuisine and Zhejiang cuisine. Which one would you prefer
G: I would like to order Sichuan cuisine, please.
C: Sure, sir. We will arrange you in the dining hall and we look forward to having you then. Goodbye.
G: Goodbye.
Conversation 2
(A tour guide and his tour group are having Sichuan cuisine in a Chinese restaurant.)
G: Ladies and gentlemen, welcome to the Seasons Restaurant. Tonight we will have some specialities in this restaurant — Sichuan cuisine. Please enjoy your dinner.
T: It sounds great. Er ... may I have the name of this dish It tastes spicy and smells really good.
G: Tour Guide C: Clerk T: Tourist
Kung Pao Chicken 宫保鸡丁
Mapo Tofu 麻婆豆腐
G: Oh, this is Kung Pao Chicken and that one is Mapo Tofu. They're very good in color and taste.(One hour later, the guide is paying the bill at the cashier.)
C: Good evening, sir. May I help you
G: I would like to have my bill. How much is it
C: Yes, sir. One moment, please5. It's 500 yuan, sir.
G: Do you accept credit card
C: Yes. We accept credit card and cash.
G: Here is the card.
C: Thank you, sir. I hope you enjoyed the dinner.
G: We did. Thank you very much.
Arrive at the restaurant and seat the group.
Reserve tables in a restaurant and order the food 2~3 days in advance.
Pay the bill.
Contact the restaurant 30 minutes before the group's arrival.
Check the serving of the food and meet the guests' need during the meal.
Read the following sentences carefully regarding a tour guide’s responsibility for arranging meals for a tour group and try to find the right order.
3
1
5
2
4
1. Who is the second speaker □Clerk
□Guest
□Waiter
2. What’s the dress code7 in the restaurant □Formal clothing
□Informal clothing
□Sports suit
LISTENING
Listen to the recording and check ( √ ) the right answers in the second column.
3. What does the woman mean □She will make the order immediately.
□She needs more time.
□She has ordered already.
4. What kind of restaurant will the speakers go to □A coffee bar
□A western restaurant
□A Chinese restaurant
5. Why does the woman want to cancel her dish □The fish isn't cooked well.
□She doesn't have enough time.
□She has been waiting for a long time.
6. Where does the woman want to sit □Near the window
□Near the dance floor
□In a quiet place
7. What kind of food will you recommend □Steamed crabs
□Fried chicken
□Salad
8. What does the woman complain about □The food
□The environment
□The wine
9. Which one cannot be used to pay □Credit card
□Cash
□Check
10. What does “go Dutch”8 mean □They will pay separately.
□The man will pay the bill.
□Someone else will pay for them.
dress code 着装标准formal adj.正式的suit n.西装
tie n.领带steamed crabs 清蒸蟹go Dutch 各付各的钱
READING & WRITING
Read the following paragraph and do the exercises.
Before you leave for a western restaurant, you'd better reserve a table. This enables you to have special seats such as a table near the window or one in a quiet corner. An informal western meal usually contains two to four courses, including starter, main course and dessert. It's a good idea to ask a waiter to recommend dishes. Well-trained waiters are able to give you suggestions according to10 your demands.
enable vt.使能够
informal adj.非正式的
course n. 一道菜
relaxed adj. 轻松的
environment n.环境
chat n.& vi.聊天
signal v.示意
check holder 账本
stick out 伸出
If you want to refill the drink or order another side dish, ask them for help. To create a relaxed environment, you can chat with your guests while the meal is served. Finally, signal the waiter when you would like to pay by putting the check holder to the edge of the table, with the bills or the credit card sticking out.
I. Answer the questions.
1. What does an informal western style meal include ______________ ______________ ______________ 2. What can you do if you want to pay the bill
__________________________________________________________________________________________
starter, main course, dessert
I can put the check holder to the edge of the table, with the bills or the credit card sticking out.
II. A tour guide is talking with the tourists in a restaurant. The tourists seem to have some requests about the food they are eating. Fill in the blanks according to the context.
G: Tour Guide T: Tourist
Sliced Fish in Hot Chili Oil
水煮鱼
flavor n.味道
hot adj.辣的
G: Hi, everyone! (1)_______________________the food tonight Do you enjoy it
T1: Most of the dishes are (2)________________, but we think this one is too spicy.
G: Oh, this is Sliced Fish in Hot Chili Oil. The flavor of this dish is spicy.
T1: I know, but this dish is too (3)_____________and we can't even taste it.
G: I see. In this case, we will have to ask the cook to make it less hot if you insist on having a change.
T1: That would be great. Thanks.
G: You are welcome. (4)_______________
T2: Yes. We would like to know if it is possible to add another soup since11 the dish is really spicy.
G: Well, you can do that, but as you know, we've already ordered the food (5)_____________. So if the price is (6)_____________, I'm afraid extra charge is needed.
T2: Yes. We understand and we will pay the extra money.
G: OK. What else do you want to order
T2: No more now.
What do you think of
delicious/tasty
hot/spicy
Anything else
in advance
higher
III. As a tour guide, you should be familiar with the procedure of arranging a meal for your group. Fill in the blanks with suitable words according to Chinese.
1.Reserve tables and order the food one or two days in advance
I would like to (1)_______________two tables for twenty people (2)_______________Friday night at 7 p.m.
(我想在周五晚上7点给20个人预订两桌。)
on
reserve
2.Tell the guests about the restaurant and the food
Tonight we are going to have Sichuan food at a Chinese
(3) _______________at 6 p.m.
(今晚6点我们会在一家中餐馆吃四川菜。)
restaurant
3.Arrive at the restaurant and seat the guests
The dining hall is (4)_______________the 2nd floor. Please be seated.The dishes will be (5)_______________in a minute.
(餐厅在二楼,请坐。马上为您上菜。)
on
served
4.Check the serving of the food and request feedbacks from the guests
Have all the (6)_______________been served？ (7)_______________do you like the food
(菜都上齐了吗？今天的菜怎么样？)
How
dishes
5. Pay the bill
May I have the (8)_______________, please (9)_______________is it in total (能给我账单吗？总共多少钱？)
Can I (10)_______________by creadit card
(可以使用信用卡吗？)
How much
bill
pay
I. Do you know the degrees of steak doneness(牛排熟度) Match the degrees to the descriptions.
EXERCISES
1. rare
2. medium rare
3. medium (中等的)
4. medium well
5. well done
A. with pale (苍白的) pink juice insideB. with bloodC. completely cookedD. the inside of the piece is pink in colorE. almost done
1.________ 2.________ 3.________ 4.________ 5.________
B A D E C
II. Listen to the dialog and answer each question below.
questions answers
What kind of soup does the guest prefer He prefers light soup.
What does the waitress recommend Creamy corn soup
What does the guest order in all Fruit salad, steak, creamy corn soup and chocolate ice cream
What does the guest complain about His steak is too raw.
What does the waitress promise She’ll return the steak to the kitchen and bring one that is well
cooked.
1. You want to make a reservation
2. You want to make payment
3. You want to have something light
4. You want to order some food
A. May I have the menu
B. I would like to reserve a table for tonight.
C. Can you bring me the bill
D. I don't like oily food.
1.________ 2.________ 3.________ 4.________
B C D A
Example
You want to have breakfast → Where is the dining room, please
III. How do you make requests Match the functions to the questions.
IV. Translate the sentences into English.
1. 我们明晚六点五十分到。
2. 您这里可以使用信用卡吗？
3. 请给我的杯子添点水吧。(refill)
4. 这道菜太辣了。
5. 您能推荐一些菜吗？
Would you recommend some food
We will arrival at 6:50 tomorrow evening.
Do you accept credit card
Please refill the cup with water for me.
This dish is too spicy.
V. Make dialogs according to the given situation.
Situation: You are a tour guide from Tian Tian Travel Agency. You are calling a Chinese restaurant to make a reservation for your tour group. Remember to use the following infromation for your dialogs.
1. The time of your arrival: 7 p.m. this Sunday
2. The number of tables you need: 3
3. The price you would like to pay for each table: 500 yuan
4. The type of food you would like to order: Hainan cuisine
5. Your contact information
Thank you

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